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Crazy Egg

3.9
(52)

Crazy Egg is like a pair of x-ray glasses that lets you see exactly what people are doing on your website. Through Crazy Egg's heat map and scroll map reports you can get an understanding of how your visitors engage with your website.

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Crazy Egg review by Renee P.
Renee P.
Validated Reviewer
Verified Current User
Review Source

"Great Heatmapping and Scrollmapping Tool"

What do you like best?

It's very easy to use, just a little bit of code needs to be added to your website or landing page software and you can use it over and over. This tool, especially the scrollmap, helped show us where people are dropping off on a landing page and what sections need to be removed or improved.

What do you dislike?

I wish you could use this on an email template so you could see where people are clicking on your email.

Recommendations to others considering the product

It's a great tool to use, gets the job done.

What business problems are you solving with the product? What benefits have you realized?

We are able to see if people are clicking on things that should be linked (aka an icon that is there for visual purposes). And we are also able to determine where people are leaving the landing page. We have used this tool as "evidence" that certain landing pages need to be updated and where.

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Crazy Egg review by Agata J.
Agata J.
Validated Reviewer
Review Source

"Simple and insightful "

What do you like best?

The heat-map is great, it is very convenient than the map is color coded, so it takes just seconds to get useful insights. It is also very useful that by clicking the dots on the map you can see exact amount t of clicks.

What do you dislike?

I needed a tech person to help me to integrate CrazyEgg with our website. I did everything by following the instruction, but it did not work. Fortunately one of our tech guy did it within seconds.

Recommendations to others considering the product

It worth to try the tool. They offer a free trial, so you can try it and decide if you need the tool.

What business problems are you solving with the product? What benefits have you realized?

CrazyEggs helps us to understand our website's users' behavior. We can see not only what pages are the most popular, but also what particular content on a particular website's page is more relevant to our audience and what content has to be changed or deleted.

What Session Replay solution do you use?

Thanks for letting us know!
Crazy Egg review by User in Marketing and Advertising
User in Marketing and Advertising
Validated Reviewer
Verified Current User
Review Source

"Does exactly what I need it to do, with no hassle"

What do you like best?

Crazy Egg is a relatively simple software solution that does exactly what you want it to do - track visitors to figure out how they interact with your website. I particularly love their video recording tool, which lets me literally watch a recording of how someone interacts with my site. I can figure out which buttons to change, which text to move around, etc.

What do you dislike?

The only complaint that I have about Crazy Egg is that when you are using the recording feature, it doesn't show you any videos that are playing on the site. This a problem because if you have a video sales letter or any type of video on your website, it's difficult to figure out how people are engaging with it.

Recommendations to others considering the product

Just give it a try - they offer a free trial and it's incredibly easy to install the code on your site. Depending on how many pages you want to track, setup could take five minutes or less.

What business problems are you solving with the product? What benefits have you realized?

I am able to see how people are interacting with my site. I've been able to make several changes to improve engagement and conversion rates.

Crazy Egg review by Lisa  M.
Lisa M.
Validated Reviewer
Review Source

"Great inexpensive tool to identify web improvements"

What do you like best?

Crazy Egg is super easy to set up and it is always well received by team members. Additionally, it is far more user friendly and easier to digest that Google Analytics in-page tool which is why I think its worthwhile to invest in this tool if you can.

What do you dislike?

It would be nice to have the option to pay monthly vs annually. Additionally, it would be great if they rolled out more visualization features.

Recommendations to others considering the product

I would recommend signing up for the free trial and testing it out if you are in the market for a heatmap tool. Its well worth the cost if you are looking to do any web redesigns.

What business problems are you solving with the product? What benefits have you realized?

We are able to better understand how to make improvements on our site based on the heat maps. It provides an unbiased view for the team to learn what may not be working well on the site.

Crazy Egg review by Sanjit M.
Sanjit M.
Validated Reviewer
Verified Current User
Review Source

"A super tool to see how visitors interact on your website!"

What do you like best?

This tool will show a website's heatmap, scrollmap, confetti, and overlay, what more could one ask for!?

It is great for A//B testing or just to gain insight into a website and their visitors. This is like the Google Analytics in-page analytics on steriods.

What do you dislike?

I wish their were more pricing options or maybe custom options.

Recommendations to others considering the product

Set it up for the important pages first, maybe just the homepage.

What business problems are you solving with the product? What benefits have you realized?

Showing clients that they need to change their website for the sake of their visitors. You cannot just throw up a site and expect it to work. This tool helps show clients their website needs some work.

Crazy Egg review by Administrator in Airlines/Aviation
Administrator in Airlines/Aviation
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Verified Current User
Review Source

"Tool to learn your website visitors' behavior"

What do you like best?

