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Coupa Procurement

Coupa Procurement

4.2
(43)

Coupa's Procure-to-Pay solution covers all the steps from Procurement to Invoicing including RFQs, Contracts, Requisitions & POs, Budgets, Invoicing and Inventory Management.

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Coupa Procurement Reviews

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Coupa review by John F. F.
John F. F.
Validated Reviewer
Verified Current User
Review Source

"Data Integration Critical to Success"

What do you like best?

Coupa makes data integration easy for all users regardless of their technical expertise. API, CSV imports, file loaders are all standard offerings. However, potential clients should evaluate the quality, completeness, and access to master data required for Coupa optimal performance. Building a strong foundation by identifying data sources, structures, relationships and how these will be used within the Coupa platform is the first step to success!

What do you dislike?

With all cloud-based applications, there can be some frustration in the inability to "customize" these solutions based on their single-code approach for all clients. Potential clients must carefully assess whether a platform will meet the majority of their needs and weigh the criticality of some unsupported requirements. The good news is Coupa typically meets the requirements for enterprise clients and exceeds the requirements for Small to Mid-Size organizations. If a highly customized solution is required, a cloud based solution may not be the answer.

Recommendations to others considering the product

Definitely worth the time to test drive Coupa Procurement!

What business problems are you solving with the product? What benefits have you realized?

Our client requires master and referential data records (measured in the hundreds-of-thousands) to be available in their Coupa environment on a daily basis. We have taken this volume of complex and disparate data from multiple source systems to build a relational data model populating our client's Coupa environment. We deliver data through standard API's and file loaders exported from our proprietary data management solution which performs data validation and quality checks prior to building out the required tables in Coupa every night like clock-work. Data loads are quick, efficient, and have been very successful!

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Coupa review by Burke H.
Burke H.
Validated Reviewer
Verified Current User
Review Source

"Sr. Director, Procurement"

What do you like best?

We love the ease of use of Coupa. From the administration to the end user experience. The tool is very intuitive and well thought out. We recently did an internal survey and had a high NPS score for the use of the tool.

What do you dislike?

I wish the analytics package were part of the core P2P product and not an add on. Trying to do analytics without the add-on is very difficult.

Recommendations to others considering the product

Do your homework on the various options out there. Make sure the integration with your ERP system will be easy and not overly complicated and problematic. Keep your internal users and your suppliers in mind when selecting a P2P system. They are key to its success.

What business problems are you solving with the product? What benefits have you realized?

We needed to automate and control our companies end to end procure to pay processes. We were able to get 100% of our spend through Coupa and controlled within 3 months of implementation.

What Purchasing solution do you use?

Thanks for letting us know!
Coupa review by VICTOR J.
VICTOR J.
Validated Reviewer
Verified Current User
Review Source

"Corporate Controller"

What do you like best?

I love that you actually approve the spend before paying for it and when it's too late.

What do you dislike?

The CXML technology is difficult to explain to companies stuck on EDI. Supplier enablement has been the most time consuming effort for our group.

Recommendations to others considering the product

I think the only real mistake we made was that we didn't hire someone internally to help implement Coupa from all levels. We needed to add a head in our AP group, so that our AP Manager was mainly focused on Coupa. I would urge any company to make the investment on hiring temporary help.

What business problems are you solving with the product? What benefits have you realized?

We are now ordering our Parts with a PO # and work order #'s from our POS system, so that we can make sure we eliminate all theft. We can track our problem stores now! We also have been able to give our locations a budget that they can adhere to on certain commodities.

Coupa review by Administrator in Consumer Services
Administrator in Consumer Services
Validated Reviewer
Verified Current User
Review Source

"Coupa is still evolving; can you and your company use as-is or wait around for enhancements?"

What do you like best?

User UI is by far outstanding. This is the product's real strength. There has been some good strides in the right direction with approval routing, exporting data, form development, supplier connectivity, PO to invoice matching.... Very good.

What do you dislike?

