Cvent

Cvent

(218)
4.2 out of 5 stars

Cvent provides easy-to-use, integrated technology solutions to maximize the impact of meetings and events of all sizes.

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Cvent review by <span>Scott S.</span>
Scott S.
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Powerful, but incredibly unintuitive

What do you like best?

There are a lot of features to use in the Cvent platform; you can build your registration site and have full control over registrant information, and with a few extra add-on costs, you can plan badge printing and distribution through them, you can build the app with them, and even travel and accommodation details.

What do you dislike?

While there are lots of available features, good luck finding all of them without lots of time spent looking for them or time on the phone with your rep. The platform design is very unintuitive from the planning side, and the results on the customer side can be a very ugly design. We had to use a lot of custom HTML/CSS to get our registration website looking acceptable by our brand standards. Lots of little flaws that seemed way to obvious; I submitted around 15-20 product requests over the 6 months of using the product so far.

Recommendations to others considering the product

Make sure to give yourself enough time to fully go through the Cvent platform...it can be hard to know where to find and change certain features. Also, make sure you don't test registration when the event is live, or you will be charged fees for them like any other registrant.

What business problems are you solving with the product? What benefits have you realized?

We are using Cvent to plan our annual conference with 1,500+ attendees; at a certain point, we realized we need a better solution for our registration process, and we needed to offer an event app for our customers. The OnArrival product Cvent offers has really helped expedite the check-in process at the venue; printing the badges on-site helped with logistics, even though there were definitely new challenges we had to deal with. The event app got great reviews, but it wouldn't have had to be Cvent's product...any event app provider would work.

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Cvent review by <span>Lindsay B.</span>
Lindsay B.
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Flexible enough for "out of the box" users

What do you like best?

Cvent is very flexible for "out of the box" thinkers.

What do you dislike?

Enhancements are based on the number of requests verses the usability across the platform. There are enhancements that would make logical sense based on the system that have yet to be implemented. Furthermore, the reports are not consistent across the various modules of the system.

Recommendations to others considering the product

Cvent is a highly customizable and flexible management system that can integrate across each of its multiple platforms.

What business problems are you solving with the product? What benefits have you realized?

Highly structured automation across registration processes for clients by encouraging 80% adoption of the online system. Most clients realize a 97% adoption of the online system. We have standardized the registration processes using templates to ensure ease of setup. Additionally, we have automated as many emails as possible from Abandoned registration emails to notify the registrant of an incomplete registration, to setting up emails to confirm name tags, encouraging participants to preregister for additional sessions / CEUs, to any customized communication that a Client would like us to send. We have also created a work flow from Cvent to our assigned agents to the air travel components to gather the necessary information for completing of the air reservation.

What Event Management Platforms solution do you use?

Thanks for letting us know!
Cvent review by <span>Rebecca T.</span>
Rebecca T.
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Invitation from G2 Crowd
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Robust and easy-to-use event management software

What do you like best?

Cvent offers so many options and ways to customize each event to to ensure all needs are met. From the templates, to the registration process, Cvent allows you to display and capture just about any information you will need. Even if the information is highly customized, the reporting features are very easy to use, so any customized information is still easily pulled into a report.

I like the interface the best - edits and additions are easy to make. And even if you don't know exactly where to do, it's very user friendly, and you typically can find it yourself without having to use Help & Support.

What do you dislike?

Sometimes it's almost TOO robust. Many of the events I create are very simple. They don't need all the bells and whistles. So navigation and "turning off' the many features that Cvent provides can be cumbersome at times.

I don't like how you can't see the changes you make real-time. You have to save and close and then refresh your preview. However, I believe this is changing with their new release, where all changes can be seen real-time, which is great!

What business problems are you solving with the product? What benefits have you realized?

We're finally able to collect accurate data for all of our events. The software we previously used did not offer any type of tracking or data collection. With the use of Cvent, we have a much more accurate collection of data, especially with the use of OnArrival. We're able to see history, report on trends, and capture valuable member data that we couldn't do previously.

Cvent review by <span>Lacey A.</span>
Lacey A.
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Cvent is the industry leader for a reason!

What do you like best?

Cvent has allowed our event so team to effectively manage 350-400 events a year because of its robust system. BOth the simplicity of express events and being able to build multi track, multi reg types has increased our productivity beyond measure. The Crowd Conpass app integration is also a huge value add to our team and clients on-site during events

What do you dislike?

The log in process for Crowd Compass and limitations in express events. Although it is meant to be fast and easy, I sometimes find I need 1-2 unique features will make it a standard registration (regret survey, add Guest function, etc.)

What business problems are you solving with the product? What benefits have you realized?

Saving hours of manual tracking in spreadsheets, mail merges for personalized agendas and pre-printing sometimes upwards of 500+ nametags. With data tags, OnArrival and Cvent registration sites we are easily able to House all data in one central hub.

Cvent review by <span>Katherine B.</span>
Katherine B.
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Organic
Reviewed On

Cvent is the best option

What do you like best?

Cvent has functionality that can greatly reduce time spent manually reviewing data. Cvent offers great reporting options including a bunch of pre-made, standard reports as well as the option to create your own, custom reports. You have the ability to create a report group specific to your event and provide report access to various parties involved. Report access may be tailored, so report access users only see the data they need.

What do you dislike?

Some features are advertised in the sales pitch, but are not fully functioning. They have great ideas like offering roommate-matching options in the hotel accommodations section, but the way it is set up is not fully thought-out nor completely helpful. I wish the Cvent developers would ask event and registration managers HOW they would like specific features to work and match the user experience to that feedback. Sometimes it is obvious that the people building the code do not fully understand how it would be applied in the industry.

Recommendations to others considering the product

Cvent is the best product available, but still could make some improvements to be the best product.

What business problems are you solving with the product? What benefits have you realized?

Many of our clients used to do everything by hand in multiple spreadsheets. Cvent puts all of your event data in one place. Cvent allows you to gather personal contact data, hotel requests, flight requests, etc. Cvent will also integrate with flight-booking programs, so all of the flights booked get pushed back into Cvent. Then you are able to create manifests and arrange ground transportation. Cvent removes a lot of painful work that used to be necessary and is now automated.

Cvent review by <span>Jillian K.</span>
Jillian K.
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Organic
Reviewed On

Cvent: An Event Planner's Best Friend

What do you like best?

The ease of use with the software, the ease of use during training, the impeccable customer support, the constant and changing improvements. All of these things combined make for a fantastic software.

What do you dislike?

The only thing I have ever disliked was the prior iteration of Cvent before Blue was released but they fixed that and everything has been hunky dory since!

Recommendations to others considering the product

I would highly recommend using Cvent for event management. Their customer service is fantastic, their system is easy to use, and it makes me happy.

What business problems are you solving with the product? What benefits have you realized?

For us, this allows us to manage users during our events much more smoothly. We run webinars and conferences using the software and it has made everything exponentially less of a headache. When you run events, you already have a million things to worry about and this removes a lot of stress from our team during the event. We are also very much looking forward to being able to use the mobile app for our next major event, which is in 2019. The use of the app will keep our attendees much more involved during the conference and involve them more in the process before and during the conference lead up. We're sure that by using the mobile app and rapid check-in provided by Cvent, our users will feel much more involved in the process and get them more excited for the event.

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