Crisp

(12)
4.6 out of 5 stars

Increase Your Conversion and Customer Satisfaction.

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Crisp Features

Customer Information
Customer Health Scores

Provides users a customer-specific score to determine the overall satisfaction of each customer.

65%
(Based on 6 reviews)
Customer Monitoring

Monitor customer actions overall as well as their interactions with different teams within the company, such as the support team

74%
(Based on 7 reviews)
Customer Profiles

Gain a holistic view of your customers. Create customer profiles based on data pulled in from multiple sources including CRMs, service desks, marketing tools, and financial systems such as accounting and payroll software.

79%
(Based on 8 reviews)
Playbooks

Create and structure key customer success processes into a "playbook" to create unified team best practices for handling customers.

Not enough data available

Customer Segments

Separate customers into similar segments based on criteria such as subscription models, support needs, or usage behaviors to allow for more personalized and specific attention.

61%
(Based on 5 reviews)
Product Engagement

Identify which customers are getting the most out of your products or services and highlight those who have not yet fully adopted or may need further training.

73%
(Based on 6 reviews)
Surveys

Allows users to create and send out surveys to customers to determine net promoter scores and other key satisfaction information.

Not enough data available

Predictions
Churn Risk

Calculates the risk that your customers will not renew or continue using your product or service.

Not enough data available

Upsell Opportunities

Discovers and highlights factors that lead to upsell opportunities.

Not enough data available

Custom Triggers

Allows users to set custom triggers to signal actions that will lead a customer to act in a particular way.

Not enough data available

Machine Learning

Ability for the platform to learn and improve predictions based on previous customer behavior and a growing database of customer information.

Not enough data available

Communication
Pop-up Chat

Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.

93%
(Based on 11 reviews)
Notifications

Delivers notifications to both sides of the conversation.

92%
(Based on 11 reviews)
Targeted Emails

Sends automated emails to further engage clients and potential clients.

79%
(Based on 8 reviews)
In-App Messaging

Allows for live chat to be enabled within the app for customer help.

87%
(Based on 9 reviews)
Platform
Reporting & Dashboards

Access pre-built and custom reports and dashboards for viewing

85%
(Based on 6 reviews)
API & Integrations

The number of sources from which the platform can pull customer data and how well those integrations are supported.

Not enough data available

Data Import & Export Tools

Ability to input, modify, and extract data from the application in bulk through a structured file.

Not enough data available

Workflow Capability

Automates everday customer success functions for more efficient and effective day-to-day processes.

Not enough data available

Notifications

Set alerts for customer actions in order to respond quickly and proactively.

91%
(Based on 7 reviews)
Customization

Allows administrators to accommodate their unique process. Includes ability to create custom objects, fields, rules, calculations, and views.

88%
(Based on 5 reviews)
Scalability

Ability for the platform to grow with the user's company and support an increasing number of customers and users within the platform.

Not enough data available

Data Security

The measures taken to ensure that the customer data being held within the platform is being hosted in a safe environment and is not prone to risks.

88%
(Based on 5 reviews)
Performance & Reliability

Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond.

94%
(Based on 7 reviews)
User, Role, and Access Management

Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

97%
(Based on 6 reviews)
Internal Use
Customization

81%
(Based on 10 reviews)
Conversation Archiving

Archives conversations in a separate location for later reference.

85%
(Based on 9 reviews)
Lead Development

Enables employees to denote potential customers.

79%
(Based on 8 reviews)
Knowledge Base

Establishes a knowledge base for employee reference during conversations.

87%
(Based on 7 reviews)
Team Inbox

Provides a central location for help requests, helping employees respond sooner.

88%
(Based on 9 reviews)
Customer Profiles

Allows for the creation of profiles for contacts and customers.

76%
(Based on 10 reviews)