It is endlessly frustrating to integrate with Coupa. Imagine playing baseball and being in the outfield. Coupa will only catch the ball if it lands directly in your mitt. There is no opportunity to export columns as different column names (for the next piece of software); exporting to sFTP is not in the UI (you have to ask for it through the ticketing system), Internal item management (internal catalog) is a game of Russian roulette... you never know what its going to do.... not import, import and create a new item, update a similar item, etc... That is a big deal for us. You cannot schedule "end of month" pricing updates. They say they will have it on v19 (Sept 2017). It would be nicer to see the content groups within the item view. You have to do vlookups on the items and contracts to see who can actually see the item. We have issues where the supplier item portion (lower item detail) gets zapped for no particular reason. That is fun... detecting corrupted items and trying to restore its information. Keep good external records! The "ownership" of items over time is exhausting. Let's say you initially start to manage a catalog. Then push this off to the supplier to keep up.... You have to shut down your items and republish new items... then they decide to not do this anymore.... and you have to take over control.... easy to create a 3rd duplicate item. Not fun to detect item duplicates. And powerless to delete unused and incorrect items in the catalog even if no transaction uses it. Once your internal catalog gets too big, you can no longer download via CSV/Zip file. You need to be very careful and push large catalogs to cXML punchouts (consider internal www.rinktee.com punchouts) to keep the non-inventoried items off the Coupa internal catalog. In contrast WorkDay does a spendid job getting under the hood and being able to write reports exactly as you need them. Coupa should look closely how WorkDay does this.

Recommendations to others considering the product

Deem and WorkDay Procurement are being seriously looked at by our company.

What business problems are you solving with the product? What benefits have you realized?

Carts to REQs to POs -- that is the main use. CLM, Spend Analytics, Inventory, Expense are all added modules that require more $. Its hard to go to bat for Coupa, when it does a poor job on the core procurement platform. This is fixable if someone is really working with the existing customer base and understands what is going on. Seems like all their testing is based on initial loads of data and more effort needs to be placed on item management lifecycle and allowing the administrators to bulk perform several repetitive actions.

Coupa review by Executive Sponsor in Hospital & Health Care
Executive Sponsor in Hospital & Health Care
Validated Reviewer
Verified Current User
Review Source

"Earlier adopter of Coupa in 2008 while CPO at salesforce.com"

What do you like best?

Coupa is the market leader in p2p solutions. They have extended their footprint with recent acquisitions into the analytics and sourcing space so it will be interesting how they grow and stay relevant. Their original premise was quick implementation and ease of use. Their challenge is how to maintain that without deluging the customer with integrations and modules that in theory add value, but in practicality are vaporware.

What do you dislike?

Nothing - p2p solutions exceeded our expectations at the time.

Recommendations to others considering the product

Leading p2p solution in the marketplace. Now gaining greater insights into their transactions and provide data analytics back to customer to make procurement more effective - intelligent in their role. Buy it - engage them to solve your p2p problems.

What business problems are you solving with the product? What benefits have you realized?

Coupa is an enabler to gain visibility to what the business is buying by providing an easy, quick purchase to pay mechanism. Make it easy to buy and pay so the business can focus on their core competency and at the same time provide visibility to procurement so we can add value.

Coupa review by Administrator in Computer & Network Security
Administrator in Computer & Network Security
Validated Reviewer
Verified Current User
Review Source

"Easy setup - tough onboarding suppliers. Make sure processes are solid first. "

What do you like best?

Easy to use basic features. Punchout connection with suppliers is easy to setup and the business loves it.

What do you dislike?

More complicated/advanced configurations can be difficult...especially around approval rules and custom fields. Integrations are not out of the box and require some maintenance and upkeep for administrators. Onboarding suppliers is not straightforward and requires quite a bit of work on the business side. Reporting and dashboards are not very good.

What business problems are you solving with the product? What benefits have you realized?

Prior to Coupa, purchase orders were not used by the business. We had a tool that was not intuitive or user friendly. Also - we had a very manual process where suppliers would email us invoices and the AP team would manually enter and code them to our ERP, and chase down approvers in the business to signoff on the invoices.

