I like that you can quickly log on by clicking an icon on your desktop and it immediately takes you to the CSC Help Desk site. They really keep it simple and allow you to search from the front page what your issue can be about. This lets you find the issue and continue down a predetermined decision tree of common issues and gives you a template for that issue to fill out.
What do you dislike?
I don't like that it is so rigid and it is harder to put in a ticket for a lesser known issue or something else that is more original. I think this is something that would vary by configuration of the implementation. I wish that the interface was also more modern looking as it feels like it is stuck in the past.
Recommendations to others considering the product
Work with the vendor to customize a better UI
What business problems are you solving with the product? What benefits have you realized?
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