Administration is not overly complex. Reporting functionality is good as well. Can integrate with other applications (Jira and Google Apps in our case).
What do you dislike?
Time off functionality used not to be as straight forward as the rest of the product. But not the case any more with the latest improvements.
What business problems are you solving with the product? What benefits have you realized?
This is a solid product that is meeting our needs, which currently are limited to time reporting on projects. It does allow for multiple project types and billing types, which creates some decent flexibility.
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