With Coupa, we are able to force users to create purchase orders in order for suppliers to be able to invoice us. We have all approvals on the front end/requisition side before we receive an invoice from a supplier. Suppliers are empowered and able to deliver us invoices directly into our system and coding is done based on the configuration of the requisition/PO on the front end.

Coupa review by Scott W.
Scott W.
Validated Reviewer
Verified Current User
Review Source

"Great idea with a few flaws"

What do you like best?

Coupa is excellent in the sense that purchase orders are cut immediately upon approval. Managing approvers for purchases is extremely easy. Looking at revision and purchase history is extremely simple as well. It is easy to mark items as received.

What do you dislike?

The integration with Oracle is still a little lacking. The time it takes to sync with Oracle can sometimes be a nightmare if you need to cut a purchase order immediately and then receive it immediately. The interface itself is a little clunky at times, but I don't know if that's a server side issue or application issue.

Recommendations to others considering the product

Try it - you'll be surprised at how easy it is to process and procure items.

What business problems are you solving with the product? What benefits have you realized?

We no longer have to manually cut purchase orders and let the system do that for us. We no longer have to keep track of our own purchase orders and invoices as Coupa will take care of that as well.

Coupa review by Administrator in Music
Administrator in Music
Validated Reviewer
Verified Current User
Review Source

"Coupa is great for it's user interface, but a lot of unexpected bugs that come up"

What do you like best?

We love the user interface the most. It is a lot easier for an end user to begin using the Procurement system compared to SAP or Oracle. It is easy to create a requisition and input the pertinent information. The reporting function is a lot simpler than what I have experienced.

What do you dislike?

I dislike all the bugs that happen with new updates. Changes come unexpected and we are left fixing the issues on the back end to make sure the PO is correct and the invoice gets paid. When a bug comes up, it does take awhile for Coupa to get back to us and even longer to resolve the issue.

It is also very frustrating for suppliers to use the CSN if they have multiple entities. This is especially the case when unique email addresses are required.

Recommendations to others considering the product

Have a team ready to support the platform. There are many unexpected changes and bugs that may affect your orders and invoicing.

What business problems are you solving with the product? What benefits have you realized?

The biggest problem was allowing every user create a requisition that automatically turns into a PO. These POs are incomplete and cause a lot of reporting and invoicing issues.

We solved this by creating forms for users to fill out, and our buyers are completing the requisitions on their behalf. When the POs are complete, we seeing lots of benefits with using the system. POs are getting created quickly, and the system is integrating with a lot of core functions such as our payment system. Eventually, we will look to see what else we can integrate into the system like their sourcing or contract tools.

Coupa review by JR M.
JR M.
Validated Reviewer
Verified Current User
Review Source

"Coupa Spend Management is an excellent extension of our NetSuite ERP"

What do you like best?

Coupa allows us to manage spending from contract through payment. It is very easy for our end users to create contracts, add new suppliers, create requisitions, approve requisitions, issue PO's, and submit invoices for payment. There is a very tight API integration with NetSuite that makes these transactions seamless and drill through from NetSuite to Coupa very easy to see the source documents. Coupa makes management approvals available directly from email or in the mobile app or via Coupa.com. Coupa tracks spending against contracts and provides alerts to contract owners when they are up for renewal. Also, we have enabled punch out store capability for some of our key suppliers.

What do you dislike?

The ability to import allocations for an invoice is limited to a .csv file import. This functionality could be easier for end users by allowing a simple excel sheet for upload.

Recommendations to others considering the product

The system is very flexible and we needed to define many new processes from scratch. This made the process take longer than I had hoped for, but this was our problem and not Coupa's.

What business problems are you solving with the product? What benefits have you realized?

This process has provided visibility into spend by going from a situation where we had no PO's to having PO's for all non T&E spend. We now have a repository for contracts tied to supplier records.

Coupa review by Ricardo R.
Ricardo R.
Validated Reviewer
Review Source

"Coupa, solving my problems"

What do you like best?

Coupa is a company that has experienced rapid growth and has become one of the leaders in the space of solutions "Procure-to -pay", competing against those who have the largest market shares as Ariba and SAP.

