Coupa Expense Management

Coupa Expense Management

(57)
4.1 out of 5 stars

Coupa is a dynamic, intuitive system designed to make expense management amazingly easy.

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Coupa Expense Management Reviews

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Coupa review by Matt G.
Matt G.
Validated Reviewer
Verified Current User
Review Source

"A good expense management system that has room for improvement"

What do you like best?

Coupa's expense management interface is very intuitive and users can pick it up and understand how to submit an expense report without extensive complicated training.

What do you dislike?

In some areas on the administrative side, Coupa can be restrictive on how to configure rules or approvals. For example, logic for approval chains must follow conditions of all AND conditions or all OR conditions - you can not mix AND & OR conditions.

Recommendations to others considering the product

Coupa has room for improvement, but their latest releases show that they are heading in the right direction and getting better. The interface is intuitive, so it's really a good tool for end users. The tricky part is in the setup and administration. Make sure admins take a lot of training and know the system well!

What business problems are you solving with the product? What benefits have you realized?

Coupa has streamlined our corporate card expense reporting process as well as our reimbursement claims approvals. We have been able to integrate with our ERP system and really saved a lot of time in expense management.

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Coupa review by Tony M.
Tony M.
Validated Reviewer
Verified Current User
Review Source

"Coupa Expense Platform"

What do you like best?

I thoroughly enjoy the user friendly platform. Coupa is very versatile and easily understandable for a wide range of users.

What do you dislike?

I do not like how you have to click in and out of each document rather than have an arrow feature, which would bring you from one document to the next. It is also frustrating when approving expenses how the platform brings you back to the homepage every time you are finished reviewing a report.

Not a dislike, but it would be a very solid benefit if there was a scroll bar on the blue box that appears over long lists of coding. It is sometimes inconvenient when you have too many splits and it goes down further than your monitor can project.

Recommendations to others considering the product

Give it a shot and you wont be disappointed. If you implement the software yourself it will seem like a long process, but once you settle in to the features and get full compliance company wide, all of the busyness seems to simmer. Coupa alleviates minor issues and provides you with the time to resolve larger projects within an Accounting team. It generates more communication between departments, which provides more time to focus on the processing side instead worrying about the back and forth. Overall, this is a great platform and deserves recognition for how far it has come.

What business problems are you solving with the product? What benefits have you realized?

We are solving issues that we had previously such as policy requirements, as well as simply coding errors. Benefits to the program are visible through partnerships such as Egencia, which will allow our users to connect even more.

What Expense Management solution do you use?

Thanks for letting us know!
Coupa review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Good for non complex expense report processing"

What do you like best?

I like how convenient it is email receipts to your Coupa wallet and then add to your report. The user interface is great how it straightforward and not cluttered. It's also useful to see the flow of where your expense report is after submitting it. You can see who needs to approve it and when you'll be reimbursed. Over the limit flags is also helpful.

What do you dislike?

Coding complex or long expense reports can be tedious. I wish there was a select function to apply the same coding to multiple line items. Also, we should be able to allow multiple approvers. Current manager may not always be the correct person to approve the expense report. If it could also autofill or suggest the reason that would be helpful too (esp if it's a recocurring expense)

What business problems are you solving with the product? What benefits have you realized?

We no longer have to file expense reports in cabinets and manually follow up with a paper expense report. We can easily send back the expense report with a reason (requesting more info) and continue to move on the next report. Anyone in accounting that has access can easily takeover for the person who handles expense report cause it all shared in one location and not on their desk.

Coupa review by Bruce J.
Bruce J.
Validated Reviewer
Verified Current User
Review Source

"Easy and flexible"

What do you like best?

Receipt management and uploading is simple and fast. Reimbursement process is fast.

What do you dislike?

Once I learned the functions, which was easy, I can't think of any dislikes. It was somewhat difficult to learn, I had to have someone coach me through the process.

Recommendations to others considering the product

Very easy to use and effective managment of expenses. Saves tons of time in completing expense reports and managing the reimbursement process.

What business problems are you solving with the product? What benefits have you realized?

Timely recording of business expenses and reimbursements. Very easy and fast for employees (me).

Coupa review by Administrator in Telecommunications
Administrator in Telecommunications
Validated Reviewer
Review Source

"Just appears good from exterior, you peel couple of layers makes you cry"

What do you like best?

During the sales pitch they showed us nicely packaged demo and looks good on the outside but when you actually go for implementation you will relaize that most of the product features (OCR) is still immature and does not work at all as they promised. Application is very rigit and not flexible at all and if there are any company specific requirements, forget Coupa and looks for other alternatives

What do you dislike?

