What do you like best?
User UI is by far outstanding. This is the product's real strength. There has been some good strides in the right direction with approval routing, exporting data, form development, supplier connectivity, PO to invoice matching.... Very good.
What do you dislike?
It is endlessly frustrating to integrate with Coupa. Imagine playing baseball and being in the outfield. Coupa will only catch the ball if it lands directly in your mitt. There is no opportunity to export columns as different column names (for the next piece of software); exporting to sFTP is not in the UI (you have to ask for it through the ticketing system), Internal item management (internal catalog) is a game of Russian roulette... you never know what its going to do.... not import, import and create a new item, update a similar item, etc... That is a big deal for us. You cannot schedule "end of month" pricing updates. They say they will have it on v19 (Sept 2017). It would be nicer to see the content groups within the item view. You have to do vlookups on the items and contracts to see who can actually see the item. We have issues where the supplier item portion (lower item detail) gets zapped for no particular reason. That is fun... detecting corrupted items and trying to restore its information. Keep good external records! The "ownership" of items over time is exhausting. Let's say you initially start to manage a catalog. Then push this off to the supplier to keep up.... You have to shut down your items and republish new items... then they decide to not do this anymore.... and you have to take over control.... easy to create a 3rd duplicate item. Not fun to detect item duplicates. And powerless to delete unused and incorrect items in the catalog even if no transaction uses it. Once your internal catalog gets too big, you can no longer download via CSV/Zip file. You need to be very careful and push large catalogs to cXML punchouts (consider internal www.rinktee.com punchouts) to keep the non-inventoried items off the Coupa internal catalog. In contrast WorkDay does a spendid job getting under the hood and being able to write reports exactly as you need them. Coupa should look closely how WorkDay does this.
Recommendations to others considering the product
Deem and WorkDay Procurement are being seriously looked at by our company.
What business problems are you solving with the product? What benefits have you realized?
Carts to REQs to POs -- that is the main use. CLM, Spend Analytics, Inventory, Expense are all added modules that require more $. Its hard to go to bat for Coupa, when it does a poor job on the core procurement platform. This is fixable if someone is really working with the existing customer base and understands what is going on. Seems like all their testing is based on initial loads of data and more effort needs to be placed on item management lifecycle and allowing the administrators to bulk perform several repetitive actions.