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Deskero

4.2
(30)

Deskero is an innovative help desk software, born from an innovative idea: creating a new kind of relationship with customers, that really focuses on their needs.

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Showing 33 Deskero reviews
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Deskero review by Rhino S.
Rhino S.
Validated Reviewer
Verified Current User
Review Source

"my experience with deskero"

What do you like best?

i think is a great app, i just have like 2 weeks using this one, lest see what can we do as an enterprise, i hope this will help me a lot with my job

What do you dislike?

maybe the payment metod, i wannna pay with paypal and can't do that, but its ok

Recommendations to others considering the product

yes i can recommendate deskero to my friends

What business problems are you solving with the product? What benefits have you realized?

problems with restaurants and they wanna make their own tickets and we hope this will help them to make their job more easier, and we are testing a lot of programs and web page with this systems but no one is good enought to us, and deskero is a good one, we like that, and i dont have nothing else to say, just i will learn how to use deskero as much i can and enjoy the program with my team work and customers and for that i will says thanks.

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Deskero review by Grant V.
Grant V.
Validated Reviewer
Verified Current User
Review Source

"Clean Deskero, Clean mind"

What do you like best?

Deskero's clean user interface really puts users in the mindset to get things done right. It's a fresh take on the helpdesk and really shifts the paradigm towards being able to solve the client's needs in the most efficient and seamless way possible.

What do you dislike?

Deskero can have a slightly difficult learning curve for inexperienced users. This two or three day period may contain some small mistakes due to some small UI issues, but they can easily be overcome!

Recommendations to others considering the product

Reach out to the team behind the software. They will go to the ends of the earth to help you get settled in!

What business problems are you solving with the product? What benefits have you realized?

We're improving our relationships with our clients, being able to assist them real-time with simple requests and having ticket priorities for the more in-depth or complicated requests. Managing and organising information in a way in which it can form knowledge for our Org.

What Help Desk solution do you use?

Thanks for letting us know!
Deskero review by Maria A.
Maria A.
Validated Reviewer
Review Source

"Interesante sistema de help desk"

What do you like best?

Sistema de soporte y atención al usuario muy completo, que incluye casi todas las características que se podrían necesitar de cara a soporte a usuario. Se adapta perfectamente a cualquier tamaño de empresa de soporte, tanto para pocos usuarios como para una empresa grande. Formato web con lo cual se puede utilizar en cualquier dispositivo incluso con pocos recursos, lo cual además facilita la movilidad. Integra varias herramientas útiles como chat, conexión remota, base de datos del conocimiento con los problemas y soluciones más comunes, estadísticas de control, etc.

What do you dislike?

Pocos aspectos negativos a destacar, quizá las estadísticas en cuanto a resultados y gráficas para llevar el control es poco personalizable y admite pocas opciones de configuración. El pago por agente no nos parece la mejor opción para el sistema de suscripción.

Recommendations to others considering the product

Contactar con la empresa para negociar las distintas opciones de pago y suscripción

What business problems are you solving with the product? What benefits have you realized?

Gestión interno de las incidencias informáticas de la empresa a través de 2 operadores.

Deskero review by Ignacio G.
Ignacio G.
Validated Reviewer
Review Source

"Software de atención y soporte muy completo"

What do you like best?

En un entorno integrado podemos realizar el soporte a usuarios mediante sistemas de tickting, así como mantener una base de datos de conocimiento, FAQs, Wiki de soluciones, etc. La parte del usuario para crear tickets es muy intuitiva lo cual es muy importante ya que muchos usuarios no poseen conocimientos generales de informática. La interfaz web también es un grado a su favor ya que permite su utilización en cualquier sistema y sistema operativo, incluso en dispositivos móviles

What do you dislike?

Cuando hay un gran volumen de soluciones en la base de datos a veces es complicado su localización, debería potenciarse un poco más la búsqueda de soluciones a problemas comunes. Tampoco me gusta que el medio de pago/subscripción sea según el número de operadores, lo cual puede repercutir en la calidad de atención al usuario.

