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Coveo

3.8
(13)

Coveo's Unified Indexing Platform consolidates information silos securely across enterprise, social and cloud-based systems

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Showing 13 Coveo reviews
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Coveo review by Balaji K.
Balaji K.
Validated Reviewer
Verified Current User
Review Source

"Intelligent Search Solution for Sitecore by Coveo"

What do you like best?

Integration with multiple platforms with unified Index. A typical search would create index per data source. Coveo makes your life easy that can combine multiple data source into a single search index.The Out of the box implementation with the UI designer, Analytics, machine learning. Cloud administration interface is icing on the cake. The Coveo components will help as a starting point rather building from scratch. The templating support in the search results. WYSIWYG UI and the Unified index is a plus.Sitecore Experience Database (xDB) Integration helps leverage the persnolization benefit from Sitecore. The growing community and support over the slack are impressive. Cross platform security awareness and seamless search experience. Rest api helps in custom application integration. Initial setup and upgrades were a breeze.

What do you dislike?

The initial learning curve on understanding the query language. Developer license support rather creating a trial every month should have some option. The trial license is enterprise but if we have pro cloud. we might develop something that's not supported in prod.

Recommendations to others considering the product

Coveo on the cloud is a perfect fit for the current technology stack. Machine learning and relevance tuning play a major role. Analytics helps in identifying the missing content and conversions.

What business problems are you solving with the product? What benefits have you realized?

Intelligent global site search, Auto tuned relevance, Type ahead, Analytics that helps in improving the content.

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Coveo review by Executive Sponsor in Computer Software
Executive Sponsor in Computer Software
Validated Reviewer
Verified Current User
Review Source

"Excellence of Coveo"

What do you like best?

Coveo has the flexibility to provide cross-channel content search functionality. In addition the faceted search ability is customer friendly, as long as "we" tag the content properly.

I find it it somewhat amazing that we are able to search & provide results from any one of our portals, even those that need passwords.

What do you dislike?

Really like the tool, have used it in two different companies. However, it take a bit of time and testing to get the search functions correctly configured. Just know that planning, testing and time is required to get it right. Once right, it is great!

Recommendations to others considering the product

I recommend Coveo.

Just be certain to have a consolidated objective, understand what you will be providing the end-user, and plan for the build.

What business problems are you solving with the product? What benefits have you realized?

We solved the cross website search ability, including our CRM [SFDC]. We were surprised at the accuracy of searching other websites and portals we own. We wanted all of our disparate assets to be combined in a faceted & tabular manner for ease of finding information.

Coveo has done this extremely well.

In addition we wanted each language site to have a localized search first, then apply the English assets. This is no issue.

What Enterprise Search solution do you use?

Thanks for letting us know!
Coveo review by User
User
Validated Reviewer
Review Source

"Coveo Review"

What do you like best?

Coveo is a very user/customer friendly option for those looking to obtain information from multiple sources through a search engine. Its search ability is easy to implement and produces results in a fairly quick fashion.

What do you dislike?

Although I mentioned that Coveo is fairly easy to implement, there is a learning curve associated with it that may frustrate some in the overall user process. Be prepared to spend a good amount of time planning, learning, and testing the software in order to be come a successful user in the long run. Expensive compared to other options.

Recommendations to others considering the product

Worth a try - make sure to plan time to really learn how to use the software to your advantage.

What business problems are you solving with the product? What benefits have you realized?

Definitely good at producing search results and pretty compatible with most things.

Coveo review by Aaron H.
Aaron H.
Validated Reviewer
Verified Current User
Review Source

"Enterprise Search engine for coporate Intranet"

What do you like best?

Fairly good search engine. We have been disappointed with the product overall.

What do you dislike?

Had issue that cause it to fail for no reason. Very expensive solution compared to Microsoft and others. Support is poor and generally not helpful when tickets are created. Facet filter development and management is difficult. We have outstanding issues that have not been resolved by the vendor.

Recommendations to others considering the product

I don't recommend this software for SharePoint search in 2010 and we plan on switching to SharePoint Search in 2013.

What business problems are you solving with the product? What benefits have you realized?

Enterprise search without FAST in 2010 using OCR. Few benefits have been realized and the cost savings has been lost.

Coveo review by Sanjeev M.
Sanjeev M.
Validated Reviewer
Verified Current User
Review Source

"Cloud Search"

What do you like best?

Easy to implement search engine for cloud application.

The best I like is it returns search result real quick irrespective of the data size.

