Crownpeak DXM

Crownpeak DXM

(32)
3.9 out of 5 stars

Crownpeak DXM is the only cloud-first Digital Experience Management (DXM) platform with native Digital Quality Management (DQM). The result is easier, faster and more cost-efficient digital experiences for Marketing and IT teams and their customers.

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Crownpeak DXM Reviews

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Showing 33 Crownpeak DXM reviews
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Crownpeak DXM review by Administrator in Marketing and Advertising
Administrator in Marketing and Advertising
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"CMS is ok but Customer Support is weak"

What do you like best?

The back end of the CMS in terms of adding new pages and editing text and images is relatively simple with existing components.

What do you dislike?

We implemented Crownpeak in the past year. They have a severe resource constraint in their professional services department. Unless you have an in-house developer, and maybe even then, it is very difficult to execute on changes to templates, reporting, personalization, etc. in a timely manner.

Recommendations to others considering the product

Ask a lot of questions and don't be too impressed by their demo. Nearly all of the changes to functionality we want to make include significant dev work with their professional services team, which drive up costs.

What business problems are you solving with the product? What benefits have you realized?

We needed a CMS that would accommodate multi-language sites. Crownpeak offers the ability to do that but there is no integration with our translation vendor and the workflow is cumbersome.

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Crownpeak DXM review by Administrator in Financial Services
Administrator in Financial Services
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Verified Current User
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"Lightweight, Cloud based and low cost"

What do you like best?

I like their support system, the developers are really smart and quick. They are accurate with their effort estimates and are experienced programmers. Another benefit is their familiarity with AWS and the ability to host and own the AWS part of the configuration. Scalability and security is important to us. They've developed a good relation with AWS and provide also manage the relations/configuration.

Their customer service is great. Not all Account Managers are great but the ones that are pay attention and truly care about solving your pain points and making the product experience better for you. But overall, customer experience is one of their plus points.

Their search solution is pretty robust and customizable.

What do you dislike?

I find the interface to be slow i.e. loading folders/sections, assets, saving etc. We have numerous businesses using CrownPeak and in the past there has been a long publishing queue/publishing slowness. However, they have made changes to remedy this.

They don't have a database solution, however that may have changed.

Form builder a.k.a. WCO is not robust at all.

Group permissions, especially when you have multiple instances.

Their latest version V3 isn't that amazing and there are features that were promised, but are still in development.

Their Digital Asset Management, does the job but isn't amazing.

What business problems are you solving with the product? What benefits have you realized?

Business problem we're solving is having a CMS that we can "quickly" configure and implement. Cloud based means you're always on the latest version of the software and being hosted on AWS means extra security and CDN (content delivery network) for performance.

What Web Content Management solution do you use?

Thanks for letting us know!
Crownpeak DXM review by <span>Pierre-Jean &quot;PJ&quot; F.</span>
Pierre-Jean "PJ" F.
Validated Reviewer
Verified Current User
Review Source

"An excellent platform with an excellent team"

What do you like best?

A great platform supported by a team of talented experts that stay in touch with the current market trends. The team has ben amazing at working with partners , supporting them and listening to their needs.

The platform is evolving constantly and the CP team is really good at keep us up to date on latest features as well as capturing the input for our own needs.

What do you dislike?

Nothing ! it's a great platform to work on ! If you have core team with .net knowledge the transition is very simple. The Volte interface could been improve but the team is already working on a new version of a GUI to assist the developers team.

Recommendations to others considering the product

Connect with the enablement team and the larger crownpeak team , they are amazing !

Ask for a demonstrations and do not hesitate to talk futures roadmap , they will share all the informations possible.

What business problems are you solving with the product? What benefits have you realized?

We are building websites in the Pharmaceutical industry in an highly compliant environment. We build large volumes of corporate responsive site. We leverage CMS to simplify the workflow for our client and lower labor works for site updates. Working with crown peak improve our ability to be knowledge in the CMS world and help us getting better at using this type of platform successfully. The CMS market is fairly large but CMS make a huge difference in term of partnership and define the trends on the market

Crownpeak DXM review by <span>Clare H.</span>
Clare H.
Validated Reviewer
Verified Current User
Review Source

"CrownPeak lets the smallest teams do the biggest things!"

What do you like best?

