DialSource

DialSource

(16)
4.5 out of 5 stars

DialSource connects sales agents to the hottest leads – without speed limits. Using powerful task automation, multi-line dialing, live dashboards, and a native Salesforce.com design, DialSource enables agents to create brilliant one-on-one conversations. Leave the rest to our custom-automated software, and close deals like never before.

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DialSource Features

Inbound CCI Features
Automatic Call Distribution (ACD)

Intelligently route calls to the agent most qualified to handle the customer's needs. ACD can route calls either through pre-determined rules or advanced call distribution algorithms.

Not enough data available

Call Summary Notes

Provide agents with notes or context information about a call. These notes can include information such as caller disposition or contact history.

Not enough data available

Interactive Voice Response (IVR)

Use touch-tone signaling or voice recognition to automate the retrieval and processing of caller information by phone. Administrators can configure the IVR with multiple branches to improve the identification, segmentation, and routing of callers to qualified agents.

n/a
Call Routing

Route calls to the most appropriate agent according to a series of factors, including the time of day, customer priority, IVR outcomes, and skill-based routing (SBR). Voicemails can be routed to agents during quiet call periods.

Not enough data available

Call Queuing

Callers can be routed to a queue or placed on hold until an agent becomes available.

Not enough data available

Outbound CCI Features
Regulatory Compliance

Import and manage do not call (DNC) requests in order to ensure compliance with local and federal regulations.

Not enough data available

Concurrent Calling

Place a large or unlimited volume of calls simultaneously without diminishing the call quality.

Not enough data available

Dialing Tools

Automate calling with tools such as predictive dialing in order to maximize agent productivity. Determine a call-to-agent ratio that automatically places the optimal number of calls to place to reduce abandonment rates.

Not enough data available

Click-to-Call

Allow agents to place calls directly from business applications such as CRMs, contact center workforce solutions, or customer websites without having to manually dial numbers.

Not enough data available

Call Recording & Playback

Record calls to access or evaluate at a later time to ensure quality standards are met, and pause recording of live calls if necessary.

Not enough data available

Calling
Record Calls

Records calls for future reference.

93%
(Based on 6 reviews)
Generate Location

Generates an area code local to where the user is calling to increase likelihood of pick-up.

Not enough data available

Call Types

Allows users to perform calls from their preferred device, whether laptop, desktop, mobile or otherwise.

89%
(Based on 7 reviews)
Click-to-Call

Gathers contacts from integrated tools, allowing users to call with one click.

92%
(Based on 9 reviews)
Incentives
Badges

Assigns achievement badges to high-performing employees based on pre-determined standards.

Not enough data available

Triggers

Automatically recognizes achievements that should be added to the leaderboard.

Not enough data available

Commission Calculator

Helps users determine sales goals by calculating potential commission rates.

Not enough data available

Leaderboards

Highlights top-performing employees to publicly reward their achievements.

Not enough data available

CCI Platform Features
Custom Toll-Free Numbers

Purchase local or international toll-free numbers to call customers from familiar numbers, and let customers easily call local numbers that can then be routed to specific agents according to geography.

Not enough data available

Contact Database Management

Capture and manage contact information, either through an internal database or a CRM system.

Not enough data available

Administrator Access

Manage call records and agent tasks through administrative features. Provide agents with guidance during live calls, and interrupt calls with call barging to ensure customer satisfaction, if necessary.

Not enough data available

Reporting & Dashboards

Report on historical or real-time call center performance metrics, and access data through highly visual dashboards.

Not enough data available

Computer-Telephony Integration (CTI)

Link agent computer terminals to the ACD system to provide access to features such as click-to-call, CRM integration, and screen pops. Screen pops notify agents of incoming calls and provide call summary notes before the call is answered.

Not enough data available

Contacts
Personalization

Retains a log of extraneous contact information such as timezone and contact engagement.

85%
(Based on 6 reviews)
Information Locater

Finds and opens saved contact information for reference at the time of a new call.

Not enough data available

Record Prospect Data

Allows users to denote which contacts they believe are prospective customers.

Not enough data available

Personalization
Profiles

Creates user profiles similar to social media pages that display private or public statuses and updates.

Not enough data available

Custom Reports

Generates reports with customizable fields to further understand employee performance.

88%
(Based on 5 reviews)
Dashboards

Visualizes individual and team insights such as new leads and outbound calls.

Not enough data available

Goal Setting

Allows teams to set trackable goals within the tool.

Not enough data available

Insights
Notes

Allows users to take notes during or after the call for future reference.

94%
(Based on 8 reviews)
Daily Summary

Delivers users a daily summary of activity.

82%
(Based on 6 reviews)
Automated Voicemails

Sends automated voicemails to prospective clients who fail to answer.

83%
(Based on 9 reviews)
Automated Emails

Sends automated emails to increase engagement with prospective clients.

80%
(Based on 6 reviews)
Sorts Prospects

Organizes contacts based on probability of success.

Not enough data available

Administrative
Integration

Integrates with CRM and financial systems to help determine goals

91%
(Based on 7 reviews)
Employee Structure

Organizes team members by roles, activities and objectives and weighs tasks by importance.

Not enough data available

Behavior Monitoring

Allows managers and administrators to peruse profiles and monitor employee behavior and performance.

88%
(Based on 5 reviews)