Coupa Procurement

Coupa Procurement

(43)
4.2 out of 5 stars

Coupa's Procure-to-Pay solution covers all the steps from Procurement to Invoicing including RFQs, Contracts, Requisitions & POs, Budgets, Invoicing and Inventory Management.

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Coupa review by <span>John F. F.</span>
John F. F.
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Verified Current User
Organic
Reviewed On

Data Integration Critical to Success

What do you like best?

Coupa makes data integration easy for all users regardless of their technical expertise. API, CSV imports, file loaders are all standard offerings. However, potential clients should evaluate the quality, completeness, and access to master data required for Coupa optimal performance. Building a strong foundation by identifying data sources, structures, relationships and how these will be used within the Coupa platform is the first step to success!

What do you dislike?

With all cloud-based applications, there can be some frustration in the inability to "customize" these solutions based on their single-code approach for all clients. Potential clients must carefully assess whether a platform will meet the majority of their needs and weigh the criticality of some unsupported requirements. The good news is Coupa typically meets the requirements for enterprise clients and exceeds the requirements for Small to Mid-Size organizations. If a highly customized solution is required, a cloud based solution may not be the answer.

Recommendations to others considering the product

Definitely worth the time to test drive Coupa Procurement!

What business problems are you solving with the product? What benefits have you realized?

Our client requires master and referential data records (measured in the hundreds-of-thousands) to be available in their Coupa environment on a daily basis. We have taken this volume of complex and disparate data from multiple source systems to build a relational data model populating our client's Coupa environment. We deliver data through standard API's and file loaders exported from our proprietary data management solution which performs data validation and quality checks prior to building out the required tables in Coupa every night like clock-work. Data loads are quick, efficient, and have been very successful!

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Coupa review by <span>Burke H.</span>
Burke H.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd on behalf of the vendor
Reviewed On

Sr. Director, Procurement

What do you like best?

We love the ease of use of Coupa. From the administration to the end user experience. The tool is very intuitive and well thought out. We recently did an internal survey and had a high NPS score for the use of the tool.

What do you dislike?

I wish the analytics package were part of the core P2P product and not an add on. Trying to do analytics without the add-on is very difficult.

Recommendations to others considering the product

Do your homework on the various options out there. Make sure the integration with your ERP system will be easy and not overly complicated and problematic. Keep your internal users and your suppliers in mind when selecting a P2P system. They are key to its success.

What business problems are you solving with the product? What benefits have you realized?

We needed to automate and control our companies end to end procure to pay processes. We were able to get 100% of our spend through Coupa and controlled within 3 months of implementation.

What Purchasing solution do you use?

Thanks for letting us know!
Coupa review by <span>VICTOR J.</span>
VICTOR J.
Validated Reviewer
Verified Current User
Invitation from the software vendor
Reviewed On

Corporate Controller

What do you like best?

I love that you actually approve the spend before paying for it and when it's too late.

What do you dislike?

The CXML technology is difficult to explain to companies stuck on EDI. Supplier enablement has been the most time consuming effort for our group.

Recommendations to others considering the product

I think the only real mistake we made was that we didn't hire someone internally to help implement Coupa from all levels. We needed to add a head in our AP group, so that our AP Manager was mainly focused on Coupa. I would urge any company to make the investment on hiring temporary help.

What business problems are you solving with the product? What benefits have you realized?

We are now ordering our Parts with a PO # and work order #'s from our POS system, so that we can make sure we eliminate all theft. We can track our problem stores now! We also have been able to give our locations a budget that they can adhere to on certain commodities.

Coupa review by Administrator in Consumer Services
Administrator in Consumer Services
Validated Reviewer
Verified Current User
Organic
Reviewed On

Coupa is still evolving; can you and your company use as-is or wait around for enhancements?

What do you like best?

User UI is by far outstanding. This is the product's real strength. There has been some good strides in the right direction with approval routing, exporting data, form development, supplier connectivity, PO to invoice matching.... Very good.

What do you dislike?