Coupa seeks to have high adoption rates, so more options to enable providers will favor their target.

What do you dislike?

Search panels must be improved, it is difficult sometimes to find the category you need. It also needs more flexibility and expansion and to have greater scope to attract more customers. It is not entirely intuitive and can be a bit slow at times.

What business problems are you solving with the product? What benefits have you realized?

The success factor comes from its technology software as a service, which is easy to use and quickly enhances the purchasing function; however, the new slogan Coupa Savings as to Services, tells us not just about having the expense under management, or offer their solution Procure to pay, under the scheme SaaS, the slogan it goes beyond just having greater usability, adoption and ability to capture all spending; It leads to the commitment to make their customers succeed in their savings goals.

Coupa review by User in Computer Software
User in Computer Software
Validated Reviewer
Verified Current User
Review Source

"Easy to use and manage POs"

What do you like best?

I like that I can see all of the POs that I submit in one easy place. And I can tell by looking for one particular icon whether it has been "received" in Coupa yet.

What do you dislike?

I dislike that I'm not able to see POs by other people under the cost center that I manage.

Recommendations to others considering the product

Works well if many people are opening POs for the same cost center. It helps your Finance team keep track. But it's tough for individuals to keep track of a particular cost center since they don't have visibility.

What business problems are you solving with the product? What benefits have you realized?

Management of purchase orders and paying invoices to vendors.

Coupa review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Coupa Procurement - User friendly"

What do you like best?

The UI and requestor of the PR/PO is able to check the status. Easy access and retrieval of data. Easy integration with different ERP and non- ERP systems. In our company we used it with both Oracle and SAP systems.

Easy to maintain the access and user accounts. In accordance with the procurement Compliance controls.

What do you dislike?

In some cases, we are not able to get any solution on bugs or new requirements like a report.

In Requisition creation, by default it is picking the shipping address from previous PR, which we prefer it from User profile all the time.

Recommendations to others considering the product

Try it

What business problems are you solving with the product? What benefits have you realized?

More end user friendly. We can communicate the changes easily through Coupa home page.

Coupa review by Administrator in Computer Software
Administrator in Computer Software
Validated Reviewer
Verified Current User
Review Source

"Good product - bright future"

What do you like best?

Coupa's interface is user friendly and intuitive. Like many young SaaS companies, they have good functionality as well as a pipeline of features that is attractive. Overall, most of the modules range from great to acceptable. However the value is a one-stop shop (procure to pay) instead of using different softwares / vendors for different modules.

What do you dislike?

There are some limitations regarding partial awards as well as some quirks regarding time zones for sourcing projects. Additionally the coupa advantage offering is limited (but seems to be growing).

What business problems are you solving with the product? What benefits have you realized?

As a growing SaaS company, we are trying to increase our spend under management as well as increase compliance and enforcement of policies.

Coupa review by Administrator in Utilities
Administrator in Utilities
Validated Reviewer
Verified Current User
Review Source

"Well priced for what it does"

What do you like best?

The extra visibility Coupa gives users over what the status of their order is in has been much preferable to our previous system

What do you dislike?

The way some parts of the system link together is messy - the updates are moving in the right direction, but it still feels like we have a lot of workarounds

Recommendations to others considering the product

I would say give yourself enough time to implement it fully, and make sure that integrations etc are built in as part of implementation

What business problems are you solving with the product? What benefits have you realized?

We had an issue with invoices being received without POs being raised - by giving our users access, they have the ability to follow the procurement process from end to end

Coupa review by Administrator in Computer Software
Administrator in Computer Software
Validated Reviewer
Verified Current User
Review Source

"Procure-to-Pay"

What do you like best?

I like how Coupa is a web-based tool. Somewhat easy to use; however, training and a best practice would be helpful. Definitely helpful software to manage and control costs.

What do you dislike?

There is always a disconnect with how end-users should enter a requisition and receiving in the service/item. This causes issue on the pay side when trying to get the procure-to-pay run smoothly.

