The business phone system with the simplest, most elegant interface you've ever experienced.
I love that without forsaking the space and limitations of a traditional desk phone, we are able to have all of the same capabilities. With setting a voicemail, recording voicemails that can be accessed anywhere through my email, and the power to forward calls, we are able to have all of the essentials necessary to our operation.
I dislike that it is a separate app that has to be open constantly - I am always leery of having too many applications open, but that is really the biggest concern. We switched to DialPad from Google Voice as well, where I could hear who was calling (they had to state their name) and could then decide if I wanted to send them to voicemail or take the call. That is a feature I'd like to see in Dialpad.
It is very easy to streamline communication now and also to see a nice review at the end of the week of top callers, how many missed calls, etc. I appreciate that simple report that I receive weekly. It has also been much easier than when we were using Google Voice, because our volume of messaging and calls was so high with Voice that we were kicked out and it was oftentimes unreliable. Dialpad is reliable.
Easy to use VOIP software. The computer version is clean and stable, and even my less technologically savvy coworkers had it down in no time at all.
Dialpad is still missing some really basic phone system functionality. For example, when the phone next to me rings I can't answer it from my station like I could on our old system. For example, when I'm on a call and hang up while the other lines are ringing, I can't just grab the incoming call. Transferring calls from the handset units is awkward, and departments are difficult to manage, while transferring on the computer software is easy and simple.
If you need responsive support and a stable product, Dialpad is great. If you still need maximum functionality, you might need a different product until they get the additional features worked in.
Managing our voicemails and being able to send text messages through our computer is a huge asset for our dealership. CSE scores are improving due to the increased methods to reach out to customers.
I like how easy it is to use from my Phone and computer and how it all seamlessly integrates with LinkedIn and Salesforce. Also the new feature that shows the caller ID when you dial a number is great.
I dislike that there are. I shortcuts to quickly copy and deal a number without having to click all over. We used to use 3CX at our office before and dialpad is way better but 3CX had a short cut where you could copy a number any where on your screen and press a hot key Cmd+3 on Mac and control+D on PC and that number would instantly be called by the system. This is a huge time saver and works everywhere unlink click to call, which is also slow to load.
The ability to text our clients from our phone has been huge and also the ability to maintain consistency through out all of our devices allows us to stay in better communication internally and with out clients.
In fact the best thing with dialpad is that it makes you feel comfortable when you're calling someone ,I started used it 9 months ago.this is one of the thing I most love in my job,very good sound,Good communication,and easy to manage and also to understand.
there are not much things that I could say to dislike it,it is just ok.better is computer,better it will work.
I recommend everybody to use it because it is very easy to manage and give perfect solution.
I usually have to do a lots of calls everyday ,to calling clients,give them services,it's like I earn my life with dialpad.
The setup process is so seamless. There is not much work that needs to be done. Building up IVR menus is a breeze, though somewhat limited compared to the competition. It integrates deeply with G Suite making it a no-brainer for small businesses that are using G Suite.
The mobile app is great as well as the desktop app. Updated regularly and they appear to be a quick-moving company.
It has very few if any integrations. It does not have any Zapier integration, does not integrate with my CRM, does not integrate with my Help Desk. That's the biggest strike here. Integrations have to exist if they want to even try and compete with the big players here like RingCentral.
If you are primarily using your cellphone to conduct business (e.g. not reliant on a physical desk-phone) or are willing to plug in a headset into your computer, this really is a phenomenal product that works well and is a pleasure to use.
Cutting down on spam calls, directing calls through a pipeline (correct department), scale-able business phone calls.
simple installation via chrome apps store with simple google or microsoft authentication - working in a couple of minutes only
salesforce integration is a little limited unless you upgrade to enterprise and that is not available for Small to Medium sized businesses.
it is a good system, but limited in it's integration with salesforce, no automatic routing, no linking of past calls to new accounts... but it is great value for the outlay!
easy cloud based phone system with ability to link calls to contacts in salesforce - saves time typing and also allows us to see which contacts are getting the most support from us.
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