Does not support entire credit card transaction feed

Application is rigid and does not offer any flexibility.

They over promised when selling and under delivered

Customer support sucks and once you sign you are at their mercy

Recommendations to others considering the product

Do proper due deligence and validate every requirements during the demo

For credit card integrations they only map limited set of fields and their application is very rigid. They do not have any buffer columns if we need to map additional columns that are very key piece of information in your Business process

What business problems are you solving with the product? What benefits have you realized?

Our present system is very flexible and robust except for the user interface. Executive management whated a better user interface and mobile features. To satisfy this we have to make many more compromises and it is adding more work than we presently have on the AP department.

Coupa review by Michael R.
Michael R.
Validated Reviewer
Verified Current User
Review Source

"Industry's best user interface"

What do you like best?

Slick, modern User Interface provides a very good user experience on traditional computers (desktop/laptop). Tons of configuration and integration options. Mobile functionality is a big focus and continues to improve

What do you dislike?

Not quite as customizable as some other tools. There's no opportunity for the customer to build new functionality within Coupa. Mobile app has limitations and mobile browsers do not handle some funtionality well.

What business problems are you solving with the product? What benefits have you realized?

Expense management - moved from Excel/paper-based expense reports with manual approvals to (almost) paperless expense reporting with automated approval routing. Custom workflow allows us to catch exceptions before they slip through the cracks.

Coupa review by User in Internet
User in Internet
Validated Reviewer
Verified Current User
Review Source

"I liked our manual processes better unfortunately "

What do you like best?

We switched to this a year ago so that we could get away from our manual way of expensing. However this is one of the worst programs to help you with that.

What do you dislike?

It is not user friendly at all, in fact probably one of the most non-friendly systems you could use. Yes, now our processes are not manual, instead it takes 10 approvals and then you find out you didn’t check a checkbox correctly and have to start over. It’s a full time job for our finance team answering questions on this system. Would never purchase again.

Recommendations to others considering the product

Don’t bother, it’s more confusing than its worth

What business problems are you solving with the product? What benefits have you realized?

Less manual entry, goes to correct approval process outside of email chains

Coupa review by Nolan F.
Nolan F.
Validated Reviewer
Review Source

"Overall good. Is deficient in some areas for company pay."

What do you like best?

Easy to use once it is set-up. Google map link for calculating mileage.

What do you dislike?

The mobile app has some deficiencies because of the need to wait for the credit card charge to be processed by the bank. This makes it difficult if not impossible to record expenses real time. Some utility should be added to match expenses that are recorded real time to credit card charges. It seems that this could be facilitated by code to match like amounts with the same transaction date or transactions dates close to each other.

Recommendations to others considering the product

Wait a bit longer for Coupa to work out a few more of the kinks.

What business problems are you solving with the product? What benefits have you realized?

Changing to company pay and combining credit cards used by purchasing and for other company purchases such as travel and entertainment on the same main credit card account.

Coupa review by Administrator in Hospital & Health Care
Administrator in Hospital & Health Care
Validated Reviewer
Verified Current User
Review Source

"Coupa Expense Review"

What do you like best?

The expense software as a whole is great for the user and controls. Easy to download your receipt, enter your data, and submit your report. Also gives accounting more control with the accounting review process. The app is also great added bonus.

What do you dislike?

Reporting, this was a key piece to why we liked this software. We found out the reason field which isn't a custom field is not reportable so we have to create a custom field so we can pull in this data. We also found out recently that the audit status as a defect. Even though we are selecting a category for each line, it shows up as blank on the line level report in the system on about 50% of our statements. The audit status is another questionable feature. Gives a lot of associates a bad rating even though they have all the the items populated and receipts attached when accounting audits their statements.

Recommendations to others considering the product

We are a P-Card company so we have 675 cards for certain levels that the company pays for. We also have a mid-month cycle. Both of these became issues with our implementation. We had to wait for a fix in spring 2016 and then we had to set-up our own integration to make the system work for us.

What business problems are you solving with the product? What benefits have you realized?

With Coupa we have moved to a paperless system for expenses. We have also created more controls for accounting in order to audit and review statements for policy compliance.

Coupa review by Sanjeev M.
Sanjeev M.
Validated Reviewer
Verified Current User
Review Source

"One touch ordering"

What do you like best?

I trust Coupa is the leader in the market for procurement cloud application.

Very easy to configure as per your requirement and at all not dependent on the ERP heavy data.

Integration with Coupa are always smooth.

What do you dislike?

