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Datto Backupify

Datto Backupify

3.6
(25)

Provider of backup and recovery solutions for Software-as-a-Service (SaaS) applications including Google Docs and Salesforce.com.

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Datto Backupify Reviews

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Backupify review by Robert A.
Robert A.
Validated Reviewer
Verified Current User
Review Source

"A MUST HAVE for any IT organization"

What do you like best?

I love that Backupify reliably backs up email and cloud storage files like Google Drive and OneDrive. There have been so many times that an auditor wanted a random contract or invoice, and I was able to plumb the depths of my backups and save my finance teams hours of hunting through individual email backups.

What do you dislike?

The user interface can be a bit clunky at times, but Backupify regularly updates their product. If you dont like something, tell your friendly account manager, and wait for the next release!

Recommendations to others considering the product

Other admins or CFOs might think they can get by using data recovery from Microsoft Support for Office 365 or use Google Vault. Microsoft Support is tedious to work with to recover data, and you have a very limited window. Google Vault does not provide the same type of service and is aimed more at meeting legal requirements for holds and eDiscovery. Make sure you do your research and understand why Backupify is different and better than "out-of-box" features provided by Office365 or GSuite.

What business problems are you solving with the product? What benefits have you realized?

Backupify is critical for Disaster Recovery and Data Recovery. I am never worried about ransomware taking down my organization, or a hapless employee deleting critical data because I know how easy it is to recover with Backupify.

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Backupify review by Frank D.
Frank D.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"One of the easiest value added services to sell to my cloud clients."

What do you like best?

Anytime I can sell a product or service that benefits the client and makes it easier for us as an MSP to do our job, that is a win in our book. Backupify fits that to a tee. It takes us less than five minutes to setup the service and then it does the job for us.

What do you dislike?

There isn't much to dislike about this product. We set it up and it just works.

What business problems are you solving with the product? What benefits have you realized?

We are mostly mitigating the risk of not being able to retrieve old information from deleted email accounts. Since O365 is a service, most clients don't want to pay for old accounts in perpetuity. With Backupify, we can rest easy knowing that everything is archived indefinitely.

What Backup solution do you use?

Thanks for letting us know!
Backupify review by Consultant
Consultant
Validated Reviewer
Verified Current User
Review Source

"Solid product, Easy to use"

What do you like best?

Easy to configure and set up. Easy to get items restored. Backup points are adequate for most purposes. It's pretty straightforward which means faster setup for the technicians. A "low touch" service which means better margins.

What do you dislike?

Current pricing structure of tiers doesn't work for all customers. I do understand that this will be changing soon to a model based on pure number of mailboxes. That is much more MSP friendly and easier to discuss with the client as it matches with how we bill them for other services.

What business problems are you solving with the product? What benefits have you realized?

Educating customers about lack of O365 backup and need for additional protections. Has allowed us to be able to talk about additional layers to a security posture.

Backupify review by Allen M.
Allen M.
Validated Reviewer
Review Source

"The best solution every time. "

What do you like best?

I love the combination of bare metal image backups over a network interface. This has been Datto's claim to fame and has worked wonders for our clients. The web interface is easy to use but does not leave out features and is in no way clunky. You get all the information you need right on the dashboard.

What do you dislike?

The local storage capacity could be higher but this isn't a big deal because Datto's cloud storage has plenty of room.

Recommendations to others considering the product

Get it. It's the right decision. Datto is less expensive than its competitors. Datto offers better performance than its competitors. Their products have really wowed everyone we've sold them to and we'd choose them over Carbonite ten times out of ten.

What business problems are you solving with the product? What benefits have you realized?

While we have yet to resurrect a machine with the image, the backup suite has been extremely helpful in retrieving files that would otherwise be lost.

Backupify review by Administrator in Computer & Network Security
Administrator in Computer & Network Security
Validated Reviewer
Verified Current User
Review Source

"Datto Backupify for peace of mind"

What do you like best?

