Customer Service Management

5.0
(1)

Great service isn't just the responsibility of the customer service department. Connect customer service with other departments to identify and resolve issues faster, reduce costs, and increase satisfaction using Customer Service Management.

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Customer Service Management review by Consultant in Information Technology and Services
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"CSM in the Real World"

What do you like best?

Customer Service Management provides a vital service to the organization and its vendors, partners and customers alike. It allows a business to manage and maintain B2B and B2C relationships via esthetically pleasing portals and dashboards.

What do you dislike?

Initial build is can be tedious with some customer who has large amounts of customization.

What business problems are you solving with the product? What benefits have you realized?

Opens up the business to communicate effectively with their partners and end users from a single system of record.

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