Digimind Social

Digimind Social

(133)
4.6 out of 5 stars

Digimind is the global social media monitoring and competitive intelligence company that provides businesses with unrivaled insights into their true standing in the market.

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Digimind Social Reviews

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Showing 137 Digimind reviews
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Digimind review by <span>Imane H.</span>
Imane H.
Validated Reviewer
Verified Current User
Organic
Reviewed On

The best solution to help us determine our next best action

What do you like best?

Digimind allowed us obtaining instantaneous, dynamic results allowing us to take real-time action.

Thanks to the insights derived from social networks, we were able to gain deep consumer insights, detect new trends, react faster and make better decisions for our brand.

What do you dislike?

Social data from the likes of Facebook can be quite limited

Sentiment function could be more accurate

Recommendations to others considering the product

Real experts on social media listening

Proactivity of the teams

Reactivity when starting to use the solution

Guidance throughout our experience with them

What business problems are you solving with the product? What benefits have you realized?

Digimind is an amazing solution for monitoring our customers. It helps us gather real-time insights on what's being said about our brand from all across the web while allowing us to manage everything in their comprehensive platform.

From tracking web mentions, blogs, authors, Twitter and Facebook, Digimind provides an outlet to really understand what's being said about our brands and products.

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Digimind review by <span>Alan V.</span>
Alan V.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Digimind is the easiest tool when you do social listening.

What do you like best?

When you work with a social listening tool it could be difficult and in many times you will be lost in all the features that you have available to work.

When you use Digimind, all the things that you need are showed and distributed in 5 things: What, When, Where, Who and How. In every section you will find all that you need to know about a topic, and I love that each graphic is clickable, so you can go deeper as you want.

I think that the possibility to classify information gives you the opportunity to go from a general conversation to a particular one.

What do you dislike?

They have a lot of opportunities in their reports section. I prefer to make my own report based on the data that Digimind shows me.

Recommendations to others considering the product

Digimind gives you the things that you need to do social listening. In a few steps you can run a query and obtain data.

Also the Digimind's people always have the best attitude to help you.

What business problems are you solving with the product? What benefits have you realized?

1. Brand reputation.

2. Digital crisis management.

3. Monitoring conversation and obtain user insights to generate content based on user needs.

3. Product reports: what the people say about one product? it is good or bad? how can we change that opinions?

What Social Media Suites solution do you use?

Thanks for letting us know!
Digimind review by <span>Nicolas B.</span>
Nicolas B.
Validated Reviewer
Verified Current User
Organic
Reviewed On

A complete tool that offers a detailed view on a brand's performances as well as insights.

What do you like best?

The Digimind platform tracks both earned and owned media performances, it is tracking accurately the necessary data across various Social Media Platforms (Facebook, Twitter, Instagram, YouTube, Trip Advisor, Blogs, News Platforms, etc...), Digimind is capable to track conversations in many different languages, including languages that any other competitors don't support in the Southeast Asia region. Finally it is easy to use, has a simple user experience and allows deep diving analysis.

What do you dislike?

The key to succeed, when using the Digimind, is the setup part. When first using the platform, it is necessary to have both an introduction, a tutorial as well as a technical support. However Digimind provides this support and helped me to become familiar with the tool in a short time spend.

Recommendations to others considering the product

While other platforms succeed as well at tracking owned social media properties performances, Digimind presents a very competitive advantage when it comes to tracking earned conversations on social media and platforms such as Trip Advisor. Also Digimind provides deep dives analysis which other platform don't provide.

What business problems are you solving with the product? What benefits have you realized?

Thanks to Digimind, I have:

- monitored a possibleSocial Media crisis for one of our brands in India

- tracked conversation around a potential presidential candidate in the Philippines

- tracked Social Media performances for many brands before pitching for a business

- tracked our agency's performances during campaigns and generated insights

- tracked conversations around trends to define an overall country's sentiment on Social Media

Digimind review by <span>Lauren L.</span>
Lauren L.
Validated Reviewer
Verified Current User
Invitation from the software vendor
Reviewed On

Easy to use with great data

What do you like best?

How much data is available - mentions, location, sentiment, key concepts, who the top influencers are, etc.

What do you dislike?

I get logged out every now and then, cannot be logged in for the entire day. Also, for some reason it does not auto-log me in even when I ask it to remember me.

What business problems are you solving with the product? What benefits have you realized?

Learning more about key concepts we can take advantage of, where our consumers are, and so much more.

Digimind review by <span>Amy T.</span>
Amy T.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Awesome insights. Collaborative and supportive team.

What do you like best?

The willingness of the team to always go over and above for any enquiry. Always available and ready to take on a new challenge.

Easy to use. Great, slick reporting platform. Very interactive.

What do you dislike?

The fact that data collection isn't immediate.

That the tools offers so much sometimes i don't know how to pick what information is the most relevant.

What business problems are you solving with the product? What benefits have you realized?

We're solving complex campaign problems and this tool allows us to deep dive in and monitor all stakeholders.

We can see how our creative content performs that we're creating for clients to measure whether our creative is effective, whether client campaign language is being adopted.

We can also respond in real time to the most trending conversations which allows us to enter/lead conversations on topics of interest.

Digimind review by <span>Dov C.</span>
Dov C.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Fast, powerful and beautiful user interface

What do you like best?

Digimind has managed to create a product that is incredibly powerful and at the same time incredibly simple to use.

What do you dislike?

Digimind Social is extremely powerful as a monitoring tool, however we are looking forward to the time when it also integrates more comprehensive social media publishing tools and social media analytics.

What business problems are you solving with the product? What benefits have you realized?

Digimind Social has given us a huge amount of insight into the news and conversations happening around our brand. We are able to identify interactions across the web and social media which allows us to better engage with our audience.

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