What do you like best?
Cvent offers so many options and ways to customize each event to to ensure all needs are met. From the templates, to the registration process, Cvent allows you to display and capture just about any information you will need. Even if the information is highly customized, the reporting features are very easy to use, so any customized information is still easily pulled into a report.
I like the interface the best - edits and additions are easy to make. And even if you don't know exactly where to do, it's very user friendly, and you typically can find it yourself without having to use Help & Support.
What do you dislike?
Sometimes it's almost TOO robust. Many of the events I create are very simple. They don't need all the bells and whistles. So navigation and "turning off' the many features that Cvent provides can be cumbersome at times.
I don't like how you can't see the changes you make real-time. You have to save and close and then refresh your preview. However, I believe this is changing with their new release, where all changes can be seen real-time, which is great!
What business problems are you solving with the product? What benefits have you realized?
We're finally able to collect accurate data for all of our events. The software we previously used did not offer any type of tracking or data collection. With the use of Cvent, we have a much more accurate collection of data, especially with the use of OnArrival. We're able to see history, report on trends, and capture valuable member data that we couldn't do previously.