What do you like best?
Crazy Egg is a relatively simple software solution that does exactly what you want it to do - track visitors to figure out how they interact with your website. I particularly love their video recording tool, which lets me literally watch a recording of how someone interacts with my site. I can figure out which buttons to change, which text to move around, etc.
What do you dislike?
The only complaint that I have about Crazy Egg is that when you are using the recording feature, it doesn't show you any videos that are playing on the site. This a problem because if you have a video sales letter or any type of video on your website, it's difficult to figure out how people are engaging with it.
Recommendations to others considering the product
Just give it a try - they offer a free trial and it's incredibly easy to install the code on your site. Depending on how many pages you want to track, setup could take five minutes or less.
What business problems are you solving with the product? What benefits have you realized?
I am able to see how people are interacting with my site. I've been able to make several changes to improve engagement and conversion rates.