I like Scrollmap view best, it shows me what content on the website people spend more time interacting with and what parts of our website are being ignored. Overlay view and Confetti view are very good too. With information I get from scrollmap/overlay and confetti view I can do improvements on my website effectively.

What do you dislike?

Customer support is terrible. I wrote them more than 10 times to receive a reply. And even when I received a reply from them it was not helpful at all. They didn't analyze the problem I had, they just replied with generic answer.

Recommendations to others considering the product

Nice, simple and pretty useful platform that will help you to improve your website.

What business problems are you solving with the product? What benefits have you realized?

I can see what section of the website attract more attention from our visitors and what sections need to be improved.

Crazy Egg review by Julie K.
Julie K.
Validated Reviewer
Verified Current User
Review Source

"A Very Cool, Easy to Use Software for Website Analysis"

What do you like best?

The snapshots offer a variety of ways to track how visitors are exploring and using your website.

What do you dislike?

I think it's a little pricey for small business for subscriptions.

Recommendations to others considering the product

I highly recommend using confetti feature of heatmap, it's the most complete way to analyze clicks on a website page.

What business problems are you solving with the product? What benefits have you realized?

We are able to view exactly how users are interacting with our website and what is drawing their interest. We've made several changes to landing pages based on the results from Crazy Egg.

Crazy Egg review by Hamza B.
Hamza B.
Validated Reviewer
Verified Current User
Review Source

"Simple heatmaps, needs more features"

What do you like best?

Easy to integrate with Optimizely.

Confetti helps to visualize clicks by segments - device, new/old visitors, campaigns, etc.

Low price (for small websites that need only simple heatmaps)

What do you dislike?

Limited visualizations - CrazyEgg doesn't offer attention maps or mouse movements like other services.

CrazyEggs offers only heat mapping, we prefer using less services to get more information (session replay, funnels, formas analytics, etc)

Recommendations to others considering the product

If you need to get simple heatmaps that's easy to integrate with Optimizely easily.

If you have a small budget and you don't need in-depth data analytics.

Otherwise, there is plenty of fish.

What business problems are you solving with the product? What benefits have you realized?

Mostly we used CrazyEggs due to its easy integration with Optimizely to get heatmaps from different variations while running A/B testing.

Those heatmaps were useful, however we really missed some other informations like mouse movements and attention maps.

Crazy Egg review by User in Computer Software
User in Computer Software
Validated Reviewer
Review Source

"Inexpensive but effective heat mapping tool"

What do you like best?

I love how simple it is to set up and measure heat maps. I was able to easily get everything running quickly as it just requires a light piece of code on your site. It also has a great price point so is an easy sell for the team.

What do you dislike?

Given that it is a lower end tools it has some limitations in what you can measure but it meets requirements for most small to medium size businesses.

Recommendations to others considering the product

This is a great entry tool for heat mapping and is super simple to set up. I have always received positive feedback from my team

What business problems are you solving with the product? What benefits have you realized?

We are able to use the heat maps to gain insights and come up with ideas on what to test on the website before a full redesign.

Crazy Egg review by Kelsey S.
Kelsey S.
Validated Reviewer
Verified Current User
Review Source

"Heat mapping our way to a more user friendly site"

What do you like best?

We just rebuilt our website for a second ( really third) time within the last year and a half but only started implementing Crazy Egg in September. This has been a big key in showing us how our users are liking the new layout and site. With this product I love being able to see if the users are trying to click on our lead magnets that we put so much work into, how much of the page they're actually reading or viewing, what items they may try to click on that aren't clickable, and so on. It makes my job easier as the web designer to better create the flow of the site for them.

What do you dislike?

The one thing I'm not too fond of with this product is the time frame that the snapshots are up. 60 days is a great amount of time but I wish I could get some sort of reminder that I need to basically renew them. Also it would be great if I could get a personalized report from month to month of my screenshots telling me where traffic has improved or decreased so that I'm aware of what to keep an eye on.

Recommendations to others considering the product

It's a great tool if you're a visual person. Being able to see the scrolls and clicks of your visitors gives it that much more of a meaningful experience. Numbers are great and all but actually being able to see their movement through out your site and knowing how to move them throughout, is just a great thing to have.

What business problems are you solving with the product? What benefits have you realized?

We are solving user experience issues that we have had in the past. We would lose them somewhere and Google Analytics sometimes wouldn't really give us the whole story as to why they were leaving us. With Crazy Egg we are able to see more of what our users are seeing and where they are headed.

Crazy Egg review by User
User
Validated Reviewer
Review Source

"Simple - Almost To a Fault"

What do you like best?

I love the simplicity and ease of use of CrazyEgg if that's your goal for a heatmap / user recordings software. This platform works well as an initial introduction to user research.

CrazyEgg is incredibly cost-effective - with a yearly cost that is small in comparison to its competitors.

