What do you like best?
Encryption is a relative breeze. The external media encryption portion is very slick. I like being able to force USB mass storage devices to be encrypted before they are used on our systems.
The support for EME on systems that aren't owned by us is also very good.
It allows you 2 different options:
Installing an agent on the non company device that allows the user access to the encrypted drive with no additional prompts, after authentication.
Authenticate, do not install any agent, and use a built in explorer window to navigate encrypted files and folders.
I like having both options for users as it allows both an unobtrusive method and a public method when you can't install the agent, such as on a public computer.
What do you dislike?
Unencrypting can be a beast. I find it much easier to just log into the system, transfer all the data off the device, wiping the system and reloading, reencrypting then transferring the files back to be a much less dauntless task than unencryption.
Encrypting a profile begins as soon as a user logs in, however, it stops if the user logs off. It also will not complete if a user logs off and never logs back on. This can be a small headache for technicians, as they need to log on, and stay logged on until their profile is fully encrypted before handing the system back to the user.
Recommendations to others considering the product
It's a pretty good system, I recommend it
What business problems are you solving with the product? What benefits have you realized?
Securing our mobile devices, laptops and USB devices. We have encrypted all physical sources of information to limit our liability in case of loss or theft.