DialSource

DialSource

(12)
4.5 out of 5 stars

DialSource connects sales agents to the hottest leads – without speed limits. Using powerful task automation, multi-line dialing, live dashboards, and a native Salesforce.com design, DialSource enables agents to create brilliant one-on-one conversations. Leave the rest to our custom-automated software, and close deals like never before.

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Showing 12 DialSource reviews
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DialSource review by <span>Janet F.</span>
Janet F.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Dialsource exceeding my high expectations.

What do you like best?

The people at Dialsource are not only great people but highly gifted technologically. They know Salesforce inside and out and can help me with any configuration. I make jokes about their customer support that you can 't submit a request and go get a cup of coffee because your phone will be ringing with tech support before you get back! My salesman, Kevin, wasn't pushy and, unlike some salespeople, he knew this product inside and out. My boss (who had the bucks) was dragging his feet and Kevin was super patient and wanted everyone to be on board.

What do you dislike?

This is really tough because they are SO good. We had a few bumps at the set up because we use PatronManager which uses the Salesforce platform and was a little tricky. But they got ironed out and they gave us back the time lost in our free trial so I can't really complain.

Recommendations to others considering the product

If your CRM is on the Salesforce platform, Dialsource is the one you want. I researched so many dialers and watched demos and this, by far, was the best.

What business problems are you solving with the product? What benefits have you realized?

Dialsource has made a huge difference in our telesales people efficiency because with just a click of a button, you have recorded the task, you have updated the call count, you have updated the campaign, post a comment in the chatter feed. Plus, I can listen to the recorded calls of my sales people and be a more effective coach.

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DialSource review by Executive Sponsor in Computer Software
Executive Sponsor in Computer Software
Validated Reviewer
Verified Current User
Organic
Reviewed On

Improve lead management and follow up

What do you like best?

Dialsource has some great features that help your reps be more efficient. Post call automation allows fields to be updated automatically based on call dispositions. The product can also be customized for your business needs. For example, we set up a real time priority queue to create instant notifications on inbound lead traffic to increase our lead to speed. Dialsource has a great customer success team that proactively works with you to ensure success.

What do you dislike?

The ability to create an automated lead follow up Cadence with calls and emails could be more robust. As it is not a core feature of the product, it is something that needs to be customized and could use some work.

What business problems are you solving with the product? What benefits have you realized?

Lead to speed, intelligent routing of leads based on defined parameters, the ability to click to dial directly from our CRM, and post call automation that saves rep time and makes them more efficient.

What Contact Center Infrastructure solution do you use?

Thanks for letting us know!
DialSource review by <span>Ali F.</span>
Ali F.
Validated Reviewer
Organic
Reviewed On

Great Dialer with versions for every need

What do you like best?

The dialer provides a lot of flexibility and potential automation on our Salesforce instance. The fact that we can implement a dialsource dialer that can auto dialer and another one that acts as a powerdialer has been very beneficial for various departments.

What do you dislike?

The way to connect to the dialer is a little annoying as you have to always be connected to the service and have a phone line running to use it.

What business problems are you solving with the product? What benefits have you realized?

Portfolio coverage used to be at around 25% a day for certain teams. With the autodialer we were able to get that rate to 300% a day which has lead to a significant increase in performance for our teams and reduced the manpower needed to address growing workload.

The Denali dialer is great as well provided customized call dispositions that trigger automation. We've been able to reduce the time reps spend on data input significantly.

DialSource review by <span>Alex J.</span>
Alex J.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Inside sales

What do you like best?

Faster dialing, easy to make lists and disposition calls. You can also choose a radio station to listen to which is nice. The integration with Salesforce is seemless, lead information pops up right away so you can see who you are calling.

Recording calls makes reviewing and coaching easy.

What do you dislike?

Sometimes experience small glitches, needs to be refreshed by admins from time-to-time. Connection quality is rarely an issue.

Recommendations to others considering the product

great resource, only minimal glitches that are resolved quickly. Makes dialing fast and easy, records convos. Great tool. Great for looking at metrics as well, i.e how many dials did I do in one day, what were my dispositions like. Also helps with completing call-backs, those are the first leads that come up.

What business problems are you solving with the product? What benefits have you realized?

No longer have to manual dial - reduces dialing time which means more calls. Can also review recorded for coaching. Calls show up as a regional number which helps connection/pick-up rates.

DialSource review by <span>Adam K.</span>
Adam K.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Great product!

What do you like best?

Dialsource truly drives efficiency for our sales team by automating their entire sales process! This tool has drastically increased their success metrics.

What do you dislike?

Easier ways to automate call flow beyond process builder.

What business problems are you solving with the product? What benefits have you realized?

Automating our outbound call flow and sales process.

DialSource review by <span>Eric W.</span>
Eric W.
Validated Reviewer
Invitation from G2 Crowd
Reviewed On

Truly Native SFDC Dialer

What do you like best?

The fact that their dialer is 100% native to SFDC, built for SFDC, and all their employees are certified SFDC Admins.

It seems, everyone is saying their tool or App is 'native' to SFDC these days, but that only DialSource takes it further & actually puts meaning to 'native' instead of it being a buzz word their sales & marketing team uses.

There are a lot of moving parts in our tech environment and unfortunately we were only able to do a trail of DialSource; though I wish we could've became a full customer.

This was not some skimpy trial however, where you get to make a call or two from a standard object.

Instead, one of their Sales Engineers took the time to get everything configured in SFDC, just for a trial, and several of our employees up and running on it for a couple of days.

During the trial, it worked flawlessly with all our custom objects, fields, & configurations. All the data was logged instantaneously within SFDC, related to the right records, and was 100% accurate.

Needless to say, I was/am impressed by DialSource and will continue to point my colleagues in their direction, despite our inability to move past the trial.

What do you dislike?

Nothing, these guys have an incredible SFDC Dialer & are doing things right.

At first, i was surprised there weren't any other reviews on here yet, then I remembered their philosophy is to build an amazing product & then focus on sales and marketing, opposed to selling a half-baked product.

See a demo & trial it, if you've used any other dialer in SFDC, you'll be impressed.

Recommendations to others considering the product

If your Sales Team relies on pure outbound inside sales to generate new business & you're heavy SFDC users, this is a must have.

I've been the Admin for 2 different dialing solutions, a user for 3, trialed countless, and even have attempted to build my own - DialSource remains to be the best I've seen.

What business problems are you solving with the product? What benefits have you realized?

Some of the problems DialSource Solves are:

- Inefficiency surrounding the outbound InsideSales process, specifically in regard to volume of calls

- System downtime & malfunctions with other dialer solutions that disrupt the business flow

- Inaccurate & delayed data surrounding our InsideSales Team's phone activity.

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