Want to see who topped the 2019 Best Software Awards?

Coupa Procurement

4.1
(71 reviews)
Optimized for quick response

Coupa's Procure-to-Pay solution covers all the steps from Procurement to Invoicing including RFQs, Contracts, Requisitions & POs, Budgets, Invoicing and Inventory Management.

Work for Coupa Procurement?

Learning about Coupa?

We can help you find the solution that fits you best.

Coupa Procurement Reviews

Ask Coupa a Question
Write a Review
Filter Reviews
Filter Reviews
  • Ratings
  • Company Size
  • User Role
  • For Category
  • Industry
Ratings
Company Size
User Role
For Category
Industry
Showing 77 Coupa reviews
LinkedIn Connections
Coupa review by Henk G.
Henk G.
Validated Reviewer
Verified Current User
Review Source

"Coupa as best user-friendly easy-to-use BSM tool"

What do you like best?

Coupa is really an easy to use tool which can be easily implemented and it really brings added value as of the first day you use it. That in combination of the constant improvement cycle by the three releases per year brings real added value to your company and helps you with your spend control.

What do you dislike?

Perhaps dislike is a too big word but the still high number of fixes after a release (although not yet really with high impact on the business) as well as the slowness of Coupa Analytics I do see enough space for improvement.

Recommendations to others considering the product

When looking for an easy-to-use and powerful tool with an high-level of user-adoption this may be to right tool for you. It heavily supports you to have good insight in your spend visibility.

What business problems are you solving with the product? What benefits have you realized?

It solved our spend control by significant growth of our PO Coverage, which was mainly achieved because of the user-friendliness and user adoption. Already a big percentage of savings because of being able to report on spend visibility per contract/supplier.

Sign in to G2 Crowd to see what your connections have to say about Coupa Procurement
Coupa review by Corne D.
Corne D.
Validated Reviewer
Verified Current User
Review Source

"Coupa, changing my life"

What do you like best?

Simplicity, yet catering for all and more than I could wish for in a Procurement tool. We are only implementing now, but from what I have seen, this is going to be life changing for us. The friendly user interface, easy of use and powerful reporting and insights into how you spend will be incredibly valuable to us as an organization

What do you dislike?

Slightly concerned about sales and distribution solution, however our implementation partners are working with Coupa around a possible solution for when we go live 1 April 2019. I really do not have any other major concerns. Will only be able to see if there are any shortfalls once we go live and start using the tool.

Recommendations to others considering the product

Do your research to find a product that fits your organisation, however I would recommend Coupa to any organisation looking to streamline their procurement tools into one.

What business problems are you solving with the product? What benefits have you realized?

End to end purchase to pay solution. Replacing archaic system that allows business to find loopholes. Coupa will assist us in closing those loops and creating better governance. We have large issues with our existing business users finding all soorts of innovative ways to not work through Procurement. Our aim is to funnel all spend through Coupa to give us better control and also insights on what we are actually spending money on.

What Purchasing solution do you use?

Thanks for letting us know!
Coupa review by John F. F.
John F. F.
Validated Reviewer
Verified Current User
Review Source

"Data Integration Critical to Success"

What do you like best?

Coupa makes data integration easy for all users regardless of their technical expertise. API, CSV imports, file loaders are all standard offerings. However, potential clients should evaluate the quality, completeness, and access to master data required for Coupa optimal performance. Building a strong foundation by identifying data sources, structures, relationships and how these will be used within the Coupa platform is the first step to success!

What do you dislike?

With all cloud-based applications, there can be some frustration in the inability to "customize" these solutions based on their single-code approach for all clients. Potential clients must carefully assess whether a platform will meet the majority of their needs and weigh the criticality of some unsupported requirements. The good news is Coupa typically meets the requirements for enterprise clients and exceeds the requirements for Small to Mid-Size organizations. If a highly customized solution is required, a cloud based solution may not be the answer.

Recommendations to others considering the product

Definitely worth the time to test drive Coupa Procurement!

What business problems are you solving with the product? What benefits have you realized?

Our client requires master and referential data records (measured in the hundreds-of-thousands) to be available in their Coupa environment on a daily basis. We have taken this volume of complex and disparate data from multiple source systems to build a relational data model populating our client's Coupa environment. We deliver data through standard API's and file loaders exported from our proprietary data management solution which performs data validation and quality checks prior to building out the required tables in Coupa every night like clock-work. Data loads are quick, efficient, and have been very successful!

Coupa review by Clare P.
Clare P.
Validated Reviewer
Review Source

"Useful P2P tool which comes with Pros and Cons "

What do you like best?

The look and feel of Coupa is very current and therefore very intuitive to our users.

Where catalogues are implemented this makes it very simple for users to order goods/services but also ensures that Procurement have control on items being purchased.

What do you dislike?

The reporting function is not as good as we hoped and required a lot of "stitching" multiple reports together to get the information required. Improved reporting is available if you have the analytics tool but of course this costs additional money.

