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CRMdesk

4.0
(75 reviews)

Help Desk Software

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CRMdesk Reviews

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CRMdesk review by Manav A.
Manav A.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"A good software to centralize all your efforts"

What do you like best?

It is a good program to centralize all the support of the company. Tickets and requests are easy to enter and easy to access. The forums are also quite intuitive and very similar to many of the ones you can find on the internet, as well as the emails that are quite simple to do.

What do you dislike?

The price is high depending on the licenses that are acquired. The interface is not too current and also the product itself is slow, for any support you want to enter you throw yourself a good time

Recommendations to others considering the product

It is a good software, but of this type there are many and better ones. Personally I have worked with others and recommend them before this.

What business problems are you solving with the product? What benefits have you realized?

We have centralized everything we can (tickets, emails, forums ...) in this way our customers are happier and have easy access to any task they propose.

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CRMdesk review by Edgar Christopher C.
Edgar Christopher C.
Validated Reviewer
Verified Current User
Review Source

"Useful when documenting client cases - formatted in an organized manner"

What do you like best?

I like how the format of each record looks modern and organized. I can manage my customer replies and email outs in 1 record. I can also look at charts and reporting tools by month end to sort the cases our team has handled in a given month.

What do you dislike?

we would need to enter name and last name before a record is updated properly

Recommendations to others considering the product

try to explore and navigate through the different features of the tool. There are reporting tools that are helpful that may not be known if one doesn't really explore the said platform.

What business problems are you solving with the product? What benefits have you realized?

client complaints, customer inquiries

Benefits -- I just like how the format of the tool is organized and nice lay out

What Help Desk solution do you use?

Thanks for letting us know!
CRMdesk review by Luisa L.
Luisa L.
Validated Reviewer
Review Source

"Un buen software para centralizar todos tus esfuerzos"

What do you like best?

Es un buen programa para centralizar todo el soporte de la empresa. Los tickets y las peticiones son fáciles de introducir y fáciles de acceder. Los foros también son bastante intuitivos y muy parecidos a muchos de los que puedes encontrar en internet, así como los envíos de email que son bastante sencillos de hacer.

What do you dislike?

El precio es elevado en función de las licencias que se adquieran. La interface no es demasiado actual y además el producto en sí va lento, para cualquier cosa de soporte que quieras introducir te tiras un buen rato

Recommendations to others considering the product

Es un buen software, pero de este tipo hay muchísimos y mejores. Personalmente he trabajado con otros y los recomiendo antes que este.

What business problems are you solving with the product? What benefits have you realized?

Hemos centralizado todo lo que hemos podido (tickets, emails, foros..) de esa manera nuestros clientes están más contentos y tienen un fácil acceso a cualquier tarea que se propongan.

CRMdesk review by Risper M.
Risper M.
Validated Reviewer
Review Source

"Giant customer and knowledge management"

What do you like best?

Gives unlimited space for downloads, customer support . Offers a fantastic centralization of companies with a great web based customer support. there is an option of integration login for registered users which provides the best opportunity for not forgetting the password. more efficiently one is able to extract information into spread sheets -this is amazing. Gives me an automated email management and easy migration strategy to a new system.

What do you dislike?

The web based application is expensive considering it will run depending on the internet connection. The bandwidth required is very high hence an additional cost to the organization.

Recommendations to others considering the product

It is the best experience you can have in managing customers and the company in one interface

What business problems are you solving with the product? What benefits have you realized?

Easy integration and centralization of departments, the business is able to have unlimited space for downloads and customer database. web based application are the most effective.

CRMdesk review by Lovely T.
Lovely T.
Validated Reviewer
Review Source

"Well Organized CRM"

What do you like best?

It is good for simple troubleshooting and just general inquiry cases

It's UI is very simple

This platform gives a better way to give support to our clients

It's also not expensive.

With it we can handle a large amount of incoming & outgoing emails

What do you dislike?

It is extremely limited in its capabilities

It's Support reps are not thorough when reading emails

Not accessible on phone, it always get crashed

Processes should be put in place by each organization to clarify how to use the software.

