The business phone system with the simplest, most elegant interface you've ever experienced.
The dialling interface is very easy to follow, and pulls through calls from address book
It is very intermittent with connecting your calls through, and the connection to mobiles is often poor
It does allow us to connect globally without having a special SIM or a big mobile bill
super easy to use - making outbound calls is quick and painless
calls drops, sometimes the volume cuts out
we use dialpad as our go-to phone/calling source. it's nice to be able to dial outbound calls through our computers, as opposed to using cell phones or landlines for our entire team.
I liked the app and it showing to my cell phone who was calling so I could answer even if I wasn't at my desk.
As an organization, we did not have good enough internet at all of our locations. Bandwidth was a real problem for us.
Make sure you have high quality consistent internet for all users, not just the IT test locations.
We really hoped this would be the right phone system to meet our needs. Had all of our locations had consistent high quality internet, this probably would have been a viable solution for us.
The interface is easy. I like the integration with Salesforce and the analytics.
I am pretty sure I am under utilizing its capabilities.
Dialpad is our only phone service so it enables us to make and receive calls.
When it works it's good, it's very simple to use on your laptop or mobile phone
unreliable service, often experience choppy audio or calls dropping out completely
Ensure that it is setup correctly otherwise you will encounter issues with audio and connections
Calling multiple different countries
The integration apps to allow on computer or smart phone
Navigation menu....lack of Bluetooth intergration
Fraud over VOIP
The User Experience. Easy to navigate and track the call history. pretty much like a phone.
The integrations are not accurate. DialPad doesn't associate with SalesForce contacts at times
Calling individual portfolio's using DialPad. Reducing our outbound calling costs
I use another software that allows me to make calls through my browser as well, but dialpad is consistently clearer and more effective given lower connectivity.
The caller ID is not super accurate always.
If you have low connectivity issues in your office, Dialpad is usually able to surpass that and provide quality calls.
I am able to call people from my computer without having to leave the page I am on or connect to another line.
The interface and ease of use with the Dialpad software is astounding. The ability to text through the software as well as save and manage contacts is a major plus as well
The call quality and connections can be tricky sometimes
Connecting with customers and having a quick and easy way to reach all sales representatives
It’s clean and simple to use at work with messaging and calls
Not be able to have paragraphs within a message and no emojis
Communicating with freelancers so that makes it easier than having to email or call them.
The ease of use, integration phone app works internationally
The fact is isn't tied to zapier or it doesn't tie into the CRM software I use very well.
Go for it, it's a cost effective solution.
Mass phone network in the company. Replaced all hardlines. Travel business that does international stints
I like that I can use the app on my phone. It helps when I am on the go and still have to work.
The service is really buggy. Sometimes my phone will ring and I can't pick up from anywhere. Neither my computer or my phone.
It is a very useful product. Consider the pro version if you are not getting everything that you need.
I like the benefit of being able to work from anywhere. I can work from my home or the office.
I like how user friendly the navigation within the app is! It is extremely easy to get the hang of, and did not take much time to get accustomed to. Additionally, being able to download mp3 recordings from the app itself is wonderful.
I dislike that the app does not give you the ability to record the call without having the automated voice state "this call is being recorded".
Dialpad has provided me with a direct line, which make sit easier to connect with clients.
Flexibility of taking calls or sending texts to clients whether I am in or out of the office. Tracks length of calls for time tracking purposes.
Not as reliable as land line. Inconsistent performance between desktop, iPhone and android apps
More efficient communications with clients
I love that it never crashes. Calls always go through.....what else do you really need?
Very little. Sometimes there are calls where I don't hear the other person perfectly, but they are rare.
The Workflow using dialpad from salesforce is amazing. Minimize clicks. Maximize calls.
Being able to have one number for my organization and be able to have multiple people connected to that number.
Not the best quality sometimes, will also not ring my device and tell me I have a voicemail sometimes.
Make sure your phone is up to date.
Giving a company phone number that multiple people are able to use.
mobility or ability to work and manage the system anywhere.
would need and want Jabra headset integration.
we need Jabra headset integration
simple management of our system anywhere, vs previously with Avaya system was difficult to make changes.
Dialpad has a wonderful interface that makes it easy to quickly bust our calls.
Occasionally, connection drops out, but this could be due to other factors.
Definitely creating a lot more call-efficiently in my day-to-day calling responsibilities.
easy to use, just works. desktop and phone app have strong UI.
had some bugs in the start... yet have overcome that.
Best web-based phone solution out there. Tried the others... pass on 'em and head to Dialpad.
working from office and remote - need presence which will allow me to work seamlessly regardless of where i am.
Great features. Easy to set up and operate.
Nothing comes to mind. We have been very pleased with out selection
Need a user friendly VOIP system and Dialpad has been great.
Decent GUI, call quality sufficient, if not good.
GUI not customizable, calls sometimes don't get routed to cell phones accurately.
IT help desk - high call volume.
My favorite thing about dialpad is the ability to easily listen to voicemails and put on "do not disturb"
I dislike the layout and design. I think it could be improved by making it more user friendly.
It's an easy place to listen to recordings/voicemails and to separate work and life calls.
I like the integration with SalesForce
the ability to record calls
mobile functionality is great
entry level reporting
seems to miss some calls
more reporting features, tighter integration with SFDC
allows for incoming calls which our prospecting CRM does not have the ability to do as well as text
it gives you a really combines a nice usability and a really fast workflow with the linkedin and SFDC integration.
Foreign numbers sometimes cause trouble coming out of SFDC but that is more an ops thing that is fixable
It is just faster as our previous solution and also better SFDC integration
We wanted to have the freedom to access our phones outside of the office setting, After months of issues and no resolution, we opted to leave.
Everything...customer service was terrible
Make sure you are well trained and force customer service to make a report when you call
This was not for us.
I really enjoy Dialpad because it allows me to text my candidates as well as transfer them easily.
Sometimes if a candidate is calling me the same time I'm calling them, the system glitches.
I'm able to text candidates that might be at work which equals more communication..
Call ID, ability to record easily, clear audio, easy to navigate, setting options and loads of information on calls through monitoring system
Sometimes, it does log me out or calls get dropped when I try to access them.
Smoother customer service as it comes to billing.
The ease of transferring and handling calls
Glitches, call bumps, iphone notification trouble
Try the free trial, it has glitches but helps you work through everything
Financial coaching, accounting, etc... This software works great for our small business
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