WIthin the reporting we've also found that there isn't always a consistent manner if how the reports are structured of the information available. For example in the req header reports you are unable to drag in the supplier name, the currency of the order or the CoA, however this is available in the req line report.

Recommendations to others considering the product

Really consider the Analytic's module and ensure that you don't configure Coupa too much. Reconsider your processes to fit with Coupa rather than the other way round.

What business problems are you solving with the product? What benefits have you realized?

Despite the reporting not being as good as we hoped and taking more time to produce than anticipated, we have now been able to obtain information at a group level across all of our markets. This has previously not been possible due to various systems being used so this is a step forward for us.

We've also seen an improvement with being able to work as a horizontal business with users able to work across markets.

Coupa review by Danny F.
Danny F.
Validated Reviewer
Review Source

"Sourcing Process Automation and Control"

What do you like best?

Ability to configure workflows to ensure that all relevant sourcing process elements are covered and sourcing event stakeholders are engaged via their own 'to do' lists.

What do you dislike?

Lack of automated 'triggers' between core Coupa modules (i.e. purchasing) and the Coupa sourcing module.

Recommendations to others considering the product

To optimise the use of the Coupa Sourcing module, ensuring that reporting practices within the Coupa system are configured and individuals in the business have responsibilities assigned around reporting. There is a wealth of information within the Coupa system which should be utilised to draw key messages and signals around the direction of the business, adding to the overall usefulness of the product.

What business problems are you solving with the product? What benefits have you realized?

Enhanced control around communication and general engagement with our supplier base to ensure that the risk of conflicting messages being sent by our business is minimised. Also, centralising the benefits capturing around sourcing events to ensure the Procurement dept. receives the recognition that it deserves.

Coupa review by Burke H.
Burke H.
Validated Reviewer
Verified Current User
Review Source

"Sr. Director, Procurement"

What do you like best?

We love the ease of use of Coupa. From the administration to the end user experience. The tool is very intuitive and well thought out. We recently did an internal survey and had a high NPS score for the use of the tool.

What do you dislike?

I wish the analytics package were part of the core P2P product and not an add on. Trying to do analytics without the add-on is very difficult.

Recommendations to others considering the product

Do your homework on the various options out there. Make sure the integration with your ERP system will be easy and not overly complicated and problematic. Keep your internal users and your suppliers in mind when selecting a P2P system. They are key to its success.

What business problems are you solving with the product? What benefits have you realized?

We needed to automate and control our companies end to end procure to pay processes. We were able to get 100% of our spend through Coupa and controlled within 3 months of implementation.

Coupa review by Cedric L.
Cedric L.
Validated Reviewer
Review Source

"Coupa THE user oriented solution"

What do you like best?

Coupa solution is a perfect fit with user needs and so easy to use for them. The product team in us is still in startup mind set and provide a lot of new features. They listen users !! Then you have évolutive solution every day.

What do you dislike?

Sales people are really bad basic sellers hired from other software companies. I don't know why Coupa do not hire better smarter people in sales. They don't know their tool like a carpet seller

Recommendations to others considering the product

if you think user oriented solution, continuous evolution, innovative,... go to Coupa. if you think you need basic P2P to do only PO without any need to spend money for continuous evolution you can consider other solution.

What business problems are you solving with the product? What benefits have you realized?

Reduce our process cost on P2P and increase our coverage. Make happy user and buyer together

Coupa review by VICTOR J.
VICTOR J.
Validated Reviewer
Verified Current User
Review Source

"Corporate Controller"

What do you like best?

I love that you actually approve the spend before paying for it and when it's too late.

What do you dislike?

The CXML technology is difficult to explain to companies stuck on EDI. Supplier enablement has been the most time consuming effort for our group.

Recommendations to others considering the product

I think the only real mistake we made was that we didn't hire someone internally to help implement Coupa from all levels. We needed to add a head in our AP group, so that our AP Manager was mainly focused on Coupa. I would urge any company to make the investment on hiring temporary help.

What business problems are you solving with the product? What benefits have you realized?

We are now ordering our Parts with a PO # and work order #'s from our POS system, so that we can make sure we eliminate all theft. We can track our problem stores now! We also have been able to give our locations a budget that they can adhere to on certain commodities.

Coupa review by Kyren R.
Kyren R.
Validated Reviewer
Review Source

"User-Centric Experience"

What do you like best?

The easy to use nature of Coupa's system sets it apart from its competitors. Coupa's focus on providing a strong and well functioning system puts it truly in the top of it's class. I think the improvements in Gartners Magic Quadrant also show this.

What do you dislike?

I feel the aesthetics of the system could be improved somewhat. I haven't effectively used the system intensively enough to fully be able to answer this question.

What business problems are you solving with the product? What benefits have you realized?

