What do you like best?
After working with technology that continuously fell short on performance, I was surprised by the success of CrowdCompass. The massive features it promised didn't seem like it could possibly result in easy use - but it is very easy to use! I've never seen a back-end system so intuitive. I wish Cvent could design all of our other operations software!
What do you dislike?
I don't think I have even fully utilized all the services available on the crowdcompass app, so it is hard to say. I will say, however, that the reporting metrics would be better if it could produce a quick one-page with pertinent use information I could hand to management.
Recommendations to others considering the product
Follow the advertisement walk through. Getting people onboarded with our app BEFORE the event was key to its success. Also, we offered a raffle and give-aways following the event to those who were the most interactive.
What business problems are you solving with the product? What benefits have you realized?
We were trying to solve the issue of printing programs for our annual conference. It was intended to allow us to make changes up to the day, as a program is often outdated the moment it is printed.
In addition to successfully delivery a calendar for our attendees, we ended up with the unintended side effect of receiving valuable feedback from our users about each session. The volume of evaluations submitted for each workshop was certainly more detailed (and more in quantity) than we ever could have expected to receive in person. It helped us immensely in planning for the next year's conference.