Recommendations to others considering the product

It is a good tool. Can help you a lot in tracking the information. First of all, get used to the layout then you won't find any difficulty in handling it.

What business problems are you solving with the product? What benefits have you realized?

I am using it to solve my client problems.

CRMdesk review by Nathan M.
Nathan M.
Validated Reviewer
Review Source

"Ease of use"

What do you like best?

Extremely easy to use.

Advanced functionality such as providing gateways for users to interact with agents by using Voice-over-IP (VoIP) Free plan for up to three users.

What do you dislike?

Lacks on-premises functionality.

Asset management is nonexistent.

Reporting tools and analytics

Recommendations to others considering the product

When you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product

What business problems are you solving with the product? What benefits have you realized?

CRM Desk helps to deliver high quality and timely customer service to their clients.

CRM desk has social support integration that allows clients to submit support requests, ask questions, and even call for help via popular social media channels Facebook and Twitter.

CRMdesk review by Mike S.
Mike S.
Validated Reviewer
Review Source

"CRM Desk: Innovative beyond measure"

What do you like best?

Customer relationship management is probably one of the most important parts of any successful business. I believe that CRM Desk is lightyears ahead. I believe their customer service is the best in the country.

What do you dislike?

This is one of the only products that I have nothing negative to say about. I really believe that CRM Desk is an incredibly innovative product and can be helpful to anyone looking to gain better customer service management.

Recommendations to others considering the product

I would recommend using the product. If anyone has any problems or concerns, please contact me and ask any questions. I believe this to be one of the best customer service management tools out there.

What business problems are you solving with the product? What benefits have you realized?

We are solving any and all customer service problems or issues that might arise. I truly believe that CRM Desk has helped us to understand the unbelievable importance of customer service.

CRMdesk review by mena h.
mena h.
Validated Reviewer
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"review"

What do you like best?

It is a good program to centralize all the support of the company. Tickets and requests are easy to enter and easy to access. The forums are also quite intuitive and very similar to many of the ones you can find on the internet, as well as the emails that are quite simple to do

What do you dislike?

the price is high depending on the licenses that are acquired. The interface is not too current and also the product itself is slow, for any support you want to enter you throw yourself a good time

What business problems are you solving with the product? What benefits have you realized?

We have centralized everything we can (tickets, emails, forums ...) in this way our customers are happier and have easy access to any task they propose.

CRMdesk review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Review Source
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"CRMDesk review "

What do you like best?

The ability to centralize the tickets and the requests in one place is the best part about it. The inbuilt connection to social media such as Facebook, Twitter is a life saver because you don't have to leave the software at all.The team work module is an excellent addition because I can assign tasks to my team members and check the completion status of the task..

What do you dislike?

The interface gets very messy if there are too many cases opened. The software isn't the most uset friendly in terms of adaptability and quick learning. The search algorithm needs to be optimized to give better search results.

What business problems are you solving with the product? What benefits have you realized?

It has helped to bring the clients and team members together on a single platform. The forums are very informative for the clients and the issues which are repeated generally, their solutions could be found there as well. The response time has reduced significantly.

CRMdesk review by Prashant G.
Prashant G.
Validated Reviewer
Review Source

"Great tool for team communication"

What do you like best?

CRMdesk has the great module which helps me to interact with my team and clients. It also has the module to create tasks for the team and provide me the functionality to keep an eye on the task and team work.

What do you dislike?

CRMdesk is a great software and I like this software alot but one think I don't like about this software is the search option. The search algorithm is not very efficient.

What business problems are you solving with the product? What benefits have you realized?

As am working as a business analyst in a organisation so I use this software on daily basis to interact with the team and development team , QA team and makes my work faster and easier.

CRMdesk review by User
User
Validated Reviewer
Review Source

"Buena herramienta"

What do you like best?

Tomó un poco de tiempo involucrar a todos y, cuando lo hicieron, tardó un poco más de lo esperado en involucrar a todos en el programa. CRMdesk fue fácil de navegar. La facilidad de uso fue definitivamente el aspecto más atractivo de este software. Me encantó lo rápido y fácil que fue aprender y comenzar a navegar.

What do you dislike?

