CyberSource Payment Management Platform

4.2
(24)

CyberSource provides a complete portfolio of services that simplify and automate payment operations.

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CyberSource Payment Management Platform Reviews

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Showing 24 CyberSource reviews
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CyberSource review by Jillian H.
Jillian H.
Validated Reviewer
Verified Current User
Review Source

"Overall reliable product with solid support"

What do you like best?

It is pretty quick and easy to get live help if you need it. Even better, it's really rare that you do need help. The service is highly reliable (as you'd expect from a payment processor). When you need to just talk to someone, they answer quickly, ensure you are authorized to call, and they are generally very knowledgeable. They are also fully able to create issues for the development team if more advanced knowledge or research is required.

What do you dislike?

The only real issues we've experienced is related to system updates and upgrades. We don't always receive advanced notice. They claim to send emails to certain contacts on the account, but sometimes we don't get them. It is possible it's an issue with our exchange server, possibly blocking emails that contain info with words that are blocked, ie ACH.

Recommendations to others considering the product

Consider fees for token storage and a process to clean up outdated tokens. While the fee isn't outrageous, we still have tokens for cards that have long since expired. There isn't an easy way to selectively purge these tokens. Take that into consideration and work to find a solution before you end up with years of data you don't need.

What business problems are you solving with the product? What benefits have you realized?

We wouldn't be PCI compliant without CyberSource. They store all of our customers' credit cards, and we implemented the use of ACHs thru them in April 2016. So far, so good.

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CyberSource review by Sandy B.
Sandy B.
Validated Reviewer
Verified Current User
Review Source

"Cost effective way to manage payments"

What do you like best?

CyberSource provides everything we need at a lower cost than our previous payment manager.

What do you dislike?

I can't think of a single thing I dislike regarding CyberSource. It's super easy to use.

Recommendations to others considering the product

I find CyberSource to be easy to use. I had no formal training; just worked my way around the system and was able to figure it out on my own. It's very intuitive.

What business problems are you solving with the product? What benefits have you realized?

I'm part of a group of volunteers planning an annual payroll conference in association with the American Payroll Association. Utilizing CyberSource, we are collecting payments online from a large percentage of our conference attendees and vendors. This links to our website administration company, StarChapter. Our conference web address is www.mwpayrollconf.org.

What Payment Gateway solution do you use?

Thanks for letting us know!
CyberSource review by Travis W.
Travis W.
Validated Reviewer
Verified Current User
Review Source

"Great payment solutions service for online and over the phone transactions"

What do you like best?

It is very easy to implement into most existing systems. It is an all in one solution for merchant account, payments, online shopping cart, and professional support. It is well designed and allows payments to be taken online and over the phone. It is setup from the beginning to accept all major credit cards and e-checks. Cybersource provides all of the back end support needed to be successful using their system. They use many anti fraud steps to make sure that the card is owned by the correct person.

What do you dislike?

If doing large volume of payments either over the phone or online, then the fees can be a little steep. There is a 0.35 cent fee for every transaction. Visa and Mastercards are subject to a 2.39% discount rate, but I think that is about average for most of the payment processing systems.

Recommendations to others considering the product

If you are looking for an all in one payment processing system, then this is what you are looking for, Be aware of all of the fees and charges up front with using the service. If you do a large volume, then you may be better off looking else where. But, for small to medium businesses, you can't go wrong with what is offered.

What business problems are you solving with the product? What benefits have you realized?

Having and eCommerce site where customers can purchase everything right from there as well as doing over the phone sales, Cybersource really gets the job done. There are not many times that I have had an issue with the system at all and when I did it could easily be solved.

CyberSource review by Christina G.
Christina G.
Validated Reviewer
Verified Current User
Review Source

"Cybersource Payment Review "

What do you like best?

What I like best about Cybersource Payment review is the creating, modifying rules. I also like the fact that you can mark people as suspect so you can blacklist them from placing orders. And same thing with trusted customers - their orders are successful with flowing through.

