Year and year Curve is incapable of having the fee guides loaded to Curve on time. It is 3rd Feb with fee guides effective 1 Feb...and still not uploaded. Same thing since 2015 - And they don't bother trying to meet the deadline either or doing something about it when the deadline has passed. It sits in an open ticket...ho hum...or better yet because a ticket has been read apparently it is "closed and resolved"...but still, no fee guide loaded. Despite contacting them multiple times and well in advance, they just don't care to load the fee guides. Customer service lies and placates... They're message when you call for customer support says "keep it clean people" - hard to do when you meet the "I don't care you're bothering me" attitude that answers the phone. Curve believes it perfectly alright to be paid $$$ so we can manually input our fees.
Charting - pretty and woefully lacking in functionality - elementary at best - sure you can chart an extraction or missing tooth or resto surfaces but nothing else - clinical findings need to be drawn on and tagged - time consuming - inefficient and messy - but when you erase it, it erases all of the history as well - so try keeping track of that. Charting history - cannot go tooth by tooth unless you have all the time in the world - you need to chart all of your amalgams, all of you resins; all of your crowns -by type - so round and round the mouth you go - time consuming.
Medical history is the same thing - there is no log - you click on a medical condition - and then click it away when it is no longer relevant...there is no "history" - unless you keep an open note that you update or feel free to click through every chart note to follow it.
Perio Charting - cumbersome at best; unable to compare exams without clicking back and forth; a 5mm pocket is at the apex of a root; gingival margin is the same; the colours are incorrect for Probing Depths - all orange rather than following standards - blue 0-3 red 4+mm so difficult to read properly. Overall a mess. Difficult to load because of flash.
EOBs - does not calculate total of your fee guide only the fee that the insurance will pay - the EOB does not populate billing automatically - needs to be done manually line by line - confusing for patients because they see that their insurance is covering 100% - to an untrained staff's eye...it also looks like they're insurance is covering 100% - results in too many errors and unneccessary explanations to patients. How hard is it to have totals at the bottom of each of the columns? We've asked since 2015 and Curve has done nothing about it.
Billing - add your Logo - doesn't fit on invoices; Logo appears at bottom of statement with Company name printed at top and then at bottom beside the logo again - poorly aligned; looks a mess.
Account credits - cannot be properly allocated between patient and insurance. so keep your pop-up notes so no one accidentally settles an account with insurance funds while you're trying to sort things out with the insurance company.
Co-ordination of benefits - not a priority for Curve for us Canadians. They'll put it on their list.
Transfer of records - messy - cannot properly print odontogram with treatment completed below it - you have to use snipit or take a screen shot - cumbersome and unprofessional.
Lacking in any forms - Curve doesn't provide much to help you with your forms. What they have now is better, but information is not all collected in Curve and populated to areas where you would like to see it.
you cannot work from Curve - i.e. email patients within Curve to send them anything; same with referrals; you cannot communicate with colleagues from the Curve site - ie. running late; seat patient I'll start LA; etc. But if it is available it will cost you$$$.
Electronic forms can be "completed" and submitted by patients without the patient signing the form. Too much back and forth - a form that requires a patient signature should not be allowed to be submitted without their signature.
Production numbers - accessible and visible to all your staff on the scheduler that if not clicked off is also visible to all of your patients.
User management - security is poor - if you need someone to check your patients out they need access to billing; but given access to billing also gives them access to ALL of your reports whether or not you want them to have access. Same within reports - everyone that needs to access a recare report does not need access to financial reports - Curve is not able to do this. The same is true of Administration rights - you have access to everything.