No me desagradaba mucho el CRMdesk, era fácil de usar y me encantaba, tal vez no me gusta que no se haya lanzado hace mucho tiempo. ¡Un salvavidas! Usabilidad Podrías escribir una guía de 10,000 palabras sobre este producto y todavía habría contenido que te perdiste. Necesita ser más amigable para el usuario.

Recommendations to others considering the product

Yo recomendaría usar el producto. Si alguien tiene algún problema o inquietud, contácteme y formule cualquier pregunta. Creo que esta es una de las mejores herramientas de administración de servicio al cliente que existe.

What business problems are you solving with the product? What benefits have you realized?

Gestión de entradas Estamos mucho más organizados en las tareas de manejo. Las cosas están más completadas.

CRMdesk review by Consultant in Financial Services
Consultant in Financial Services
Validated Reviewer
Review Source

"Very Good Web-Based Help Desk System"

What do you like best?

CRMdesk has helped us to improve quality of our help desk response and follow up. The system has helped us reduce the expenses of web-based customer support. We like Unlimited number of customers, unlimited number of tickets, unlimited storage space for attachments, and unlimited customer support. The system has a strong Knowledge base, forum, idea exchange portals, and email interface in addition to the main web-based customer support interface. Companies can use a centralized web-based system to manage all their customer support-related needs.

What do you dislike?

This software is not designed for large or medium large users. It will not provide the ability to grow with a company as the company grows beyond the limits of this software. There are some issues with speed on various networks and latency issues as I have experienced with other solutions in this space. However, none of these are game changers.

Recommendations to others considering the product

Be sure this product can scale with any growth in your web-based help desk software for customer support automation and knowledge base management. This product will help you with automated email handling. If you have a large number of customer email requests this system can help. The system will organize efficient customer support and automate support email handling. The email interface is very strong and automatically converts all incoming emails, parses them, and processes them according to sophisticated workflow rules.

What business problems are you solving with the product? What benefits have you realized?

It combines robust features with strong user interface. This interface is able to provide a very powerful customer interface that can precisely match our company’s website appearance and menus. This is a good feature that we had issues with prior to CRMdesk. Overall it has really deepened our web-based help desk software for customer support automation and knowledge base management.

CRMdesk review by Everett B.
Everett B.
Validated Reviewer
Verified Current User
Review Source

"Your money related and client information in one place "

What do you like best?

It is a contraption that gives deceivability to every one of the parts of CRM information including quick books information. It improves the method for your work to complete effectively.

By utilizing this item the client remains cheerful and you will become more acquainted with about every client’s history and the things they require so nothing gets missed. World class group at Intuit has affirmed its adjusting motor which is coming out on top.

What do you dislike?

In a way it is especially vital to understand that for all intents and purposes no product in the CRM programming class is flawless arrangement that can satisfy every one of the requirements of different organization sorts, businesses or sizes likewise it is additionally one them.

In this market loaded with online applications you can without much of a stretch discover virtual products like this and it is difficult to depend in one of them, even one can likewise discover different programming projects bolster a general gathering of clients which offers an intricate element base.

Recommendations to others considering the product

The item is really fulfilling the genuine individuals and organizations. I would prescribe the general population who are included in various organizations, for example, little or huge or individuals who are running associations can utilize this stage for their regular schedule.

This application helps you to settle on an educated purchasing choice that you won't lament. It is a technique where any association who needs to integrate data between their quick books bookkeeping framework

What business problems are you solving with the product? What benefits have you realized?

This application spares such a great amount of time by keeping every one of your information in only one place. It synchronizes with the quick books superior to any other person in the market so that nobody needs to enter the information twice.

Anybody can without much of a stretch find client conversations to track worker exhibitions. Everyday business errands can be more productive by this application to meet the client’s needs, doling out subsequent meet-ups and sharing logbook has never been so natural.

With the basic intuitive instrument no additional coding is required in tweaking the fields to coordinate the work processes.

CRMdesk review by Administrator in Outsourcing/Offshoring
Administrator in Outsourcing/Offshoring
Validated Reviewer
Review Source

"great features"

What do you like best?

