What do you like best?
The migration and ongoing support and training is very strong. Over time, this has not changed...still strong, quick responses to any issues or for training. They also make it easy to get a zip backup once per month to supplement my digital backup of the database. The Home interface can be customized to fit our use of the product which is nice. We now use that as our reporting mechanism as opposed to printing a physical report for each recruiter and management. This allows us to review in real time progress on each open job order, next steps with candidates, and how to get the position filled. Tying together all info can still be a challenge for some team members but again, the Crelate staff is very accessible and help to clarify steps when we get off track.
What do you dislike?
Like any new software, it can get confusing. Not really Crelate's problem, more that my staff has used the same software for a very long time, in its different iterations, so anything new would be difficult. The report mechanism is very thorough but the output to a printable document is weak.
Recommendations to others considering the product
I reviewed 5 software packages and this had the most of what I wanted in terms of features and the migration was exactly as they described.
What business problems are you solving with the product? What benefits have you realized?
This definitely helps to visual see what is happening in the business on a real-time basis. Much more robust than what we used in the past.