As application is still growing, performance could be challenge for bulk data.

Support sometimes is not that easy and they may have to come up with solid customer success team.

Recommendations to others considering the product

less maintenance and not dependent on ERP.

What business problems are you solving with the product? What benefits have you realized?

We are solving following business senerios.

1)Global Strategic Sourcing

Contact Global Strategic Sourcing first when you are planning a buy

2)Supplier Master

Maintains supplier records

3)Procurement

Make purchases from approved suppliers

4)Accounts Payable

Pays our suppliers

5)Purchasing Cards

Use for small dollar, moderate volume purchases - currently US only

•Contingent Workforce

Identify and onboard temporary workers

Coupa review by Caroline H.
Caroline H.
Validated Reviewer
Verified Current User
Review Source

"Coupa Expense Report User"

What do you like best?

The best part of Coupa Expense Reporting is the flexibility and myriad of options available for accessing and submitting an expense report. The Coupa app allows a user to either start or access an existing expense report at any time easily and quickly. Additionally, the app allows the user to capture a receipt via the phone's camera, which eliminates the problem of lost receipts and the tedious method of scanning and emailing.

What do you dislike?

There have been times when updates to Coupa have not functioned properly with certain browser versions, which has prevented users from entering expense reports. These issues have since been resolved.

Recommendations to others considering the product

Fully understanding your company's approval chains and policies, then leveraging a Coupa confirguration speclialist is key to implementing an expense reporting platform that is streamlined and efficient.

What business problems are you solving with the product? What benefits have you realized?

The main business problem solved is the time consuming manual process of creating an expense report, securing the approvals from both the management and accounting teams, and submitting for payment. Coupa also digitally stores the entire expense report and corresponding activity, thereby eliminating paperwork.

Coupa review by Administrator in Public Safety
Administrator in Public Safety
Validated Reviewer
Verified Current User
Review Source

"Coupa makes everything so much easier!"

What do you like best?

I love that Coupa allowed us to go paperless and increased the ease of getting expenses and invoices approved.

What do you dislike?

The perdiem section can be improved with getting the correct amounts to pull in.

Recommendations to others considering the product

If you are considering Coupa, do it! You will be impressed. I love that Coupa is constantly improving features and actively listens to customer's suggestions for improvements and actually improving features.

What business problems are you solving with the product? What benefits have you realized?

We have reduced paper in the office, freed up time within the accounting department, gained better control of expenditures, and are now able to pay suppliers with greater speed and accuracy.

Coupa review by Internal Consultant in Financial Services
Internal Consultant in Financial Services
Validated Reviewer
Verified Current User
Review Source

"Coupa Expense Management"

What do you like best?

Ability to use an smartphone and iPad App to create expense report.

The user interface is straight forward and presented nicely.

What do you dislike?

How Coupa respond to bugs and the amount of time it takes them to fix a bug.

Lacks certain flexibility around submission blocker.

Does not allow flexibility to route expenses to a custom management hierarchy.

There are bugs that exists in the module when it really should not.

Cannot delete any MasterCard Expenses, even by Admin.

What business problems are you solving with the product? What benefits have you realized?

Replacing our previous expense management system from Oracle EBS, while keeping all important functions from Oracle, but providing our user with a more friendlier user interface.

Coupa review by Administrator in Outsourcing/Offshoring
Administrator in Outsourcing/Offshoring
Validated Reviewer
Review Source

"Great Tool for Managing Expenses"

What do you like best?

That it is an centralized tool we use in the Company and one depository of all expenses incurred for everyone. That we can also generate reports/data for information and for analysis. It's also good that the tool is web based and can be access anywhere at anytime.

What do you dislike?

There are hurdles here and there. As all tools, it has a lot of room for improvement depending on the need of the Company. Support tickets are not resolved quickly. Mostly we have to ask for the status, and they will give a work around but is slow in taking actions on certain problems

What business problems are you solving with the product? What benefits have you realized?

Cost is one problem all business has. We find and look for ways in minimizing the cost and so far we are achieving that in using just one tool for expenses all over the world.

Coupa review by Eleanor L.
Eleanor L.
Validated Reviewer
Review Source

"Review for Coupa Expense Reimb"

What do you like best?

It is so user friendly and I love that employees can submit their requests via the app

What do you dislike?

so far - nothing that I don't like. Everything ran smoothly

Recommendations to others considering the product

Give it a try. Really easy to use

What business problems are you solving with the product? What benefits have you realized?

