What do you like best?
Perfect monitoring tool.
You can monitor your infrastructure as on premise as in the cloud by monitoring performance counters of different applications and collecting information from logs.
You can monitor your infrastructure as in real time mode or just receiving alerts for example to email.
It allows you to use different ready solutions with predefined logic for to monitor even different software such as: SQL Server, MySQL and so on.
It can be integrated with different products such as slack, where you can receive different alerts and where slacks bot can perform setuped actions.
You can create different dashboards for your convenience.
What do you dislike?
No suitable for all cloud services, for example if you're going to monitor your infrastructure in Azure it would be better to use Azure's Log Analytics.
This solution is not for non-experienced users and required time to learn it . Features used in free price tiers very limited for example no alert capabilities.
Recommendations to others considering the product
Not suitable for all cases but can be used in some ones. If you are using Azure you can use it's native tools, but if you're going to monitor AWS or on premise infrastructure it is good choice, plus it has several pricing tiers to test and decide if it is suable for your company.
What business problems are you solving with the product? What benefits have you realized?
Monitoring premise and AWS infrastructure.
This monitoring tool can be accessed from any device from anywhere by using app or just browser thats very convenient.