Cornerstone OnDemand
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Cornerstone OnDemand

62 ratings
4.1 out of 5 stars
698.110
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Cornerstone OnDemand provides talent management, training elearning, and performance management software delivered as Software-as-a-Service (SaaS).

Cornerstone OnDemand Reviews (69 reviews)

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  • Ease of use, modern interface, and customer service are second to none for exceptional product and service. I call Cornerstone the Amazon.com of LMSs. Read More
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    Scott W.
    Administrator in Railroad Manufacture
  • Cornerstone is logical in how it gathers data into one final product, such as Performance Review Task. For example, specific competencies - with individual items...Read More
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    G2 Crowd User in Non-Profit Organization Management
G2 Crowd User: Brennan A.
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Great tool for new training department

What do you like best?

Currently, we are in the process of implementing Cornerstone at our organization. The sales representative, implementation specialist and support team have all been very engaged with us from day one. Any time we have a question or run into an issue, we are provided same-day support. We are currently taking modules on how the system work which are world-class. It is very helpful for us to leverage this material as we move forward with implementation.

What do you dislike?

Cornerstone does not provide certain functionality that I would think would be a given unless you pay more for it. For example, I would consider designating and designing a certification process for a user to complete certain modules in order to be given a certificate would be a standard for the LMS. However, the ability to do this comes at an extra cost from Cornerstone.

What business problems are you solving? What benefits have you realized?

To provide context, my organization has never had a training department or LMS. The training department is in its infancy, less than 2 years old. The biggest initiative of the training department was to select a LMS provider that is easy to install and user friendly. We wanted this to drive adoption in our organization to use the LMS as a new tool to train employees and customers.

From the small pool of users involved in this project, I've noticed that everyone is excited about the opportunities that Cornerstone's LMS will provide to our organization. We will have to put in safeguards on who can assign, see, and take content, all of which Cornerstone has best practices for.

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G2 Crowd User: Éva-Sofia B.
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Cutting Edge Technology

What do you like best?

I’ve been working with Cornerstone products for 3 years now at two different companies, and I’ve been impressed and satisfied with the overall system and functionality offered. Of course, the more modules you have in the system, the more impressive the analytics and integration of the data you load, but even with just the Learning and Performance modules it’s a great tool that provides wonderful talent and learning administration and reporting. Over time, the interface has become more and more user friendly, and now with the new Universal Profile and system updates related to that, users are presented with a familiar, facebook-ish feel that is easy to learn and navigate. Another very positive direction Cornerstone has taken is to create a more visual, image-based interface, although there are still pages that are being updated to create a complete and consistent look and feel. I’m also a huge fan of the reporting options in the system. As far as custom reports go it takes a little...

What do you dislike?

As I said above, although the reporting capabilities are pretty amazing, there are also some issues with the data pulled. It's important to understand what you're getting and how the data is collected on the backend before trusting the accuracy of the report. There have been times where an employee completed a class, but the report says they haven't, because the system is pulling the MOST RECENT data, and the employee accidentally signed up for another session of the class but then withdrew when they realized they already took the course, leading the system to pull the withdrawn status, not the completed. Of course all of the data is there, you just have to be smart and double-check your results sometimes. I'll also admit there are times where we may run up against issues with what we’d LIKE the system to do, and what it is actually able to do, or system errors that need to be looked at on the Cornerstone end (something like emails not firing the way they should, or an area of the...

What business problems are you solving? What benefits have you realized?

Working with the Cornerstone learning module definitely shortens the time it takes to manage classes, registration, reporting, assigning compliance training and tracking completion. Evaluating training is also much more accessible to report on and draw conclusions from, rather than utilizing a paper system.

As far as Performance Management - it's just such a great system that makes for a consistent program used across the city and gives the option to connect classes and learning opportunities to competencies and development. Right now the company I work for is trying to create a consistent perf manag program and Cornerstone is a lynchpin in that process.

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G2 Crowd User: Franz V.
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No Nonsense Learning Management for Retail Organizations

What do you like best?

The Cornerstone OnDemand Learning Cloud provides a retail organization with a straight forward LMS that helps keep track of employee training and provides some satisfactory canned reports. While the canned reports are suitable for most retail organizations, the ability to self-customize the reports is true bang for the buck. The built-in custom report builder (no need to have Crystal or any 3rd party reporting tool, unless you want to make it complicated), allows administrators the ability to create reports from just about any data attribute available in CSOD. As long as the attributes are accurate coming in from your HRIS, the data you can get using CSOD's already included custom reports builder can be an invaluable source of strategic information.

What do you dislike?