Wholly unifying our P2P system aimed at solving issues throughout our global supply chain. There are a variety of reasons including: contract management, supplier relationship management including effectively being able to on board, qualify, select, evaluate, grade, develop and innovate with our suppliers. Other important attributes are being able to segment and create different treatment strategies for various suppliers.

Coupa review by Administrator in Consumer Services
Administrator in Consumer Services
Validated Reviewer
Verified Current User
Review Source

"Coupa is still evolving; can you and your company use as-is or wait around for enhancements?"

What do you like best?

User UI is by far outstanding. This is the product's real strength. There has been some good strides in the right direction with approval routing, exporting data, form development, supplier connectivity, PO to invoice matching.... Very good.

What do you dislike?

It is endlessly frustrating to integrate with Coupa. Imagine playing baseball and being in the outfield. Coupa will only catch the ball if it lands directly in your mitt. There is no opportunity to export columns as different column names (for the next piece of software); exporting to sFTP is not in the UI (you have to ask for it through the ticketing system), Internal item management (internal catalog) is a game of Russian roulette... you never know what its going to do.... not import, import and create a new item, update a similar item, etc... That is a big deal for us. You cannot schedule "end of month" pricing updates. They say they will have it on v19 (Sept 2017). It would be nicer to see the content groups within the item view. You have to do vlookups on the items and contracts to see who can actually see the item. We have issues where the supplier item portion (lower item detail) gets zapped for no particular reason. That is fun... detecting corrupted items and trying to restore its information. Keep good external records! The "ownership" of items over time is exhausting. Let's say you initially start to manage a catalog. Then push this off to the supplier to keep up.... You have to shut down your items and republish new items... then they decide to not do this anymore.... and you have to take over control.... easy to create a 3rd duplicate item. Not fun to detect item duplicates. And powerless to delete unused and incorrect items in the catalog even if no transaction uses it. Once your internal catalog gets too big, you can no longer download via CSV/Zip file. You need to be very careful and push large catalogs to cXML punchouts (consider internal www.rinktee.com punchouts) to keep the non-inventoried items off the Coupa internal catalog. In contrast WorkDay does a spendid job getting under the hood and being able to write reports exactly as you need them. Coupa should look closely how WorkDay does this.

Recommendations to others considering the product

Deem and WorkDay Procurement are being seriously looked at by our company.

What business problems are you solving with the product? What benefits have you realized?

Carts to REQs to POs -- that is the main use. CLM, Spend Analytics, Inventory, Expense are all added modules that require more $. Its hard to go to bat for Coupa, when it does a poor job on the core procurement platform. This is fixable if someone is really working with the existing customer base and understands what is going on. Seems like all their testing is based on initial loads of data and more effort needs to be placed on item management lifecycle and allowing the administrators to bulk perform several repetitive actions.

Coupa review by Administrator
Administrator
Validated Reviewer
Review Source

"P2P - Acceleration and simplification of ordering, receiving and billing processes"

What do you like best?

The simplicity of the purchasing management interface is a strength compared to competing solutions. Simplicity is not synonymous with poverty here, quite the opposite! The management of a product catalog in "Amazon like" mode is a real plus in the process of purchasing our overheads, which perfectly complements our need for dematerialization of the billing chain.

What do you dislike?

Small complication to the start of the project as to the availability of the module "Invoice Smatch not yet available on France." Coupa pre-sales have nevertheless reassured us on this point.A to follow during the phase of emboarding our suppliers.

What business problems are you solving with the product? What benefits have you realized?

The Coupa project is part of a global overhaul of our entire supply chain. We handled 50000 overhead orders manually: no catalog, no order form, no budget tracking. With the Coupa solution we hope to track budget commitments efficiently while allowing our employees to make the purchases as accurately as possible. The strength of the Coupa solution and the added value of the project will lie in the integration of our 250,000 direct orders placed from our ERP Dynamic AX with automation of the billing process.

Coupa review by Executive Sponsor in Hospital & Health Care
Executive Sponsor in Hospital & Health Care
Validated Reviewer
Verified Current User
Review Source

"Earlier adopter of Coupa in 2008 while CPO at salesforce.com"

What do you like best?

Coupa is the market leader in p2p solutions. They have extended their footprint with recent acquisitions into the analytics and sourcing space so it will be interesting how they grow and stay relevant. Their original premise was quick implementation and ease of use. Their challenge is how to maintain that without deluging the customer with integrations and modules that in theory add value, but in practicality are vaporware.

What do you dislike?

Nothing - p2p solutions exceeded our expectations at the time.

Recommendations to others considering the product

Leading p2p solution in the marketplace. Now gaining greater insights into their transactions and provide data analytics back to customer to make procurement more effective - intelligent in their role. Buy it - engage them to solve your p2p problems.

What business problems are you solving with the product? What benefits have you realized?

Coupa is an enabler to gain visibility to what the business is buying by providing an easy, quick purchase to pay mechanism. Make it easy to buy and pay so the business can focus on their core competency and at the same time provide visibility to procurement so we can add value.