What do you dislike?

If you're looking for heavy user analytics, segmentation, and etc - you should look into another platform.

Additionally, I wished Crazyegg rolled out more features - more often. Their latest feature - user recordings - had some loading issues initially and it was difficult to view on our browsers.

Recommendations to others considering the product

If you're looking for heat maps and basic user recordings at a great price - this might be the right platform for you. For more advanced users - I do recommend looking into feature-heavy alternatives.

What business problems are you solving with the product? What benefits have you realized?

Crazy Egg is helping us analyze what are website visitors are interacting with. It gives us the ability to analyze the effectiveness of our landing page designs (from a UX perspective).

Crazy Egg review by Administrator in Health, Wellness and Fitness
Administrator in Health, Wellness and Fitness
Validated Reviewer
Verified Current User
Review Source

"Using Crazy Egg with A/B Testing and Analytics"

What do you like best?

I like the ease of installation and the different views you can get instead of just a generic heat map. The tool is user friendly and not technical in a way that most people could just pick it up and use it without a lot of additional training.

What do you dislike?

The technical support has not been the greatest and sometimes we have not received responses to our questions. Setting up individual URLs is easy, but when it is a single URL that is split at a testing source, you have to dig a little deeper to set that up. It's not hard, but that set up is buried and harder to find.

Recommendations to others considering the product

It is a great tool for the price and has easy installation. I wouldn't hesitate to recommend the tool to anyone who is in need and considering the tool.

What business problems are you solving with the product? What benefits have you realized?

We are using Crazy Egg in conjunction with our A/B testing tool to gain additional insight to our customer's behavior. We have realized that there is more to analytics than just numbers and we need a tool like this to paint a bigger picture of customer behavior.

Crazy Egg review by User in Computer Software
User in Computer Software
Validated Reviewer
Review Source

"Great Website Heatmap tool"

What do you like best?

I love the heatmaps it generates for your website pages so you can see where people are clicking on the page and how far they scroll down the page

What do you dislike?

I don't think there is anything in particular that I dislike about this tool, it works well for me

Recommendations to others considering the product

This is a great tool to supplement other tools such as Google Analytics to give you more insights about your audience's behavior and engagement on your website pages and to help you make optimizations to improve click throughs and conversion rates.

What business problems are you solving with the product? What benefits have you realized?

I'm able to see how website visitors interact and engage with pages on my website and see what types of calls to action, buttons, content, offers, etc. are working and what is not so I can continue to make optimizations to my site and help improve conversion rates.

Crazy Egg review by Nick C.
Nick C.
Validated Reviewer
Verified Current User
Review Source

"Crazy Egg Is Awesome!!"

What do you like best?

We have been able to gain very useful insights to what users are doing when they reach key pages on our website, by tracking their behavior we have been able to implement numerous changes to our site which have resulted in higher conversions.

What do you dislike?

We don't dislike anything, but I would love if they Crazy Egg had video tracking.

Recommendations to others considering the product

Just go with it, it's not expensive and is more than worth giving it a try.

What business problems are you solving with the product? What benefits have you realized?

We were trying to figure out what was working on our pages and what wasn't, Crazy Egg has been a great tool by showing us what is working and what isn't.

Crazy Egg review by Kyle A.
Kyle A.
Validated Reviewer
Verified Current User
Review Source

"Easy Heatmaps For Your Website"

What do you like best?

Easy setup and free trial gives you solid answers for clients about their website and design.

What do you dislike?

It's only free for a short time, and there are a lot of free options that do similar things.

Recommendations to others considering the product

It's the next step up from Google Analytics heat mapping. Nothing against GA, but CrazyEgg just seems to work better.

What business problems are you solving with the product? What benefits have you realized?

When a client asks about how their website really gets used, this is usually the next step after showing them Google Analytics. CrazyEgg heatmaps provide a visual representation that make is easy for clients to see how their site is being used or how their design may be detracting from conversions.

Crazy Egg review by Alexandre R.
Alexandre R.
Validated Reviewer
Verified Current User
Review Source

"Crazy Egg Review"

What do you like best?

Cazzy Egg is one of the best hit map tracking tools on the market. They provide data on performance of your pages on desktop and mobile devices. Key functional includes clicks from specific channels, hit maps, and how far people scrawl. It also has integration with Optimizly making it a great add on for A/B testing.

What do you dislike?

Integration with Optimizly can be updated where Cazzy egg would ask first before creating tracking. In addition, it would nice to be able to record user interaction with the website on per session bases.

What business problems are you solving with the product? What benefits have you realized?

Understanding how people are interacting with our website.

Crazy Egg review by Agency
Agency
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Verified Current User
Review Source

"Quick data, easy insights"

What do you like best?