Our organization's website has been on the CrownPeak CMS for SIX years! That is an eternity in the online world and alone makes the case that CrownPeak is a great choice for any organization looking for a scalable, future-proof system that doesn't need to be rebuilt from scratch every couple of years. CrownPeak works tirelessly to make improvements that keep the system fast, secure, and reliable. Unlike many other applications, they don't confuse users with interface changes that are only for change's sake.

What do you dislike?

As a nonprofit cultural institution on the East Coast, we aren't a typical CrownPeak customer. Consequently, we haven't had the benefit of a community of similar users in our area, or at least our time zone. The community appears to be larger on the West Coast. That said, the prompt, competent, go-the-extra-mile support team always has always gotten us unstuck when necessary and given us peace of mind the rest of the time.

Recommendations to others considering the product

If you implement CrownPeak using a third-party vendor, consider hosting the site on CrownPeak to minimize the chances that you will want to make a costly site hosting move in the future. This may also expand the support options you have with CrownPeak.

What business problems are you solving with the product? What benefits have you realized?

Our web team comprises 1-3 people at any given time. As a cultural institution with vast amounts of images, videos, and articles to publish, that might not seem like enough. Thanks to CrownPeak's robust content management and talented support teams, we've been able to share the biggest possible portion of what we do with the whole world.

Crownpeak DXM review by Consultant in Marketing and Advertising
Consultant in Marketing and Advertising
Validated Reviewer
Review Source

"Not Developer Friendly"

What do you like best?

It's good for content editors writing copy.

It's good for managing large sites and minisites. Our client uses it for a hundred or so sites, with thousands of pages, built by a multitude of vendors.

What do you dislike?

It's really difficult for content editors to upload and find images - a pretty core CMS function.

Template creation is really clunky and requires a pretty experienced Crownpeak developer. A .NET dev can eventually pick it up but the lack of documentation and community resources severely limits on-boarding new devs.

There is no source control for code.

There is no support for minification, bundling, SCSS processing, or other modern dev tools

Only Visual Studio 2015 is supported for their Crownpeak Desktop Connection (CDC)

If you want live code to run on the server, you need to do some pretty hacky things - like writing C# that writes C# that can run live. Yuck.

No databases of any kind. This means that if you have any JavaScript applications you have to write out JSON and publish that. So you'll have a disconnected recordset somewhere - probably in a Spreadsheet - that you'll need to export to JSON and upload to Crownpeak.

Publishing and keeping JavaScript app source, as well as page-level custom HTML/CSS is a hack.

Only allows for outdated .NET webforms (no MVC - though CP might say otherwise)

Publishing is often very slow or gets "stuck" - requiring CP support to unlock the queue

What business problems are you solving with the product? What benefits have you realized?

For a very large organization, it's a difficult feat to manage lots of web content. Crownpeak does a pretty decent job of this.

Crownpeak DXM review by <span>Madhu S.</span>
Madhu S.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Core WCM, DME at an affordable cost"

What do you like best?

IT side:

* Simplistic approach to the architecture and code framework

* In-built scalability and security

* A lot of sample code for ease of development

* Decent community, documentation site

* Relatively less IT overhead (hardware, software and resources) compared to other systems

Marketing/Business side:

* Once implemented properly, the authoring experience is very simple and easy to use

* Highly configurable workflows (author editorial review process)

* Integrated analytics

What do you dislike?

Connectors:

* While there are 50+ connectors, we would need more and more as newer products surrounding the core CMS keeps increasing

Digital Marketing:

* Need stronger Digital marketing tools, features added/ refined

Recommendations to others considering the product

If you are considering migrating to a new CMS, think of the following factors.

- Want a lower IT overhead

- Want a lower TCO

- Be on the cloud

- Have a simpler site in terms of content, templates

then, go for Crownpeak.

Caution: If you have a lot of other systems in-house that needs to be integrated to Crownpeak, you will need additional considerations (firewall, ports, access, content sharing, delivery methodology etc). Strongly suggest that you have separate conversations with Crownpeak Tech team before starting the migration work.

What business problems are you solving with the product? What benefits have you realized?

I am typically involved in Digital transformation effort for all our clients. This includes CMS evaluation, UX design, CMS implementation etc. Using Crownpeak, we have done several CMS migration projects along with Strategy, design work too. We have seen our clients reap big benefits with great end user experience, scalability and performance on the website. Along with it, the analytics implementation and integration with 3rd party tools helped the client see their KPI metrics and in general how they are performing.

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