I love how I can interact with emails from all channels, Facebook, and Twitter interactions all in one. I never have to leave the software, and I can create filters that put certain cases into separate "folders" if they have certain key words. I can add notes to cases on things I've tried with someone. I especially use notes if I forward the case above me. The person who now sees the case will also see my notes on my interaction with the customer. One of my favorite features is the customer history tab. Any time that have interacted with us, we can see all of those cases in one place.

What do you dislike?

I don't like how cluttered the interface gets with thousands of cases that get generated. It's annoying to get rid of spam cases. Deleting becomes a pain. Why can't there be a mass-delete option? Also, if you've been away from Desk.com for too long, you come back to thousands of cases. During that time, others may have already resolved the issues through external email or directly on Facebook so the cases become redundant and can cause duplicate interactions.

What business problems are you solving with the product? What benefits have you realized?

Anytime a customer attempts to interact with us, we want to make sure they are responded to. We currently have multiple email accounts that customers can find and send emails to as well as multiple Facebook accounts. Desk.com just makes it all easier for customer support.

CRMdesk review by User in Higher Education
User in Higher Education
Validated Reviewer
Verified Current User
Review Source

"CRM Desk Review"

What do you like best?

I like the organization of CRM Desk. It helps us keep all our calls and emails organized in our communications center.

What do you dislike?

The system logs you out very quickly if you are not active and is sometimes very slow to pull up information.

Recommendations to others considering the product

It is a great tool. I would recommend to get used to the layout and play around with all the links and tools on the site. It is a great way to track information.

What business problems are you solving with the product? What benefits have you realized?

Tracking student inquiries and concerns by tracking calls and e-mails. It is great to look back and already know what issue a student has been having

CRMdesk review by Monica B.
Monica B.
Validated Reviewer
Verified Current User
Review Source

"Essential for logging connections with customers!"

What do you like best?

It was easy to keep track of contact with our customer base. I was able to effectively log calls and interactions, and go back and quickly find what I needed when I needed to reference a previous contact. It was easy to navigate, simple to teach to new users, and simple to learn quickly.

What do you dislike?

I didn't come across any functions of CRMDesk that weren't helpful, easy, or beneficial.

Recommendations to others considering the product

Whether your business is big or small, if you are in contact with your customers, you need a client relation manager, and CRMDesk is affordable, their support is unmatched, and the product itself is easy to use and very helpful.

What business problems are you solving with the product? What benefits have you realized?

We needed assistance with figuring out call drivers and the reasoning behind these drivers, so that we could train and implement any new policies to help resolve any issues. As well as figuring out call drivers, we were able to get a better understanding of our customer demographic, and better anticipate their needs. We noticed at least a 37% reduction in recurring call drivers after six months of using CRMDesk.

CRMdesk review by User in Health, Wellness and Fitness
User in Health, Wellness and Fitness
Validated Reviewer
Review Source

"Information available for everyone"

What do you like best?

Is fast and easy to use. Allows everybody to add information, also identifying the user and the time the remark was posted. Has a detail search tool that allows a fast acquisition of the information required.

What do you dislike?

Sometimes the search criteria deletes itself and it takes a few minutes to load back and allowing me to select it again. If the search criteria is not on the list, the info will not be found.

What business problems are you solving with the product? What benefits have you realized?

We need to keep everyone posted about the issues the clients call about, CRM allows us to do that without lagging or freezing, that's the primary problem we solved, because what we used before was always shutting down. The primary benefit is making the information accesible for everyone even when connecting at different times.

CRMdesk review by Dillon H.
Dillon H.
Validated Reviewer
Review Source

"Great service"

What do you like best?

This tool is very simple and has an exhaustive set of features such as for lead management, allowing a salesperson to keep the track of all his leads. It also has a great dashboard that provides detailed and beautiful analytics, as well as integration with other applications like MailChimp, Google Apps, etc.

What do you dislike?

Its action on redundant data need to be improved such that if there is redundant data, it should provide notification to admin as well as stakeholder's involved.

Recommendations to others considering the product

Best product out there

What business problems are you solving with the product? What benefits have you realized?