Crazy Egg is quick to implement and provides a variety of insights on user behavior that can then be utilized to run A/B tests on site using their A/B testing tool.

What do you dislike?

The A/B testing tool is somewhat limited but provides the ability to implement user behavior based goals as success criteria.

What business problems are you solving with the product? What benefits have you realized?

I use Crazy Egg to monitor user behavior as well as implement CRO tests. You can quickly view what your visitors are doing on site as well as pin-point areas for improvement

Crazy Egg review by User in Internet
User in Internet
Validated Reviewer
Review Source

"Great for basic websites, not parallax websites"

What do you like best?

The confetti map provides a really "fun" way to analyze data and the sources where users click on your website. the additional features

The email support side was great and always helped. Although I didn't like the low level of personalization with support. It felt like I was talking to some bot.

What do you dislike?

This is a problem that I've seen with all Heatmap tracking tools, the lack of support with parallax websites. Even with its chrome extension it has trouble properly recording interactive websites.

Additionally, I didn't like that you had to use a chrome extension to record a full heatmap. Most platforms do it in-browser. In terms of ease of use, this hurt the efficiency of the tool in my opinion. It was a major hassle to create heatmaps for each device (desktop, tablet, mobile). It took about 20 min to create heatmaps for 2 different pages.

Recommendations to others considering the product

Don't make the user install a chrome extension to record a page. It should be all done within the Crazyegg platform.

What business problems are you solving with the product? What benefits have you realized?

When the heatmaps properly recorded I was able to sufficiently understand where users engaged the most increase my ecommerce conversation rates.

Crazy Egg review by Tomas K.
Tomas K.
Validated Reviewer
Verified Current User
Review Source

"A Must Have Tool For Every Marketer"

What do you like best?

I love Crazy Egg. Monitoring your visitor behavior is unbelievably valuable insight that can help your business to provide better user experience and increase sales.

What do you dislike?

I can't think of a feature or capability I dislike. At this moment, Crazy Egg product road map is meeting all of my expectations.

Recommendations to others considering the product

Sign up for a free trial. If you don't like it, unsubscribe.

What business problems are you solving with the product? What benefits have you realized?

The most dominant problem that I am able to solve is to get a relevant data that help optimizing conversion rates.

Crazy Egg review by Ciprian C.
Ciprian C.
Validated Reviewer
Verified Current User
Review Source

"Easy to use, great insights, great support."

What do you like best?

It does exactly what it claimes to do. It`s really easy to set up and create snapshots of static and dynamic pages.

What do you dislike?

Mobile tracking wasn`t that easy, but it was updated and the tool has increased it`s capabilities.

Recommendations to others considering the product

If you only need click maps (including click distribution) and scroll maps then this tool is for you.

What business problems are you solving with the product? What benefits have you realized?

We`re using CrazyEgg to get insights to support our conversion optimization strategy. We got several great insights regarding the way people interact with different elements on our websites.

We even used CrazyEgg to get information on how our support department is using our backend application. This allowed us to improve the interface and decrease the time spent by our agents with key elements that were on the bottom of the pages.

Crazy Egg review by Administrator in Higher Education
Administrator in Higher Education
Validated Reviewer
Verified Current User
Review Source

"Great, affordable tool"

What do you like best?

I like the pricing structure and capabilities of the tool. Crazy Egg captures usage data that can't be captured by basic analytics. Within my first week of using the software, I was able to identify and fix a major usability issue with my website.

What do you dislike?

Sometimes the tracking code can be a bit buggy.

Recommendations to others considering the product

Crazy Egg is easy to implement, manage, and understand. A must-have tool for testing website usability.

What business problems are you solving with the product? What benefits have you realized?

I use Crazy Egg to solve problems related to website usability. CrazyEgg makes it easy to understand issues and see on a very granular level the ways end users interact with your website. The benefits of CrazyEgg apply to website development, analytics, usability, and testing in easy to understand ways.

Crazy Egg review by User in Computer Software
User in Computer Software
Validated Reviewer
Verified Current User
Review Source

"Cheap addition, but can bring a lot of value."

What do you like best?

I love the user insight this CrazyEgg gives me. I can quickly visualize data and get an idea of how people are interacting with items on my website. Google Analytics can be very confusing when you are just staring at numbers. This app allows you to really focus on improving your most important pages!

What do you dislike?

It doesn't really give you features that let you dig in and get specific for an individual user. Sometimes something looks significant, but I can't get specific enough to tell if it really is.

Recommendations to others considering the product

It's worth the small amount of money!

What business problems are you solving with the product? What benefits have you realized?

This has helped us improve our website layout and presentation choices on a weekly basis.

Crazy Egg review by Jennifer K.
Jennifer K.
Validated Reviewer
Review Source

"Good for landing pages and blogs"

What do you like best?