What do you dislike?

I don't like that you have to have multiple logins for different countries such as USA, CANADA, UK etc.

Really difficult to log in quickly when you have to switch accounts/profiles.

Recommendations to others considering the product

Review other alternatives and pricing...

What business problems are you solving with the product? What benefits have you realized?

We're able to review certain risky orders and have the choice to approve or deny... these are great benefits within the software.

CyberSource review by Cristina G.
Cristina G.
Validated Reviewer
Review Source

"Payment Management Platform - Cybersource"

What do you like best?

What I like best about Cybersource is the Fraud Score given (the higher the score the more risky the transaction can be fraud) and the fact that you can mark for "review" or "suspect" as this allows us to be in better control with risky orders/customers

What do you dislike?

I don't like that the transaction information is only saved for 6 months. The period should be longer - 1year or 2 years

Recommendations to others considering the product

Compare it to other comparable systems

What business problems are you solving with the product? What benefits have you realized?

Problems we're solving is better managing and detecting fraud and/or risky orders. And for the customers who have a trusted/good transaction history, we can mark them to allow their transactions to flow seamlessly". Better efficiencies all around.

CyberSource review by Michael C.
Michael C.
Validated Reviewer
Verified Current User
Review Source

"So many options to choose from!"

What do you like best?

When it comes to payments I am not sure anything is better than Cybersource. They are a one stop shop for just about anything payment processing. I currently use them for credit card processing and it goes completely through our CRM.

What do you dislike?

I do not much care for the interface of the Virtual Terminal. Do not get me wrong it works every time but the interface itself could use some cleaning up. Maybe as simple as asterisks to say what is needed and not needed information.

What business problems are you solving with the product? What benefits have you realized?

We were easily able to solve our inter-continental credit card issue with the use of Cybersource. We have realized how easy this is and now sell worldwide.

CyberSource review by David S.
David S.
Validated Reviewer
Verified Current User
Review Source

"Pretty solid payment system overall "

What do you like best?

Software is, for the most part, intuitive and easy to use. Many search options for narrowing down transactions.

What do you dislike?

Some areas of the software look antiquated, such as receipts. Sometimes invoices are broken into two separate transactions despite being on one invoice

What business problems are you solving with the product? What benefits have you realized?

Easier to get clients fast receipts and help with previous transaction history/questions

CyberSource review by Aamir K.
Aamir K.
Validated Reviewer
Review Source

"Secured Payment Solutions, Good Work"

What do you like best?

We find it was adaptable for an assortment of utilizations. I thought their bolster group, both on the usage side and for everyday operations, were great and including some key likings:

1. I like CyberSource's basic API to call to make installment exchanges.

2. The additional components like Fraud Detection, Address Verification administration, Payment Tokenization, Device Fingerprint add a great deal of worth to business needs notwithstanding being to a great degree secure.

3. Their documentation is straightforward and execute.

4. Quick reaction time for bolster demands too.

What do you dislike?

Nothing specifically - they have been around for some time now and are doing great yet Debugging could have been friendlier/less demanding, CyberSources HOP page customization alternatives are exceptionally constrained (not certain if CyberSource still bolster HOP page.

Recommendations to others considering the product

There is a substantial set up expense so know about this when taking a gander at other installment stages.

In the event that you are searching for a charge card processor that is anything but difficult to utilize, simple to learn and dependable, this is the one for you. Their client administration is amazing also. Do they answer the telephone rapidly, as well as they hit you up rapidly through email with an incredible clarification with regards to the issue, determination and anticipation for what's to come. All around an awesome affair.

What business problems are you solving with the product? What benefits have you realized?

We required a protected, facilitated third-get-together request page to keep up PCI consistence. We likewise required a decent back-end "terminal" to cluster exchange data.

Business issues being location by CyberSource are installments, AVS and expense. Having a one stop look for all the administrations is extremely advantageous and simple to coordinate instead of dealing with various merchants for various administrations.

