DERDACK Enterprise Alert® is an alert notification & mobile response software for operations teams in manufacturing, utilities, IT services, transport & logistics.
Enterprise Alert automates targeted alerting processes and enables a fast, reliable and effective response to incidents threatening the continuity of services and operations. This is in particular importance for 24/7 operated mission-critical systems and IT.
Enterprise Alert provides automated, and persistent alert notifications by voice, text, push, email and IM. It tracks the delivery of notifications, acknowledgements and replies and reacts automatically on non-delivery or non-reply by utilizing escalation chains, on-call schedules and presence information.
Enterprise Alert enables convenient scheduling of on-call duties by drag & drop in any browser. Based on scheduling information it can then alert the right engineers at the right time. Backup engineers and stand-ins are also available.
IT service staff or engineers who are alerted often need to communicate with managers, on-call staff of other teams or subject-matter experts. Derdack´s Enterprise Notification Software provides perfect toolset for a real-time, anywhere collaboration experience.
Handling critical incidents shouldn’t stop with acknowledging an alert. With our mobile app you can comfortably manage alerts, troubleshoot problems and even resolve them by triggering parameter-based IT automation tasks.
The mobile app mobilizes incident management and makes you independent from your monitoring or service desk console.
Enterprise Alert has been specifically designed for large and global enterprises and organizations with the highest demands in reliability, productivity, integrations and security. That is why our product is one of the very few, if not the only one, that fully addresses the needs that come with running business-critical operations such as enterprise IT, manufacturing lines, energy & utility creation and distribution.
DERDACK Enterprise Alert is an on-premise/hybrid cloud solution for larger enterprises and organizations. It seamlessly integrates with Active Directory and provides AD-based SSO for both web apps and mobile apps. Being an on-premise solution it addresses strict data privacy and compliance requirements.
Product design focuses on scenario flexibility (platform approach), seamless & agent-less integrations with major 3rd party products and great user productivity. Derdack Enterprise Alert provides advanced integrations with leading enterprise ITOM/ITSM tools like Microsoft System Center, HP/MicroFocus, BMC Remedy and many others.
Enterprise Alert combines four fundamental elements of effectively responding to critical events and incidents: reliable mobile alerting, duty/shift scheduling, ad-hoc collaboration across teams and remote triggering of first-response and neutralization actions.