CronSights

(3)
4.0 out of 5 stars

WorkIt! automatically tracks the exact actual time your users spend working on Cases, Leads, Opportunities, and on other standard or custom Salesforce objects.

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CronSights review by Administrator in Computer Software
Administrator in Computer Software
Validated Reviewer
Invitation from G2 Crowd
Reviewed On

WorkIT

What do you like best?

The time tracking capabilities within Salesforce provide valuable information on how long agents are spending working cases.

What do you dislike?

The time tracking is limited to how much time an agent spends with the case as the active tab. This has the potential to be inaccurate if agents do sit on the screen while working other support issues.

What business problems are you solving with the product? What benefits have you realized?

Agent Productivity. Benefits have been realized as we've been able to integrate this data into our eWorkforce Management software. This has enabled more accurate workload forecasting.

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CronSights review by <span>Shaun H.</span>
Shaun H.
Validated Reviewer
Organic
Reviewed On

Fantastic tool for Sales Managers

What do you like best?

Time tracking at record level within Salesforce

What do you dislike?

Not much really, this tool is really flexible.

Recommendations to others considering the product

Measuring time is time well spent

What business problems are you solving with the product? What benefits have you realized?

I had no idea how much time I or my team was spending on sales. We are now able to measure our time spend within, Case, Opportunities etc and as such we are better able to resource projects.

What Contact Center Workforce solution do you use?

Thanks for letting us know!
CronSights review by <span>Peter B.</span>
Peter B.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Easier Than I Expected

What do you like best?

Fully integrates with Salesforce. Great time tracking software so you can measure how long your support staff is working on cases.

What do you dislike?

Reporting is a bit tricky but overcomable. Everything else is great.

Recommendations to others considering the product

Give it a try .. I can't find another tool out there that does any better.

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Kate from G2 Crowd

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* We monitor all CronSights reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.