What do you like best?
A new feature of Destiny Library Manager is the Universal Search option. This feature allows a user to search books, eBooks and subscription databases. If you purchase books from Follett Titlewave, MARC records can be easily added to your collection with a few simple clicks. The help forum is also very beneficial and covers a wealth of information and topics.
Destiny Library Manager allows you to have tiered user access privileges. This is beneficial if you have an IT director, multiple librarians, library support staff, and volunteers. The multiple account levels allow for everyone to have access to the administrative side of Destiny, with limited access to features that would cause error on the system.
What do you dislike?
The interface for Destiny Library Manager is beyond outdated. In a K-12 environment where students are always choosing something by its visual appearance, Destiny falls way behind. For our elementary students, Destiny is awful at forgiving spelling errors. If it is relatively close to the correct spelling, a very small dialogue box appears saying "did you mean...", but it is so small that it is often overlooked by students. I also greatly dislike the way Destiny marks the availability of books. Unlike Destiny Quest (its parallel interface for younger users), Destiny shows availability in terms of 0 of 1 available. While this isn't an issue for our upper elementary students, our younger students had difficulty understanding this. I much prefer Destiny Quests feature of "in" or "out". The icons for Category View look like they are from Word 95 clip art.
Although Destiny markets the ability to copy catalog, unfortunately many of the records are grossly inaccurate. While I understand that Follett is not responsible for creating those records, I would appreciate some policing of the records (perhaps the ability for other users to 'flag' incorrect records for review).
The Destiny app is great for library admin, but I would like to see a better app for patrons.
Finally, I have dealt with customer service numerous times. Unfortunately, this is a day long process because I am continually passed from customer service representative to customer service representative.
Recommendations to others considering the product
Although Destiny Library Manager is the largest K-12 library management software, I would strongly encourage to look at smaller competitors. Sometimes, bigger isn't better. If you're looking for a modern user experience, and a kid-friendly interface, I would look elsewhere.
What business problems are you solving with the product? What benefits have you realized?
We use Destiny Library Manager for our 4 libraries which serve approximately 4,000 patrons. We needed the ability to quickly catalog library resources including books, AV, equipment, and electronic resources. Destiny Library Manager is one of the largest library management systems for K-12 schools, which makes it easy for students to transfer from one school to the other without having to relearn a new system. Further, Destiny Library Manager has a lot of administrative features including tiered privileges.