Shows visitor clicks in many ways including confetti and heat maps. You can use this data to improve your site.

What do you dislike?

You need to create snapshots of pages, so, in my case, it would be of either article pages or the homepage. It's a bit burdensome to create a snapshot of multiple articles and isn't worth it. We mostly use it for the homepage to make it more user-friendly.

What business problems are you solving with the product? What benefits have you realized?

We're trying to optimize the site so it's user-friendly and visitors read more content.

Crazy Egg review by Kevin W.
Kevin W.
Validated Reviewer
Verified Current User
Review Source

"Great for Increasing Conversion rates"

What do you like best?

I really like the ease of use for crazy egg. It's easy to setup, easy to make changes and easy to show our clients.

What do you dislike?

I would love to see session recording built into the native capabilities.

Recommendations to others considering the product

Try it out. It can only help your website or your agency by acquiring more information about your users.

What business problems are you solving with the product? What benefits have you realized?

Helps me close more deals, while allowing me to keep current clients happy.

Crazy Egg review by David S.
David S.
Validated Reviewer
Verified Current User
Review Source

"Using Crazy Egg to Optimize"

What do you like best?

We like Crazy egg better versus other packages we have used.

However the overhead in terms of slowing the site and costs have us only using it sometimes.

It is a great tool and presents the user information in ways that help you make good decisions.

What do you dislike?

Causes your site to slow down too much and over time costs can add up.

What business problems are you solving with the product? What benefits have you realized?

Getting more engagement to web sites.

Crazy Egg review by Robb H.
Robb H.
Validated Reviewer
Review Source

"Insightful Data"

What do you like best?

Recording user sessions to see how users interact with the content.

What do you dislike?

Can't think of much I don't like about Crazy Egg.

Recommendations to others considering the product

Develop a hypothesis and test it during your free trial. See how well you predict actual user actions with your site.

What business problems are you solving with the product? What benefits have you realized?

Helps design better UI that improves customer experience. Helps overcome design biases and use data to understand and prove what works and what doesn't.

Crazy Egg review by Haley A.
Haley A.
Validated Reviewer
Review Source

"Crazy Egg is Phenomenal "

What do you like best?

I love how easy it is to navigate through the site. It's simple yet full of different options.

What do you dislike?

There is no chat support or detailed manual. You have to teach yourself.

What business problems are you solving with the product? What benefits have you realized?

We are analyze user experience on our website. We've been able to maneuver different content and features of our website based on popularity and higher traffic which we received from Crazy Egg

Crazy Egg review by Jacob S.
Jacob S.
Validated Reviewer
Review Source

"Fantastic insights"

What do you like best?

We’ve been able to make some significant UX improvements with the insights from the heatmaps, screen recordings, and A/B testing

What do you dislike?

Occasionally doesn’t pick ups certain navigation elements well, but all in all that’s not a big complaint

Recommendations to others considering the product

Always separate your mobile and desktop snapshots

What business problems are you solving with the product? What benefits have you realized?

Understanding our website visitors and what actions, lead capture, and content is successful.

Crazy Egg review by Nathan H.
Nathan H.
Validated Reviewer
Verified Current User
Review Source

"A great tool for your analytics toolbox."

What do you like best?

Crazy Egg is great for visualizing your users page activity, allowing you to quickly identify patterns and see if users are behaving as expected; and if they're not, it can often provide some initial insight into how the user is actually experiencing the page.

What do you dislike?

Each page analysis is completely independent from the others which prevents a holistic perspective. It would be nice to be able to navigate through the site and have click path patterns visually represent similar to how clicks on a page are.

Recommendations to others considering the product

If you're looking for a one-stop shop analytics tool, this is not it. However, it is definitely a great tool to have at your disposal. It's best used when launching a new page or new design, because it can quickly show you if users are doing what you hoped they would do. The heatmap is especially helpful when presenting the results to those who aren't as familiar or comfortable with web analytics. A picture is worth 1000 words.

What business problems are you solving with the product? What benefits have you realized?

Are call-to-actions as clear as we think? Are they are compelling as we think?

Are we using the right wording?

Are we using the right placement?

Is are design intuitive? Is it misleading?

Crazy Egg review by Michael D.
Michael D.
Validated Reviewer
Verified Current User
Review Source

"The Potential For Crazy Egg is off the charts...now about that interface..."

What do you like best?

Crazy Egg has the possibility to be such a powerful tool. It's very easy to add the javascript snippet and to export results. One thing I love is that Crazy Egg allows you to download snapshot results in a convenient zip folder, with different files laid out. Each snapshot also features the conditions (time frame, number of visitors and actions and site name) right there on the file, which is nice for providing context.

What do you dislike?