It is endlessly frustrating to integrate with Coupa. Imagine playing baseball and being in the outfield. Coupa will only catch the ball if it lands directly in your mitt. There is no opportunity to export columns as different column names (for the next piece of software); exporting to sFTP is not in the UI (you have to ask for it through the ticketing system), Internal item management (internal catalog) is a game of Russian roulette... you never know what its going to do.... not import, import and create a new item, update a similar item, etc... That is a big deal for us. You cannot schedule "end of month" pricing updates. They say they will have it on v19 (Sept 2017). It would be nicer to see the content groups within the item view. You have to do vlookups on the items and contracts to see who can actually see the item. We have issues where the supplier item portion (lower item detail) gets zapped for no particular reason. That is fun... detecting corrupted items and trying to restore its information. Keep good external records! The "ownership" of items over time is exhausting. Let's say you initially start to manage a catalog. Then push this off to the supplier to keep up.... You have to shut down your items and republish new items... then they decide to not do this anymore.... and you have to take over control.... easy to create a 3rd duplicate item. Not fun to detect item duplicates. And powerless to delete unused and incorrect items in the catalog even if no transaction uses it. Once your internal catalog gets too big, you can no longer download via CSV/Zip file. You need to be very careful and push large catalogs to cXML punchouts (consider internal www.rinktee.com punchouts) to keep the non-inventoried items off the Coupa internal catalog. In contrast WorkDay does a spendid job getting under the hood and being able to write reports exactly as you need them. Coupa should look closely how WorkDay does this.

Recommendations to others considering the product

Deem and WorkDay Procurement are being seriously looked at by our company.

What business problems are you solving with the product? What benefits have you realized?

Carts to REQs to POs -- that is the main use. CLM, Spend Analytics, Inventory, Expense are all added modules that require more $. Its hard to go to bat for Coupa, when it does a poor job on the core procurement platform. This is fixable if someone is really working with the existing customer base and understands what is going on. Seems like all their testing is based on initial loads of data and more effort needs to be placed on item management lifecycle and allowing the administrators to bulk perform several repetitive actions.

Coupa review by Executive Sponsor in Hospital & Health Care
Executive Sponsor in Hospital & Health Care
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Earlier adopter of Coupa in 2008 while CPO at salesforce.com

What do you like best?

Coupa is the market leader in p2p solutions. They have extended their footprint with recent acquisitions into the analytics and sourcing space so it will be interesting how they grow and stay relevant. Their original premise was quick implementation and ease of use. Their challenge is how to maintain that without deluging the customer with integrations and modules that in theory add value, but in practicality are vaporware.

What do you dislike?

Nothing - p2p solutions exceeded our expectations at the time.

Recommendations to others considering the product

Leading p2p solution in the marketplace. Now gaining greater insights into their transactions and provide data analytics back to customer to make procurement more effective - intelligent in their role. Buy it - engage them to solve your p2p problems.

What business problems are you solving with the product? What benefits have you realized?

Coupa is an enabler to gain visibility to what the business is buying by providing an easy, quick purchase to pay mechanism. Make it easy to buy and pay so the business can focus on their core competency and at the same time provide visibility to procurement so we can add value.

Coupa review by Administrator in Computer & Network Security
Administrator in Computer & Network Security
Validated Reviewer
Verified Current User
Invitation from the software vendor
Reviewed On

Easy setup - tough onboarding suppliers. Make sure processes are solid first.

What do you like best?

Easy to use basic features. Punchout connection with suppliers is easy to setup and the business loves it.

What do you dislike?

More complicated/advanced configurations can be difficult...especially around approval rules and custom fields. Integrations are not out of the box and require some maintenance and upkeep for administrators. Onboarding suppliers is not straightforward and requires quite a bit of work on the business side. Reporting and dashboards are not very good.

What business problems are you solving with the product? What benefits have you realized?

Prior to Coupa, purchase orders were not used by the business. We had a tool that was not intuitive or user friendly. Also - we had a very manual process where suppliers would email us invoices and the AP team would manually enter and code them to our ERP, and chase down approvers in the business to signoff on the invoices.

With Coupa, we are able to force users to create purchase orders in order for suppliers to be able to invoice us. We have all approvals on the front end/requisition side before we receive an invoice from a supplier. Suppliers are empowered and able to deliver us invoices directly into our system and coding is done based on the configuration of the requisition/PO on the front end.

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