Recommendations to others considering the product

Feel it would be ideal for large companies where customization to fit the business needs. Small companies need to fit into what Coupa has to offer.

What business problems are you solving with the product? What benefits have you realized?

Business problems solved are having proper controls and approval when purchasing. Able to realize savings by eliminating unnecessary purchases.

Coupa review by Administrator in Higher Education
Administrator in Higher Education
Validated Reviewer
Verified Current User
Review Source

"Coupa at Tecnologico de Monterrey"

What do you like best?

How a plataform can help us improve our experience to the users, for us its been the main objetive, and Coupa has great things to offers, catalogues, punchous directly from suppliers, order lists, the possibility to see all the approval chain, even with pictures, having the ability to create any purchase without VPN connection, and being able to approve o reject any requisition by phone or tablet.

What do you dislike?

Because our internal operation is more complex, one thing we don´t have in Coupa is to segregate the PO by line, that means making approval validations that will send every line to different buyers.

What business problems are you solving with the product? What benefits have you realized?

Costumer experience

Coupa review by User in Computer Software
User in Computer Software
Validated Reviewer
Verified Current User
Review Source

"Kind of confusing interface but gets the job done "

What do you like best?

Has good work-flow management through the approvals process. You get notified and reminded until things are resolved. Not hard to add a new item and get it started getting approved.

What do you dislike?

I've always thought it had a confusing UI frankly. it's not terrible I've just often gotten lost for a second several times. Also it doesn't seem built to handle saas subscriptions - you just have to put in the overall price and explain in notes. That could be because of something that I've missed though.

What business problems are you solving with the product? What benefits have you realized?

Tracking the approval's process for new business purchases and taking something that used to be on paper and making it organized and digital.

Coupa review by Administrator in Higher Education
Administrator in Higher Education
Validated Reviewer
Verified Current User
Review Source

"Coupa makes a small department seem huge!"

What do you like best?

The Procurement product is very intuitive, our users do not need a lot of hand holding in using the product and our small team can manage a very large vision for our institution.

What do you dislike?

There is not much that I would say I dislike, all of the enhancements which we have requested over the years have been looked at and addressed.

What business problems are you solving with the product? What benefits have you realized?

We have been able to capture a large majority of spend across campus. We now have full visibility in where to work on contracts and negotiate shortfalls with some contracted suppliers.

Coupa review by Administrator in Music
Administrator in Music
Validated Reviewer
Verified Current User
Review Source

"User-Friendly eProcurement Software"

What do you like best?

Coupa eProcurement has made it simple for our employees to get the things they're looking for (Computer Hardware, Company Branded Swag, etc.) while keeping it simple for our power users to buy the things they need as well.

What do you dislike?

Bugs are fairly common and turnaround times on fixes are not the best. Cost is the same whether the user is a basic, once-a-year user or a power user.

What business problems are you solving with the product? What benefits have you realized?

- Getting all our spend into one controlled system

- Shortening month end and quarter close

- Analyze Spend

- Preapprove Spend

Coupa review by Gabriel S.
Gabriel S.
Validated Reviewer
Verified Current User
Review Source

"Great software, will grow with you"

What do you like best?

The ease of use and flexibility to adapt it to your needs

What do you dislike?

Nothing yet. It has been great from set up to everyday use

What business problems are you solving with the product? What benefits have you realized?

We are beginning to track spend for the entire company. We have saved a ton of money by tracking all purchases and approvals

Coupa review by User
User
Validated Reviewer
Verified Current User
Review Source

"Coupa, for when you're tired of Oracle.."

What do you like best?

I like that the search function works very quickly and I don't need to load some java applet to cut, review, or approve/deny POs. It's way faster than working through traditional Oracle for purchasing.

What do you dislike?

At least in our implementation, it can be "slow" when trying to search for an accounting code, but still faster than Oracle..

What business problems are you solving with the product? What benefits have you realized?

Oracle was a nightmare to use because it was so slow and clunky. The increased performance of Coupa has made purchasing a lot less painful.

Coupa review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Review Source

"Coupa Admin - User Experience"

What do you like best?