The interface is rough. ROUGH. Their menu options are hidden and often times you are left wondering "OK, now what do I do?" For example, if you reach your limit of screenshots, they bring you to a screen to delete screenshots but you can't do it one at a time, you need to select all before they will give you the option to delete. Also the "in snapshot" menu can be really confusing.

Recommendations to others considering the product

Crazy Egg can be rather unreliable when it comes to the data it provides, so only use its features as a back-up. It's a great tool for helping to validate certain ideas or testing opportunities, but as a tool it has it's faults - for example, sometimes it doesn't gather all clicks, or if some content doesn't come into focus right away (say via Parallax) then it won't show you really what customers are clicking on.

Basically don't rely solely upon Crazy Egg.

What business problems are you solving with the product? What benefits have you realized?

I am helping to solve the problem of confused website visitors - making it easier to find roadblocks visitors face when they are looking to complete a conversion. I help clients make money by making the customer experience a better, more logical one. Removing clutter and sharpening site messaging. Besides the obvious financial benefits, I have achieved the added benefits of improved usability, site performance, cleaner design and consistent messaging during all steps in a site's sales funnel.

Crazy Egg review by Jacob K.
Jacob K.
Validated Reviewer
Verified Current User
Review Source

"Great insights and value!"

What do you like best?

CrazyEgg is very simple to use, and the start up time is minimal you can start gaining insights in less than a week.

What do you dislike?

The features are obviously limited compared to other solutions in the space, but you get what you pay for.

What business problems are you solving with the product? What benefits have you realized?

Understanding how visitors are engaging with website features, functionality and content.

Crazy Egg review by Courtney T.
Courtney T.
Validated Reviewer
Review Source

"CrazyEgg Feedback"

What do you like best?

I like the data and charts that are easy for everyone to use.

What do you dislike?

It would be beneficial to see more ways on how to use the information and what to do with it moving forward.

Recommendations to others considering the product

Make sure you find the costs justified and are using the product to the full extent.

What business problems are you solving with the product? What benefits have you realized?

Seeing where customers click within our webpage.

Crazy Egg review by User in Computer Software
User in Computer Software
Validated Reviewer
Verified Current User
Review Source

"Great heat mapping tool."

What do you like best?

I really liked the heat mapping feature of the software. It was one of my main tools in my toolbar when I did a lot of analytics and reporting. It has an easy to understand interface and a very good tool to show hard results to management.

What do you dislike?

The main issue for us is that we had a lot of tools in our kit which started to become expensive. It wasn't a full robust reporting tool.

What business problems are you solving with the product? What benefits have you realized?

Identify and pinpoint how users comb through a site or online app.

Crazy Egg review by User in Internet
User in Internet
Validated Reviewer
Review Source

"Still finding their competitive differentiation"

What do you like best?

* Simple to set-up.

* Great integration with Optimizely, which is a common tool combination for testing.

What do you dislike?

* Hard to get at a usable extract of click information for a page for deep analysis.

* File sizes were huge for download and sharing.

* Seemed like they had a few scattered feature offerings, but none that were deeply robust and a differentiator.

Recommendations to others considering the product

Be clear on what data you want from the tool. Other tools out there (Inspectlet, HotJar) have feature parity and more features. In my opinion are more worth it.

What business problems are you solving with the product? What benefits have you realized?

We were trying to gather more analytics on how our users were interacting with marketing landing pages. Specifically we wanted to look at heat maps to see where the fold was for most users and which components they were clicking and interacting with.

Crazy Egg review by User in Retail
User in Retail
Validated Reviewer
Verified Current User
Review Source

"Great visual analytics tool"

What do you like best?

Heat map and customer pathing data is effective in making design and content improvements. These insights also provide actionable input for A/B testing on key landing pages. The Confetti report tells more about the site visitors, how popular a certain area is on the site and how they entered the site. It helps in tracking clicks based on the category selected or browser used. To break-down clicks density by return visitor, search terms, search engine, etc. is useful for marketing planning and media teams so they can optimize their channels and on-site content accordingly. Other similar reports like heatmaps and scrollmaps can also be used for visual analysis, while browsing the site pages.

What do you dislike?

Complex to implement and analysis from one page to another isn't continuous. Need more flexibility in exporting, storing and analysing report snapshots. The basic analytics package needs more advanced reports added to its toolset, to make it more robust for big enterprises.

Recommendations to others considering the product

Use this tool as a visual add-on for your web analytics but not as the primary analysis source. It can help enhance heat maps and pathing research but can't replace other more comprehensive analytics. To generate maximum value from this tool, be prepared to customize the tracking code to meet your custom business needs. This factor is more critical when Ajax and HTML 5 types advanced programming languages are used to code site pages.

What business problems are you solving with the product? What benefits have you realized?

To capture link clicks on home and category pages. This assisted in measuring top and bottom performing marketing banners. Those findings led to actionable optimizations, to drive customers deeper into the site towards the product pages.

