Demandforce

(14)
3.0 out of 5 stars

The Demandforce software-as-a-service application is used by thousands of customers to grow revenue, keep clients coming back, and manage operations more effectively.

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Showing 14 Demandforce reviews
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Demandforce review by <span>Sharon E.</span>
Sharon E.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Constant reliable communications

What do you like best?

2 way texting feature, which was recently added in the last few months. Texting is so popular with our clients and we can now respond to their texts, which is sometimes our only way to get a hold of people if their phone has no voicemail. It has already made a huge positive impact.

What do you dislike?

Need more educational how-to videos on how to best use all the various features.

What business problems are you solving with the product? What benefits have you realized?

Communication is the key problem being solved using Demandforce. We use email and texting to remind and communicate in general with our clients regarding their appointments. Another problem being solved is more efficient use of our front desk staff. Demandforce does the majority of our appointment reminders, so that is less time and effort tying up our staff.

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Demandforce review by Administrator
Administrator
Validated Reviewer
Verified Current User
Organic
Reviewed On

Overpromise, underdeliver

What do you like best?

Text and email capabilities to generate reviews and send messages. The reps are helpful, to a point.

What do you dislike?

The sales rep promised me that they could meet my targeted expectations and they were completely unable to carry through. It has been an abject failure and waste of money. The worst aspect is that 7 months into my year long contract, they came out with an add on product that would do exactly what I needed, but they refused to include it in my package for the remaining months of my contract. I will cancel ASAP.

Recommendations to others considering the product

Be very specific with your requests and set up parameters to evaluate whether you attain them.

What business problems are you solving with the product? What benefits have you realized?

None. They did not meet my needs which were clearly explained in the sales process.

What Online Reputation Management solution do you use?

Thanks for letting us know!
Demandforce review by <span>KC C.</span>
KC C.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Care About Your Money Not You

What do you like best?

The best thing that I have noticed is that you can cancel, this company did not care about our company as a whole just their money. We spoke to them about our issues and they did not even care.

What do you dislike?

The money hungry attitude of the company, not about trying to help the customer, work with the customer or put it right. And it is not even easy to cancel their service, they force you to pay again

What business problems are you solving with the product? What benefits have you realized?

None,

Demandforce review by User in Investment Management
User in Investment Management
Validated Reviewer
Invitation from G2 Crowd
Reviewed On

Leading edge automated marketing solution

What do you like best?

Works seamlessly for me in some of our companies businesses where the customers can interact and increase their involvement and even more fluidly account on if they were still planning on coming in one day or another.

What do you dislike?

When originally looking for pricing. Found we needed to submit a quote to just get an idea of the cost. With their was just guide to price price for quick easy comparison purposes. Other than that, not too much negative that I can think of.

Recommendations to others considering the product

Would say to check it out. Its a software product that is going to make everyday work much easier and therefore will save you time and money in the long run.

What business problems are you solving with the product? What benefits have you realized?

Puts some of the marketing work in cruise control and will automate the process. As said definitely great for the automated appointment tool. Also provides some social media marketing tools as well, which can definitely save you some time.

Demandforce review by <span>Mike O.</span>
Mike O.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Amazing for Appointment Requests and Customer Communication!

What do you like best?

Keeps everything in one place and integrates nicely with WordPress sites. Allows for emailing, texting, and surveys

What do you dislike?

Takes a bit to get onboarded, but not so much that it is a turnoff.

Recommendations to others considering the product

Go for it. Completely worth it if you want to automate your digital marketing program and streamline your daily duties

What business problems are you solving with the product? What benefits have you realized?

Appointment requests, customer communication, surveys, and reviews

Demandforce review by <span>Alan R.</span>
Alan R.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

DemandForce is all talk

What do you like best?

Using Demand Force to confirm appointments. This is a labor saving feature. When coupled with the ability for guests to leave reviews, it closes the loop.

What do you dislike?

Reviews in Demand Force are not recognized by Google as valid reviews. As a result they are only used as posted in our website. This is helpful, but certainly not worth the monthly cost of the software.

Recommendations to others considering the product

There have been almost no improvements in the software since initialization. Not being able to post reviews to Google and Yelp is a Serious shortcoming.

What business problems are you solving with the product? What benefits have you realized?

Saving labor in confirming appointments. Also the software gives the guests an opportunity to review their experiences. This is the one redeeming point fo the software.

Kate avatar
Kate from G2 Crowd

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