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CxEngage cloud-based contact center enables customers from SMB to enterprise to deploy office-based and virtual agents globally, with powerful queuing, routing, and reporting features.

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CxEngage Pricing

CxEngage pricing & plans
ESSENTIAL $65 per named agent per month The foundational contact center solution

  • Inbound Voice
  • Outbound Voice
  • Unlimited Sub-Tenants & Roles
  • Standard IVR
  • Standard Reports
  • Skills-Based Routing
  • Configuration & Administrative APIs
  • 50GB Media Storage Per Tenant**
  • Standard Support
Pro $99 per named agent per month For more advanced reporting and powerful APIs

  • All Essential Features
  • Custom Reports & Statistics
  • Real-Time Reporting API
  • Historical Reporting API
  • Silent Monitoring & Barge-In
  • Queue Call Back
  • Basic Scripting
Ultimate $129 per named agent per month All contact center channels and APIs
  • All Pro Features
  • Email Channel Functionality
  • Chat Channel Functionality
  • SMS Channel Functionality
  • 3rd-Party Work Items
  • Facebook Messenger Chat Integration
  • Real-Time Adherence API
Pricing information for CxEngage is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase CxEngage must be conducted with the vendor.

* Available channels include: Inbound Voice, Outbound Voice, Chat, SMS, Third-Party Work Items, Email, & Facebook Messenger. Not all channels and features are currently available for purchase or use at this time. Consult with your Serenova representative for details on availability. ** Media Storage is per tenant and includes all media used in call flows. Excludes any recording storage. Additional storage available at for a monthly fee. Pricing subject to change. Telecom ingress and egress usage charges not included. Additional terms and conditions may apply.

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