Crazy Egg review by Trevor M.
Trevor M.
Validated Reviewer
Review Source

"Solid Product, Does Exactly What You Want"

What do you like best?

I like the variety of visualization options. Heatmap, boxes, dots, etc.

What do you dislike?

Wish it would occupy a bigger part of my daily analysis. The product is something I only check in on every couple of months.

What business problems are you solving with the product? What benefits have you realized?

Benefits - better way of identifying what resonates with customers, I have learned a lot about user behaviour on websites.

Crazy Egg review by User in Computer & Network Security
User in Computer & Network Security
Validated Reviewer
Review Source

"Horrible Customer Experience"

What do you like best?

Nothing. I signed up for this service for one year at the recommendation of my web developer. We used it for 1 month, but it did not provide information that was overly valuable in our case.

What do you dislike?

When I tried to cancel the service and receive a refund, they refused and their policies protect them from having to refund you.

Recommendations to others considering the product

Don't buy it. You'll never see your money back and they will renew and renew the service unless you put up a fight.

What business problems are you solving with the product? What benefits have you realized?

Heatmaps. No benefits realised

Crazy Egg review by Administrator in Online Media
Administrator in Online Media
Validated Reviewer
Verified Current User
Review Source

"Good basic user click & scroll info"

What do you like best?

It's easy to set up and use, and you can get results quickly.

What do you dislike?

A heatmap is only so helpful. Also - we have a lot of pages that use templates on our sites, but the page content is different. So it's difficult to get 'heat' or a scroll map of a general page type since the pages themselves are unique.

Recommendations to others considering the product

Good basic tool, and inexpensive

What business problems are you solving with the product? What benefits have you realized?

Understanding what users are generally doing on the sites/where they are clicking.

Crazy Egg review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"Limited but decent product, annual charge renewal a surprise"

What do you like best?

Easy to use, easy to understand, clear UI and a decent tool to measure clicks and scrolls.

What do you dislike?

(1)Not a complete analytical story unless you cross reference the info with other tools. (2)They take annual payments from your account with no reminder.

(3) They hide all your info if you close your account. I paid for this info. I should be able to access it.

Recommendations to others considering the product

Be very careful of their annual pricing. I receive reminders from other subscriptions but not with these guys.

What business problems are you solving with the product? What benefits have you realized?

Website page improvements, improvements to design and brand guidelines.

Crazy Egg review by User in Publishing
User in Publishing
Validated Reviewer
Review Source

"Changed admin for my account without verification"

What do you like best?

This company changed the admin of my account without any notification or verification to me yet continued to bill me for the service. I've incurred around $700 worth of charges for a subscription not under my name, which I haven't used.

What do you dislike?

They will update your account information without any notification or verification and continue to charge you.

Recommendations to others considering the product

Ensure that any changes to the account admin are notified to the previous owner.

What business problems are you solving with the product? What benefits have you realized?

Was trying to get an idea of how our users were looking at our content.

Crazy Egg review by User in Internet
User in Internet
Validated Reviewer
Verified Current User
Review Source

"Crazy Egg is awesome!"

What do you like best?

I love how easy it is to implement, how simply you can see the results. Super easy to use which is important.

What do you dislike?

Takes some time to get heatmap results as it needs X number of views. This is completely understandable.

What business problems are you solving with the product? What benefits have you realized?

We didn't know how our landing page visuals were performing, and Crazy Egg really helped us understand which elements were working and which weren't.

Crazy Egg review by Administrator in Environmental Services
Administrator in Environmental Services
Validated Reviewer
Verified Current User
Review Source

"I love crazy egg"

What do you like best?

The ability to narrow down by time of day, device, etc. on the clicked area

What do you dislike?

It would be nice if it auto populated with website changes, or gave a notification when it notices that whats on the page its tracking isn't the same anymore

What business problems are you solving with the product? What benefits have you realized?

We are solving the problem of not having any idea how people are interacting with our website. whether they actually watch the video we put up, or what people are clicking on that doesn't actually lead anywhere

Crazy Egg review by Administrator in Internet
Administrator in Internet
Validated Reviewer
Verified Current User
Review Source

"Crazy Egg is a great starting point for heatmaps"

What do you like best?

Crazy Egg is great starting point for customers who've never used heatmaps prior.

What do you dislike?

It doesn't have the video replay functionality of the customer path that Hotjar presents.

Recommendations to others considering the product

Crazy Egg is similar to Hotjar but does not have display user video sessions.

What business problems are you solving with the product? What benefits have you realized?

We're able to see customer clicks, scroll tracking, and overall engagement on a webpage.

Crazy Egg review by Brandon P.
Brandon P.
Validated Reviewer
Review Source

"Very happy -- I've relied on CrazyEgg on several occassions"

What do you like best?

