Cvent is a powerful event management tool which allows me to build my own eRegistration website, including complexities such as 20+ sessions, meals and breaks, invitation-only sessions, and multi-scaled sponsorship fees.
The documentation and support is incredible. Attendees often tell me how easy their registration was, compared to other events they register for. Attendees can modify their own registrations, saving my team a ton of manual work. The built-in and customizable reporting functionality makes it a cinch to grab an accurate report at a moment's notice. Internal Information fields help me classify my attendees and the Resources functionality helps me track my many meeting rooms, both for sessions and ad-hoc meetings.
Using the included email marketing functionality allows me to target my audience via invitation lists and pre-schedule communications, as well as quickly create and send ad-hoc ones.
Lastly, the integration between Cvent and CrowdCompass conference app allows my sessions, attendees, and speakers to flow from Cvent into the app. This avoids the issue of having to set a hard cutoff date re: registration since the information flows from one system to the other.
I don't dislike anything about Cvent. I wish I had more time to delve into its powerful features. When I can't find an answer to a problem I have to solve, it is either in their incredible documentation, or it is answered or solved by a quick call to their exceptional support team.
Powerful platform. Ensure someone on your team who is good at learning new interfaces (aka fairly "techie") is the lead on Cvent programming, otherwise, for advanced functions you might want to hire a 3rd party expert.
The business problems Cvent solves are time, money, and reporting. It doesn't take long to program a simple event, and the upload functionality saves me many hours in programming my 60+ sessions, meals, breaks, meetings, and special events. Cvent is very cost-effective and being able to program it myself saves my group a lot of event budget money that we can instead invest in our attendees' event experience. Lastly, being able to report on attendance, session registration, and other factors helps me plan my next annual event as well as prepares me to ask for a budget based on factual data.