CyberSource review by User in Consumer Electronics
User in Consumer Electronics
Validated Reviewer
Verified Current User
Review Source

"It not as user friendly as I would like "

What do you like best?

it gives you few options on how to locate a transaction either last 4 digit, order number, email address, & etc

What do you dislike?

I dislike how sometimes the credit doesn't show when you look up the original order. When trying too run a report I wish it doesn't always time out or only let me download a daily report and not weekly.

Recommendations to others considering the product

Wish it a better gateway when connecting to other software like demandware. Once we got on demandware many transaction have been more manual.

What business problems are you solving with the product? What benefits have you realized?

Trying to use the gateway to reconcile what is against our merchant account. It's been easier to locate a refund or an settlement before it hits our own bank account

CyberSource review by User in Computer Software
User in Computer Software
Validated Reviewer
Verified Current User
Review Source

"Great processor, use it all the time!"

What do you like best?

CyberSource is so easy to use, and it does what it's expected. There are rarely issues with the processing of orders or renewals of subscriptions. It's easy to find what you need to when you log in - I can easily locate a customers transaction or subscription and manage it, or I can easily issue a credit or refund. I can't emphasize the ease of use enough, it's great!

What do you dislike?

They are not considered a "Merchant of Record", so for some that may be a negative. They also don't handle international currencies or taxes.

Recommendations to others considering the product

If you are looking for a credit card processor that is easy to use, easy to learn and reliable, this is the one for you. Their customer service is awesome as well. Not only do they answer the phone quickly, but they get back to you very quickly via email with a great explanation as to the issue, resolution and prevention for the future. All around a great experience.

What business problems are you solving with the product? What benefits have you realized?

We are simply trying to allow our customers to purchase our products easily. We use CyberSource to assist customer over the phone with orders if need be, and they also do subscription management for us, which is fantastic. We have a monthly and yearly subscription product set up with them, and it's very seamless.

CyberSource review by Jackie V.
Jackie V.
Validated Reviewer
Verified Current User
Review Source

"In the era of globalization should have products like this"

What do you like best?

1) Easy to use

2) It's efficient and useful for me and can create fraud rules

3)It's the best product for the present and the future

4)I appreciated highly for security

5)Great payment processor

6) Support instantly 24/24

7) Payment gateway services professional, flexible for merchants with moderate online business

I worked on payment processing for shop online, I must admit that CyberSource is the best .Rating A+ point for good quality . Highly recommend this product for your life. It's totally worth the money

What do you dislike?

The administration tool isn't the best ,should be improved

Nothing to say , CyberSource's service is so good

Recommendations to others considering the product

There is a large set up fee so be aware of this when looking at other payment platforms

What business problems are you solving with the product? What benefits have you realized?

One of the top payment platforms. Allowed feeling of security with transactions

CyberSource review by Kent K.
Kent K.
Validated Reviewer
Verified Current User
Review Source

"Never a problem"

What do you like best?

We've never had an outage or problem. It just works. Setup was easy as was the initial testing.

What do you dislike?

The reporting features aren't as good as some other processors I've used. They have improved the reporting feature just within the past month and they are better but they still have a ways to go.

Recommendations to others considering the product

Good for businesses of all sizes. Was easy to implement in our case.

What business problems are you solving with the product? What benefits have you realized?

Needed a processor that worked well with NetSuite. CyberSource has met all our goals without any problems.

CyberSource review by Stacy H.
Stacy H.
Validated Reviewer
Verified Current User
Review Source

"Reliable payment solution from a developer's POV"

What do you like best?

We used the Hosted Order Page (and its successor) and found it easy to implement. The documentation and SDK were very useful. We found it flexible for a variety of applications. I thought their support team, both on the implementation side and for day-to-day operations, were very good.

What do you dislike?

Debugging could have been friendlier/easier.

What business problems are you solving with the product? What benefits have you realized?

