What do you like best?
I love the user interface. It really is the most comprehensive real estate brokerage product available. They are the 2 ton gorilla in this space and the price reflects it. It has all of the functionality I could ever want. The ability to save searches, reports, input my own data and notes, and showcase my listings. I will say that the support is great. They have plenty of tutorials, videos, and articles to help with questions. I haven't personally had any conversations with their customer support, but I hear they are very helpful.
What do you dislike?
I dislike the data integrity. I know they try, but it would be great if it was truly reliable. I try to use it all I can but unfortunately, I have to cross reference information with other sources. It is a great source but unfortunately because of it's expense and exclusivity, some other types of properties don't make it on. For example, if a residential broker were to list a commercial property, it is very likely that this property does not end up on CoStar because very few residential brokers are willing to fork up the money for a CoStar subscription.
Recommendations to others considering the product
It's expensive, but it really is necessary as a commercial real estate broker.
What business problems are you solving with the product? What benefits have you realized?
I love that I can customize CoStar for my purposes. If used propertly, CoStar can be a CRM, listing source, research database, and starting point for much due diligence. I love the ability to customize my reports to fit my needs.