What do you like best?
1 - The API and possibility to automate with CRM, sending the surveys at the right time to our customers
2 - Metrics and analytics
3 - Ability to tag and comment on each response
4 - Quick answer to the customer feedback if needed
What do you dislike?
Not really dislikes, but points for improvement
1 - Some widget to insert in the site to show notes and commentaries as social proof
2 - Pixel to show if the email was open or not by the customer and If the email wasn't opened, an automation to resend the email in specific time
3 - A big improvement would be an integration with Messenger and WhatsApp to send the surveys
4 - And last, but not least, a tool to build a workflow to get a response if the client didn't saw the survey. Example: Send an email, if they don't open, send an SMS, if they didn't respond, send and whatsapp, etc...
Recommendations to others considering the product
If you need a platform to implement NPS score in your company, Delighted is a Delight, as the name suggests. It's very easy to setup and start sending automatic surveys in hours if combined with a CRM.
If you want consistent feedback from your clients, ability to tag, comment and answer reviews, and analyze data. Its a no-brainer.
What business problems are you solving with the product? What benefits have you realized?
1 - Send surveys automatically to our clients
2 - Adjusting our services and process quickly based on the feedbacks
3 - Ability to respond our client at the same time we get answers
4 - Our NPS score =)