What do you like best?
We have been trying different tools for managing help desk and support tickets and this is the best so far. We have all the features we like at hand and is very easy to setup and use. Our team is getting their tasks organized and ready in no time. Deskero have saved us time and effort! All the extra features like social integration, web portal, and dashboards are a big plus when considering this tool. Even though we are in the trial period now, we are considering this tool for future investments.
What do you dislike?
So far we have not encounter problems with Deskero, we hope to find a way to see customers reports as how much support was requested for a period of time, etc. And being able to export data to spreadsheets format or any other type of document format for more advanced reporting and analysis. But maybe we haven't explore all the options yet.
Recommendations to others considering the product
Deskero is a great option as a help desk solution. It has all the great features and more! It's social integration, dashboards and integrated analytics are a plus for this tool.
What business problems are you solving with the product? What benefits have you realized?
It provides us with an in house help desk tool to organize all support tasks, including assigning specific task, keeping track of all support requests and monitoring progress.