What do you like best?
I like the short cut abilities on a lot of different things - there is not just one way to do something. It is fairly easy to navigate as well. It contains A LOT of information, and with the use of data gateway we are typically able to pull that info fairly easily.
What do you dislike?
There seem to be a lot of bugs, and they pop up randomly each update. We often do not get quick responses from the help team, which can cause delays on our processing time.
Recommendations to others considering the product
Do your research. Look at other options as well. Make sure to get a good help team on your side, as that can make or break the experience.
What business problems are you solving with the product? What benefits have you realized?
We are generating thousands of dollars in royalty reports for our clients fairly easily. We are able to access records, leave notes, and determine where we are at in the processing period.