The business phone system with the simplest, most elegant interface you've ever experienced.
- Pretty intuitive / user friendly
- Like the settings interface, including call menus
- Desktop & mobile apps
- Desktop app bug where the badge icon does not update properly for missed calls. I have been reporting this for months with no progress by tech support. I lose business when there is a missed call and I don't know about it right away (and there is no ring because it goes to main line call menu).
- Voicemail transcription poor-to-mediocre (at least compared to Google Voice)
- Setup issues with Obi voip device; specifically, it doesn't allow you to share your device with other VoiP service providers without a manual hack (which is what I'm doing so I can still use the device for a personal GV #), although this may be causing other issues
- Customer service underwhelming. First tier is overseas office that while friendly & responsive usually isn't helpful and just end up sending it up the chain to someone who can help. Forum isn't really used. Live chat unreliable and still first tier people. Overall, slow response times and still have unresolved issues. Feels like 10 people...
Inexpensive phone number and service
Call menus with routing, including to voicemails
The best thing about Dialpad is the fact that you can ditch your desk phone completely. They do have an option to program a VOIP phone to work with Dialpad, but we've never tried that. Their Uberconference is also really nice because it works with the Dialpad system and allows for a really easy conferencing solution.
The one problem that we've had is the app has occasionally had to be deleted and reinstalled on some computers. This isn't a common problem, though.
I'd recommend getting Dialpad. If you're not sure, get the free trial and take it for a test run.
We were using RingCentral and were looking for something different because of their cost and horrible service. Dialpad was our option! We love the fact that it is incredibly easy to use, both as a user and an administrator. The system is really easy to scale and much less expensive than getting a new desk phone every time a new person joins the team.
I enjoy the portability of Dialpad and the ease of transferring calls to others in the office, as well as the chat features. Dialpad's function of having the call ring to your phone in a noticeable way (a red bar appears at the top of your screen and the call pops up with the caller's ID and says it is from Dialpad) is very innovative and allows me to screen work calls apart from personal calls. It is nice it is so customizable as far as using Wifi or your cell company to receive calls, allows you to call or text from your Dialpad number, etc.
The app does tend to crash at times, where you cannot answer it on your phone and thus miss the call. Also, if you are on a current call and someone else calls, it does not give you the option of which call to hold or take, but rather puts your current call on hold and immediately has the other one as "ringing". You then have the option to hold that call and resume your other one, etc.
Great solution to going cell-based. Would recommend perhaps one desk phone for the reception desk. Allows you to work anywhere. Allows privacy and is customizable. Glitches require patience, as with most technology.
It works especially well in our office as we do not have a full-time receptionist, thus others can take over the phone answering capabilities with the multi-user function. Assistants can also see and take calls for their superiors. It is more affordable than desk phones and allows you to receive and screen calls away from the office, if you wish.
I love how EASY this was to set up right off the bat, and how it allows our staff to be mobile in and out of the office. The apps are well-designed, customer and technical support are incredibly helpful and responsive, and you don't need to have an IT background to operate it to its maximum potential.
I don't like that you cannot block numbers, that contacts cannot be synced across an organization, and that it can be confusing to use for the smartphone-illiterate.
Before implementing, be sure that you have plenty of staff members who are comfortable using app-based phone systems and work solutions. This will make it easier to seamlessly implement!
Our traditional phone system was not working for us. We had desk phones, cell phones, fax machines, conference lines, honestly way too many pieces of technology to keep track of! Now, we have a home base for all of our office communication. With Dialpad's connection to Uberconference, our entire phone experience is streamlined.
Everything. Not having a traditional phone is awesome. Staff status (available/on phone/in meeting/DND) awesome. Unified messaging - awesome. Has completely changed our workflows and made our distributed team much more dynamic and connected. Oh yeah, and the voice quality is excellent.
Nothing. There really is no major issue that I can think of...sometimes the mobile app is a little fussy, but recent updates seem to have cleared that up.
Free 30-day trial. Try it! If you are coming from traditional VOIP or PBX systems, moving to a truly easy to use and implement unified messaging platform is life-changing.
Unified messaging for a distributed workforce with a mix of BYOD and company issued devices. Ability to make and receive company voice/chat from BYOD without exposing personal mobile numbers. Ability to work on multiple platforms and from any Internet connected device even with low bandwidth.
The texting feature has opened so many new avenues within our recruitment department.
The unlimited names you can save under each number helps with recognition, and you can view text and previous call history for a reminder on who and what the person is calling about.
Several glitches, such as when transfering a call, the only two option are 'send to voice mail' and 'call first' - if you call and they do not answer, then you either have to send them to voice mail.. you ought to be able to opt out of the transfer to find other options.
Many other glitches are just having to close the app and restart it because a option isn't visible and so forth.
Another problem would be that alot of the time Voicemail Notifications and Text Message Notifications don't come through until several hours later in mass.
It simplifies and keeps things easy to maintain. Try it, you'll like it.
Recruiting and Employee Relations has becoming simpler and easier all around.
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