Recommendations to others considering the product

Partir de la solución más básica e ir aumentando el número de operadores de soporte y características según aumenten las necesidades

What business problems are you solving with the product? What benefits have you realized?

Soporte a usuarios estilo Help-Desk y base de conocimiento interno de soluciones informáticas comunes

Deskero review by Julio A.
Julio A.
Validated Reviewer
Review Source

"Sistema de tickets para soporte a usuarios"

What do you like best?

Lo mejor es que se puede centralizar todas las peticiones de soporte vengan de la fuente que vengan, bien sea directamente de la plataforma como de redes sociales como twitter, facebook, etc. Si se alimenta la base de datos de ayuda esta resulta muy potente y actúa como fuente de conocimiento. Muy útil la posibilidad de chatear online con el cliente para ofrecer soporte en directo. Además, en líneas generales la interfaz es muy clara y limpia y facilita su utilización

What do you dislike?

Hubiera estado ideal contar con más herramientas de soporte aparte del chat, como por ejemplo conexión por escritorio remoto para facilitar el soporte. El sistema de pagos para adquirir el software en el que se compran licencias por agente no es muy cómodo

Recommendations to others considering the product

Hay prueba gratuita de 15 días para poder evaluar el producto antes de su adquisición

What business problems are you solving with the product? What benefits have you realized?

Soporte interno de la empresa, sobre todo en oficinas descentralizadas por toda la ciudad

Deskero review by Marnel A.
Marnel A.
Validated Reviewer
Review Source

"Easy Setup for Start up service desk"

What do you like best?

With just less than five minutes you can get the Deskero up and running including the branding and available templates modification.

They have very simple but elegant user interface from both agent and customer interface.

If you are a small or a startup company then you can operate your support and ticketing system absolutely free.

The email forwarding and name customization also is also pretty convenient, you can have both incoming and outgoing email copies forwarded to your own domain.

What do you dislike?

The automatically signing out of session even you just open the application on a different browser from the same computer.

Recommendations to others considering the product

You can start building you own customer ticketing system at zero cost with so many feature that is not present on other free offering products.

What business problems are you solving with the product? What benefits have you realized?

Support requests and incidents coming from our clients.

We can track all the request and extract data for reporting.

Deskero review by Administrator in Higher Education
Administrator in Higher Education
Validated Reviewer
Verified Current User
Review Source

"Best online help desk tool "

What do you like best?

We have been trying different tools for managing help desk and support tickets and this is the best so far. We have all the features we like at hand and is very easy to setup and use. Our team is getting their tasks organized and ready in no time. Deskero have saved us time and effort! All the extra features like social integration, web portal, and dashboards are a big plus when considering this tool. Even though we are in the trial period now, we are considering this tool for future investments.

What do you dislike?

So far we have not encounter problems with Deskero, we hope to find a way to see customers reports as how much support was requested for a period of time, etc. And being able to export data to spreadsheets format or any other type of document format for more advanced reporting and analysis. But maybe we haven't explore all the options yet.

Recommendations to others considering the product

Deskero is a great option as a help desk solution. It has all the great features and more! It's social integration, dashboards and integrated analytics are a plus for this tool.

What business problems are you solving with the product? What benefits have you realized?

It provides us with an in house help desk tool to organize all support tasks, including assigning specific task, keeping track of all support requests and monitoring progress.

Deskero review by Victor Q.
Victor Q.
Validated Reviewer
Verified Current User
Review Source

"Great and easy to use Software"

What do you like best?

It is a simple tool to use and configure, but it has all the elements we need, the reports it generates are very good and the integrated chat is excellent

What do you dislike?

Customers have reported that their accounts are blocked when they are newly created, but nothing that can not be controlled

What business problems are you solving with the product? What benefits have you realized?

We are currently in the process of releasing new software and we have found it excellent for the control and monitoring of incidents, now we know our response capacity and we can organize ourselves better.

Deskero review by User in Computer Software
User in Computer Software
Validated Reviewer
Review Source

"Amazing Helpdesk Software"

What do you like best?

