Deskero

(21)
4.2 out of 5 stars

Deskero is an innovative help desk software, born from an innovative idea: creating a new kind of relationship with customers, that really focuses on their needs.

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Showing 21 Deskero reviews
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Deskero review by <span>Rhino S.</span>
Rhino S.
Validated Reviewer
Verified Current User
Review Source

"my experience with deskero"

What do you like best?

i think is a great app, i just have like 2 weeks using this one, lest see what can we do as an enterprise, i hope this will help me a lot with my job

What do you dislike?

maybe the payment metod, i wannna pay with paypal and can't do that, but its ok

Recommendations to others considering the product

yes i can recommendate deskero to my friends

What business problems are you solving with the product? What benefits have you realized?

problems with restaurants and they wanna make their own tickets and we hope this will help them to make their job more easier, and we are testing a lot of programs and web page with this systems but no one is good enought to us, and deskero is a good one, we like that, and i dont have nothing else to say, just i will learn how to use deskero as much i can and enjoy the program with my team work and customers and for that i will says thanks.

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Deskero review by <span>Grant V.</span>
Grant V.
Validated Reviewer
Verified Current User
Review Source

"Clean Deskero, Clean mind"

What do you like best?

Deskero's clean user interface really puts users in the mindset to get things done right. It's a fresh take on the helpdesk and really shifts the paradigm towards being able to solve the client's needs in the most efficient and seamless way possible.

What do you dislike?

Deskero can have a slightly difficult learning curve for inexperienced users. This two or three day period may contain some small mistakes due to some small UI issues, but they can easily be overcome!

Recommendations to others considering the product

Reach out to the team behind the software. They will go to the ends of the earth to help you get settled in!

What business problems are you solving with the product? What benefits have you realized?

We're improving our relationships with our clients, being able to assist them real-time with simple requests and having ticket priorities for the more in-depth or complicated requests. Managing and organising information in a way in which it can form knowledge for our Org.

What Help Desk solution do you use?

Thanks for letting us know!
Deskero review by <span>Marnel A.</span>
Marnel A.
Validated Reviewer
Review Source

"Easy Setup for Start up service desk"

What do you like best?

With just less than five minutes you can get the Deskero up and running including the branding and available templates modification.

They have very simple but elegant user interface from both agent and customer interface.

If you are a small or a startup company then you can operate your support and ticketing system absolutely free.

The email forwarding and name customization also is also pretty convenient, you can have both incoming and outgoing email copies forwarded to your own domain.

What do you dislike?

The automatically signing out of session even you just open the application on a different browser from the same computer.

Recommendations to others considering the product

You can start building you own customer ticketing system at zero cost with so many feature that is not present on other free offering products.

What business problems are you solving with the product? What benefits have you realized?

Support requests and incidents coming from our clients.

We can track all the request and extract data for reporting.

Deskero review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"Best online help desk tool "

What do you like best?

We have been trying different tools for managing help desk and support tickets and this is the best so far. We have all the features we like at hand and is very easy to setup and use. Our team is getting their tasks organized and ready in no time. Deskero have saved us time and effort! All the extra features like social integration, web portal, and dashboards are a big plus when considering this tool. Even though we are in the trial period now, we are considering this tool for future investments.

What do you dislike?

So far we have not encounter problems with Deskero, we hope to find a way to see customers reports as how much support was requested for a period of time, etc. And being able to export data to spreadsheets format or any other type of document format for more advanced reporting and analysis. But maybe we haven't explore all the options yet.

Recommendations to others considering the product

Deskero is a great option as a help desk solution. It has all the great features and more! It's social integration, dashboards and integrated analytics are a plus for this tool.

What business problems are you solving with the product? What benefits have you realized?

It provides us with an in house help desk tool to organize all support tasks, including assigning specific task, keeping track of all support requests and monitoring progress.

Deskero review by <span>Victor Q.</span>
Victor Q.
Validated Reviewer
Verified Current User
Review Source

"Great and easy to use Software"

What do you like best?

It is a simple tool to use and configure, but it has all the elements we need, the reports it generates are very good and the integrated chat is excellent

What do you dislike?

Customers have reported that their accounts are blocked when they are newly created, but nothing that can not be controlled

What business problems are you solving with the product? What benefits have you realized?

We are currently in the process of releasing new software and we have found it excellent for the control and monitoring of incidents, now we know our response capacity and we can organize ourselves better.

Deskero review by <span>Eros S.</span>
Eros S.
Validated Reviewer
Verified Current User
Review Source

"Il miglior software per la gestione dei ticket"

What do you like best?

Ha tutte le funzionalità necessarie per gestire al meglio le richieste di supporto dei clienti.

What do you dislike?

Non trovo al momento nulla che non mi piaccia

What business problems are you solving with the product? What benefits have you realized?

La gestione delle richieste di supporto e di segnalazione di bugs durante lo sviluppo di un sw può diventare molto impegnativa. Deskero permette di tenere traccia di ogni segnalazione

Deskero review by <span>Simone A.</span>
Simone A.
Validated Reviewer
Verified Current User
Review Source

"Experience in this website"

What do you like best?

I was very happy with this website. it's simple and dynamic, I can take advantage of many free features and satisfy the needs of my clients

What do you dislike?

maybe some fuction for write and reply my contacts

What business problems are you solving with the product? What benefits have you realized?

I create solutions for problems and defects of my customers' printers

Deskero review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"Small Business Helpdesk Cloud Software"

What do you like best?

Deskero is really an ideal cost effective Helpdesk platform that is hosted in the cloud. Using Deskero for one of my smaller clients as a trial run with no hickups, no installation or integration issues. The Reporting system on calls for clients are great with a fabulous Mobile Application for all my Agents on the move..