We have saved a lot of money.

CRMdesk review by Suzette B.
Suzette B.
Validated Reviewer
Verified Current User
Review Source

"User friendly, easy prompts. "

What do you like best?

User ease. It isn't too difficult to figure out how to work through the program.

What do you dislike?

Nothing. I never have an issue submitting a helpdesk ticket.

What business problems are you solving with the product? What benefits have you realized?

HelpDesk ticket request to either obtain assistance with password lockouts. Also requests for error messages that are the result of using other software programs.

CRMdesk review by Vaan A.
Vaan A.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"In my experience, I personally preferred this over PeopleSoft"

What do you like best?

I like how making tickets is a lot simpler

What do you dislike?

The navigation can be adjusted to be more mordern

What business problems are you solving with the product? What benefits have you realized?

I take in computers for software and hardware repair and troubleshooting. I notice that this is required for my role, and it’s always fast to get to put in my tickets

CRMdesk review by User in Non-Profit Organization Management
User in Non-Profit Organization Management
Validated Reviewer
Review Source

"Robust features and elegant user interface"

What do you like best?

CRM desk is an efficient web-based help desk software for customer support automation and knowledge base management over the internet. I enjoy how the app can support an unlimited number of customers and can be seamlessly integrated into a company’s website.

What do you dislike?

The only downside I can mention is they do not have Spanish support so if your business needs technical help with the app it might be difficult to communicate with them. This isn't an issue for my business though.

Recommendations to others considering the product

I would say don't hesitate contacting them about any questions you have about their service. They have amazing customer support!

What business problems are you solving with the product? What benefits have you realized?

Automated email handling & Easy migration to new support system

CRMdesk review by Administrator in Computer Software
Administrator in Computer Software
Validated Reviewer
Review Source

"CRMdesk does the ABCs"

What do you like best?

In short, CRMdesk in my evaluation. does what is expected. It is a nice little tool that get you the fundamentals and necessities of a help desk software. It let's you define a customize screen with enough bells and whistles. Has a reasonable ticket system and aloows for various types of doc attachments. Does reports and general emails.

What do you dislike?

Only thing I can say the language module is rather small, Just wish it had more of a selection. It has around 10 languages-which are some of the popular ones. However I heard they may be increasing that

What business problems are you solving with the product? What benefits have you realized?

It so9lved for us a quick need and solution. Does all of the ABCs.

CRMdesk review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"CRMdesk"

What do you like best?

We use the Support Desk version of CRMdesk. We use CRMdesk to track customer calls, complaints, resolutions and use this information to help determine the scope of our upcoming product releases. By using CRMdesk Support Desk we are able to constantly provide our customers with great service and provide products where they feel their suggestions are being heard.

What do you dislike?

I really wish CRMdesk would provide a live chat feature for the Support Desk application.

What business problems are you solving with the product? What benefits have you realized?

We are utilizing CRMdesk to solve all our help desk needs.

CRMdesk review by Brandon G.
Brandon G.
Validated Reviewer
Review Source

"CRMdesk Review"

What do you like best?

The cost of the product is quite good for what you receive. There are other pieces of software that have similar functionality for more dollars. This could be why we use the software

What do you dislike?

I do find that some areas of logging have been buggy, but most of the issues have been patched.

What business problems are you solving with the product? What benefits have you realized?

The ability to log connections with customers and figure what the real issues are.

CRMdesk review by Consultant in Information Technology and Services
Consultant in Information Technology and Services
Validated Reviewer
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Great for finding problems"

What do you like best?

Thanks to CRM desk, we tracked and understoon call drivers, and we figured out the reason why call drivers actually appeared. It was our logical precoursor for implementing new policies and solutions, and overall, it was a cure for every issue. While using it, we understood that we've improved to the extent of following customer demographics, and were able to anticipate and predict their requests. Consequently, our 6-months experience with CRM Desk reduced call drivers by 37%!

What do you dislike?

Through a number of tests and scenarios based on information in the database there have been no issues to this point.

What business problems are you solving with the product? What benefits have you realized?

n/a

CRMdesk review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Review Source

"Great experience and overall quality product "

What do you like best?