Great for generating conversion test ideas based on where visitors are clicking and scrolling. It also offers the ability to segment new vs. returning visitors and where visitors are coming from, which is critical.

What do you dislike?

There are a lot of other similar tools on the market that offer essentially the same service for free. Heatmaps are good, but they still only provide a small piece of the buyer journey. As for the product overall, it's very good.

Recommendations to others considering the product

It's heard to say if CrazyEgg is a clear category leader or not, but it's a great product. Worth using.

What business problems are you solving with the product? What benefits have you realized?

Conversion optimization. I've been able to visualize what visitors are doing on my sites, which helps a lot.

Crazy Egg review by Kevin L.
Kevin L.
Validated Reviewer
Verified Current User
Review Source

"Crazy Egg the tool to convince clients where they need to focus efforts."

What do you like best?

The amount of detail you get in one package.

What do you dislike?

I really dont have any dislikes at this time.

What business problems are you solving with the product? What benefits have you realized?

Location of CTA's on page, might need to change the location to get more clicks. Maybe a browser or an OS system is having some issues. GEO tracking where people are coming from, concentrate on those locations.

Crazy Egg review by John G.
John G.
Validated Reviewer
Review Source

"Solid Product. Made a difference on a number of large builds. "

What do you like best?

Crazyegg provides simple, easy to understand data visualizations that can be used to help communicate, inform an resolve design problems.

What do you dislike?

It's an yet another script to add to the site and another login to manage.

What business problems are you solving with the product? What benefits have you realized?

This helped resolve a number of design and conversion problems on a larger fortune 100 B2B website. It also helped determine ad placement opportunities for a fortune 50 CPG company.

Crazy Egg review by Administrator in Internet
Administrator in Internet
Validated Reviewer
Review Source

"Simple and works well for static pages"

What do you like best?

Simple for developers to set up and business users to use. Provides some great on page visuals that are easy to understand

What do you dislike?

For dynamic pages, it is difficult to understand the the on page visuals, because the click "area" doesn't always represent what the user is actually clicking on.

Recommendations to others considering the product

If you have mainly static pages or are trying to get some on page analytics and graphics for home page, it works much better than Google Analytics.

What business problems are you solving with the product? What benefits have you realized?

Was a good heatmap tool that allows highlighted some issues with with lake of visibility to important areas of our pages.

Crazy Egg review by User in Marketing and Advertising
User in Marketing and Advertising
Validated Reviewer
Verified Current User
Review Source

"Have been using it for more than a year to track clicks across variations"

What do you like best?

Easy to use. Integration with testing tools. Help me understand possible distractions on the page.

What do you dislike?

not that I think of. Some products are more advanced such as click tale and give more insights mut overall good product.

What business problems are you solving with the product? What benefits have you realized?

Understanding if there is a focused eyeflow on the page or if any distraction is diverting attention away.

Crazy Egg review by Kate D.
Kate D.
Validated Reviewer
Review Source

"Great for site tracking!"

What do you like best?

I love the different levels of click-throughs that they show you.

What do you dislike?

I wish it would automatically update pages when page changes are made. I am constantly having to manually update everytime I made a change to our home page.

What business problems are you solving with the product? What benefits have you realized?

We are getting a better idea of where people go on the site, things that Analytics don't tell us!

Crazy Egg review by Josh Harcus I.
Josh Harcus I.
Validated Reviewer
Review Source

"Awesome Visuals!"

What do you like best?

This product is awesome! Great for people who have a hard time understanding analytics and how people are using their site.

What do you dislike?

There isn't really much I dislike. I wish that the tool would go more in-depth.

Recommendations to others considering the product

Definitely try their trial! Totally worth the time.

What business problems are you solving with the product? What benefits have you realized?

Helps me learn how people are utilizing the features and information on my website.

Crazy Egg review by Internal Consultant in Health, Wellness and Fitness
Internal Consultant in Health, Wellness and Fitness
Validated Reviewer
Review Source

"Good Experience With Software"

What do you like best?

The software was easy to use. Setup of the code snippet was painless.

What do you dislike?

There were times when I wish I could have stored snapshots longer without it being held against my limits. I had to export these in order to keep my limit open.

What business problems are you solving with the product? What benefits have you realized?

Using heatmaps for the website. Figuring out where people click and which sources tend to click here.

Crazy Egg review by Adam G.
Adam G.
Validated Reviewer
Review Source

"Simply does it's job"

What do you like best?

The product is continually improved, and they don't break what doesn't need fixing.

What do you dislike?

Common tasks are not automated. For example, downloading more than one report could be easier.

Recommendations to others considering the product

You'll want this for almost any web page that is important to maintain performance on.

Kate from G2 Crowd

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* We monitor all Crazy Egg reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.