What do you like best?
I like the idea of Dialpad. But while Dialpad is supposed to be a VoIP company, their VoIP functionality is unreliable, so you have to roll back to using the patch-in to the traditional phone system. This introduces delays on the call which lead to a negative experience.
What do you dislike?
NO PHONE SUPPORT. They are a PHONE COMPANY, yet they have STOPPED OFFERING phone support. And they employ people (Amelia in sales) that treat customers with utter disrespect and appear to have no interest in helping.
Recommendations to others considering the product
Stay away. They do not care about their customers.
What business problems are you solving with the product? What benefits have you realized?
Mobility. My growing company is spread across three states and has no "traditional" office. We loved the idea of being able to use the computer, mobile phone, or desk phone all on the same system.