I found that crm was scalable to the standards the work place was looking for, it worked well for a small company and was an application that was easy to use. The application was web based and the help and assisantance gor the application was all available at fingertips and easy to access over the net.

What do you dislike?

The only thing I did not live or is the cost for the services wasn’t scaled between user after 25 reps.

Recommendations to others considering the product

This is a great product and very easy to use and integrate your Work in.

What business problems are you solving with the product? What benefits have you realized?

I had some scalability issues with new data for new end users but all and all it was a good experience.

CRMdesk review by User in Real Estate
User in Real Estate
Validated Reviewer
Review Source

"I struggled to log connections with my customers and CRM Desk helped me"

What do you like best?

I am able to track each customer from my database, and to log calls and interactions timely and efficiently. I locate data quickly, especially when I need to refer a former contact. Navigation is intuitive and straightforward, and I think that novice users won't have any problem to understand it

What do you dislike?

There is no feature I could describe as dysfunctional, unbeneficial, or complicated. Everything is so helpful, right where it should be.

What business problems are you solving with the product? What benefits have you realized?

Keeping track of our customer base was easy. With this platform, I was able to log interactions and calls, retrieve what I needed for referencing a past contact. It's very simple navigating around, easy to teach to new users, and quick to learn.

CRMdesk review by User in Financial Services
User in Financial Services
Validated Reviewer
Review Source

"CRM in the workplace"

What do you like best?

Product possesses great functionality aND a interface that is easy to navigate. The software makes helping customers a lot easier and the organization is second to none. I highly recommend this product to any company looking for a well oiled machine in terms of managing a customer service based place of business

What do you dislike?

I honestly do not have very many negative things to say about the CRM software. I feel that a lot of thought went in the design and it is a highly functional system that make day to day customer interactions streamlined and far better than they would be without this software

What business problems are you solving with the product? What benefits have you realized?

Customer organization and a database

CRMdesk review by Rita C.
Rita C.
Validated Reviewer
Review Source

"Multilingual user interface!!"

What do you like best?

User can customize unique needs, reduce ticket resolution times and reduce support costs while increasing customer satisfaction

What do you dislike?

Not really sure if I had any issues with CRMdesk

What business problems are you solving with the product? What benefits have you realized?

It is highly customizable which means easy to use for different users. Integration with your websites also very useful and automatic email notifications is the best!

CRMdesk review by Amrutha M.
Amrutha M.
Validated Reviewer
Review Source

"Best tool for management roles"

What do you like best?

The application is easy to use and very handy while generation reports

What do you dislike?

As I was new to this software, it took some time to get to know things

What business problems are you solving with the product? What benefits have you realized?

Helped a lot as I worked in a maintenance role, it has automated support system for the organization that make life easy

CRMdesk review by Percy Wilberth B.
Percy Wilberth B.
Validated Reviewer
Review Source

"Nice software"

What do you like best?

The software is very intuitive and easy to use for a new users, you will get this software familiar very fast.

What do you dislike?

One of the things that I don't like is the possibility to change the main distribution

What business problems are you solving with the product? What benefits have you realized?

The business problems that I solve are mentionings in the Facebook,instagram, Twitter's page of a supermarket company

CRMdesk review by Internal Consultant
Internal Consultant
Validated Reviewer
Review Source

"Well integrated, with myriads of options."

What do you like best?

I like how easy it is to add it to an existing database with Sugar!

What do you dislike?

I wasbt super thrilled with initial configuration. Anything that isn't enabled OOB is virtuakly impossoble to configure without advanced linux knowledge.

Recommendations to others considering the product

make sure you add it to a linux machine like TurnKey if you want to be able to admkn effectively. youll probably have to reset the config at least once to grt ot working, of you have anythng but thw default config.

What business problems are you solving with the product? What benefits have you realized?

prompt customer response times arw a must, and this tripled mine!

CRMdesk review by Administrator in Consumer Electronics
Administrator in Consumer Electronics
Validated Reviewer
Review Source

"5 stars"

What do you like best?

