What do you like best?
When I discovered dasheroo I was looking for a single piece of cloud based software to bring all my social media stats into one place where they can be customised and look great to produce a variety of reports for different stakeholders. This I found in Dasheroo. I also like the alerts and the mashups enabling you to be made aware of both good and bad things happening to you on social and to compare cross-social metrics.
What do you dislike?
Dasheroo does have some limitations in regards to the number of different dashboards you can create and the number of graphs etc you can put on it. If you want the same chart put on three different dashboards it is counted as three charts towards your limit, which I don't especially appreciate. It is also quite expensive for a medium size business and has been a bit slow in introducing new integrations and information for us.
Recommendations to others considering the product
A great product but I would recommend starting with a list of what you need from software, then what you would like then a nice to have list. See how many ticks this software gets. Compare it to at least two pieces of other software of the same nature before making your final decision. This is what I recommend for any piece of software. Also, check out their own forms of customer support, and social media sites to see what other customers have had to say about the software.
What business problems are you solving with the product? What benefits have you realized?
When I discovered dasheroo I was looking for a single piece of cloud-based software to bring all my social media stats into one place where they can be customised and look great to produce a variety of reports for different stakeholders. Dasheroo solved this problem and we have significantly cut down on the number of hours and tools required to bring this information together under a single umbrella.