Coupa review by Administrator in Computer & Network Security
Administrator in Computer & Network Security
Validated Reviewer
Verified Current User
Review Source

"Easy setup - tough onboarding suppliers. Make sure processes are solid first. "

What do you like best?

Easy to use basic features. Punchout connection with suppliers is easy to setup and the business loves it.

What do you dislike?

More complicated/advanced configurations can be difficult...especially around approval rules and custom fields. Integrations are not out of the box and require some maintenance and upkeep for administrators. Onboarding suppliers is not straightforward and requires quite a bit of work on the business side. Reporting and dashboards are not very good.

What business problems are you solving with the product? What benefits have you realized?

Prior to Coupa, purchase orders were not used by the business. We had a tool that was not intuitive or user friendly. Also - we had a very manual process where suppliers would email us invoices and the AP team would manually enter and code them to our ERP, and chase down approvers in the business to signoff on the invoices.

With Coupa, we are able to force users to create purchase orders in order for suppliers to be able to invoice us. We have all approvals on the front end/requisition side before we receive an invoice from a supplier. Suppliers are empowered and able to deliver us invoices directly into our system and coding is done based on the configuration of the requisition/PO on the front end.

Coupa review by Scott W.
Scott W.
Validated Reviewer
Verified Current User
Review Source

"Great idea with a few flaws"

What do you like best?

Coupa is excellent in the sense that purchase orders are cut immediately upon approval. Managing approvers for purchases is extremely easy. Looking at revision and purchase history is extremely simple as well. It is easy to mark items as received.

What do you dislike?

The integration with Oracle is still a little lacking. The time it takes to sync with Oracle can sometimes be a nightmare if you need to cut a purchase order immediately and then receive it immediately. The interface itself is a little clunky at times, but I don't know if that's a server side issue or application issue.

Recommendations to others considering the product

Try it - you'll be surprised at how easy it is to process and procure items.

What business problems are you solving with the product? What benefits have you realized?

We no longer have to manually cut purchase orders and let the system do that for us. We no longer have to keep track of our own purchase orders and invoices as Coupa will take care of that as well.

Coupa review by User
User
Validated Reviewer
Verified Current User
Review Source

"Power of Community"

What do you like best?

It has been an Excellence experience!!!

The opportunity to share experiences and also to understand Coupa roadmap, innovation and benefits.

It is great to exchange with other Coupa Customers, share best practices and work together as a great community.

Also I would like to mention the highest value for the CAB sessions managed on Tuesday the 6th. Excellent opportunity for me!

What do you dislike?

Nothing important! In the Training sessions probably I would suggest 2 different groups per subject (basic and experienced)

Recommendations to others considering the product

Try it and you will see the benefits in less tan 2 months!

What business problems are you solving with the product? What benefits have you realized?

Simplification and Harmonization. Same tool/processes across the global for a global organization.

Coupa review by Administrator in Music
Administrator in Music
Validated Reviewer
Verified Current User
Review Source

"Coupa is great for it's user interface, but a lot of unexpected bugs that come up"

What do you like best?

We love the user interface the most. It is a lot easier for an end user to begin using the Procurement system compared to SAP or Oracle. It is easy to create a requisition and input the pertinent information. The reporting function is a lot simpler than what I have experienced.

What do you dislike?

I dislike all the bugs that happen with new updates. Changes come unexpected and we are left fixing the issues on the back end to make sure the PO is correct and the invoice gets paid. When a bug comes up, it does take awhile for Coupa to get back to us and even longer to resolve the issue.

It is also very frustrating for suppliers to use the CSN if they have multiple entities. This is especially the case when unique email addresses are required.

Recommendations to others considering the product

Have a team ready to support the platform. There are many unexpected changes and bugs that may affect your orders and invoicing.

What business problems are you solving with the product? What benefits have you realized?

The biggest problem was allowing every user create a requisition that automatically turns into a PO. These POs are incomplete and cause a lot of reporting and invoicing issues.

We solved this by creating forms for users to fill out, and our buyers are completing the requisitions on their behalf. When the POs are complete, we seeing lots of benefits with using the system. POs are getting created quickly, and the system is integrating with a lot of core functions such as our payment system. Eventually, we will look to see what else we can integrate into the system like their sourcing or contract tools.

Coupa review by JR M.
JR M.
Validated Reviewer
Verified Current User
Review Source

"Coupa Spend Management is an excellent extension of our NetSuite ERP"

What do you like best?

Coupa allows us to manage spending from contract through payment. It is very easy for our end users to create contracts, add new suppliers, create requisitions, approve requisitions, issue PO's, and submit invoices for payment. There is a very tight API integration with NetSuite that makes these transactions seamless and drill through from NetSuite to Coupa very easy to see the source documents. Coupa makes management approvals available directly from email or in the mobile app or via Coupa.com. Coupa tracks spending against contracts and provides alerts to contract owners when they are up for renewal. Also, we have enabled punch out store capability for some of our key suppliers.