It seems like the best product out there for procurement. I've used homegrown products in the past that were a little easier to use, but didn't have the capabilities that Coupa has. I'd give it 10/10 if it weren't for a few issues we've had.

What do you dislike?

We experienced some service issues where the system was completely down. We've really started to rely on Coupa, and when it was down, it really messed with our process flow.

Recommendations to others considering the product

It really is the best option out there for out of the box procurement. I feel like it is continuously getting better.

What business problems are you solving with the product? What benefits have you realized?

Procurement, predictability, SOX compliance.

Coupa review by User in Retail
User in Retail
Validated Reviewer
Review Source

"Coupa is good, easy, great, simple "

What do you like best?

With Coupa You can easy approve whatever is needed and quickly, it’s all in one place. Quick and easy to use, update and change things. everything that is need for approval is in one place . .

What do you dislike?

Coupa is great, nothing, it’s easy, simple and good, no issues. nothing to complain about or to change or update.

Recommendations to others considering the product

Very good, cant say anything bad about it. nice. ,

What business problems are you solving with the product? What benefits have you realized?

Need a simple and easy place for everything. And Coupa provided it. yes very good

Coupa review by Kalin H.
Kalin H.
Validated Reviewer
Review Source

"Participated in implementation for a client"

What do you like best?

Ease of access, possibility of fast benefit realization summary and overall user-friendliness while having the proper depth. The Coupa support community is also strong.

What do you dislike?

I would like additional languages to be put into support faster - e.g. Slovenian, Romanian, in earlier update releases!

What business problems are you solving with the product? What benefits have you realized?

Rolling out across multiple sites in a large company creates a benchmark process.

Coupa review by User in Biotechnology
User in Biotechnology
Validated Reviewer
Review Source

"Mixed experience"

What do you like best?

I like being able to see the budget remaining for each project and the process by which orders get reviewed by individual reviewers. I also like being able to easily search my order and approval history.

What do you dislike?

At a small company that orders a lot of specific niche chemicals, I'd like the ability to see what everyone orders company-wide so if I wanted to borrow a chemical, I know who to ask. Or at least allow people at a certain level to view ordering history. I also don't like the redundancy of having to individually select need by dates and account codes for individual items. There should be an option to be able to apply that for an entire requisition.

What business problems are you solving with the product? What benefits have you realized?

Traceability and being able to add comments and order quotes in a single framework.

Coupa review by Consultant in Information Technology and Services
Consultant in Information Technology and Services
Validated Reviewer
Review Source

"Self Guided Procurement"

What do you like best?

Coupa Procurement is very user friendly. it provides the single page functionality to shop.

Coupa API are another good faction to integration your system.

What do you dislike?

Accounting details section can be more user friendly.

there still certain issue with the budget checks while creating the PO in backend

Recommendations to others considering the product

best fit for the companies looking for standard solution and hassle free integration with the existing systems

What business problems are you solving with the product? What benefits have you realized?

Budget check for Coupa PO. we will realize the benefit of smooth PO creation with out PO getting Stuck due to budget exhaustion in SAP system.

Coupa review by Praneesha G.
Praneesha G.
Validated Reviewer
Review Source

"Coupa procurement review"

What do you like best?

Coupa procurement is an easy way to look through the previous procurements and any documents that are related to

What do you dislike?

Too many details which you would get a hang of only after multiple usages

What business problems are you solving with the product? What benefits have you realized?

IT Business analyst of Coupa application. Our team works on integrating and smooth running with our financial application.

Coupa review by User in Automotive
User in Automotive
Validated Reviewer
Verified Current User
Review Source

"Great PtP System"

What do you like best?

The ease of writing purchase orders and creating contracts for stores

What do you dislike?

Some system required fields don't meet our companies needs and cannot be hidden.

What business problems are you solving with the product? What benefits have you realized?

Coupa has been writing APIs for use to do system clean up.

Coupa review by Kristina T.
Kristina T.
Validated Reviewer
Review Source

"Reliable product that's bunched above its weight"

What do you like best?