We have around 500,000 plus partners and its related bulk data in the system, was amazed to see the performance for huge data size.

What do you dislike?

Package upgrade is not smooth with reference to communication.

Customer success needs more improvements.

All this should go away as company evolve..

Recommendations to others considering the product

Easy to deploy package for your cloud applications.

Dont worry about performance.

What business problems are you solving with the product? What benefits have you realized?

Search feature for our partner portal(cloud based system) was not available due to the fact that portal is purely customized. Coveo helped us to enable search engine for partners on pretty huge database.

Coveo review by User in Insurance
User in Insurance
Validated Reviewer
Review Source

"Enterprise Search With Ease"

What do you like best?

Coveo is very user friendly in terms of setup and configuration. VMs are supported, and in the event you need troubleshooting help, their customer service is one of the best for indexers.

What do you dislike?

Cost. Realistically the price point for Coveo is geared towards larger corporations making difficult for smaller firms to afford its services. Considering the competitors in the market, I would expect the price point to drop significantly to retain its customer base.

Recommendations to others considering the product

Do your research, especially in terms of price point, to see if Coveo is a match. You are licensed by the number of documents indexed, which can make it very expensive for smaller firms.

What business problems are you solving with the product? What benefits have you realized?

One of the better search options on the market. Compatible with distributed indexing.

Coveo review by Administrator in Insurance
Administrator in Insurance
Validated Reviewer
Verified Current User
Review Source

"Coveo is a great enterprise search tool that can bring together various sources in a pinch"

What do you like best?

Right now, I like the customization you can do on the skins side, to almost make it totally different views depending on the audience

What do you dislike?

the only thing I have to say is that sometimes crawls get stuck and we have to rerun them, and the admin logging is a little sparse

Recommendations to others considering the product

I would say evaluate what you need and how diverse your sources of information are, and if you need something that is very flexible in terms of customization

What business problems are you solving with the product? What benefits have you realized?

The problem we were solving was sources of information are everywhere in our company, in various platforms and we needed a way to surface them all

Coveo review by Gena N.
Gena N.
Validated Reviewer
Review Source

"Enterprise search tool"

What do you like best?

This being an enterprise search tool, we selected this as the tech support wants to search solution from various sources while on client call, which is not possible in salesforce.

So we opted for coveo and implemented it to search records from confluence, jira, sfdc knowledge

What do you dislike?

Taking our data on their servers, hard to configure, to setup you should know the scripting language. not that easy to learn to configure.

Always need the PS team to help in updates etc.

Recommendations to others considering the product

Its a great tool, even salesforce help is based on coveo

What business problems are you solving with the product? What benefits have you realized?

Search page for techs support to fetch results from various sources like JIRA/ SFDC / Confluence etc.

Coveo review by Dustin C.
Dustin C.
Validated Reviewer
Review Source

"Good sales tools"

What do you like best?

The ability of the software to predict the analytics that I need to see

What do you dislike?

I have noticed a slight lag lately in the software

What business problems are you solving with the product? What benefits have you realized?

Sales

Coveo review by User in Consumer Electronics
User in Consumer Electronics
Validated Reviewer
Review Source

"You could probably use Google"

What do you like best?

It doesn't really get in the way of itself. It's a search engine.

What do you dislike?

It tries too hard. You can probably do without it.

What business problems are you solving with the product? What benefits have you realized?

They wanted a comprehensive search for all documents and intranet sites.

Coveo review by User
User
Validated Reviewer
Review Source

"Terrific event marketing tool for nonprofits "

What do you like best?

Ease of use, all are com for table using the service

What do you dislike?

Doesn't always speak to other systems which isn't great

Recommendations to others considering the product

Your ease of use will be amazing!

What business problems are you solving with the product? What benefits have you realized?

Event tracking

Coveo review by Administrator in Sports
Administrator in Sports
Validated Reviewer
Review Source

"Great Software"

What do you like best?

That its a good program that my company uses.

What do you dislike?

That its not as easy as the past programs that I have used.

What business problems are you solving with the product? What benefits have you realized?

Organizational problems on a big company scale.

Coveo review by Administrator in Computer Software
Administrator in Computer Software
Validated Reviewer
Review Source

"Great!"

What do you like best?

Excellent machine learning. Top notch saleforce integration.

What do you dislike?

Nothing! Really great software. No issues I have found.

Recommendations to others considering the product

Great for Salesforce!

What business problems are you solving with the product? What benefits have you realized?

Unified search to pull multiple sources together

Kate from G2 Crowd

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* We monitor all Coveo reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.