Deskero

(18)
4.2 out of 5 stars

Deskero is an innovative help desk software, born from an innovative idea: creating a new kind of relationship with customers, that really focuses on their needs.

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Showing 18 Deskero reviews
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Deskero review by <span>Grant V.</span>
Grant V.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Clean Deskero, Clean mind

What do you like best?

Deskero's clean user interface really puts users in the mindset to get things done right. It's a fresh take on the helpdesk and really shifts the paradigm towards being able to solve the client's needs in the most efficient and seamless way possible.

What do you dislike?

Deskero can have a slightly difficult learning curve for inexperienced users. This two or three day period may contain some small mistakes due to some small UI issues, but they can easily be overcome!

Recommendations to others considering the product

Reach out to the team behind the software. They will go to the ends of the earth to help you get settled in!

What business problems are you solving with the product? What benefits have you realized?

We're improving our relationships with our clients, being able to assist them real-time with simple requests and having ticket priorities for the more in-depth or complicated requests. Managing and organising information in a way in which it can form knowledge for our Org.

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Deskero review by <span>Marnel A.</span>
Marnel A.
Validated Reviewer
Organic
Reviewed On

Easy Setup for Start up service desk

What do you like best?

With just less than five minutes you can get the Deskero up and running including the branding and available templates modification.

They have very simple but elegant user interface from both agent and customer interface.

If you are a small or a startup company then you can operate your support and ticketing system absolutely free.

The email forwarding and name customization also is also pretty convenient, you can have both incoming and outgoing email copies forwarded to your own domain.

What do you dislike?

The automatically signing out of session even you just open the application on a different browser from the same computer.

Recommendations to others considering the product

You can start building you own customer ticketing system at zero cost with so many feature that is not present on other free offering products.

What business problems are you solving with the product? What benefits have you realized?

Support requests and incidents coming from our clients.

We can track all the request and extract data for reporting.

What Help Desk solution do you use?

Thanks for letting us know!
Deskero review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Best online help desk tool

What do you like best?

We have been trying different tools for managing help desk and support tickets and this is the best so far. We have all the features we like at hand and is very easy to setup and use. Our team is getting their tasks organized and ready in no time. Deskero have saved us time and effort! All the extra features like social integration, web portal, and dashboards are a big plus when considering this tool. Even though we are in the trial period now, we are considering this tool for future investments.

What do you dislike?

So far we have not encounter problems with Deskero, we hope to find a way to see customers reports as how much support was requested for a period of time, etc. And being able to export data to spreadsheets format or any other type of document format for more advanced reporting and analysis. But maybe we haven't explore all the options yet.

Recommendations to others considering the product

Deskero is a great option as a help desk solution. It has all the great features and more! It's social integration, dashboards and integrated analytics are a plus for this tool.

What business problems are you solving with the product? What benefits have you realized?

It provides us with an in house help desk tool to organize all support tasks, including assigning specific task, keeping track of all support requests and monitoring progress.

Deskero review by <span>Victor Q.</span>
Victor Q.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Great and easy to use Software

What do you like best?

It is a simple tool to use and configure, but it has all the elements we need, the reports it generates are very good and the integrated chat is excellent

What do you dislike?

Customers have reported that their accounts are blocked when they are newly created, but nothing that can not be controlled

What business problems are you solving with the product? What benefits have you realized?

We are currently in the process of releasing new software and we have found it excellent for the control and monitoring of incidents, now we know our response capacity and we can organize ourselves better.

Deskero review by <span>Eros S.</span>
Eros S.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Il miglior software per la gestione dei ticket

What do you like best?

Ha tutte le funzionalità necessarie per gestire al meglio le richieste di supporto dei clienti.

What do you dislike?

Non trovo al momento nulla che non mi piaccia

What business problems are you solving with the product? What benefits have you realized?

La gestione delle richieste di supporto e di segnalazione di bugs durante lo sviluppo di un sw può diventare molto impegnativa. Deskero permette di tenere traccia di ogni segnalazione

Deskero review by <span>Simone A.</span>
Simone A.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Experience in this website

What do you like best?

I was very happy with this website. it's simple and dynamic, I can take advantage of many free features and satisfy the needs of my clients

What do you dislike?

maybe some fuction for write and reply my contacts

What business problems are you solving with the product? What benefits have you realized?

I create solutions for problems and defects of my customers' printers

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Kate from G2 Crowd

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