I love all the features! There is nothing I don't like about it! Maybe it would be nice to have SMS Integration so it would be nice to keep the customers informed about the important issues beside the email.So easy to use and complete value for your money! Improves the communication so effectively! Automatic notifications are so nice - keeps everyone updated immediately about any update on the issues!

What do you dislike?

Cons

A few things weren't laid out in the portal the way I'd do them, the best way I could describe them is that they are a little quirky. However, Deskero support was there to answer my questions and resolve issues

Recommendations to others considering the product

Overall, I've had a great experience implementing Deskero as our help desk & I.T. project management solution. If you can't measure your I.T. requests/incidents, how can you manage them? Deskero allows you to measure, so that you can manage. I compared several solutions before trying Deskero, and for price vs features, I found Deskero to be our best fit. We have used it for months to manage daily I.T. tickets/incidents, and for requests/projects. We export the data and prepare analytics to identify areas within our infrastructure that could use improvement.

What business problems are you solving with the product? What benefits have you realized?

We use Deskero daily for incoming emails and telephone ticket to our support address which in turn is auto handed out to vary support desk staff in two differente location. The system is quick and efficient. Tracking a users ticket from beginning to end is easy and shows all responses and is very easy when it comes to allocating certain tickets to specific agents. the customer and technical support is good and always present

Deskero review by Eros S.
Eros S.
Validated Reviewer
Verified Current User
Review Source

"Il miglior software per la gestione dei ticket"

What do you like best?

Ha tutte le funzionalità necessarie per gestire al meglio le richieste di supporto dei clienti.

What do you dislike?

Non trovo al momento nulla che non mi piaccia

What business problems are you solving with the product? What benefits have you realized?

La gestione delle richieste di supporto e di segnalazione di bugs durante lo sviluppo di un sw può diventare molto impegnativa. Deskero permette di tenere traccia di ogni segnalazione

Deskero review by Simone A.
Simone A.
Validated Reviewer
Verified Current User
Review Source

"Experience in this website"

What do you like best?

I was very happy with this website. it's simple and dynamic, I can take advantage of many free features and satisfy the needs of my clients

What do you dislike?

maybe some fuction for write and reply my contacts

What business problems are you solving with the product? What benefits have you realized?

I create solutions for problems and defects of my customers' printers

Deskero review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"Small Business Helpdesk Cloud Software"

What do you like best?

Deskero is really an ideal cost effective Helpdesk platform that is hosted in the cloud. Using Deskero for one of my smaller clients as a trial run with no hickups, no installation or integration issues. The Reporting system on calls for clients are great with a fabulous Mobile Application for all my Agents on the move..

We will be moving Deskero into a production environment for all my supported clients.

What do you dislike?

Using it a brief time, I can't seems to find anything that I dislike with this Platform.

Recommendations to others considering the product

Fantastic low cost Helpdesk Platform with excellent room for your business to grow into the higher Tier packages on offer.

What business problems are you solving with the product? What benefits have you realized?

Application and hardware support

Deskero review by patrick f.
patrick f.
Validated Reviewer
Verified Current User
Review Source

"I have had an outstanding experience using Deskero."

What do you like best?

The Deskero interface is easy to navigate and puts all of our pertinent information in front of me. I value the reporting side as well.

What do you dislike?

I currently have no negative comments on Deskero. It fills our needs perfectly.

What business problems are you solving with the product? What benefits have you realized?

We are able to track IT and Facility issues using Deskero.

Deskero review by Internal Consultant
Internal Consultant
Validated Reviewer
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Simple and easy to use"

What do you like best?

Simple to use and configure, but it has all the elements we need, the reports it generates are very good and the integrated chat is excellent and very useful.

What do you dislike?

A few things were not laid out in the portal the way I would do them, the best way I could describe them is that they are a little bit ver complicated. Despite that, the support was there all the time to answer my questions and resolve all the issues.

What business problems are you solving with the product? What benefits have you realized?