Datto Backupify allows for backup of Office 365 sharepoint and team sites which is nice to have. For small companies who want to store all their data on office 365 this provides an extra layer of protection in case data gets corrupted or accidentally deleted.

What do you dislike?

While email restoring works well, the sharepoint file restore seems pretty messy. The folder views are not user friendly. The user interface, while simplistic is not very intuitive. If you want to manually manage users, moving them back and for is time consuming and can get confusing if a user is being backed up or not.

Lastly, the whole backupify site is very slow. loading pages can take a long time and sometimes require a reload. This is just from my experience.

Recommendations to others considering the product

For the price, it gets the job done and provides the extra peace of mind in case something goes missing.

What business problems are you solving with the product? What benefits have you realized?

Peace of mind Office 365 email and data backup for all of our Office 365 customers.

Backupify review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"Nearly unusable"

What do you like best?

The fact that there's a cancel my account option.

What do you dislike?

Where to start? Support is non existent which straight up in and of its self makes this product a no go for any self respecting business. The interface is SO SLOW and SO TERRIBLY designed. Don't take my word for it, sign up and try it out, it's absolutely horrendous!

In general it's a horridly confused interface that is slow (like you click login and it takes 10 seconds before there's any indication that clicking the login button has worked, it only gets worse from there) and things just don't seem to work. I setup a backup job, authorized it's access in office 365 and user accounts were displayed in backupify, I told it to just automatically backup all accounts, sweet happy days. Log back in the next day to be greeted with the setup a job page, it was literally like I had just started a new account from scratch.. not happy and when I chased this up with support, I pushed on for a little over a week of them not returning my calls, not following up on my emails (other than the automated responses) and at the end of the day when someone finally got back to me (by email and not phone call which was requested about a dozen times) all they had to say was "looks like you haven't setup a job" - no shit sherlock! anyway, avoid this product like the plague. Maybe it'll come good but why bother when there's better solutions already out there.

Recommendations to others considering the product

Don't commit to it until you've trialed it. I'm in a situation where I was forced into using this product and it is the absolute worst thing I have used in a long time.

What business problems are you solving with the product? What benefits have you realized?

Backupify doesn't solve problems, it introduces them. Time is money and the time you'll burn trying to get this solution to work makes it not worth choosing over one of the many other solutions out there that whilst might be a little more expensive it's like the old saying goes: you get what you pay for.

Backupify review by Administrator in Environmental Services
Administrator in Environmental Services
Validated Reviewer
Review Source

"it was good while it lasted"

What do you like best?

There was a lot of features that were easy to control on your end instead of administrators. user-friendly means you are not required to wait for admins and are able to set yourself up through verification. What I like best was managing and accessing my own files without the typical admin request. Even with late submission or errors, people can make edits.

What do you dislike?

There was not enough work done around sharing files, this means all the work and data done was able to be stored but the lack of user-friendly options limits how much and how you can share. There are not enough ways to adjust some setting that would make the platform more personalized.

Recommendations to others considering the product

I always recommend having a good broadband connection so that files can upload and download smoothly without corruption and have updated software systems.

What business problems are you solving with the product? What benefits have you realized?

There was a lot of fun features that each person work to meet their needs and have personalized results. We are able to create more collaborative work among different types of teams to have one complete product at the end.

Backupify review by Administrator in Primary/Secondary Education
Administrator in Primary/Secondary Education
Validated Reviewer
Verified Current User
Review Source

"Full-featured backup for Google Apps for Education"

What do you like best?

Backupify provides full backup for every element of a Google Apps account: Mail, Drive, Calendar, Contacts, and Sites. It allows us to keep all of our critical data in Drive without the need for a backup server. We can set which accounts are backed up and which aren't very easily.

What do you dislike?