We needed a secure, hosted third-party order page to maintain PCI compliance. We also needed a good back-end "terminal" to batch transaction information. Cybersource worked well in both areas.

CyberSource review by Consultant in Information Technology and Services
Consultant in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"CyberSource is a Great Payment Solution for eCommerce Sites"

What do you like best?

1. I like CyberSource's simple API to call to make payment transactions.

2. The added features like Fraud Detection, Address Verification service, Payment Tokenization, Device Fingerprint add a lot of value to business needs in addition to being extremely secure.

3. Their documentation is easy to understand and implement.

4. Very quick response time for support requests as well.

What do you dislike?

Nothing in particular - they have been around for a while now and are masters of their trade!

What business problems are you solving with the product? What benefits have you realized?

Business problems being address by CyberSource are payments, AVS and tax. Having a one stop shop for all the services is very convenient and easy to integrate rather than having to deal with multiple vendors for different services.

CyberSource review by Suresh B.
Suresh B.
Validated Reviewer
Verified Current User
Review Source

"Review from Suresh Buddana "

What do you like best?

When we use Silent order post we need to worry about PCI compliance.

What do you dislike?

CyberSources HOP page customization options are very limited (not sure if CyberSource still support HOP page.

What business problems are you solving with the product? What benefits have you realized?

even though we did not implement this feature due to funding issues, Prodfile sharing and Silent post are the features i linked most (in addition to securty features). with profile sharging we can charge credit card across mutiple channels (Telesales/Online/3rd Party) based on CyberSource token.

CyberSource review by Ashlee A.
Ashlee A.
Validated Reviewer
Verified Current User
Review Source

"CyberSource Has A Lot of Room for Growth"

What do you like best?

1) Easy to Use

2) Wide Range of Functionality - Has a lot of available features that provide a wide span of uses. Allows more customization than other payment platforms.

3) Fraud System - Allowed a wide range of tools regarding the fraud system as well as allowed feeling of safety

What do you dislike?

1) Ease of Use - With recent upgrades it has been a little bit harder to use

2) Long contract that is hard to get out of. It is best to make sure that you fully want to commit to the product before purchasing.

3) Large start up fee and price -The product is very expensive but does an amazing job.

Recommendations to others considering the product

There is a large set up fee so be aware of this when looking at other payment platforms. The cost is justifiable but make sure it is something your company can afford.

What business problems are you solving with the product? What benefits have you realized?

One of the top payment platforms. Allowed feeling of security with transactions.

CyberSource review by Paul W.
Paul W.
Validated Reviewer
Verified Current User
Review Source

"CyberSource - Better after Secure Acceptance update"

What do you like best?

Using Cybersource is simple to use. They used to provide us with a HOP file that we would simply use to POST our information to. Recently, they released a new "Secure Acceptance" release. This made thins more secure, but was a little difficult to migrate. If not migrating, it would be simple to implement.

What do you dislike?

We started implementing Secure Acceptance right when they told us about it. We got finished only to find out they had changed the documentation. It's all good now, but I would have preferred they get everything in order first, then tell us to implement it.

Recommendations to others considering the product

Cybersource is a great way to go if you need a simple, quick, and robust CC solution.

What business problems are you solving with the product? What benefits have you realized?

We needed a way to accept credit card payments without having to worry so much about all the PCI rules.

CyberSource review by Industry Analyst / Tech Writer in Banking
Industry Analyst / Tech Writer in Banking
Validated Reviewer
Verified Current User
Review Source

"I used it while I was working for a top e-com company as a chargeback/risk analyst"

What do you like best?

The fraud system management, which is very wide and sophisticated: The creation of new fraud rules seems endless (depending on the region, IP, purchase amount, velocity,....) very easy to use and can create fraud rules which are really tailored made for the products sold. The device fingerprint 3rd party tool included (ThreatMetrix if I remember well) is excellent too), this is one of the best fraud tools i have ever used together coupled with Threat MEtrix,

What do you dislike?