We used to have paper expense reimbursement reports, so there was lots of filing and paperwork. Now everything is just in the account and so easy to look for all the old expense reports employees submitted before

Coupa review by Executive Sponsor in Public Safety
Executive Sponsor in Public Safety
Validated Reviewer
Verified Current User
Review Source

"Expense management integrated into the rest of your spend management solution"

What do you like best?

Coupa takes visibility to the next level. I love being able to have visibility into our spend from expense reports.

What do you dislike?

The per diem functionality needs some work, but is still a vast improvement over our existing solution and process.

What business problems are you solving with the product? What benefits have you realized?

Expense management has allowed us to leverage less time spent on processing transactions, tracking approvals and filing paperwork. The freed up time is better utilized researching preferred vendors, managing our relationship with suppliers and negotiating better prices.

Coupa review by Breann A.
Breann A.
Validated Reviewer
Review Source

"Coupa Product"

What do you like best?

I love that we are able to go completely paperless on the procurement and expense side of the finance department! The Coupa app makes it so easy for the end-use to get their expense reporting done on the go. As an accountant, I `

What do you dislike?

The implementation process was slightly difficult and time consuming.

Recommendations to others considering the product

It's an amazing product

What business problems are you solving with the product? What benefits have you realized?

We have fixed our lack of documentation and eased the burden on Finance and users at the same time.

Coupa review by Marsha L.
Marsha L.
Validated Reviewer
Review Source

"From manual to managed"

What do you like best?

The complete visibility from beginning to end that, not only Accounting sees, but also the user.

What do you dislike?

I would've liked to see training tutorials available on the home page for users to tap into.

What business problems are you solving with the product? What benefits have you realized?

We've solved the lack of visibility problem. By having a system house the details behind expenses, we have no need to shuffle through loads of paperwork to find them. The main benefit that we've realized with this management system is consistency. Employees are more willing to submit their expenses more regularly.

Coupa review by Dave K.
Dave K.
Validated Reviewer
Review Source

"Next Gen App"

What do you like best?

Great ease of use. Super intuitive, like how it's focused on the complete platform. Wallet is helpful for travelers on the go. Great update!

What do you dislike?

Would like to see additional functionality around quick requisitions

What business problems are you solving with the product? What benefits have you realized?

We have significant amount of travelers on a weekly basis, so we need users to be up to date on submitting reports. The mobile app enables our users to be efficient on the road and submit timely expenses.

Coupa review by Administrator in Transportation/Trucking/Railroad
Administrator in Transportation/Trucking/Railroad
Validated Reviewer
Review Source

"Simplifying expense reports with very few issues."

What do you like best?

The app is a great function for our users to work with.

Coupa makes it very easy for me to review and approve expense reports.

What do you dislike?

We have some issues with the ability to attach receipts or to submit a report.

Recommendations to others considering the product

Take the extra time to make sure users fully understand what they need to do to successfully submit reports. I took over the Coupa admin role a while after it had been implemented, and there were some users who just didn't understand it.

What business problems are you solving with the product? What benefits have you realized?

Keeping track of spend for different people and departments.

Realizing where a lot of our spend is being used.

Coupa review by Administrator in Outsourcing/Offshoring
Administrator in Outsourcing/Offshoring
Validated Reviewer
Review Source

"Expenses Made Easy"

What do you like best?

Automation of Credit Card Charges

Ability to customize approval chains & accounting review

Willingness to work with customers to develop features within the platform

Revamp of Mobile App

Ability to be used worldwide, allowing for currency conversions as we are a WW Company.

Custom field configuration for various reporting

What do you dislike?

Flash & Java plugins needed to "browse" & add receipts (been addressed in future)

Not being able to resubmit in App from a pending info status

Recommendations to others considering the product

Use the automation features from the start

What business problems are you solving with the product? What benefits have you realized?

Per Diem calculation has been solved to show more detail.

Being able to unpack certain categories to see where the spend is going

Coupa review by Internal Consultant in Hospitality
Internal Consultant in Hospitality
Validated Reviewer
Verified Current User
Review Source

"Coupa is great!"

What do you like best?

I like that Coupa gives me visibility into where my expense report stands in the approval process!

What do you dislike?

I don't like that users who are contractors and vendors would need two logins to mange their different accounts.

What business problems are you solving with the product? What benefits have you realized?

I think our company has really tightened our belts with the help of Coupa, especially because it forced us to begin using PO's!

Coupa review by Logan T.
Logan T.
Validated Reviewer
Review Source

"Great way to manage team expenses"

What do you like best?

We can easily track and see the expenses of our team. Expenses now only take me a couple hours for the month, instead of hours each week!

What do you dislike?