Flexibility around integration with a variety of ERPs.

What do you dislike?

Still opportunity for more growth in the digital media space, beyond traditional IT software.

Recommendations to others considering the product

Compile a list of your expected internal technologies now and moving forward, then come to the discussion armed with that. It will help you identify whether this is the right fit.

What business problems are you solving with the product? What benefits have you realized?

Spend management.

Coupa review by User in Higher Education
User in Higher Education
Validated Reviewer
Review Source

"Procurement is Easier than Ever"

What do you like best?

Coupa has shifted the way that my company works. It is extremely efficient and so much faster than having to worry about paper receipts and etc, the interface is so easy and connects everyone on the approval process

What do you dislike?

Lacks a few capabilities that would definitely make things easier.

What business problems are you solving with the product? What benefits have you realized?

Makes purchasing processes so much more efficient. Cuts out a lot of unnecessary steps.

Coupa review by User in Staffing and Recruiting
User in Staffing and Recruiting
Validated Reviewer
Review Source

"The best total e-Procurement solution I've used"

What do you like best?

This is an end-to-end solution. It was a product that we used internally to generate and track PO's and something that vendors and contractors loved as it gave them visibility to the PO and payment process. I also have experience as a vendor using Coupa. It was great to see your PO status, budge against the PO, and once an invoice has been submitted, I knew where I was in the approval and payment process.

What do you dislike?

I type fast and this system was not at all intuitive. The UI could easily use a revamp. I've accidentally submitted invoiced because I hit Enter instead of Tab. I don't like the name either, I know that's rather shallow but it always takes me a couple minutes to remember their name.

Recommendations to others considering the product

I really don't see downside to this product. If you're looking for a solution, this is a solid offering.

What business problems are you solving with the product? What benefits have you realized?

It's been the perfect tool to for managing PO's, work with vendors, open visibility to everyone in the process, and getting everyone paid in a time manner. I wish my current clients were using Coupa and I have recommended them every chance I get.

Coupa review by User in Hospital & Health Care
User in Hospital & Health Care
Validated Reviewer
Verified Current User
Review Source

"Ease of use drives user adoption."

What do you like best?

The platform is intuitive and simple to use. Little training is required after the initial go-live training events.

What do you dislike?

Coupa Procurement is less feature rich than some of the competition.

What business problems are you solving with the product? What benefits have you realized?

Compliance and spend visibility

Coupa review by Sharon M. S.
Sharon M. S.
Validated Reviewer
Review Source

"Executive Assistant"

What do you like best?

Simplicity in use - mileage and google maps.

What do you dislike?

Wallet - deletes receipts. Still too many required fields that are duplicates.

Recommendations to others considering the product

Needs to be less black and white. More forgiving.

What business problems are you solving with the product? What benefits have you realized?

Expenses.

Coupa review by albert d.
albert d.
Validated Reviewer
Review Source

"Ok system needs better service "

What do you like best?

Easy to use, good reports fast processing

What do you dislike?

Customer and certain functions are not available

What business problems are you solving with the product? What benefits have you realized?

Invoices

Coupa review by User in Biotechnology
User in Biotechnology
Validated Reviewer
Verified Current User
Review Source

"generation POs, approval of staff POs."

What do you like best?

high level search ability, integration of approval process through email

What do you dislike?

Limited ability to have multiple users, other than original person generating PO, able to access a specific PO

Unable to upload several lines of data at once, for more complicated POs

What business problems are you solving with the product? What benefits have you realized?

approval process

tracking

Coupa review by User in Computer Software
User in Computer Software
Validated Reviewer
Verified Current User
Review Source

"Decent system"

What do you like best?

- Relatively easy to use

- Has improved our PR process

- Can track approval status

- Easy to find vendors

What do you dislike?

- sometimes difficult to find the appropriate category to select

What business problems are you solving with the product? What benefits have you realized?

Improved PR/PO process

Coupa review by User in Banking
User in Banking
Validated Reviewer
Review Source

"Robust Erequisition Tool"

What do you like best?

