It's ease of use is great. It allows multiple ways of integrating social activities, and allows for tracking of calls and overall information.
What do you dislike?
It is too simple, to the point of fault. If your new you are lead on a path that is laid out for you. It can make it easy to learn but hard to master if you don't understand every aspect of the program.
Recommendations to others considering the product
Make sure to check if it focuses on areas you need most.
What business problems are you solving with the product? What benefits have you realized?
Customer order issues and details are easily trackable.
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