CXQuest

4.9
(24)

CXQuest is a customer engagement platform that helps businesses listen and react to their customers better.

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CXQuest Features

Customer Information

Customer Health Scores

Provides users a customer-specific score to determine the overall satisfaction of each customer.

97%
(Based on 13 reviews)

Customer Monitoring

Monitor customer actions overall as well as their interactions with different teams within the company, such as the support team

99%
(Based on 13 reviews)

Customer Profiles

Gain a holistic view of your customers. Create customer profiles based on data pulled in from multiple sources including CRMs, service desks, marketing tools, and financial systems such as accounting and payroll software.

99%
(Based on 12 reviews)

Playbooks

Create and structure key customer success processes into a "playbook" to create unified team best practices for handling customers.

n/a

Customer Segments

Separate customers into similar segments based on criteria such as subscription models, support needs, or usage behaviors to allow for more personalized and specific attention.

n/a

Product Engagement

Identify which customers are getting the most out of your products or services and highlight those who have not yet fully adopted or may need further training.

99%
(Based on 12 reviews)

Surveys

Allows users to create and send out surveys to customers to determine net promoter scores and other key satisfaction information.

98%
(Based on 13 reviews)

Predictions

Churn Risk

Calculates the risk that your customers will not renew or continue using your product or service.

98%
(Based on 13 reviews)

Upsell Opportunities

Discovers and highlights factors that lead to upsell opportunities.

100%
(Based on 12 reviews)

Custom Triggers

Allows users to set custom triggers to signal actions that will lead a customer to act in a particular way.

n/a

Machine Learning

Ability for the platform to learn and improve predictions based on previous customer behavior and a growing database of customer information.

100%
(Based on 12 reviews)

Survey Management

Brand Design Consistency

Creates feedback forms that are consistent with the design of the site.

Not enough data available

Survey Deployment

Supports the creation and deployment of different survey types on different channels or devices.

Not enough data available

Feedback Collection

Solicits, captures, and centralizes feedback from both structured and unstructured sources.

Not enough data available

Device Responsiveness

Allows designs to adapt automatically to the device that users access the survey or software.

Not enough data available

Platform

Reporting & Dashboards

Access pre-built and custom reports and dashboards for viewing

98%
(Based on 13 reviews)

API & Integrations

The number of sources from which the platform can pull customer data and how well those integrations are supported.

99%
(Based on 12 reviews)

Data Import & Export Tools

Ability to input, modify, and extract data from the application in bulk through a structured file.

98%
(Based on 13 reviews)

Workflow Capability

Automates everday customer success functions for more efficient and effective day-to-day processes.

98%
(Based on 13 reviews)

Notifications

Set alerts for customer actions in order to respond quickly and proactively.

99%
(Based on 13 reviews)

Customization

Allows administrators to accommodate their unique process. Includes ability to create custom objects, fields, rules, calculations, and views.

97%
(Based on 13 reviews)

Scalability

Ability for the platform to grow with the user's company and support an increasing number of customers and users within the platform.

100%
(Based on 12 reviews)

Data Security

The measures taken to ensure that the customer data being held within the platform is being hosted in a safe environment and is not prone to risks.

100%
(Based on 12 reviews)

Performance & Reliability

Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond.

98%
(Based on 13 reviews)

User, Role, and Access Management

Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

98%
(Based on 13 reviews)

Process Management

Feedback Aggregation

Aggregates feedback and transforms feedback into actionable insights.

Not enough data available

Trigger Alerts

Triggers creation of a new case after customer leaves feedback.

Not enough data available

Real-Time Analysis

Analyze collected feedback near or in real-time.

Not enough data available

Real-Time Action

Trigger strategic workflows to quickly resolve issues and increase customer satisfaction.

Not enough data available

System Management

Security

Provides a secure and compliant system.

Not enough data available

System Monitoring

Continually inspects, audits, and monitors system to keep it up to date.

Not enough data available