The confetti map provides a really "fun" way to analyze data and the sources where users click on your website. the additional features
The email support side was great and always helped. Although I didn't like the low level of personalization with support. It felt like I was talking to some bot.
This is a problem that I've seen with all Heatmap tracking tools, the lack of support with parallax websites. Even with its chrome extension it has trouble properly recording interactive websites.
Additionally, I didn't like that you had to use a chrome extension to record a full heatmap. Most platforms do it in-browser. In terms of ease of use, this hurt the efficiency of the tool in my opinion. It was a major hassle to create heatmaps for each device (desktop, tablet, mobile). It took about 20 min to create heatmaps for 2 different pages.
Don't make the user install a chrome extension to record a page. It should be all done within the Crazyegg platform.
When the heatmaps properly recorded I was able to sufficiently understand where users engaged the most increase my ecommerce conversation rates.