What do you like best?
The after sales service. With tons of EHR companies in the market, it was hard to pick one that best suited my practice. The after sales service reputation of CureMD made me lean towards them and I’m glad I did. After getting on board providers like me, we’ve got a lot of questions. Mostly because we’re not IT experts and doctors instead. So, it was nice knowing that the company’s got my back. They were cooperative in every way and have always managed to call me back whenever I needed them. In this day and age, I’d say that a plus point. At least for me.
What do you dislike?
Templates. The EHR templates that were provided with the software did not prove to be as helpful as I had hoped. Lucky for me, I called the team up right away. Joe, I think was his name, was very kind and cooperative and managed to provide me with customized templates according to my specific needs. Thought I got more than what I wanted, it still cost me 2-3 working days which I’m not so happy about.
What business problems are you solving with the product? What benefits have you realized?
Medical billing has improved, undoubtedly. I was told that these companies charge a lot and there’s very less left for providers but that’s not true. I’ve experience growth in my medical billing ever since I’ve started working with them. Their rates are a bit high, but at least they don’t randomly start charging more. Their transparency is great and well the business is good. Plus, the interface is extremely user-friendly: simple and to the point, helps run my practice more efficiently.