I create solutions for problems and also for defects of my customers' printers, it is very useful.

Deskero review by Industry Analyst / Tech Writer
Industry Analyst / Tech Writer
Validated Reviewer
Verified Current User
Review Source

"Very simply configuration and used ticketing app"

What do you like best?

Easy configuration and best solution also in free mode. User friendly

What do you dislike?

a dire il vero stiamo usando la versione free del prodotto, fa molte cose e non ci sembra esserci nulla che non vada.

What business problems are you solving with the product? What benefits have you realized?

We use it to solve internal IT problems, with the least amount of time

Deskero review by Andre M.
Andre M.
Validated Reviewer
Verified Current User
Review Source

"Easy fast services"

What do you like best?

Easy fast services, quick solutions and friendly support

What do you dislike?

Nothing at this stage, they have been great. They seem to have you covered and very professional at their approach to their clients.

Recommendations to others considering the product

Jump now, they are quick to respond and friendly

What business problems are you solving with the product? What benefits have you realized?

Management with customer service

Deskero review by Stefano C.
Stefano C.
Validated Reviewer
Verified Current User
Review Source

"ticket system for starter"

What do you like best?

Management of customer questions, have everything under control

What do you dislike?

la parte di analisi mi sembrano ancora un pò grezze

What business problems are you solving with the product? What benefits have you realized?

website management and customers question's

Deskero review by Consultant
Consultant
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Tres bon outil de ticketing"

What do you like best?

la gestion centralisée des clients dans une même interface

le portail d’accès client permettant les demandes de tickets

le visuel de l'interface

les évolutions possibles vers des scénarios (workflow) d'escalade

l'application smartphone bien adaptée

What do you dislike?

pas de gestion des temps dans la saisie des tickets. Version standard utilisé peut-être dans les versions supérieures

What business problems are you solving with the product? What benefits have you realized?

meilleur gestion des demandes utilisateurs

visibilité par les rapports du nombre d'interventions

meilleur suivi des demandes par le portail utilisateur

Deskero review by User in Internet
User in Internet
Validated Reviewer
Review Source

"Help desk"

What do you like best?

Very easy to use , pricing is great . A great tool for effective customer management. free 14 days trial is available for this software user can check it's effectiveness and it's functions with the help of free trial

What do you dislike?

Background themes in this software are not attractive. And the reporting section is needs to be improved.

What business problems are you solving with the product? What benefits have you realized?

Now we can organize ourselves better. It solve my many problems In least amount of time

Deskero review by Consultant in Higher Education
Consultant in Higher Education
Validated Reviewer
Review Source

"Using for customer support "

What do you like best?

I like the efficiency of the program, it makes seeing overall ratings/performance in terms of products and services so we know what is working and what to improve.

What do you dislike?

My only complaint is the pricing, but otherwise it is great.

What business problems are you solving with the product? What benefits have you realized?

It helps keep everything organized, so that keeping track of important customer data does not eat up a lot of work time. I realized it has helped streamline the entire process and make it simple to understand.

Deskero review by Consultant
Consultant
Validated Reviewer
Review Source

"Deskero review "

What do you like best?

Communication with our clients is consolidated into one easy to use channel. Centralized and easy to manage. I no longer work for the same company but if I were, I would still be using this software for years to come.

What do you dislike?

Could use some improvements to the smartphone app setup. Mobile app requires more developments in the future.

What business problems are you solving with the product? What benefits have you realized?

Organization for us was lacking in this area. This tool has allowed us to organize tickets both internally and externally with ease.

Deskero review by Consultant
Consultant
Validated Reviewer
Review Source

"Good Help Desk Tool"

What do you like best?

The system is quick and efficient. Deskero allows you to measure, so that you can manage. Automatic notifications are so nice - keeps everyone updated immediately about any update on the issues!

What do you dislike?

I can't seems to find anything that I dislike with this Platform.

Recommendations to others considering the product

I think they are going in the right direction and I hope they will soon be competition.

What business problems are you solving with the product? What benefits have you realized?

We have used it for months to manage daily I.T.