What do you dislike?

The ability to import allocations for an invoice is limited to a .csv file import. This functionality could be easier for end users by allowing a simple excel sheet for upload.

Recommendations to others considering the product

The system is very flexible and we needed to define many new processes from scratch. This made the process take longer than I had hoped for, but this was our problem and not Coupa's.

What business problems are you solving with the product? What benefits have you realized?

This process has provided visibility into spend by going from a situation where we had no PO's to having PO's for all non T&E spend. We now have a repository for contracts tied to supplier records.

Coupa review by Administrator in Retail
Administrator in Retail
Validated Reviewer
Verified Current User
Review Source

"Coupa S2P System"

What do you like best?

Makes life much simpler for both the users and suppliers - intuitive, good end to end flow

What do you dislike?

Needs to be a bit more sophisticated - eg, ability to report on Requisition type (catalogue etc)

Recommendations to others considering the product

Simple to use - cloud based, so minimal maintenance, potential for further savings opportunities as new tech comes on board, beyond traditional methods

What business problems are you solving with the product? What benefits have you realized?

Clearly able to see on/off contract - now able to tie in much more of our spend to contracts - meaning we are sure of getting the value agreed

Coupa review by Ricardo R.
Ricardo R.
Validated Reviewer
Review Source

"Coupa, solving my problems"

What do you like best?

Coupa is a company that has experienced rapid growth and has become one of the leaders in the space of solutions "Procure-to -pay", competing against those who have the largest market shares as Ariba and SAP.

Coupa seeks to have high adoption rates, so more options to enable providers will favor their target.

What do you dislike?

Search panels must be improved, it is difficult sometimes to find the category you need. It also needs more flexibility and expansion and to have greater scope to attract more customers. It is not entirely intuitive and can be a bit slow at times.

What business problems are you solving with the product? What benefits have you realized?

The success factor comes from its technology software as a service, which is easy to use and quickly enhances the purchasing function; however, the new slogan Coupa Savings as to Services, tells us not just about having the expense under management, or offer their solution Procure to pay, under the scheme SaaS, the slogan it goes beyond just having greater usability, adoption and ability to capture all spending; It leads to the commitment to make their customers succeed in their savings goals.

Coupa review by User in Computer Software
User in Computer Software
Validated Reviewer
Verified Current User
Review Source

"Easy to use and manage POs"

What do you like best?

I like that I can see all of the POs that I submit in one easy place. And I can tell by looking for one particular icon whether it has been "received" in Coupa yet.

What do you dislike?

I dislike that I'm not able to see POs by other people under the cost center that I manage.

Recommendations to others considering the product

Works well if many people are opening POs for the same cost center. It helps your Finance team keep track. But it's tough for individuals to keep track of a particular cost center since they don't have visibility.

What business problems are you solving with the product? What benefits have you realized?

Management of purchase orders and paying invoices to vendors.

Coupa review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"We are just beginning the experience with Coupa but seems great"

What do you like best?

the Ergonomy and the user friendly. As easy as B to C E places. Make the user very confortable to use the tool.

What do you dislike?

some functionalities are missing as the comparaison between 2 articles in punch out catalogs.

Recommendations to others considering the product

If you can is good to make a prouve of concept to assure that the tool meets the requierments of your futur users.

What business problems are you solving with the product? What benefits have you realized?

lean process for validation and productivity time saving for purchasers that can spend their time where they have a real added value

Coupa review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Coupa Procurement - User friendly"

What do you like best?

The UI and requestor of the PR/PO is able to check the status. Easy access and retrieval of data. Easy integration with different ERP and non- ERP systems. In our company we used it with both Oracle and SAP systems.

Easy to maintain the access and user accounts. In accordance with the procurement Compliance controls.

What do you dislike?

In some cases, we are not able to get any solution on bugs or new requirements like a report.

In Requisition creation, by default it is picking the shipping address from previous PR, which we prefer it from User profile all the time.

Recommendations to others considering the product

Try it

What business problems are you solving with the product? What benefits have you realized?

More end user friendly. We can communicate the changes easily through Coupa home page.

Coupa review by User
User
Validated Reviewer
Review Source

"Where Usability makes the difference"

What do you like best?

The ease of use, clarity of screens

Coupa's focus on one process (Source to Pay)

What do you dislike?

The time spent testing early releases that almost never fulfill requirements and take a lot of Coupa's customers' valuable time. This is similar to considering Coupa customers as Beta version testers. Certainly a wise approach but a painful one.

Recommendations to others considering the product

Do not take early releases of modules made available but rather wait for 2 or 3 versions after original release and discuss with peer companies

What business problems are you solving with the product? What benefits have you realized?

Purchasing activities are no more handled by a few specialists , but by virtually everyone.

