What do you like best?
The setup process is so seamless. There is not much work that needs to be done. Building up IVR menus is a breeze, though somewhat limited compared to the competition. It integrates deeply with G Suite making it a no-brainer for small businesses that are using G Suite.
The mobile app is great as well as the desktop app. Updated regularly and they appear to be a quick-moving company.
What do you dislike?
It has very few if any integrations. It does not have any Zapier integration, does not integrate with my CRM, does not integrate with my Help Desk. That's the biggest strike here. Integrations have to exist if they want to even try and compete with the big players here like RingCentral.
Recommendations to others considering the product
If you are primarily using your cellphone to conduct business (e.g. not reliant on a physical desk-phone) or are willing to plug in a headset into your computer, this really is a phenomenal product that works well and is a pleasure to use.
What business problems are you solving with the product? What benefits have you realized?
Cutting down on spam calls, directing calls through a pipeline (correct department), scale-able business phone calls.