We will be moving Deskero into a production environment for all my supported clients.

What do you dislike?

Using it a brief time, I can't seems to find anything that I dislike with this Platform.

Recommendations to others considering the product

Fantastic low cost Helpdesk Platform with excellent room for your business to grow into the higher Tier packages on offer.

What business problems are you solving with the product? What benefits have you realized?

Application and hardware support

Deskero review by <span>patrick f.</span>
patrick f.
Validated Reviewer
Verified Current User
Review Source

"I have had an outstanding experience using Deskero."

What do you like best?

The Deskero interface is easy to navigate and puts all of our pertinent information in front of me. I value the reporting side as well.

What do you dislike?

I currently have no negative comments on Deskero. It fills our needs perfectly.

What business problems are you solving with the product? What benefits have you realized?

We are able to track IT and Facility issues using Deskero.

Deskero review by Industry Analyst / Tech Writer
Industry Analyst / Tech Writer
Validated Reviewer
Verified Current User
Review Source

"Very simply configuration and used ticketing app"

What do you like best?

Easy configuration and best solution also in free mode. User friendly

What do you dislike?

a dire il vero stiamo usando la versione free del prodotto, fa molte cose e non ci sembra esserci nulla che non vada.

What business problems are you solving with the product? What benefits have you realized?

We use it to solve internal IT problems, with the least amount of time

Deskero review by <span>Andre M.</span>
Andre M.
Validated Reviewer
Verified Current User
Review Source

"Easy fast services"

What do you like best?

Easy fast services, quick solutions and friendly support

What do you dislike?

Nothing at this stage, they have been great. They seem to have you covered and very professional at their approach to their clients.

Recommendations to others considering the product

Jump now, they are quick to respond and friendly

What business problems are you solving with the product? What benefits have you realized?

Management with customer service

Deskero review by <span>Stefano C.</span>
Stefano C.
Validated Reviewer
Verified Current User
Review Source

"ticket system for starter"

What do you like best?

Management of customer questions, have everything under control

What do you dislike?

la parte di analisi mi sembrano ancora un pò grezze

What business problems are you solving with the product? What benefits have you realized?

website management and customers question's

Deskero review by Consultant
Consultant
Validated Reviewer
Review Source

"Deskero review "

What do you like best?

Communication with our clients is consolidated into one easy to use channel. Centralized and easy to manage. I no longer work for the same company but if I were, I would still be using this software for years to come.

What do you dislike?

Could use some improvements to the smartphone app setup. Mobile app requires more developments in the future.

What business problems are you solving with the product? What benefits have you realized?

Organization for us was lacking in this area. This tool has allowed us to organize tickets both internally and externally with ease.

Deskero review by Administrator
Administrator
Validated Reviewer
Review Source

"Deskero Review "

What do you like best?

Very simple to integrate and implement within an organization! One click reply to tickets, immediate conversion of chat sessions into tickets, simple email importing and social monitor features to track and compare competition. Great cloud based help desk support solution!

What do you dislike?

Over the course of implementing and using Deskero - our team has yet to encounter any negatives.

What business problems are you solving with the product? What benefits have you realized?

Organization of help desk tickets, time management and fully supporting our faculty, staff and students technical support needs.

Deskero review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Good experience"

What do you like best?

I love the interface of Deskero. Easy yo use and easy to learn.

What do you dislike?

It's unfortunate that we can't have one or two agents more.

What business problems are you solving with the product? What benefits have you realized?

Easy to track what we resolved and what is in need to be resolved with the other TI.

Deskero review by Administrator in Accounting
Administrator in Accounting
Validated Reviewer
Verified Current User
Review Source

"Fast and simple to use"

What do you like best?

Fast and simple to use. Great for a customer care fast to be configured and immediately ready

What do you dislike?

The website does not state that customers are limited in the start plan

What business problems are you solving with the product? What benefits have you realized?

Customer care and bug tickets

Deskero review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Helpdesk"

What do you like best?

Seems to be a simple straight forward approach to ticketing.

What do you dislike?

Not sure yet. Need to kick the tires more on it.

What business problems are you solving with the product? What benefits have you realized?

Need ticketing solution. Can handle most types of requests.

Deskero review by Administrator in Financial Services
Administrator in Financial Services
Validated Reviewer
Review Source

"Fair product with innovation"

What do you like best?

Simple product easy for use, it was easy to use and help was provided in the event of an issue.

What do you dislike?

The setup in the Infrastructure could be smoother, it all depends on managements expenditure they will put forth in a product

Recommendations to others considering the product

Its a very simple

And straight forward application to use

What business problems are you solving with the product? What benefits have you realized?

Tracking, measure incidents, manage tracking for daily tasks and projects, provides good accountability

Deskero review by Administrator in Financial Services
Administrator in Financial Services
Validated Reviewer
Review Source

"Good but needs work"

What do you like best?

The user funtionality and quick access to buttons

What do you dislike?

Settings are not easy to find and make changes to

Recommendations to others considering the product

Work with support for best setup

What business problems are you solving with the product? What benefits have you realized?

Being able to access users remotely and trouble shoot issues

Deskero review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"practico"

What do you like best?

Lo que me gusta del software es su facilidad de uso

What do you dislike?

estoy contento con todo hasta el momento no me disgusta nada

Recommendations to others considering the product

muy buen software lo recomiendo

What business problems are you solving with the product? What benefits have you realized?

soporte a clientes

Deskero review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"It was wonderful software"

What do you like best?

I liked the quick response for the software

What do you dislike?

Acully untill right now nothing ai apearing bad

What business problems are you solving with the product? What benefits have you realized?

till now I'm still testing it

Kate from G2 Crowd

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