CSC

(2)
4.0 out of 5 stars

Enterprise-class hosting solutions and cloud services that supply the application infrastructures businesses need today.

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CSC review by User
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CSC Help Desk

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What do you like best?

I like that you can quickly log on by clicking an icon on your desktop and it immediately takes you to the CSC Help Desk site. They really keep it simple and allow you to search from the front page what your issue can be about. This lets you find the issue and continue down a predetermined decision tree of common issues and gives you a template for that issue to fill out.

What do you dislike?

I don't like that it is so rigid and it is harder to put in a ticket for a lesser known issue or something else that is more original. I think this is something that would vary by configuration of the implementation. I wish that the interface was also more modern looking as it feels like it is stuck in the past.

Recommendations to others considering the product

Work with the vendor to customize a better UI

What business problems are you solving with the product? What benefits have you realized?

Getting help desk IT support.

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CSC review by User in Consumer Services
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Low level

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What do you like best?

CSC is a secure program that we use in conjunction with other programs

What do you dislike?

I don't dislike anything about this program

Recommendations to others considering the product

I'm still learning while using the program, but I know that's it's great and I'll learn more. I don't have any recommendations as of yet.

What business problems are you solving with the product? What benefits have you realized?

The business problems we are solving was a matter of efficiency and it's not a problem now that we use CSC. The benefit would definitely be the efficiency of the system itself.

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