I am able to track each customer from my database, and to log calls and interactions timely and efficiently. I locate data quickly, especially when I need to refer a former contact. Navigation is intuitive and straightforward, and I think that novice users won't have any problem to understand it.

What do you dislike?

There is no feature I could describe as dysfunctional, unbeneficial,or complicated. Everything is so helpful, right where it should be.

What business problems are you solving with the product? What benefits have you realized?

Easy to teach novice users the interface and workflow, and it is a fantastic contact tracking tool.

CRMdesk review by User in Financial Services
User in Financial Services
Validated Reviewer
Verified Current User
Review Source

"Salesforce"

What do you like best?

I love how easy it is to make tasks and receive students documents

What do you dislike?

I dont like that their are separate places to upload documents which slows down our processes

What business problems are you solving with the product? What benefits have you realized?

more organized with student information and easy to see what I have to do that day

CRMdesk review by Jason L.
Jason L.
Validated Reviewer
Review Source

"CRMDesk Review"

What do you like best?

Its extremely user friendly and functions how a CRM should.

What do you dislike?

How plain and basic looking it is. Should be able to edit appearance.

What business problems are you solving with the product? What benefits have you realized?

Solving issues related to customers websites. Its very easily to use and is very beneficial for finding tickets quickly

CRMdesk review by User in Hospitality
User in Hospitality
Validated Reviewer
Review Source

"Excellent Support System!!"

What do you like best?

This software is great!!!

The best about it is that is a web based program, so you will only had issues if the internet connection is not good.

What do you dislike?

As i mentioned since its web based software, my internet was very slow at the beginning and it was lagging .

i managed to fix this right away!

What business problems are you solving with the product? What benefits have you realized?

With CRM i was able to keep track of the customer's request as well as any inputs or notes we might required throughout the calls.

CRMdesk review by User
User
Validated Reviewer
Verified Current User
Review Source

"A good resource "

What do you like best?

It's very intuitive and easy to use for a large group of people in different areas.

What do you dislike?

It doesn't talk to other software so easily.

Recommendations to others considering the product

consider other software you're using and determine if it speak to those programs

What business problems are you solving with the product? What benefits have you realized?

consolidating data is perfect, pulling and importing reports is easy

CRMdesk review by User
User
Validated Reviewer
Review Source

"Easy to use"

What do you like best?

It very user friendly and easy to use. It is also very fast as compared to others. You don't have to fill lot of details to contact them

What do you dislike?

I liked everything about this so far if I have any complaints in future I will update here.

What business problems are you solving with the product? What benefits have you realized?

Any issues related to CRM can be solved quickly by using CRMdesk. It is very fast and easiest way to solve any issue related to CRMdesk

CRMdesk review by Daniel W.
Daniel W.
Validated Reviewer
Review Source

"Gets the job done"

What do you like best?

With many great us to help

With Customer Support. This is the tool

For the job.

What do you dislike?

The response time/load

Time loading a customer can be slow

At times.

Recommendations to others considering the product

Be patient.

What business problems are you solving with the product? What benefits have you realized?

Customer Information and Donation History.

CRMdesk review by Executive Sponsor in Information Technology and Services
Executive Sponsor in Information Technology and Services
Validated Reviewer
Review Source

"CRMDESK SOFTWARE"

What do you like best?

ITS VERY EFFICENT WEB BASED HELP DESK SOFTWARE FOR CUSTOMER SUPPORT AUTOMATION KNOWELDEGE BASED MANAGEMENT OVER THE INTERNET

What do you dislike?

I DISLIKE NOTHING VERY WELL SUPPORT THE SOFTWARE STRAGIES AND SUPPORT A GREAT SYSTEM

Recommendations to others considering the product

CRMDESK A GREAT SUPPORT SYSTEM SOFTWARE TO USE WITH GREAT OBSERVING IDEAS TO SUCCESS

What business problems are you solving with the product? What benefits have you realized?

CRNDESK HELP IMPROVE QUALITY AND REDUCES EXPENSE OF WEB BASED CUSTOMER SUPPORT ITS COMBINE ROBUST FEATURE ELEGANT USER INTERFACE

CRMdesk review by Amy Huff B.
Amy Huff B.
Validated Reviewer
Review Source

"Support for our clients"

What do you like best?