Deskero review by Administrator
Administrator
Validated Reviewer
Review Source

"Deskero Review "

What do you like best?

Very simple to integrate and implement within an organization! One click reply to tickets, immediate conversion of chat sessions into tickets, simple email importing and social monitor features to track and compare competition. Great cloud based help desk support solution!

What do you dislike?

Over the course of implementing and using Deskero - our team has yet to encounter any negatives.

What business problems are you solving with the product? What benefits have you realized?

Organization of help desk tickets, time management and fully supporting our faculty, staff and students technical support needs.

Deskero review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Good experience"

What do you like best?

I love the interface of Deskero. Easy yo use and easy to learn.

What do you dislike?

It's unfortunate that we can't have one or two agents more.

What business problems are you solving with the product? What benefits have you realized?

Easy to track what we resolved and what is in need to be resolved with the other TI.

Deskero review by Administrator in Accounting
Administrator in Accounting
Validated Reviewer
Verified Current User
Review Source

"Fast and simple to use"

What do you like best?

Fast and simple to use. Great for a customer care fast to be configured and immediately ready

What do you dislike?

The website does not state that customers are limited in the start plan

What business problems are you solving with the product? What benefits have you realized?

Customer care and bug tickets

Deskero review by Administrator in Telecommunications
Administrator in Telecommunications
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"3 years "

What do you like best?

I like the way it moves fast and Is very beneficial

What do you dislike?

Nothing about it it is a great thing to use

What business problems are you solving with the product? What benefits have you realized?

Alot of benefits

Deskero review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"practico"

What do you like best?

Lo que me gusta del software es su facilidad de uso

What do you dislike?

estoy contento con todo hasta el momento no me disgusta nada

Recommendations to others considering the product

muy buen software lo recomiendo

What business problems are you solving with the product? What benefits have you realized?

soporte a clientes

Deskero review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Helpdesk"

What do you like best?

Seems to be a simple straight forward approach to ticketing.

What do you dislike?

Not sure yet. Need to kick the tires more on it.

What business problems are you solving with the product? What benefits have you realized?

Need ticketing solution. Can handle most types of requests.

Deskero review by Administrator in Financial Services
Administrator in Financial Services
Validated Reviewer
Review Source

"Fair product with innovation"

What do you like best?

Simple product easy for use, it was easy to use and help was provided in the event of an issue.

What do you dislike?

The setup in the Infrastructure could be smoother, it all depends on managements expenditure they will put forth in a product

Recommendations to others considering the product

Its a very simple

And straight forward application to use

What business problems are you solving with the product? What benefits have you realized?

Tracking, measure incidents, manage tracking for daily tasks and projects, provides good accountability

Deskero review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"It was wonderful software"

What do you like best?

I liked the quick response for the software

What do you dislike?

Acully untill right now nothing ai apearing bad

What business problems are you solving with the product? What benefits have you realized?

till now I'm still testing it

Deskero review by User in Telecommunications
User in Telecommunications
Validated Reviewer
Review Source

"Useful software for customer service"

What do you like best?

The best is the fact of tracking all customers’ requests in a single, easy-to-use software

What do you dislike?

There weren’t many negative reviews for Deskero, but some users said that the mobile app needs further development to make it more user friendly.

What business problems are you solving with the product? What benefits have you realized?

The app for mobile

Deskero review by Administrator in Financial Services
Administrator in Financial Services
Validated Reviewer
Review Source

"Good but needs work"

What do you like best?

The user funtionality and quick access to buttons

What do you dislike?

Settings are not easy to find and make changes to

Recommendations to others considering the product

Work with support for best setup

What business problems are you solving with the product? What benefits have you realized?

Being able to access users remotely and trouble shoot issues

Deskero review by User
User
Validated Reviewer
Review Source

"Solid but not perfect "

What do you like best?

Helps manage clients in an easy to learn manner

What do you dislike?

Lacks some features of competing products

What business problems are you solving with the product? What benefits have you realized?

Client management

Kate from G2 Crowd

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