There are very few things I can think of that I DON'T like about the platform, it's so user friendly!

What business problems are you solving with the product? What benefits have you realized?

We can easily track expenses and purchase orders for our team.

Coupa review by Joy C.
Joy C.
Validated Reviewer
Review Source

"Coupa is great for expense management"

What do you like best?

I love that coupa automatically loads your expenses from your credit card and associated companies. Makes compiling incredibly easy.

What do you dislike?

What I don't like about automation? It's not always accurate with the names or the categories of purchases.

What business problems are you solving with the product? What benefits have you realized?

This has made compiling expenses for our company far easier.

Coupa review by Administrator in Sporting Goods
Administrator in Sporting Goods
Validated Reviewer
Review Source

"Accessible and Intuitive "

What do you like best?

When I present the tool to high management, the first feature I mention is Coupa's mobility. For us it is very important that approvals are not delayed when managers are traveling, on vacations or else. I really like the fact that they can approve either login to the site -no intranet access required, trough e-mail or using the app on their phones/tablets. The second feature I will talk about is if easy of use. Users do not need training to be able to find their way.

What do you dislike?

I think they still have a long way to go when it comes to documentation and support. Sometimes their releases include changes to current templates or other areas and this is not documented, we find out when the change affects us.

Recommendations to others considering the product

Coupa is very easy to use, in the end we are the ones adding (or not) complexity to the tool. The only observation is that they need to look more into Latin America's specific requirements.

What business problems are you solving with the product? What benefits have you realized?

The #1 problem we solved is delayed approvals and documentation being stuck on an approver's desk. Being as the HQ of our regional office will help us has a better visibility of some expenses. Also we shorten the approval cycle for requests that have to travel all the way to us (HQ), from one of the regional´s offices.

Coupa review by Administrator in Banking
Administrator in Banking
Validated Reviewer
Review Source

"T&E Expense Module"

What do you like best?

Having all T&E card transactions go directly into Coupa and start an expense report for our travelers, is very beneficial to all of our users. Being able to take a photo of our receipts and store them in our Coupa wallet is another nice feature. No more paper invoices, to tape to a piece of paper, photo copy and then email to a separate location.

What do you dislike?

Attaching reciepts to the physical transaction is difficult at times. If you miss the receipt picture box, a new transaction line is created. Now the person has to physically delete the new additional line.

Recommendations to others considering the product

The Coupa Expense Management tool is one of the most useful tools a company should utilize. Put together a strong internal project team and rely on Coupa's internal experts to help you develop and build your expense management system. Coupa will provide full support from the very begining to the installation of this tool.

What business problems are you solving with the product? What benefits have you realized?

We are now able to reduce the processing cycle time of an expense report by several days. All expenses are processed through one system (Coupa). Being able to track and run reports on all expenses throughout the company helps the finance department to be more efficient in their day to day activities.

Coupa review by Paul N. W.
Paul N. W.
Validated Reviewer
Review Source

"Seamless expense tracking "

What do you like best?

Coupa has revised me with the mobile ability of real-time expense submission and management.

What do you dislike?

Receipt attachment / invoice capture could perform better, but still efficient overall.

What business problems are you solving with the product? What benefits have you realized?

By submitting expenses in real time, Coupa dramatically increases the efficiency of T&E departments and accounting.

Coupa review by User
User
Validated Reviewer
Verified Current User
Review Source

"Good oredr/expense tool"

What do you like best?

That you can take action or comment on an item just by replying the email

What do you dislike?

Sometimes it's confusing with the same order with different purchase request/PO number

Recommendations to others considering the product

Good for expense management

What business problems are you solving with the product? What benefits have you realized?

Vendor management, ordering, invoicing, business expense management

Coupa review by Consultant in Financial Services
Consultant in Financial Services
Validated Reviewer
Verified Current User
Review Source

"Coupa replacing Oracle EBS for transactional expense management"

What do you like best?

Ease of use, configurability, performance, low maintenance

What do you dislike?

Lack of open inbound APIs. There are several inbound API's for specific uses but. ot open to users. Also lack of bulk upload. Vendor support is pretty terrible

Recommendations to others considering the product

Currnency excanges can be very tricky and some features are buggie as of version 16 when using line splits

What business problems are you solving with the product? What benefits have you realized?

Enabled mobile capabilities

Coupa review by User in Internet
User in Internet
Validated Reviewer
Review Source

"Former Coupa user"

What do you like best?

The ease of submitting my reports and calculating driving distances.

What do you dislike?

The company I worked for just switched to this system and did not really provide us with quality training. Most of us had to figure out the process on our own.

