Your customers are more social than ever. Surprise and delight them with fast, efficient social customer services with CX Social. Listen to the entire social web, filter out the noise and route mentions to the right agent at the right time.
CX Social is the leading solution that allows brands to listen, connect, engage and help their customers via digital and social channels to provide the best customer experience possible. By ingesting data from sources such as Facebook, Twitter, Instagram, SMS, Email, WeChat, forums and blogs, CX Social analyzes conversations using Clarabridge’s best-in-class text analytics engine. With CX Social, companies can leverage a single solution to read every incoming message, access conversation history and integrate communications seamlessly to immediately solve customer issues, answer inquiries and provide updates from any channel that a customer prefers.
Clarabridge CX Social is the only solution that provides companies with the ability to engage effectively with their customers, resolve issues and questions and track the conversations. Clarabridge’s best-in-class text analytics engines enables the world’s leading brands to implement an omni-channel customer strategy, keep track of every customer conversation and make operational decisions to provide the best customer experience at all times.