What do you like best?
I like the ability to clip up your own clips, and their customer service is good for whenever their are any problems. There are unlimited search term, and you can set differing alerts for each term, either as it happens, daily, or weekly.
What do you dislike?
Closed captioning sometimes goes down, and they do not have a good enough system to let you know that there were problems, so sometimes clips get missed. There should be an email or banner notification that lets you know about problems with the closed captioning service.
Recommendations to others considering the product
Make sure to negotiate how many downloads come with your package. It is important, as some plans charge per download, but you can arrange a set number to come with your contract if it is important for you to have copies not just in the portal.
What business problems are you solving with the product? What benefits have you realized?
This program is used for broadcast monitoring. Using it helps to determine when the client is mentioned on TV and radio programs. There is also a great search function that lets you search by time, keyword, channel, and market.