The queuing for restore can take a long time, although Datto has told us they can work with us to speed up critical retrievals. Bulk account adds and changes are beholden to what Google themselves allow, so bulk adds and changes generally have to be done with .csv's emailed to their support, which so far has worked for us.

Recommendations to others considering the product

Be aware that Google Apps for Education has unlimited file storage. We tried to go with a limited data plan with Datto, and went way over within 6 months. Their Unlimited user/Unlimited storage plan is more expensive, but perfect for us because Google at this point in time does not have settable drive quotas. Also be aware that Datto by default wants to back up every account in every OU.

What business problems are you solving with the product? What benefits have you realized?

We are backing up all of our critical data, including e-mail, without the use of physical backup servers or network storage devices.

Backupify review by Steve B.
Steve B.
Validated Reviewer
Verified Current User
Review Source

"The "set it and forget it" backup solution and piece of mind we needed!"

What do you like best?

We are using the Backupify for Salesforce product line. We're very happy with the incredibly easy setup process, and the fact that we can also backup all of our sandboxes without having to pay for additional licensing on top of our production costs. Whenever we've had questions, the support team is very fast to respond, friendly, and knowledgeable in the product to help us. We haven't had to do many restorations yet, but in testing out the restore and download features, they were also very easy to use.

What do you dislike?

We have no dislikes with the service thus far!

Recommendations to others considering the product

Think of it like an insurance policy, because you'll undoubtedly get questioned on whether the spend is really necessary "because we've never needed anything like this before". Don't wait until after you need a backup and it's too late. The first time you have to use it, it will probably justify it's ROI on the spot, especially if it's to fix a large problem.

What business problems are you solving with the product? What benefits have you realized?

Backupify is an insurance policy to solve a business problem we never hope to encounter: data loss or corruption. Our Salesforce CRM is the heatbeat of our sales and service teams, and should we ever have any data loss or corruption, or even if someone just makes an "oops" in the system, we have peace of mind knowing that we can easily restore the data needed from a Backupify backup.

Backupify review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Nice features and fair pricing."

What do you like best?

I like the features and the interface. It is better than working with Google Vault for the occasional file/email retrieval when an employee deletes something.

What do you dislike?

The interface can be a little slow at times. Large restores can take days, but it's not something we do very often.

Recommendations to others considering the product

It's a good solution if you need a 3rd party backup of your user data in the cloud.

What business problems are you solving with the product? What benefits have you realized?

This provides us a 3rd party backup of our G Suite user data. We can also remove accounts and keep an archived copy of the user data without having to keep the G Suite license active.

Backupify review by Eric L. J.
Eric L. J.
Validated Reviewer
Verified Current User
Review Source

"Perfect for Google Apps"

What do you like best?

We have been using Backupify since September of 2010. The integration of Backupify into Google Apps is seamless and inexpensive. Every backup we've pulled for archival purposes has been easy and painless. The social media backup is just a plus. The tech support can take a bit to get back to you for certain issues, but they have always gotten back to us in the right amount of time correlating to the urgency of the issue.

What do you dislike?

Backupify was purchased by Datto, I do believe. I noticed that some of the personal touch left, but we only notice because we are a small business that thrives on giving a personal touch to all that we do.

Recommendations to others considering the product

We can only give testimony to the ease of use for Backupify to backup Google Apps and Social Media accounts. If you have something else to backup, please contact Backupify or look into other reviews.

What business problems are you solving with the product? What benefits have you realized?

Even Google can go down or employees can delete items, not to mention all of the malicious activity on the Internet. We use backup as an easily downloadable archive and for worst-case scenarios. Backupify fulfills this need and at a very reasonable cost.

Backupify review by User in Hospitality
User in Hospitality
Validated Reviewer
Review Source

"Glad to know my work's never gone forever!"

What do you like best?

I like having peace of mind that if I delete something, it’s not gone forever.

What do you dislike?

Nothing to dislike. It’s pretty straightforward - everyone needs backup. I’m just the recipient of the product’s benefits.

