What do you like best?
Cyberark is a great way to control passwords for system administration purposes. We use Cyberark to have a secure store for passwords for our remote help team. I like the version control and access control, seeing who is reaching out to which machines.
The user interface is intuitive otherwise, I haven't used the reporting features of this software.
What do you dislike?
To utilize the copy button you have to install an addon to your browser. I don't like to use that and have to resort to ctrl+c instead. Not a huge inconvenience but I don't like installing extra addons.
What business problems are you solving with the product? What benefits have you realized?
We, as remote support administrators, have to be able to access the system admin accounts for the wide variety of machines in our infrastructure. This software provides a secure point to access those sysadmin passwords.