What business problems are you solving with the product? What benefits have you realized?

Solely used for mileage reporting

Coupa review by User in Defense & Space
User in Defense & Space
Validated Reviewer
Review Source

"Coupa Review"

What do you like best?

It is easy to use, simple to order from companies such as Staples or Office Dept and shipping was fast/efficient. The selection is vast in variety and very user friendly to track packages as well.

What do you dislike?

There was a limitation in store selection and did not integrate well with other expense/accounting systems such as Deltek Costpoint.

What business problems are you solving with the product? What benefits have you realized?

It has been overall a great way for everyone to order supplies and receive fast shipping so we can receive products for onboarding specifically.

Coupa review by Kellie B.
Kellie B.
Validated Reviewer
Review Source

"Very user friendly"

What do you like best?

Coupa's expense platform is easy to use, and great for visibility and tracking.

What do you dislike?

We have challenges around users coding correctly but Coupa does help the user with its flexibility around tags and keywords.

What business problems are you solving with the product? What benefits have you realized?

We can use Coupa for all corporate card, personal and operational funding reports. We use it internationally as well.

Coupa review by Christina M.
Christina M.
Validated Reviewer
Review Source

"We Heart Coupa"

What do you like best?

The user interface is fantastic! I love that you can log directly into Coupa, but you also have the option to use the app.

What do you dislike?

I wish there was an easier way to give additional visibility to speciality users.

What business problems are you solving with the product? What benefits have you realized?

We are definitely getting smarter with spend management overall.

Coupa review by Bruce V. C.
Bruce V. C.
Validated Reviewer
Review Source

"Easy to use - faster expense approvals"

What do you like best?

The speed of use - I use my mobile phone all the time to photograph the receipt and submit instantly. The workflow is so fast, that approval usually just takes minutes. No longer am I waiting for days to get approvals. I also like spend control messages that ensure that I am reminded of policies.

Very easy to learn. Easily submitted first expense report in minutes...very intuitive

What do you dislike?

I have nothing to say regarding dislikes.

Recommendations to others considering the product

Definitely a great tool for high user adoption. Users will submit expenses on time and with full compliance to receipts or policies.

What business problems are you solving with the product? What benefits have you realized?

Customer billable expenses are processed timely with full compliance to policies.

Coupa review by Robert B.
Robert B.
Validated Reviewer
Verified Current User
Review Source

"Coupa Budget User"

What do you like best?

Coupa has a very clean user interface. Most actions on the site are simple and intuitive. I have used many other SaaS programs that have a very bad user interface and this completely ruins the experience.

In addition, the program has great email notifications for approving purchase req's. I like that every time I need to approve something I get an email and I can even approve the expense right from the email!

What do you dislike?

Coupa still lacks some flexibility. For instance, on approval chains, we cannot add or remove approvers very easily. I also think that Coupa could have better reporting and dashboards for users. For instance, there could be better dashboards to display how much money someone has left in their budget and what expenses are hitting their budget. From an administrator point of view, it would be great to have more reporting on budgets at an aggregate level. For instance, I may want to know how our company is tracking towards its overall budget or how much money we are spending on the Consultants line item throughout the company.

In addition, we are now trying to track how long it takes for us to approve req's (more in section below). There is limited reporting in this area has Coupa will only report back on a 3 month average time to approval. It would be great to have more granular reporting here so that we can track this better.

What business problems are you solving with the product? What benefits have you realized?

We are trying to streamline our approval process and take away the need to pass around a sheet of paper for people to sign. The Coupa software replaces our old process brilliantly. We are now working on speeding our time from submission of a requisition to approval. Coupa allows us to track our progress in this area.

Another benefit we are realizing is that we save a lot of time getting expenses into our GL system. We have an integration with Intacct (our accounting system) and we save time by pulling expenses directly from Coupa over to this system. Before this was a manual process done by accounting.

Coupa review by John H.
John H.
Validated Reviewer
Review Source

"Coupa Expense Management"

What do you like best?

Mobile application is very good. Easy to understand and submit expense reports.

What do you dislike?

Cannot delete company credit card charges in Coupa, they will always exist as a draft.

Recommendations to others considering the product

Understand how to integrate successfully with existing ERP

What business problems are you solving with the product? What benefits have you realized?

Better expense management, easier to use, with mobile application

Coupa review by Erin J.
Erin J.
Validated Reviewer
Review Source

"Coupa is amazing for expediting the expense process. "

What do you like best?

The ease of use. The wallet feature is extremely helpful and really speeds up expense entry.