What business problems are you solving with the product? What benefits have you realized?

Started a new job. My IT department got me set up with my predecessor’s Google Drive account via Backupify. Immediately I had ownership access to all their spreadsheets, webinar presentations, etc … even her private notes for upcoming quarter strategy. Could not have been more helpful when taking ownership over the role and training. Also, it’s good to know as I delete docs and reorganize everything for the role that everything is recoverable. Peace of mind.

Backupify review by User in Chemicals
User in Chemicals
Validated Reviewer
Review Source

"Simple, Secure, and Necessary Software"

What do you like best?

I started a new job and received the drive account of the person before me. Had everything in one place - documents, calendar events, etc. Allowed me to literally pick up where she left off. Couldn't be happier.

What do you dislike?

I heard the software had some issues in the past but I haven't encountered anything of the like. I believe they've been bought by a new company (Datto) and have done some serious updates. Customer support was very helpful.

What business problems are you solving with the product? What benefits have you realized?

I can search both my drive and my predessesors in one place, which is super useful. Also,while cleaning out her drive I accidently deleted a forcasting spreadsheet ... Oops! Good news, backupify restored it in moments. Love it.

Backupify review by Laurel G.
Laurel G.
Validated Reviewer
Verified Current User
Review Source

"Backupify makes it easy to roll back data"

What do you like best?

It is incredibly easy to install Backupify with new G Suite accounts when we do the setup for clients.

What do you dislike?

Because it runs in the background and is so seamless, clients often forget it is there!

Recommendations to others considering the product

Excellent margins for resellers.

What business problems are you solving with the product? What benefits have you realized?

Added value to our managed service provider business.

Backupify review by User in Computer Software
User in Computer Software
Validated Reviewer
Review Source

"Very important for any business that's dependent on a cloud storage solution"

What do you like best?

My backup has another backup and in case my storage solution fails I can always retrieve it.

What do you dislike?

The pricing could be a bit better. I would also want better guarantees about my data backup.

Recommendations to others considering the product

Compare with Spanning backup and compare the different features both of these services differ on. Backupify has been an industry leader so it is very reliable, however.

The only problem is that you may not need a license for each employee in the company, and Backupify should make it easier to debundle licenses to allow being judicious in terms of number of licenses to buyy.

What business problems are you solving with the product? What benefits have you realized?

Reliability as well as data protection.

Backupify review by Julian V.
Julian V.
Validated Reviewer
Review Source

"Gran app"

What do you like best?

Lo mejor es la capacidad que ofrece y la sencillez para realizar backups

What do you dislike?

El costo seria lo mas desfavorable, una mejor implementacion y mejor conocimiento seria importantes tambien

What business problems are you solving with the product? What benefits have you realized?

Poder mantener una base de estos actualizada y en tiempo real

Backupify review by Administrator in Primary/Secondary Education
Administrator in Primary/Secondary Education
Validated Reviewer
Review Source

"Good Product Room to Grow"

What do you like best?

Very simple and easy to use backup tool that covers most of your backup needs for Google Apps. Easy interface and requires little training to use.

What do you dislike?

I was told they were integrating with Team Drives but haven’t heard about the release. We don’t utilize them yet but will want that feature once we do!

What business problems are you solving with the product? What benefits have you realized?

We are backing up Incase of a crypto lock scam or destructive employee but have found it very useful to transfer files when someone leaves. Works much better than just what Google offers

Backupify review by Administrator in Hospital & Health Care
Administrator in Hospital & Health Care
Validated Reviewer
Review Source

"Broken interface rarely works, stay far away."

What do you like best?

You can actually see the subject line of email, neat.

What do you dislike?

Restores fail, exports fail, classic interface is completely broken and does nothing. Their support is run through a separate site which you must create a separate account to use. No help or contact section anywhere inside your actual Backupify account. This product is managed by clowns on roller skates, under no circumstance should you purchase this product.

