What do you like best?
I LOVE push notifications to inform people of last minute changes. We had a dinner scheduled in a covered breezeway and though it was sunny, the wind was fierce. When we had to move the reception to an indoor location on a different floor, I just sent out a notification and everyone knew where to go. I've also used it to alert people to items left behind after a conference had just ended in hopes they could pick it up before departing for the airport.
What do you dislike?
The API integration doesn't always transfer from Cvent. There have been times I've made an update in Cvent then had to go back and force the syncing. There are times that users will still have to exit out of the event then manually refresh the app to get the information even after we do an API push. The new two-step verification to log in is also a bit frustrating. While it's rather self-explanatory to use, it takes a bit longer to log in. I am all for having the verification in place, but it seems like if you click a download link from your email on your profile, that should be verification enough. The easier it is to log in to an event, the higher the adoption rate will be.
Recommendations to others considering the product
I would recommend not trying to implement Cvent and CrowdCompass at the same time. Spend a year getting fully acclimated to Cvent and its features, then work on CrowdCompass. While both are relatively user friendly, the last thing a meeting planner needs is the added stress of two new technological features while executing an event. You will certainly want to begin working on your first CrowdCompass event early to ensure everything can get approved by Apple and Android. We had issues when our first event went out along with the iOS8 update causing a lot of our information to be lost in technological Neverland.
What business problems are you solving with the product? What benefits have you realized?
We have saved over 32 man hours by not printing, plus over $3000 in printing/shipping costs for our 100 person events. We don't have to worry about outdated presentations and information due to printing deadlines. Our attendees love not toting around binders throughout the conferences. We can also use the password protection on the events which makes our information more secure than when we were having papers left behind in rooms and our staff had to run through retrieving information before the hotel staff could pick them up (even though we state any papers left behind had to be returned to us, they weren't always handed back). We used to ship all papers left behind back to the office to shred. Now we save on the shipping cost to get materials back to the office and we save on time shredding.