G2 Crowd builds the world's largest business commerce platform fueled by $100M in funding šŸš€
CX Social

CX Social

4.2
(98)
Optimized for quick response

Clarabridge CX Social helps companies to effectively engage with all their customers on social media.

Work for CX Social?

Learning about CX Social?

We can help you find the solution that fits you best.

CX Social Features

Social Media Monitoring

Social Reporting

Access custom reports and dashboards to measure social activity and engagement opportunities. Allows users to export data and graphs into Powerpoints.

75%
(Based on 44 reviews)

Sentiment Scoring

Determines whether mentions of your brand are positive, negative or neutral.

72%
(Based on 42 reviews)

Influencer Identification

Identifies who is talking about your brand along with their influence over social communities.

78%
(Based on 34 reviews)

Social Measurement

Measure campaigns, brands and products for quantitative metrics such as conversation volume, when conversations are happening and your brand's share of voice.

85%
(Based on 45 reviews)

Social Listening

84%
(Based on 44 reviews)

Social Management

Social Analytics

Uncovers customer sentiment identify trends in order to accommodate the customer better.

86%
(Based on 38 reviews)

Social Sharing

Allows the creation, management, and scheduling of content to be shared across social media channels

82%
(Based on 35 reviews)

Social Campaigns

Identifies trends in customer sentiment in response to social media campaigns for the benefit of future campaigns

n/a

Social Engagement

Centrally manages social media marketing efforts across all utilized platforms

89%
(Based on 37 reviews)

Social Ads

Manage and optimize ads across social channels

n/a

Brand Safety

Monitors and reports on social media activity pertaining to brand names or campaigns in order to identify fraudulent, misleading, or compromising mentions

84%
(Based on 24 reviews)

Posting

Scheduling

Optimizes scheduling and posting of content across social media channels

76%
(Based on 47 reviews)

Automation

Automates publishing of and responses to social media content

84%
(Based on 42 reviews)

Process

Mentions

Scours various channels for brand mentions to proactively seek reparative communications.

87%
(Based on 62 reviews)

Tickets

Creates and assigns support tickets, scheduling them in a timely manner.

83%
(Based on 38 reviews)

Macros

Allows administrators to create templated responses to frequently asked questions.

82%
(Based on 26 reviews)

Collaboration

Allows employees to communicate and collaborate on the problem solving journey.

86%
(Based on 38 reviews)

Reports & Dashboards

Competitor Analysis

Gathers and compares social data from competitors to help keep tabs on competition and benchmark progess in the social sphere.

81%
(Based on 36 reviews)

Follower Analysis

Analyzes and illustrates follower information such as demographics, location, purchase intent, etc.

79%
(Based on 38 reviews)

Content Engagement Analysis

Tracks how much engagement (views, likes, favorites, retweets, comments, etc.) each piece of content receives to highlight which types of content resonate best with the target audience.

83%
(Based on 39 reviews)

Influencer Identification

Finds and highlights the followers with the largest and most influential followings of their own to tap into as potential brand advocates.

80%
(Based on 30 reviews)

Paid Campaign Tracking

Tracks and measures the success of paid advertising initiatives run on social media sites.

n/a

Attribution

Able to track click path of users that come to your site via social campaigns and if they convert to customers.

n/a

Report Customizability

Allows user flexibility into manipulating and digging deeper into the data that is provided through the tool.

82%
(Based on 41 reviews)

Report Exporting

Allows users to export reports from the product into an .xsl, .csv, or .pdf file.

79%
(Based on 42 reviews)

Analysis

Business Intelligence

Correlates social media data with business intelligence to better business operations

80%
(Based on 49 reviews)

Customizable Dashboards

Customizes dashboards to report the most necessary social media metrics

78%
(Based on 61 reviews)

Channels

Phone

Connects employees with customers through a calling solution.

Not enough data available

Text

Connects employees with customers through a text message solution.

83%
(Based on 18 reviews)

Email

Connects employees with customers through an email solution.

85%
(Based on 19 reviews)

Social

Connects employees with customers through a social media solution.

89%
(Based on 64 reviews)

Live Chat

Connects employees with customers through a live chat solution.

86%
(Based on 18 reviews)

Platform

API / Integrations

Application Programming Interfaceā€”Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc. with other software applications.

80%
(Based on 22 reviews)

Internationalization

Allows marketer to use platform in different langauges and includes ad units on websites from around the world

n/a

User, Role, and Access Management

Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

88%
(Based on 41 reviews)

Scalability

Allows marketer to add, track, and measure a multitude of social media accounts.

85%
(Based on 37 reviews)

Performance and Reliability

Software is consistently available (up-time) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took.

84%
(Based on 40 reviews)

Reporting

Monitoring

Monitors a variety of social media channels to uncover relevant content

82%
(Based on 68 reviews)

Reporting

Reports and measures campaign efforts across a variety of social media channels

79%
(Based on 69 reviews)

Analytics Filters

Offers filters to sift through published and promoted data

80%
(Based on 61 reviews)

Competitive Intelligence

Uncovers social media performance and insights of other businesses

76%
(Based on 51 reviews)

Keyword Setup

Allows user to search for specific keywords to measure social impact

78%
(Based on 60 reviews)

Insight

Surveys

Provides opportunity for customers to give feedback through a survey.

79%
(Based on 23 reviews)

Reporting

Enables administrators to create customized reports reflecting customer satisfaction.

83%
(Based on 54 reviews)

Visitor Activity

Allows administrators to track visitor activity to understand the research that was done before turning to customer service.

n/a

Help Desk

Provides a knowledge base or other support channel for disparate team members to work together and provide cohesive solutions.

88%
(Based on 48 reviews)
CX Social
4.2
(98)