What do you dislike?

I can't think of anything that doesn't work well.

What business problems are you solving with the product? What benefits have you realized?

Accurate tracking of expenses and expedient reimbursement.

Coupa review by Nelson d.
Nelson d.
Validated Reviewer
Review Source

"Easy and friendship"

What do you like best?

Easy way to setup and management. The mobile application is good and intuitive. The integration with corporate cards is very useful

What do you dislike?

Not too much options to customize for our Mexico operation

What business problems are you solving with the product? What benefits have you realized?

Expense control for travel expenses

Coupa review by Ryan J. P.
Ryan J. P.
Validated Reviewer
Verified Current User
Review Source

"This review will not do it justice...but my hat is off to Coupa for building an excellent product"

What do you like best?

I would say the most valuable attribute that Coupa offers is its functionality and intuitiveness from the beginning. It is EXTREMELY easy to use, but has all of the functionality that you could imagine.

What do you dislike?

The only 'dislike', I wouldn't call it that, is that you are not necessarily able to customize the system since it is a SaaS. The configuration capabilities are virtually endless, but customization would be nice.

Recommendations to others considering the product

Be specific in communicating your needs, they will do their best to accommodate.

What business problems are you solving with the product? What benefits have you realized?

We are a Fortune 500 company that, as of 2011, were primarily pushing paper for all of our purchase and expense management processes. We implemented JDE, but realized quickly that we needed a more user-friendly, capable system that would adhere to the likings of our end-users, as well as our internal departments.

Coupa review by Arnaud C.
Arnaud C.
Validated Reviewer
Review Source

"Arnaud Colignon"

What do you like best?

Ease of use, flexibility, policy configuration

What do you dislike?

connection between the app and the browser version not as efficient as it could be

audit score

What business problems are you solving with the product? What benefits have you realized?

Internal control, policy harmonization

Coupa review by Paola B.
Paola B.
Validated Reviewer
Review Source

"Excellent customer service, easy to learn"

What do you like best?

Having coupa makes my work so much easier.

What do you dislike?

Nothing! Everything works great for me and what I do.

What business problems are you solving with the product? What benefits have you realized?

Work flow and visibility of expenses

Coupa review by Nagaraj R.
Nagaraj R.
Validated Reviewer
Review Source

"Expense Management"

What do you like best?

Expense reimbursement process and approvals is good

What do you dislike?

i haven't seen much but as of now everything looks good

What business problems are you solving with the product? What benefits have you realized?

to improve user interface for expense reporting

Coupa review by Administrator in Internet
Administrator in Internet
Validated Reviewer
Review Source

"Coupa T&E"

What do you like best?

The ease of using the system from a user and finance standpoint. It also has messages when the expense is not within company policy which is beneficial to the person submitting the expense.

What do you dislike?

We just implemented the T&E module and at this time I like everything that it does

What business problems are you solving with the product? What benefits have you realized?

Compliance to the T&E Policy. The module is user friendly

Coupa review by User in Hospitality
User in Hospitality
Validated Reviewer
Review Source

"Coupa Expense Report Module Review"

What do you like best?

Process is elctronic and fully automated. I had a paper expense form lost in the past. Now the receipts are all electronically stored in the app and in my email account.

What do you dislike?

Nothing comes to mind, the app is efficient and user friendly.

Recommendations to others considering the product

Product is well designed and performs well.

What business problems are you solving with the product? What benefits have you realized?

Time creating the expense report has been drastically reduced. You can follow the status of the report online. The reimbursement process is much faster. No chance of the form better lost. Much greener, as the paperwork does not need to be printed out.

Coupa review by Administrator in Airlines/Aviation
Administrator in Airlines/Aviation
Validated Reviewer
Verified Current User
Review Source

"Expense management has been a great tool."

What do you like best?

Coupa has been a great improvement from out traditional paper and pen approval. We no longer have paper getting lost in the shuffle.

What do you dislike?

As admin, there are changes I can't make. Our credit card payment integration hasn't worked fully yet, but that is due to an integration issue.

What business problems are you solving with the product? What benefits have you realized?

Increasing efficiency in Expense approval.

Coupa review by User in Facilities Services
User in Facilities Services
Validated Reviewer
Review Source

"Not my favorite "

What do you like best?

The browse feature is good and makes my ordering easier

What do you dislike?

The search experience is difficult. I wish it had an intuitive response

Recommendations to others considering the product

Make sure you have a strong training program in place to ensure your employees understand

What business problems are you solving with the product? What benefits have you realized?