What business problems are you solving with the product? What benefits have you realized?

You can pretend you have a third party backup of your Office 365 messages, of course none of it works but you can at least pretend it does.

Backupify review by Mike M.
Mike M.
Validated Reviewer
Review Source

"Backupify"

What do you like best?

Backupify offers an easy to read portal with instant updates.

What do you dislike?

Haven't come across a negative aspect yet.

What business problems are you solving with the product? What benefits have you realized?

Another cost alternative in our backup offerings to our clients who are concerning primary with e-mail retention and security over server data.

Backupify review by Joe Z.
Joe Z.
Validated Reviewer
Review Source

"My personal Datto review. "

What do you like best?

The cloud transfer and support are on top of their game.

What do you dislike?

I don't like the fact that after a client is installed, you have to reboot your servers.

It's a little bit of a nuisance. Essentially you're just restarting services/starting new services.

Recommendations to others considering the product

better client installation or no installation.

What business problems are you solving with the product? What benefits have you realized?

Backup for the agency I work for.

Benefits include onsite storage and cloud storage. Redundancy is key!

Backupify review by Hardik G.
Hardik G.
Validated Reviewer
Review Source

"Good"

What do you like best?

I am happy with this. It helps me restore the back ups.

What do you dislike?

User friendly , takes little bit more time and is somewhat not upto mark

What business problems are you solving with the product? What benefits have you realized?

I can store up to great data

Backupify review by User in Automotive
User in Automotive
Validated Reviewer
Review Source

"My Trial Experience with Backupify"

What do you like best?

Backupify is a cloud-based data backup provider. I like that it compiles my user data from my top most utilized online applications (Google apps and Microsoft office 365) and stores it in its own system.

What do you dislike?

As a trial user, there is nothing I dislike about the platform. Backupify is simple and easy to use.

Recommendations to others considering the product

Backupify offers a great service to its users. The data migration process is simple. This program is definitely worth a try. However, I am wary to pay for the service.

What business problems are you solving with the product? What benefits have you realized?

I am in search of an excellent, all-encompassing backup tool.

Backupify review by Consultant
Consultant
Validated Reviewer
Review Source

"This is an excellent program "

What do you like best?

It is very user friendly. I never have any problems with glitches and it was very easy to learn

What do you dislike?

Sometimes I wish the capabilities of the software were expanded

What business problems are you solving with the product? What benefits have you realized?

I am ensuring that my important projects and information are never lost

Backupify review by Administrator
Administrator
Validated Reviewer
Review Source

"DATTO BACKUPIFY"

What do you like best?

I like that it integrates with Vuetify and Vue X makes my job so much easier to do.

What do you dislike?

I dislike that it's still in its early stages.

But overall it's awesome

What business problems are you solving with the product? What benefits have you realized?

It helps with our verification issues on forms etc

Backupify review by Administrator
Administrator
Validated Reviewer
Review Source

"Great backup service"

What do you like best?

The portal is very easy to access and find out what folders you are currently backing up.

What do you dislike?

The pricing per agent has changed over the past months. It's getting quite expensive.

What business problems are you solving with the product? What benefits have you realized?

back-up service for all of our files

Backupify review by Nick T.
Nick T.
Validated Reviewer
Verified Current User
Review Source

"Easy Migration from One Domain to Another"

What do you like best?

The actual process of Migrating from one company email domain to another was relatively easy, for individual accounts.

What do you dislike?

My colleague used the free, individual version. Then when we paid a good deal of money to migrate the entire company, the staff was very unresponsive...which led to over a week's delay in the start of the migration process. The end result was that the entire migration process was an absolute mess. They ended up giving us a refund on the money we paid them.

Recommendations to others considering the product

It's a great service from a user perspective. The actual act of migration was very easy, but be careful about paying for the enterprise version because support can be lacking, and their enterprise product is really not something that should be publicly available.

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