Cvent

Cvent

(321)
4.2 out of 5 stars

Cvent provides easy-to-use, integrated technology solutions to maximize the impact of meetings and events of all sizes.

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Cvent review by <span>Shannon C.</span>
Shannon C.
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Verified Current User
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"Cvent - so close and yet so far"

What do you like best?

I like that we can manage our groups in one spot while having clients input their own information.

What do you dislike?

The system runs incredibly slow most days, making it cumbersome to work with. There are so many extra steps to do things that it can be incredibly tedious. For example, when canceling a room type to add a different one for a client, we have to cancel it and it doesn't automatically remove the funds. We have to go in, move any funds that have already been applied to it, then zero out the canceled room, then make sure everything is adjusted properly. This adds extra minutes that feel unnecessary with how smart computers are nowadays. Making small adjustments can sometimes take up a lot of time. It seems not all parts of the system are speaking to one another. It allows a lot of room for error.

What business problems are you solving with the product? What benefits have you realized?

Managing large groups is easier with a system like this. Helps us stay organized and have a reference point for helping clients over the phone

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Cvent review by <span>Kassandra R.</span>
Kassandra R.
Validated Reviewer
Verified Current User
Review Source

"Flexible Registration System with Strong Customer Service"

What do you like best?

I love that Cvent is constantly improving. They really take feedback seriously and work hard to find solutions to your problems. We have a very complex event, and have found solutions to the vast majority of our issues, and where some solutions were a little sticky at first, updated versions and new features have consistently improved functionality. I have found the support team helpful and while our initial representative was not the greatest, I requested a new rep which was processed quickly, and he has been wonderful.

What do you dislike?

There is a bit of a learning curve, but if you require a platform that can handle an event's complexity, I believe this is to be expected. Still, there are a few items that I still don't find intuitive in the interface, but I am confident the release of Cvent Flex will address many of these issues.

Recommendations to others considering the product

Cvent is a complex solution for complex events. At this stage I might recommend utilizing a simpler solution if you are able, but this recommendation may change in the next few months with some of their new releases.

What business problems are you solving with the product? What benefits have you realized?

Prior to adopting Cvent, a lot of our reporting and other processes were manual. We have been able to squeeze a lot of our tasks into Cvent, and even found some solutions for other departments in our organization as well.

What Event Management Platforms solution do you use?

Thanks for letting us know!
Cvent review by <span>Cindy R.</span>
Cindy R.
Validated Reviewer
Verified Current User
Review Source

"Easy & Efficient Event Planning"

What do you like best?

Cvent enables us to manage our multitude of weekly small class scheduled over multiple locations, as well as four large events, all in one easy-to-manage website. We love the easy event set up for classes, as well as the complexities of the large event set up options. The Concur integration enables us to provide a one-stop-shop for our attendees, allowing them to register for the class or event, request a hotel, answer any event-specific questions we may have required, and then book air travel. It's a seamless tool that empowers our small event planning team to double, maybe even triple, our work with ease.

What do you dislike?

There is one section of Cvent that is a constant issue for the set up of our large events. As Medicare cuts impact our company dollar, and the cuts keep coming, we must be very careful with each dollar we spend on events. As such, we require our attendees to share hotel rooms. The Cvent platform does allow for roommate matching, but not in the way which would work for our events. It would be very helpful to us if roommates could be matched across registration types, instead of only allowing attendees of the same registration type to match as roommates. This issue forces us to export the hotel report from Cvent and match them up manually. This is a tiresome practice, and one which could be avoided if Cvent would work to implement more fluid roommate matching initiatives.

What business problems are you solving with the product? What benefits have you realized?

We have seen an increase in productivity for our team since using Cvent. We have greatly increased our number of internal classes hosted each week, without increasing event planning team members. Cvent has allowed us to maintain order in the midst of what could easily become corporate chaos. Our attendees often comment on the ease of the registration and travel booking process. This is due to the Cvent and Concur integration. Additionally, Cvent's integration with CrowdCompass has enabled us to provide a high-tech and first-rate experience for our large event attendees.