Catalogue usage is maximized, thus allowing some productivity gains

Invoices processing is (ultimately) facilitated through eInvoicing

Coupa review by Administrator in Computer Software
Administrator in Computer Software
Validated Reviewer
Verified Current User
Review Source

"Good product - bright future"

What do you like best?

Coupa's interface is user friendly and intuitive. Like many young SaaS companies, they have good functionality as well as a pipeline of features that is attractive. Overall, most of the modules range from great to acceptable. However the value is a one-stop shop (procure to pay) instead of using different softwares / vendors for different modules.

What do you dislike?

There are some limitations regarding partial awards as well as some quirks regarding time zones for sourcing projects. Additionally the coupa advantage offering is limited (but seems to be growing).

What business problems are you solving with the product? What benefits have you realized?

As a growing SaaS company, we are trying to increase our spend under management as well as increase compliance and enforcement of policies.

Coupa review by Administrator in Utilities
Administrator in Utilities
Validated Reviewer
Verified Current User
Review Source

"Well priced for what it does"

What do you like best?

The extra visibility Coupa gives users over what the status of their order is in has been much preferable to our previous system

What do you dislike?

The way some parts of the system link together is messy - the updates are moving in the right direction, but it still feels like we have a lot of workarounds

Recommendations to others considering the product

I would say give yourself enough time to implement it fully, and make sure that integrations etc are built in as part of implementation

What business problems are you solving with the product? What benefits have you realized?

We had an issue with invoices being received without POs being raised - by giving our users access, they have the ability to follow the procurement process from end to end

Coupa review by Administrator in Insurance
Administrator in Insurance
Validated Reviewer
Verified Current User
Review Source

"Easy to use and excellent ergonomy! "

What do you like best?

Application user friendliness is definitely the main plus of Coupa application.

What do you dislike?

Supplier module is not yet optimized. Within our organization we use to have P2P tool as the master reference for Supplier, and Coupa, as of today, is more configured to be receiving Supplier Master Data from other systems.

What business problems are you solving with the product? What benefits have you realized?

P2P processes can be much faster than with previous systems.

Furthermore, embedded reporting tools bring a lot of values to end users

Coupa review by Carla M.
Carla M.
Validated Reviewer
Review Source

"Lovely"

What do you like best?

Invoice posting is very simple and it will happens AP team to improve our KPI and post more documents per day. To have PO will help us to control the cost and know what we are spend our money.

What do you dislike?

dispute invoices are not so good process.

Recommendations to others considering the product

It is a nice system with good process.

What business problems are you solving with the product? What benefits have you realized?

yes, we are going to save money with our invoices and post more documents per day.

Coupa review by Administrator in Computer Software
Administrator in Computer Software
Validated Reviewer
Verified Current User
Review Source

"Procure-to-Pay"

What do you like best?

I like how Coupa is a web-based tool. Somewhat easy to use; however, training and a best practice would be helpful. Definitely helpful software to manage and control costs.

What do you dislike?

There is always a disconnect with how end-users should enter a requisition and receiving in the service/item. This causes issue on the pay side when trying to get the procure-to-pay run smoothly.

Recommendations to others considering the product

Feel it would be ideal for large companies where customization to fit the business needs. Small companies need to fit into what Coupa has to offer.

What business problems are you solving with the product? What benefits have you realized?

Business problems solved are having proper controls and approval when purchasing. Able to realize savings by eliminating unnecessary purchases.

Coupa review by Administrator in Higher Education
Administrator in Higher Education
Validated Reviewer
Verified Current User
Review Source

"Coupa at Tecnologico de Monterrey"

What do you like best?

How a plataform can help us improve our experience to the users, for us its been the main objetive, and Coupa has great things to offers, catalogues, punchous directly from suppliers, order lists, the possibility to see all the approval chain, even with pictures, having the ability to create any purchase without VPN connection, and being able to approve o reject any requisition by phone or tablet.

What do you dislike?

Because our internal operation is more complex, one thing we don´t have in Coupa is to segregate the PO by line, that means making approval validations that will send every line to different buyers.

What business problems are you solving with the product? What benefits have you realized?

Costumer experience

Coupa review by User in Computer Software
User in Computer Software
Validated Reviewer
Verified Current User
Review Source

"Kind of confusing interface but gets the job done "

What do you like best?

Has good work-flow management through the approvals process. You get notified and reminded until things are resolved. Not hard to add a new item and get it started getting approved.

What do you dislike?

I've always thought it had a confusing UI frankly. it's not terrible I've just often gotten lost for a second several times. Also it doesn't seem built to handle saas subscriptions - you just have to put in the overall price and explain in notes. That could be because of something that I've missed though.

What business problems are you solving with the product? What benefits have you realized?

Tracking the approval's process for new business purchases and taking something that used to be on paper and making it organized and digital.

Coupa review by Administrator in Higher Education
Administrator in Higher Education
Validated Reviewer
Verified Current User
Review Source

"Coupa makes a small department seem huge!"

