CX Social

CX Social

(94)
4.2 out of 5 stars

Clarabridge CX Social helps companies to effectively engage with all their customers on social media.

Work for CX Social?

Learning about CX Social?

We can help you find the solution that fits you best.

CX Social Reviews

Ask CX Social a Question
Write a Review
Filter Reviews
Filter Reviews
  • Ratings
  • Company Size
  • User Role
  • User Industry
  • For Category
Ratings
Company Size
User Role
User Industry
For Category
Showing 94 CX Social reviews
LinkedIn Connections
CX Social review by <span>Roberto R.</span>
Roberto R.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Engagor is of the best social monitoring and analysis tools because of its price / performance

What do you like best?

It is a nearly perfect tool for evaluating mentions of keywords, not only in a quantitative way, but also qualitative as it permits you to review each one individually. It would be useful, in order to identify trends, and not only search in past events, to add a topic discovery tool based in a cluster engine search. We would analyze more comprehensively and enhance our consulting more proactively.

*Data displayed in a clear way, in order to provide a good functionality rather than only a "good looking" dashboard.

*Great query based segmentation tool that provides a nearly perfect segmentation tool.

* Best price for the massive amount in volume of mentions provided in plans.

What do you dislike?

Engagor is less appropriate for a hashtag analysis, I find that it misses key points like reach and impressions of the hashtags monitored. I miss a bit the alert settings in basic plans using Boolean Queries.

*In order to monitor hashtags, it would be really useful to know about: contributors, reach and impacts made by this hashtag.

*It could add a cluster based search tool for topic discovery.

*Mention sentiment could be a bit more optimized in Spanish language

Recommendations to others considering the product

Great social analytics tool

What business problems are you solving with the product? What benefits have you realized?

As an agency, we use Engagor to provide the best support in Social media monitoring and analytics for our clients.

Engagor is key for us to plan our future communications by having a micro-level knowledge of our clients' markets based on topics we create and optimize to gather the most relevant data.

Sign in to G2 Crowd to see what your connections have to say about CX Social
Headshots
CX Social review by <span>Mufaddal K.</span>
Mufaddal K.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd on behalf of the vendor
Reviewed On

Well developed product for Social Media

What do you like best?

CX Social is very advanced and well developed tool for social media. It’s packed with many great features and provides detailed analytics to know about your brand in market with more than 300+ widgets in reporting

Some features like Automation, Smart tags, sentiments based on AI allows you to study customer as well as your team members who are replying to your customers.

In addition to it, one of my favorite and recent updates were branded look and feel of overall system!

What do you dislike?

There are so many reporting widgets that sometimes I get confused with reports. Apart from short description available on every widget, it would be nice there is detailed explanation link which can show best examples as well.

Also, apart from Note widget for segregating other widgets in dashboard, it would be nice there are more customizable widgets.

What business problems are you solving with the product? What benefits have you realized?

Sentiment analysis, Agent behavior, Agent time management per reply, ease of convenience to reply to the customers using canned responses, automated reports on different sections, automated smart tags to understand and filter mentions, branded look and feel of overall system.

What Social Customer Service solution do you use?

Thanks for letting us know!
CX Social review by <span>Lauren K.</span>
Lauren K.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Great Platform for Response Management

What do you like best?

I love that ability to sort and tag all social inquiries that come in. If the sales team or customer support team needs to reply, the CM can easily tag the appropriate person. It's so simple to use and great for scheduling posts as well.

What do you dislike?

Sometimes post scheduling fails, which is a bummer. The other thing I dislike is that images still take up character count. The major thing I dislike, though, is that the Engagor app for iPhone doesn't work very well. Sometimes we have to post on the weekends and it would be much easier to have an app than to lug around a laptop. It's easier to use Facebook and Twitter native apps for weekend management of social channels.

Recommendations to others considering the product

Definitely give this a try if you have a large team or multiple parties in different areas that need to respond to social inquiries. The tagging is so helpful and user friendly.

What business problems are you solving with the product? What benefits have you realized?

This is great for response management purposes. One of the best features is the ability to route things directly to clients for approval within the program. It saves time with calendars and keeps everything organized and in one place. We have tried many tools, but Engagor has a ton of benefits.

CX Social review by <span>Kristina J.</span>
Kristina J.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd on behalf of the vendor
Reviewed On

Good tool for monitoring, publishing and analytics for social media

What do you like best?

Comparable data across multiple accounts; precise social media monitoring, works very well with smart filters, especially to narrow down topics; easy to identify most active accounts, top posts and influencers.

What do you dislike?

-comparable data across different channels (LinkedIn impressions? - twitter potential reach)

-deeper social listening across the web.

-certain data visualizations could be improved;

modulation for social media dash-boarding is not very flexible, and some modules just look plain odd. It is not fit or straight-forward reporting;

Recommendations to others considering the product

it's quite easy to setup and use, but it is not as powerful as some other available tools, for example if you looking for web-monitoring, you'll have to invest in something more suitable . CX social is very good for social media, and it does what it promises.

What business problems are you solving with the product? What benefits have you realized?

Social media monitoring and analytics, identifying influencers

CX Social review by <span>Fia E.</span>
Fia E.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd on behalf of the vendor
Reviewed On

An agent friendly tool

What do you like best?

Simple enough to use. Smart features such as sentiment scoring and possibility to add internal notes. The customer service team, who you reach via chat, are quick in answering and always very helpful. I appreciate that the tool continues to develop to keep up with an ever-changing market. It's played a vital role in our growth in social media.

What do you dislike?

I miss some features such as being able to answer Facebook and Trustpilot reviews directly in the tool (although we can monitor it), but this is not on CX Social's end but in the forums itself for not providing their API's.

What business problems are you solving with the product? What benefits have you realized?

It's helped us to grow and be scalable since it's a simple enough system to teach others. We get a good overview of data and statistics which is useful.

CX Social review by <span>Richard H.</span>
Richard H.
Validated Reviewer
Invitation from G2 Crowd on behalf of the vendor
Reviewed On

Very Good Social Management Platform with Great Customer Service but Unfortunate Long Load Times

What do you like best?

The customer service is superb. No matter when I asked or how obscure the question they would reply promptly and work through the issue with me until it was resolved or evident they would need to raise the issue internally. For any issues that weren't directly solved during a help chat, they would always let me know once it had been resolved.

What do you dislike?

The load times for certain views can be quite long up to 10 mins for particularly large data requests and if you try a large enough date range it fails to get the data but this can be worked around by simply using smaller timeframes or smaller groups of accounts and then combining the data yourself and this is made simple with there excellent data export options allowing me to get the data in whatever form I need.

Recommendations to others considering the product

If you are managing only a few accounts, you probably don't need it but for those managing several hundred accounts it's a lifesaver.

What business problems are you solving with the product? What benefits have you realized?

It allows us to monitor well over 300 social media accounts from a single window, the level of service we provide would simply not be possible without it or a similar program. But it goes above being just a necessity and provides excellent reporting tools making my job much simpler.

Learn more about CX Social

CX Social Videos

Kate avatar
Kate from G2 Crowd

Learning about CX Social?

I can help.
* We monitor all CX Social reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.
CX Social
(94)