Cradle.io

5.0
(4 reviews)

Cradle is a cloud based phone system that is simple and easy for every user, whether they're on their MacBook, their Surface, or their smartphone. It allows you to take and make business calls from anywhere and delight your customers.

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Showing 4 Cradle.io reviews
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Cradle.io review by Luke M.
Luke M.
Validated Reviewer
Review Source

"Perfect for small and medium sized businesses - makes communication easy!"

What do you like best?

The setup is simple, the quality is great, the customer support is very responsive - they are quick to fix any issues or implement changes that we suggest - and it makes our customer's experience talking with us far better than what we had with the old way of desk phones.

What do you dislike?

There isn't much to dislike really. It just works. They had some issues with the app restarting mid call for a while and this caused some calls to be cut, but that was fixed quickly. It would also be good to have a notification on each call as to who answered the call when it is directed at multiple people, sometimes you might have many people 'missing a call' but not knowing that someone actually took it. It sounds like this is already being worked on.

Recommendations to others considering the product

It is very easy to try and the team will help you get setup to test it. Would also recommend a good headset if using it within a crowded office. They seem to have integrated it well with a couple of headsets which we are using.

What business problems are you solving with the product? What benefits have you realized?

We were looking for a system that was scalable for our business. Something that would allow us to quickly implement across the world and at the same time quickly change when our customers required us to do something better. Now we have a solution that allows our team to be in contact with our customers wherever there are in the world. It also means our people don't need to be tied to a desk to be 'at their desk'.

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Cradle.io review by Helen V.
Helen V.
Validated Reviewer
Verified Current User
Review Source

"Effective Solution For Working Remotely!"

What do you like best?

Not being based in the main office, Cradle allows me to be easily accessible and reachable by clients and colleagues at all times. Working on a busy support desk this is essential to keep customers happy and gives me great communications with the entire team!

I love that Cradles support / Dev Team are really responsive and any issues I have are really quickly resolved.

What do you dislike?

Nothing, everything is working how it should!

Recommendations to others considering the product

Best product for remote teams working together.

What business problems are you solving with the product? What benefits have you realized?

Ability to work anywhere on the planet.

Ability to work with colleagues seamlessly in other countries.

Much easier than using clunky hardware systems.

What VoIP solution do you use?

Thanks for letting us know!
Cradle.io review by Edwin R.
Edwin R.
Validated Reviewer
Verified Current User
Review Source

"Improving Customer Service solution"

What do you like best?

That our customers calls are being answered and problems solved much faster than ever before.

What do you dislike?

Use on the road in rural areas is not as great as in the Wifi of an office.

Recommendations to others considering the product

The impact can vary and new opportunities can be available as you explore Cradle - the team need to understand it and use it to get the benefits.

What business problems are you solving with the product? What benefits have you realized?

Clients were frustrated at response times and getting in touch with the right people to get problems solved. We now have seen a dramatic increase in both spreading the workload over the te wider team and speed in getting solutions for clients.

Cradle.io review by Gabriel C.
Gabriel C.
Validated Reviewer
Review Source

"Easy software and great quality"

What do you like best?

Cradle is an effective, cloud-based organisation phone system created to assist small companies improve interactions with their clients. It is an easy and user friendly phone system that integrates the power of its user-centric style with clever call routing ability to assist in smart phone experience.

What do you dislike?

Sometimes the connection to the client is droped, but things happens only 1-2 times a week, and it's not hassle to reconnect

What business problems are you solving with the product? What benefits have you realized?

Reaching valued customers over the phone with crystal clear performances and voice control

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