This is a fantastic software and is probably the best in the customer experience market. What I like the most about it is the automated texting and text analysis feature.
What do you dislike?
I am not very good at computers so it was hard to use the system at first, but it is a very easy tool to learn and ultimately use.
Recommendations to others considering the product
Definitely use the product - it is very powerful
What business problems are you solving with the product? What benefits have you realized?
We use CXQuest to communicate better and be better in touch with our customers through emails and texts. As soon as there is an interaction with a customer, CXQuest automatically sends out a message asking whether we can serve them in any other way. I am really blown away with the utility of this type of system.
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