What do you like best?

The Procurement product is very intuitive, our users do not need a lot of hand holding in using the product and our small team can manage a very large vision for our institution.

What do you dislike?

There is not much that I would say I dislike, all of the enhancements which we have requested over the years have been looked at and addressed.

What business problems are you solving with the product? What benefits have you realized?

We have been able to capture a large majority of spend across campus. We now have full visibility in where to work on contracts and negotiate shortfalls with some contracted suppliers.

Coupa review by Administrator in Music
Administrator in Music
Validated Reviewer
Verified Current User
Review Source

"User-Friendly eProcurement Software"

What do you like best?

Coupa eProcurement has made it simple for our employees to get the things they're looking for (Computer Hardware, Company Branded Swag, etc.) while keeping it simple for our power users to buy the things they need as well.

What do you dislike?

Bugs are fairly common and turnaround times on fixes are not the best. Cost is the same whether the user is a basic, once-a-year user or a power user.

What business problems are you solving with the product? What benefits have you realized?

- Getting all our spend into one controlled system

- Shortening month end and quarter close

- Analyze Spend

- Preapprove Spend

Coupa review by Gabriel S.
Gabriel S.
Validated Reviewer
Verified Current User
Review Source

"Great software, will grow with you"

What do you like best?

The ease of use and flexibility to adapt it to your needs

What do you dislike?

Nothing yet. It has been great from set up to everyday use

What business problems are you solving with the product? What benefits have you realized?

We are beginning to track spend for the entire company. We have saved a ton of money by tracking all purchases and approvals

Coupa review by TANIA A.
TANIA A.
Validated Reviewer
Review Source

"Great software for procurement, purchase and sourcing"

What do you like best?

Coupa is user-friendly and very intuitive. It's very easy to search an item and buy it.

What do you dislike?

The spot bids events don't allow to compare all the spot bids for the same "event/project".

What business problems are you solving with the product? What benefits have you realized?

Track of all the purchases; savings; reports

Coupa review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Easy to use and implement "

What do you like best?

User friendly system. Implementation easy Navigation for any user quite intuitive

What do you dislike?

Approval chain rules for invoices might be challenging and not flexible

What business problems are you solving with the product? What benefits have you realized?

Compliance, chart of authorities , policy , electronic approval ,

increase PO penetration and PO backed invoices

Coupa review by User
User
Validated Reviewer
Verified Current User
Review Source

"Coupa, for when you're tired of Oracle.."

What do you like best?

I like that the search function works very quickly and I don't need to load some java applet to cut, review, or approve/deny POs. It's way faster than working through traditional Oracle for purchasing.

What do you dislike?

At least in our implementation, it can be "slow" when trying to search for an accounting code, but still faster than Oracle..

What business problems are you solving with the product? What benefits have you realized?

Oracle was a nightmare to use because it was so slow and clunky. The increased performance of Coupa has made purchasing a lot less painful.

Coupa review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Review Source

"Coupa Admin - User Experience"

What do you like best?

It seems like the best product out there for procurement. I've used homegrown products in the past that were a little easier to use, but didn't have the capabilities that Coupa has. I'd give it 10/10 if it weren't for a few issues we've had.

What do you dislike?

We experienced some service issues where the system was completely down. We've really started to rely on Coupa, and when it was down, it really messed with our process flow.

Recommendations to others considering the product

It really is the best option out there for out of the box procurement. I feel like it is continuously getting better.

What business problems are you solving with the product? What benefits have you realized?

Procurement, predictability, SOX compliance.

Coupa review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"helps us to manage a wast amount of p2p activities efficiently"

What do you like best?

integration of ounchout catalogs,

visualization of approval process

What do you dislike?

handling options for notifications,

management and handling of internal catalogues

What business problems are you solving with the product? What benefits have you realized?

centralized purchasing location with SSO instead of a bunch of wild webshops of non-integrated suppliers,

increased level of automatization @AP

Coupa review by User in Retail
User in Retail
Validated Reviewer
Review Source

"Coupa is good, easy, great, simple "

What do you like best?

With Coupa You can easy approve whatever is needed and quickly, it’s all in one place. Quick and easy to use, update and change things. everything that is need for approval is in one place . .

What do you dislike?

Coupa is great, nothing, it’s easy, simple and good, no issues. nothing to complain about or to change or update.

Recommendations to others considering the product

Very good, cant say anything bad about it. nice. ,

What business problems are you solving with the product? What benefits have you realized?

Need a simple and easy place for everything. And Coupa provided it. yes very good

Coupa review by User in Education Management
User in Education Management
Validated Reviewer
Review Source

"Coupa from an Accounts Payable perspective"

What do you like best?

The business love it, the look and feel so easy to raise a req and track it through to approval. My team Accounts Payable can also navigate easily around the screens, selecting by query type which makes it easy to understand what the hold type is.