Cvent review by <span>Beca S.</span>
Beca S.
Validated Reviewer
Verified Current User
Review Source

"Great Platform, Amazing Customer Service"

What do you like best?

Cvent has the best customer service team I've worked with! Our team utilizes their online help before reaching out to support via phone, case, or online chat. All of our questions are answered quickly and support is extremely knowledgeable.

What do you dislike?

There is not much to dislike about this platform - I honestly can't think of anything at the moment.

What business problems are you solving with the product? What benefits have you realized?

Our organization was using NGO Connect events two years ago. Then, we committed to hosting a conference for the first time. Our current event platform did not have a sessions feature and was not very robust overall so we knew we had to find a new solution. We did a lot of research and finally settled on Cvent. It's been a great relationship ever since. We use Cvent for all events and have it integrated into Salesforce. We are also utilizing CrowdCompass, OnArrival, and will be utilizing Abstract Management within the next year.

Cvent review by <span>Jennifer C.</span>
Jennifer C.
Validated Reviewer
Verified Current User
Review Source

"Excellent customer service, customizable registration process"

What do you like best?

Love the customization available during the registration process and ability for attendees (and sponsoring companies) to upload documents (i.e. company logo) within their registration.

What do you dislike?

I dislike the membership portion of Cvent. The registration portion is great, but because of the limits within the member part we may not be renewing our contract.

Recommendations to others considering the product

Would definitely recommend Cvent to those who have similar events every year. Cvent has the ability to clone events and what is called "data tags," where any info that changes from year to year (think dates, room location, specific attendee instructions) can easily be input into all parts of the registration, including emails, by simply updating the data tag, which may link to infinite locations within your event. This takes some time to set up the first year, but then saves hours and hours of updating and proofing the following years.

What business problems are you solving with the product? What benefits have you realized?

We have gone from a very clunky registration system to a seamless online registration system, which also provides us with valuable attendee history and various financial reports. The ability to easily track event and attendee history and statistics is invaluable.

Cvent review by <span>Megan G.</span>
Megan G.
Validated Reviewer
Verified Current User
Review Source

"Comprehensive, professional event registration solution"

What do you like best?

What I love most about Cvent is that even if you only manage 1-3 events a year vs. 100+ events a year, it still offers so much value. It takes away a lot of the manual work associated with managing one event, much less 100+ events per year. There are so many avenues for personalization within Cvent, from a branding perspective, as well as a features/functionality perspective. We don't charge to attend our events, but if that changes, it's comforting to know that feature is there and available within our current contract. It eliminates so much paperwork on our end -- and as a small event team, that is CRUCIAL to our event program success. I also like all of the integrations - SFDC, Marketo, CrowdCompass. Makes life easier. The reporting functionalities and financial reporting have helped our team be more data and metrics driven which is very important when it comes to strategy and informaed decision-making in an organization that makes an almost $3m investment in face to face, live events.

What do you dislike?

The training and administrative set up process was NOT intuitive. Every organization that uses this tool is not the same, but the training wasn't quite tailored to our organization's needs. A lot of time was spent on modules we never use. Our Account Manager tried to help, but was unavailable a lot. We were encouraged to contact the Support number, rather than personalized 1:1 with our Account Manager. It would be great if we had just ONE liaison at Cvent rather than being sent to several different arms for different needs. I also wish the SFDC custom integration wasn't an extra cost to our organization because that is a huge need for us, but the free turnkey solution just won't work for us.

What business problems are you solving with the product? What benefits have you realized?

Every single day I thank the lord my organization chose to invest in Cvent! As a small events team, we were bogged down with plate spinning. Cvent takes all of the plates in the air and stacks them neatly into one platform that seamlessly integrates with so many of the other platforms we use daily: SFDC, Marketo, CrowdCompass, etc. It's a timesaver, and in an industry where time is money, the initial large investment creates a larger return on investment simply in time saved. Our corporate office also appreciates the comprehensive financial reporting that we roll up to them each year and it helps us be more strategic with budgeting.

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