The tool is very scalable, which has allowed for our organization to efficiently roll out a multi business line end to end purchasing solution.

What do you dislike?

Would like to see more reporting capability and integration with other procurement tools.

Recommendations to others considering the product

Definitely give this solution a look. Considered to be one of the best in the industry.

What business problems are you solving with the product? What benefits have you realized?

End to end purchasing solution for entire organization.

Coupa review by Administrator in Outsourcing/Offshoring
Administrator in Outsourcing/Offshoring
Validated Reviewer
Review Source

"Solid feature set and great user interface"

What do you like best?

Coupa is entirely cloud-based, meaning that we don't have to host any hardware. It's one unified platform that is modular, so the product offering can be tweaked with more or less functionality as required by the customer.

What do you dislike?

Coupa's model does not allow for quite as much independent flexibility and development as we might like

What business problems are you solving with the product? What benefits have you realized?

With Coupa we are mechanizing our purchasing and accounts payable processes. Among the benefits are reduced paper transactions and an extremely user-friendly interface

Coupa review by Executive Sponsor in Broadcast Media
Executive Sponsor in Broadcast Media
Validated Reviewer
Verified Current User
Review Source

"Grass Valley Upgrades Procurement to the Cloud 
with Coupa, for Ease of Integration with SAP."

What do you like best?

Coupa has experience interfacing to SAP, so it was relatively painless. Subsequently, it's been pretty easy to train users who are new to Coupa. Users also love the comprehensive emails where they can just approve on their smartphone by replying.

What do you dislike?

Nothing as it is much more flexible than other tools we had before.

What business problems are you solving with the product? What benefits have you realized?

We were being sold by a previous owner (Technicolor), and had been using a different procurement package. We had a rather aggressive time frame to find a new tool and ended up choosing Coupa. We've been pleased with it.

Coupa review by User in Internet
User in Internet
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Easy to use. Have used this a few times."

What do you like best?

I like the fact that it is easy to use and very efficient. I have only used this a few times but it has been wonderful.

What do you dislike?

Can't say there is anything that I dislike because it has been very efficient for me.

What business problems are you solving with the product? What benefits have you realized?

None that I can think of.

Coupa review by Administrator in Hospital & Health Care
Administrator in Hospital & Health Care
Validated Reviewer
Review Source

"Good platform, but depends on cxml "

What do you like best?

Ease of use and training. Scalability across multiple applications.

What do you dislike?

Stability of the application. Company growth. Internal catalog functionality.

What business problems are you solving with the product? What benefits have you realized?

Invoicing and spend control

Coupa review by User in Higher Education
User in Higher Education
Validated Reviewer
Review Source

"Great tool to help save much needed funds"

What do you like best?

Allowed us to save money in our e-commerce shopping

What do you dislike?

Pricing wasn't readily available when searching

What business problems are you solving with the product? What benefits have you realized?

Saving money on e-commerce spending

Coupa review by Benjamin D.
Benjamin D.
Validated Reviewer
Review Source

"We've been using Coupa to manage our internal spend for about 2 years."

What do you like best?

Coupa has a nice user interface and it was quickly adopted by our user-base. The punch-out functionality to a 3rd party site is really nice. We have a complex 5+ tier approval matrix that we support in Coupa. We like that Coupa is regularly improving their product and we just get to sit back and enjoy the new functionality.

What do you dislike?

The iPhone app could be better and there is no Android equivalent.

Recommendations to others considering the product

If you are looking for a cloud spend management solution and the suite vendors are not a option, then Coupa is a good choice.

Coupa review by Industry Analyst / Tech Writer in Information Technology and Services
Industry Analyst / Tech Writer in Information Technology and Services
Validated Reviewer
Review Source

"Makes purchasing a dream!"

What do you like best?

Simplifies the process of purchasing and reviewing spend patterns

What do you dislike?

AP features are a bit simplistic

Recommendations to others considering the product

Consider the value of speeding your requisition review process

Learn more about Coupa Procurement

Coupa Procurement Videos

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* We monitor all Coupa Procurement reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.