I like that it is web-based help desk that is very usable.

What do you dislike?

Sometimes it is difficult to get the information needed to resolve the issue.

What business problems are you solving with the product? What benefits have you realized?

We solve IT problems for the campus.

CRMdesk review by Janane S.
Janane S.
Validated Reviewer
Review Source

"CRM Desk Tool"

What do you like best?

Various categories and fields that better align and produces a report with clarity

What do you dislike?

The tool becomes slow to update fields eventually

What business problems are you solving with the product? What benefits have you realized?

Categorize issues and put it in a separate bin. Demarcates one issue from another

CRMdesk review by Administrator in Food & Beverages
Administrator in Food & Beverages
Validated Reviewer
Review Source

"Good but could be better"

What do you like best?

Great functions and a lot of customization options to make it just the way you like it.

What do you dislike?

Usability. You could write a 10,000 word guide on this product and there would still be content you missed. It needs to be more user friendly.

Recommendations to others considering the product

Consider going with a serious training session or conference.

What business problems are you solving with the product? What benefits have you realized?

Ticket management. We're much more organized in handling tasks. Things are more assuredly completed.

CRMdesk review by Lindsey B.
Lindsey B.
Validated Reviewer
Review Source

"Helpful product"

What do you like best?

The information is easily accessible and organized

What do you dislike?

If you get behind it can be a lot of work to input, but that is a user inefficiency, not the product

What business problems are you solving with the product? What benefits have you realized?

Keeping client input organized and centralized

CRMdesk review by Administrator in Consumer Goods
Administrator in Consumer Goods
Validated Reviewer
Review Source

"CRM desk software review"

What do you like best?

CRMdesk was easy to navigate. The ease of use was definitely the most appealing aspect of this software. I loved how quickly and easily it was to learn and begin to navigate.

What do you dislike?

I didn't dislike much about CRMdesk, it was easy to use and I loved it, maybe I dislike that it wasn't released a long time ago. A lifesaver!

What business problems are you solving with the product? What benefits have you realized?

Organization of customers and personal info. It has definitely been a lifesaver to me.

CRMdesk review by LOKESH A.
LOKESH A.
Validated Reviewer
Review Source

"helpdesk automation"

What do you like best?

the user interface is excellent and can be customized easily

What do you dislike?

some issues with email interface and frequently asked questions not comprehensive

What business problems are you solving with the product? What benefits have you realized?

platform independent benefits and internet-based support

CRMdesk review by Amanda C.
Amanda C.
Validated Reviewer
Review Source

"Easy to use database"

What do you like best?

I can conveniently see all my notes and policies in one place

What do you dislike?

First time setting up can be a bit confusing

What business problems are you solving with the product? What benefits have you realized?

Keeping my policies and contact in one place

CRMdesk review by Administrator
Administrator
Validated Reviewer
Review Source

"A great expierence using CRMDESKY"

What do you like best?

The easy way to use the platfform, i think its the most important thing right now, need to be intuitive for all the persons who have contact with this.

What do you dislike?

The prices of a premium service is the most defficent, because theres so many differet companies who offers better results and prices.

What business problems are you solving with the product? What benefits have you realized?

Platform devolvment

Different access

And support

CRMdesk review by Joshua v.
Joshua v.
Validated Reviewer
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Great software"

What do you like best?

Easy to use and manage things with. Great ticketing software. No issues. Me

What do you dislike?

Not much bad to say about this software.

What business problems are you solving with the product? What benefits have you realized?

Managing tickets

CRMdesk review by Consultant in Accounting
Consultant in Accounting
Validated Reviewer
Review Source

"Multifunctional software"

What do you like best?

It is great and allows you to understand the client the best due to being able to view the clients history and the software also requires some requirements for the clients information.

What do you dislike?

Takes a lot to learn the program for example knowing where all of the clients information can be found

Recommendations to others considering the product

Great for the general population and is a great choice

What business problems are you solving with the product? What benefits have you realized?

Clients information

Kate from G2 Crowd

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* We monitor all CRMdesk reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.