Again regarding the fraud rules engine, it was a bit cumbersome to have lots of different accounts with different credentials to log in the good account per region (APAC, EMEA,...) it would be nice to have it all centralized in one account/platform and then split the rules set-up per region.,

The administration tool for the accounts management is not the best, nor very easy to use.

Thel ayout once logged into the interface is not the brightest, still looks very "technical", for the tech guys.

Recommendations to others considering the product

Top payment gateway from a technical perspective, associated with cutting-edge anti-fraud tools that are tailor made to the needs of the business.

What business problems are you solving with the product? What benefits have you realized?

I was working on chargebacks, thus this include to decrease chargebacks trends as much as possible, and this includes to have an excellent payment gateway with cutting-edge fraud tools in order to prevent chargebcaks due to fraud, but also that could simply be due to technical issues

CyberSource review by Scott C.
Scott C.
Validated Reviewer
Review Source

"Gets the job done"

What do you like best?

As a programmer, I'm most interested in ease of implementation. Cybersource's sample code got me off to a quick start. Also, the structure of the objects one needs to pass and receive are pretty straightforward.

What do you dislike?

Generally speaking, I disdain the SOAP protocol. Cybersource's API is SOAP based. Other than that, it's fine.

Recommendations to others considering the product

Check with your bank's merchant account provider. Cybersource may not even be an option for you.

What business problems are you solving with the product? What benefits have you realized?

Creating custom shopping carts for websites with non-widget products.

CyberSource review by User in Media Production
User in Media Production
Validated Reviewer
Review Source

"CyberSource"

What do you like best?

I like the ease of navigating through CyberSource. It is very well laid out and the interface is visually appealing.

What do you dislike?

There isn’t anything that I dislike about CyberSource.

What business problems are you solving with the product? What benefits have you realized?

We use CyberSource for each of our eCommerce sites (15+ at any given time). CyberSource is very reliable in tracking those purchases and helping to locate transactions as requested.

CyberSource review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"Great payment processor with nice development support"

What do you like best?

The fact I love about Cybersource is their various API support. They have great development resources and forums for developers. Apart from that they have great admin application to monitor transactions and manage profile.

What do you dislike?

Practically nothing too much to dislike but I would love to see support for declined transaction redirection to user specified URL in case of silent order post API.

Recommendations to others considering the product

Great credit card payment processing solution that provides good developer resources and tools for administrators.

What business problems are you solving with the product? What benefits have you realized?

I worked on payment processing for uni bookstore website and in my experience Cybersource provide excellent developer resources and admin console for business users.

CyberSource review by User in Internet
User in Internet
Validated Reviewer
Verified Current User
Review Source

"Great internet gateway for companies with resources to code against"

What do you like best?

They front many domestic and international processors

What do you dislike?

I'm pretty happy in general. I guess more coverage would be nice.

Recommendations to others considering the product

Very useful

What business problems are you solving with the product? What benefits have you realized?

Online card-based processing.

CyberSource review by Brock C.
Brock C.
Validated Reviewer
Review Source

"QA software engineer testing"

What do you like best?

I like that Cybersource stores all the CC information

What do you dislike?

I do not have any major complaints about this product

What business problems are you solving with the product? What benefits have you realized?

We are wanting to run CC information but don't want to have to run servers to store all the information

CyberSource review by Consultant in Information Technology and Services
Consultant in Information Technology and Services
Validated Reviewer
Review Source

"Reliable payment source that works well with IBM Websphere commerce"

What do you like best?

I like how well it works with OBM Webscphere commerce. It allows us to expand the functionality to give us more features

What do you dislike?

In many things we are limited and are unable to take advantage of some features we would like

Recommendations to others considering the product

I recommend that you use the support and training provided.

What business problems are you solving with the product? What benefits have you realized?

We are able to securely make payments on our site. We are PCI compliant.

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