One of the benefits of having CSOD is that the company is continually improving their product. While innovation can be a catalyst for great achievements, it can also be a crutch that hinders user functionality if the innovations are not implemented in a timely manner for a specific user group. There is a lot of potential in CSOD, and although it is adequate as a retail LMS, the innovations the company is making (as of this writing 12/7/2015) are not necessarily geared for retail organizations.

Recommendations to others considering the product

Like most systems, getting the correct data out of CSOD is a result of making sure the data going in to the system is accurate. "Junk in, junk out". Data integration during implementation along with establishing an ongoing internal data audit process is important to making sure that the information coming out of CSOD is dependable. Proper LMS implentation comes with experience and a strong understanding of your company's organizational needs. CSOD can help consult your on best practices for data implementation, but it truly is important that your internal team understands the data attributes being sent to CSOD and how that data will be interpreted by the system. A 3rd party consultant or internal specialist with experience and understanding of your organization's industry (be it healthcare, retail, ecommerce, education, non-profit, etc), and experience implementing LMS's from a client's point of view, would be a wise choice to bring on board during the discovery process.

What business problems are you solving? What benefits have you realized?

We have streamlined a number of training administration and assessment tasks using CSOD Learning Cloud. One in particular is converting several paper-based tests that were costly to administer and proxy, to an online test within CSOD using the CSOD test engine. This conversion has saved thousands over the last year in test administration costs.

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G2 Crowd User: Crystalrose R.
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Continuious Leader

What do you like best?

I love that Cornerstone is continuously looking for the best way to advance and up the bar in all aspects of Talent Management. They take the clients opinion and work their road map around OUR requests. They are in the business to work with their clients and make the best user friendly modules. They also work to help other clients work together and network or share ideas of how they are using the different modules. Whether it be at the annual conference, quarterly offsite meetings with other clients or connecting in their Client Success Center they make idea sharing easy and encourage it!

What do you dislike?

Sometimes it takes a few releases to see the full picture of a newly released function and decide if you are going to launch it to your full audience. Working with Global Product Services in the past has been a bit of an issue trying to get tickets resolved and while CSOD has made incredible changes over the last year, sometimes we still run into a problem here and there where we need to reach out for further assistance.

Recommendations to others considering the product

Cornerstone is a great tool that allows you to pick and choose what modules you want and don't want to use, whether you are purchasing the full suite or just one available module, remember to look at the full picture when deciding to either go with CSOD or another provider. If you aren't sure that CSOD offers the module you are looking for or if you don't think the system has the capability, ask. The system is very robust with continuing advances at least once a quarter.

What business problems are you solving? What benefits have you realized?

We are based in multiple countries with multiple languages and Cornerstones presence across the globe helps us to bring our stakeholders up to speed and present something to them that is not just Americas based it is truly a global tool that everyone can use with the help of different language packages and Cornerstones multiple provider relationships we can work to make sure we touch on everything that is needed across the globe and business units.

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G2 Crowd User: Sarah S.
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Comprehensive and flexible with great product support

What do you like best?

Cornerstone has the flexibility to satisfy a vast array of learning management needs. It is easily customized which allows it to be simplified or expanded upon depending on the target audience and business needs. The customer service level that is offered by Cornerstone is outstanding. From the online community, the weekly Success live sessions, our success manager, our geographical usergroup, the annual conference, and the global tech support center, I can rest assured that as a client my needs are being met and my expectations are constantly exceeded. Additionally, Cornerstone sources product enhancement recommendations and ideas from their clients and actually implement many of these ideas.

What do you dislike?

There is quite a learning cure involved in learning the system and gaining insight into how to best use the features and settings. A dedicated admin is a must. Anyone can be taught the basic administrative features and functions, but it truly takes a dedicated admin to have eyes on the inherent complexity of running such a robust system that continues to receive improvements and updates. Cornerstone is a dynamic solution that needs to be maintained in order to maximize the benefits to the organization.

Recommendations to others considering the product

While considering Cornerstone, I encourage you get connected with current clients early on in your process so that you can learn from their implementation experiences and their current expertise.

What business problems are you solving? What benefits have you realized?

Previous to implementing Cornerstone we had a very archaic database to enter training records, rosters sat in a drawer, and we relied exclusively upon Instructor Led Training as a delivery mode. We have vastly expanded our bandwidth as a department, we are able to offer multiple training modes to include video, online courses, and job aids that can all be delivered through one streamlined solution. It has offered a way to organize multiple training programs simultaneously as well as report at multiple levels of the organization and deliver customized learning solutions to targeted audiences. The customized reporting is so easy and helpful. The report features alone have vastly improved our productivity and communication through every level.

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