What do you dislike?

We have had some interface failures which have meant additional workload for our Accounts Payable team.

What business problems are you solving with the product? What benefits have you realized?

To enable our business to have an easy to use system

Coupa review by Kalin H.
Kalin H.
Validated Reviewer
Review Source

"Participated in implementation for a client"

What do you like best?

Ease of access, possibility of fast benefit realization summary and overall user-friendliness while having the proper depth. The Coupa support community is also strong.

What do you dislike?

I would like additional languages to be put into support faster - e.g. Slovenian, Romanian, in earlier update releases!

What business problems are you solving with the product? What benefits have you realized?

Rolling out across multiple sites in a large company creates a benchmark process.

Coupa review by User in Biotechnology
User in Biotechnology
Validated Reviewer
Review Source

"Mixed experience"

What do you like best?

I like being able to see the budget remaining for each project and the process by which orders get reviewed by individual reviewers. I also like being able to easily search my order and approval history.

What do you dislike?

At a small company that orders a lot of specific niche chemicals, I'd like the ability to see what everyone orders company-wide so if I wanted to borrow a chemical, I know who to ask. Or at least allow people at a certain level to view ordering history. I also don't like the redundancy of having to individually select need by dates and account codes for individual items. There should be an option to be able to apply that for an entire requisition.

What business problems are you solving with the product? What benefits have you realized?

Traceability and being able to add comments and order quotes in a single framework.

Coupa review by Consultant in Information Technology and Services
Consultant in Information Technology and Services
Validated Reviewer
Review Source

"Self Guided Procurement"

What do you like best?

Coupa Procurement is very user friendly. it provides the single page functionality to shop.

Coupa API are another good faction to integration your system.

What do you dislike?

Accounting details section can be more user friendly.

there still certain issue with the budget checks while creating the PO in backend

Recommendations to others considering the product

best fit for the companies looking for standard solution and hassle free integration with the existing systems

What business problems are you solving with the product? What benefits have you realized?

Budget check for Coupa PO. we will realize the benefit of smooth PO creation with out PO getting Stuck due to budget exhaustion in SAP system.

Coupa review by Praneesha G.
Praneesha G.
Validated Reviewer
Review Source

"Coupa procurement review"

What do you like best?

Coupa procurement is an easy way to look through the previous procurements and any documents that are related to

What do you dislike?

Too many details which you would get a hang of only after multiple usages

What business problems are you solving with the product? What benefits have you realized?

IT Business analyst of Coupa application. Our team works on integrating and smooth running with our financial application.

Coupa review by Ash H.
Ash H.
Validated Reviewer
Review Source

"Very robust solution"

What do you like best?

Modularization of the solutions; cover our key gaps in the procure to pay contiuum

What do you dislike?

Not enough experience to make a judgement

What business problems are you solving with the product? What benefits have you realized?

Improved controls and visibility; cost down

Coupa review by Stephanie C.
Stephanie C.
Validated Reviewer
Review Source

"best-class tool for P2P "

What do you like best?

simple, easy to use and transparency (approval flow)

What do you dislike?

interfaces with ERP : we experienced difficulty especially on the GR Process

What business problems are you solving with the product? What benefits have you realized?

tracking more costs via PUrchase Order

Coupa review by User in Automotive
User in Automotive
Validated Reviewer
Verified Current User
Review Source

"Great PtP System"

What do you like best?

The ease of writing purchase orders and creating contracts for stores

What do you dislike?

Some system required fields don't meet our companies needs and cannot be hidden.

What business problems are you solving with the product? What benefits have you realized?

Coupa has been writing APIs for use to do system clean up.

Coupa review by Rajesh G.
Rajesh G.
Validated Reviewer
Review Source

"Technology for procurement "

What do you like best?

Simple intutive UI

Brings in best practices

What do you dislike?

Better API

Better support on countries with complex tax structures

What business problems are you solving with the product? What benefits have you realized?

Simplify the process. Better user experience. Faster cycle time.

Coupa review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Procurement good, invoices are disaster"

What do you like best?

User friendliness, search items function.

What do you dislike?

Getting the right settings in invoices. Invoice approval. Core functionalities can collapse from one day to another.

What business problems are you solving with the product? What benefits have you realized?

Users are independent

Coupa review by Kristina T.
Kristina T.
Validated Reviewer
Review Source

"Reliable product that's bunched above its weight"

What do you like best?

Flexibility around integration with a variety of ERPs.

What do you dislike?

Still opportunity for more growth in the digital media space, beyond traditional IT software.

Recommendations to others considering the product

Compile a list of your expected internal technologies now and moving forward, then come to the discussion armed with that. It will help you identify whether this is the right fit.

What business problems are you solving with the product? What benefits have you realized?

Spend management.

Kate from G2 Crowd

Learning about Coupa Procurement?

I can help.
* We monitor all Coupa Procurement reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.