CrowdControlHQ

(5)
4.4 out of 5 stars

CrowdControlHQ is a leading social media management and compliance platform built for enterprise.

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CrowdControlHQ Reviews

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CrowdControlHQ review by Elloise R.
Elloise R.
Validated Reviewer
Verified Current User
Review Source

"Insightful, friendly, productive"

What do you like best?

Crowd Control allows us to easily manage all of our social media pages and allows us to validate the posts which will soon be created solely bt our branches allowing us to control the content sent out to our consumers.

What do you dislike?

- You are not able to create polls using Crowd Control.

- Emoji's are not categorised.

- When you add a news story link only the link appears and not a photo link/ story link which make the story more noticable

Recommendations to others considering the product

Crowd Control is very easy to use and allows you to post the same tweet to multiple social media platforms with ease which saves time and effort. The sight also alloes you to edit the tweet for each platforms so you can tailor the tweet specifically for that audience; which is great.

On the back of all if this it is very easy to take data from the analytics section of the site to create reports which show you how your social reach is improving, what your audience is interested in and therfore allows you to make infomrative decisions on what content to post.

What business problems are you solving with the product? What benefits have you realized?

- Benefits include the control of all Minster social media pages

-The ability to schedule tweets to be posted at a time and date of our choosing.

- Easy creation of reports on our socaile media reach, customer interaction

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CrowdControlHQ review by Jordan G.
Jordan G.
Validated Reviewer
Verified Current User
Review Source

"Crowd Control - A great platform for anyone serious about Social Media Marketing"

What do you like best?

The simplicity of the platform. It's really easy to schedule outbound posts, check what's been scheduled for what days in the month, and it's also a really useful software to check that you're on top of the inbound content too.

What do you dislike?

It's a bit difficult if you want to schedule multiple photos on a Facebook post, for example. If this you do this, it will always ask you to create a new album.

Recommendations to others considering the product

If you're looking for an easy-to-use social media platform, Crowd Control is the system to use.

What business problems are you solving with the product? What benefits have you realized?

Owning 13 business pages on Facebook is not always easy to monitor, especially when it comes to dealing with enquiries. The conversations tool is a great place to monitor messages and comments all in one place.

What Social Media Management solution do you use?

Thanks for letting us know!
CrowdControlHQ review by Emma M.
Emma M.
Validated Reviewer
Verified Current User
Review Source

"CCHQ - powerful tool for social media management for business"

What do you like best?

The tool is robust, user-friendly and intuitive to use. It has all the features needed to manage multiple social media accounts, and control the associated risks. The customer service provided by CCHQ is excellent, and they are continually improving the product and introducing new features.

What do you dislike?

It's hard to find something to dislike with this quality product.

What business problems are you solving with the product? What benefits have you realized?

We have multiple social media accounts and multiple social media users across the business, therefore we need to manage the incoming and outgoing posts in a coordinated way, and keep an audit trail of each user's activity - in order to maintain quality and consistency of output and control any reputational risk.

CrowdControlHQ review by Abi B.
Abi B.
Validated Reviewer
Verified Current User
Review Source

"A great social media monitoring tool"

What do you like best?

For me, the best feature is conversations as it has made my Customer Service team's day a lot easier. From a marketing perspective the analytics tool is also great.

What do you dislike?

There isn't anything i really dislike, the only improvement I can think of is enabling a report for automatic YOY analysis as a lot of the work I do is measured year on year.

What business problems are you solving with the product? What benefits have you realized?

The key problem addressed is the risk of multiple people across the UK being involved/accessing social media and having a clear view of what is being said by who. Ultimately Crowd Control allows me that control and insight into who is saying what.

CrowdControlHQ review by User
User
Validated Reviewer
Review Source

"Excellent platform for managing multiple social media channels"

What do you like best?

Very user-friendly, help and advice always delivered promptly and I really feed feedback is taken on board.

What do you dislike?

Mobile web version a bit clunky but I understand there is an app in development

What business problems are you solving with the product? What benefits have you realized?

Allowing multiple users to access our company social media accounts and schedule posts.

Manage social customer service workflows efficiently

Kate from G2 Crowd

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