Managing my supply expenses

Coupa review by Mumta S.
Mumta S.
Validated Reviewer
Review Source

"Coupa review"

What do you like best?

Coupa helps make reporting very easy. All our expenses are currently being recorded in Coupa and this has made our current accounting very easy and efficient and has allowed for a streamlined process for expenses review and approval.

What do you dislike?

Coupa gets really slow when searching for reports and sometimes takes a really long time. There are some glitches in the system when you are trying to attach receipts

What business problems are you solving with the product? What benefits have you realized?

We are a global company with offices across the globe and coupa is helping us ensure we are able to streamline our payables processing system, expenses review and approval processes.

Coupa review by Administrator in Banking
Administrator in Banking
Validated Reviewer
Review Source

"Great v18 release"

What do you like best?

Love the functionality that allows for users to upload their hotel folio and have their expense report automatically itemized- so cool!

What do you dislike?

Commodity codes aren't being looked at when the system itemizes receipts.

What business problems are you solving with the product? What benefits have you realized?

Getting rid of paper and increasing transparency!

Coupa review by Jason M.
Jason M.
Validated Reviewer
Review Source

"Intuitive, SaaS Expense Management Platform"

What do you like best?

Tired of purchase orders, tedious manual processes? Coupa may be for you. This SaaS platform helps to automate the requisitions, approval, ordering, payment process; expense management; contracting, reporting, budgeting & analytics.

What do you dislike?

Not all features fully baked - sometimes feels like they're trying to "throw in the kitchen sink". Certainly as they get additional feedback and continue to develop their product, these gaps will narrow.

What business problems are you solving with the product? What benefits have you realized?

Reducing manual paper work - automating procurement, approvals, ordering & payment processes. Save time & increase efficiency.

Coupa review by User in Financial Services
User in Financial Services
Validated Reviewer
Review Source

"Digitized work flows"

What do you like best?

The application is intuitive and user friendly. The mobile application makes it easy to capture and approve expenses.

What do you dislike?

Opportunities to improve the support model so that it's more consistent.

What business problems are you solving with the product? What benefits have you realized?

Centralized expense Mgmt with streamlined visibility.

Coupa review by Administrator
Administrator
Validated Reviewer
Review Source

"Purchasing Manager"

What do you like best?

Visibility of all expenses across all the organization

What do you dislike?

Not being able to edit an expense report once approved by Accounting Review

What business problems are you solving with the product? What benefits have you realized?

Traceability of all expenses. Manage expenses based on trends

Coupa review by User in Individual & Family Services
User in Individual & Family Services
Validated Reviewer
Review Source

"Coupa Expense Beginner"

What do you like best?

Able to group different types of expenses on one report.

What do you dislike?

Need better reporting and delegation features

What business problems are you solving with the product? What benefits have you realized?

Will be able to view p-card transactions as expenses vs invoices

Coupa review by Administrator in Financial Services
Administrator in Financial Services
Validated Reviewer
Review Source

"coupa"

What do you like best?

approval chains

ease of use

mobile capabilities

What do you dislike?

limited blockers

Delegate function limitations (know that is addressed in newer versions)

What business problems are you solving with the product? What benefits have you realized?

user intuitive

data for analytics around expenses

Coupa review by Administrator in Financial Services
Administrator in Financial Services
Validated Reviewer
Review Source

"Paperless audits,receipts... user friendly"

What do you like best?

Wallet, mobile App, ability to approve on the go

What do you dislike?

Report extraction.. what goes in, can't a,ways be retrieved

Recommendations to others considering the product

Better reporting. Metrics

What business problems are you solving with the product? What benefits have you realized?

Looking into data analytics

Coupa review by Administrator in Internet
Administrator in Internet
Validated Reviewer
Review Source

"Coupa t&e"

What do you like best?

Mobile app, easy to use, going paperless receipts

What do you dislike?

There is currently nothing I dislike

About it

What business problems are you solving with the product? What benefits have you realized?

Eliminating paper and timely submitting of expenses

Coupa review by User in Banking
User in Banking
Validated Reviewer
Review Source

"Coupa expense"

What do you like best?

I like the ease of use and mobility capabilities

What do you dislike?

I haven't identified anything at this point

What business problems are you solving with the product? What benefits have you realized?

Spend management

Coupa review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Review Source

"Coupa review"

What do you like best?

Coupa was used by my company for procurement and expense management. We found the system to be very intuituve and user focused.

What do you dislike?

Implementation process took longer than expected.

What business problems are you solving with the product? What benefits have you realized?

Noticable improvements in procurement process and reduced time needed to manage the process.

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