I like the ability to link Dentrix to solutionreach, it definitley makes confirming appointments easier. This practice has a huge patient load so that is actually a big time saver. There are a lot of customization options to suit our practice- how we want our schedule to work, default appointment times linked to specific procedure codes, ways to generate reports, etc.
It looks like a program from the 90's. Okay, maybe not that bad, but it does look super outdated. It also runs really slow sometimes but maybe that's just our office computers or network. I've used Easy Dental and Practice Works before which were much more user friendly. I wish that Dentrix allowed you to run two windows of the software at once like some other programs do. That way I don't have to exit out of entering EOB's or patient information just to look back at the schedule or access basic appointment info.
This past Friday, our IT guy came into the office and remoted in Dentrix support to help set up the program on a new computer on our network. According to him, there was some sort of "error" message doing the install and this resulted in us loosing all of our date that had not been backed up. We do a back up every night, so we lost everything that was done in the system on the entire Friday. This office moves fast and those were a whole lot of rescheduled appointments, payments, and other pertinent information that was lost.
My job is more day to day operations than solving business problems, but I think that Dentrix just helps keep everything organized. I don't think it does any better job than any other popular dental practice software.