Datto Backupify

(15)
3.7 out of 5 stars

Provider of backup and recovery solutions for Software-as-a-Service (SaaS) applications including Google Docs and Salesforce.com.

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Datto Backupify Reviews

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Backupify review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"Nearly unusable"

What do you like best?

The fact that there's a cancel my account option.

What do you dislike?

Where to start? Support is non existent which straight up in and of its self makes this product a no go for any self respecting business. The interface is SO SLOW and SO TERRIBLY designed. Don't take my word for it, sign up and try it out, it's absolutely horrendous!

In general it's a horridly confused interface that is slow (like you click login and it takes 10 seconds before there's any indication that clicking the login button has worked, it only gets worse from there) and things just don't seem to work. I setup a backup job, authorized it's access in office 365 and user accounts were displayed in backupify, I told it to just automatically backup all accounts, sweet happy days. Log back in the next day to be greeted with the setup a job page, it was literally like I had just started a new account from scratch.. not happy and when I chased this up with support, I pushed on for a little over a week of them not returning my calls, not following up on my emails (other than the automated responses) and at the end of the day when someone finally got back to me (by email and not phone call which was requested about a dozen times) all they had to say was "looks like you haven't setup a job" - no shit sherlock! anyway, avoid this product like the plague. Maybe it'll come good but why bother when there's better solutions already out there.

Recommendations to others considering the product

Don't commit to it until you've trialed it. I'm in a situation where I was forced into using this product and it is the absolute worst thing I have used in a long time.

What business problems are you solving with the product? What benefits have you realized?

Backupify doesn't solve problems, it introduces them. Time is money and the time you'll burn trying to get this solution to work makes it not worth choosing over one of the many other solutions out there that whilst might be a little more expensive it's like the old saying goes: you get what you pay for.

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Backupify review by Administrator in Computer & Network Security
Administrator in Computer & Network Security
Validated Reviewer
Verified Current User
Review Source

"Datto Backupify for peace of mind"

What do you like best?

Datto Backupify allows for backup of Office 365 sharepoint and team sites which is nice to have. For small companies who want to store all their data on office 365 this provides an extra layer of protection in case data gets corrupted or accidentally deleted.

What do you dislike?

While email restoring works well, the sharepoint file restore seems pretty messy. The folder views are not user friendly. The user interface, while simplistic is not very intuitive. If you want to manually manage users, moving them back and for is time consuming and can get confusing if a user is being backed up or not.

Lastly, the whole backupify site is very slow. loading pages can take a long time and sometimes require a reload. This is just from my experience.

Recommendations to others considering the product

For the price, it gets the job done and provides the extra peace of mind in case something goes missing.

What business problems are you solving with the product? What benefits have you realized?

Peace of mind Office 365 email and data backup for all of our Office 365 customers.

What Backup solution do you use?

Thanks for letting us know!
Backupify review by <span>Allen M.</span>
Allen M.
Validated Reviewer
Review Source

"The best solution every time. "

What do you like best?

I love the combination of bare metal image backups over a network interface. This has been Datto's claim to fame and has worked wonders for our clients. The web interface is easy to use but does not leave out features and is in no way clunky. You get all the information you need right on the dashboard.

What do you dislike?

The local storage capacity could be higher but this isn't a big deal because Datto's cloud storage has plenty of room.

Recommendations to others considering the product

Get it. It's the right decision. Datto is less expensive than its competitors. Datto offers better performance than its competitors. Their products have really wowed everyone we've sold them to and we'd choose them over Carbonite ten times out of ten.

What business problems are you solving with the product? What benefits have you realized?

While we have yet to resurrect a machine with the image, the backup suite has been extremely helpful in retrieving files that would otherwise be lost.

Backupify review by Administrator in Primary/Secondary Education
Administrator in Primary/Secondary Education
Validated Reviewer
Verified Current User
Review Source

"Full-featured backup for Google Apps for Education"

What do you like best?

Backupify provides full backup for every element of a Google Apps account: Mail, Drive, Calendar, Contacts, and Sites. It allows us to keep all of our critical data in Drive without the need for a backup server. We can set which accounts are backed up and which aren't very easily.

What do you dislike?

The queuing for restore can take a long time, although Datto has told us they can work with us to speed up critical retrievals. Bulk account adds and changes are beholden to what Google themselves allow, so bulk adds and changes generally have to be done with .csv's emailed to their support, which so far has worked for us.

Recommendations to others considering the product

Be aware that Google Apps for Education has unlimited file storage. We tried to go with a limited data plan with Datto, and went way over within 6 months. Their Unlimited user/Unlimited storage plan is more expensive, but perfect for us because Google at this point in time does not have settable drive quotas. Also be aware that Datto by default wants to back up every account in every OU.

What business problems are you solving with the product? What benefits have you realized?

We are backing up all of our critical data, including e-mail, without the use of physical backup servers or network storage devices.

Backupify review by <span>Steve B.</span>
Steve B.
Validated Reviewer
Verified Current User
Review Source

"The "set it and forget it" backup solution and piece of mind we needed!"

What do you like best?

We are using the Backupify for Salesforce product line. We're very happy with the incredibly easy setup process, and the fact that we can also backup all of our sandboxes without having to pay for additional licensing on top of our production costs. Whenever we've had questions, the support team is very fast to respond, friendly, and knowledgeable in the product to help us. We haven't had to do many restorations yet, but in testing out the restore and download features, they were also very easy to use.

What do you dislike?

We have no dislikes with the service thus far!

Recommendations to others considering the product

Think of it like an insurance policy, because you'll undoubtedly get questioned on whether the spend is really necessary "because we've never needed anything like this before". Don't wait until after you need a backup and it's too late. The first time you have to use it, it will probably justify it's ROI on the spot, especially if it's to fix a large problem.

What business problems are you solving with the product? What benefits have you realized?

Backupify is an insurance policy to solve a business problem we never hope to encounter: data loss or corruption. Our Salesforce CRM is the heatbeat of our sales and service teams, and should we ever have any data loss or corruption, or even if someone just makes an "oops" in the system, we have peace of mind knowing that we can easily restore the data needed from a Backupify backup.

Backupify review by <span>Eric L. J.</span>
Eric L. J.
Validated Reviewer
Verified Current User
Review Source

"Perfect for Google Apps"

What do you like best?

We have been using Backupify since September of 2010. The integration of Backupify into Google Apps is seamless and inexpensive. Every backup we've pulled for archival purposes has been easy and painless. The social media backup is just a plus. The tech support can take a bit to get back to you for certain issues, but they have always gotten back to us in the right amount of time correlating to the urgency of the issue.

What do you dislike?

Backupify was purchased by Datto, I do believe. I noticed that some of the personal touch left, but we only notice because we are a small business that thrives on giving a personal touch to all that we do.

Recommendations to others considering the product

We can only give testimony to the ease of use for Backupify to backup Google Apps and Social Media accounts. If you have something else to backup, please contact Backupify or look into other reviews.

What business problems are you solving with the product? What benefits have you realized?

Even Google can go down or employees can delete items, not to mention all of the malicious activity on the Internet. We use backup as an easily downloadable archive and for worst-case scenarios. Backupify fulfills this need and at a very reasonable cost.

Kate from G2 Crowd

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