Digimind Social

Digimind Social

4.6
(137)
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Digimind is the global social media monitoring and competitive intelligence company that provides businesses with unrivaled insights into their true standing in the market.

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Digimind Social Reviews

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Digimind review by User in Higher Education
User in Higher Education
Validated Reviewer
Verified Current User
Review Source

"Great On Boarding Experience"

What do you like best?

My favorite thing about Digimind is their collection of knowledgeable representatives. From the on boarding process to account managers to the on going support, Digimind has a great team.

What do you dislike?

The tool is very expansive and not always easiest to get around in and find what you're looking for. That's why I think it's so important to at the support team of the tool and not just the tool itself.

Recommendations to others considering the product

Be prepared. Have a solid understanding of what your goals are for the tool, what queries will be used, how the information will be used, and identify information that you definitely don't want. The tool brings in so much, you'll lose a lot of time setting up and then discovering information that's not relevant to your organization.

What business problems are you solving with the product? What benefits have you realized?

We are able to accurately monitor crisis situations across a variety of channels in one place. We are using Digimind Social to follow trends and inform our content marketing and media relations strategies.

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Digimind review by Imane H.
Imane H.
Validated Reviewer
Verified Current User
Review Source

"The best solution to help us determine our next best action"

What do you like best?

Digimind allowed us obtaining instantaneous, dynamic results allowing us to take real-time action.

Thanks to the insights derived from social networks, we were able to gain deep consumer insights, detect new trends, react faster and make better decisions for our brand.

What do you dislike?

Social data from the likes of Facebook can be quite limited

Sentiment function could be more accurate

Recommendations to others considering the product

Real experts on social media listening

Proactivity of the teams

Reactivity when starting to use the solution

Guidance throughout our experience with them

What business problems are you solving with the product? What benefits have you realized?

Digimind is an amazing solution for monitoring our customers. It helps us gather real-time insights on what's being said about our brand from all across the web while allowing us to manage everything in their comprehensive platform.

From tracking web mentions, blogs, authors, Twitter and Facebook, Digimind provides an outlet to really understand what's being said about our brands and products.

What Social Media Suites solution do you use?

Thanks for letting us know!
Digimind review by User
User
Validated Reviewer
Verified Current User
Review Source

"A win for Digimind's customer success manager "

What do you like best?

The ability to tag within a query and then create graphs from that data -- be it sentiment or share of voice of different branded medications, is really superb. I can use these graphs to give evidence for exploring new trends. I also think being able to break out the top keywords and share of voice for those phrases is key to helping us formulate our audience description for our creative team.

Tony, our Digimind customer success manager, has been an absolute key asset in our uptake of Digimind into our business stream. Before Tony started working with us, we had only captured a fraction of the value of Digimind. We were assigned two other customer success consultants prior to Tony and they were not nearly as helpful. I would have given Digimind a lower score if it were not for the bi-monthly work sessions he has set up for us to go through how to apply Digimind to many of my projects. Essentially, he makes the cost worth it.

It is very important for us to be able to filter messages by the influencer rating. That is easy to do with Digimind.

What do you dislike?

I believe our use case for Digimind is not the most common. A challenge we face is sorting through all the news articles that are from pharmaceutical companies. Because I am trying to get an understanding of how patients feel about a medication, stock market announcements are not so useful. I know I can filter out mentions from higher influencer value publications. I think unfortunately that doesn't always leave an N big enough to work with.

It is difficult to pinpoint individual influencers. I wish I didn't get a feed of 100+ influencers but a smaller, more curated list. I think that could really increase the value we get from this feature.

Recommendations to others considering the product

Get advice on how to build out the tag system to make it as custom as possible.

What business problems are you solving with the product? What benefits have you realized?

We are using Digimind not to understand our own brand against competing brands, but to map out our audience's journey -- what they talk about, what they hear about their disease, how engaged they are online and at what stage of their disease, and to aid feasibility analysis. From this perspective, we can use share of voice to estimate the amount of engaged patients, and to estimate awareness of different medications that may be a part of the research study.

Digimind review by Alan V.
Alan V.
Validated Reviewer
Verified Current User
Review Source

"Digimind is the easiest tool when you do social listening."

What do you like best?

When you work with a social listening tool it could be difficult and in many times you will be lost in all the features that you have available to work.

When you use Digimind, all the things that you need are showed and distributed in 5 things: What, When, Where, Who and How. In every section you will find all that you need to know about a topic, and I love that each graphic is clickable, so you can go deeper as you want.

I think that the possibility to classify information gives you the opportunity to go from a general conversation to a particular one.

What do you dislike?

They have a lot of opportunities in their reports section. I prefer to make my own report based on the data that Digimind shows me.

Recommendations to others considering the product

Digimind gives you the things that you need to do social listening. In a few steps you can run a query and obtain data.

Also the Digimind's people always have the best attitude to help you.

What business problems are you solving with the product? What benefits have you realized?

1. Brand reputation.

2. Digital crisis management.

3. Monitoring conversation and obtain user insights to generate content based on user needs.

3. Product reports: what the people say about one product? it is good or bad? how can we change that opinions?

Digimind review by Nicolas B.
Nicolas B.
Validated Reviewer
Verified Current User
Review Source

"A complete tool that offers a detailed view on a brand's performances as well as insights."

What do you like best?

The Digimind platform tracks both earned and owned media performances, it is tracking accurately the necessary data across various Social Media Platforms (Facebook, Twitter, Instagram, YouTube, Trip Advisor, Blogs, News Platforms, etc...), Digimind is capable to track conversations in many different languages, including languages that any other competitors don't support in the Southeast Asia region. Finally it is easy to use, has a simple user experience and allows deep diving analysis.

What do you dislike?

The key to succeed, when using the Digimind, is the setup part. When first using the platform, it is necessary to have both an introduction, a tutorial as well as a technical support. However Digimind provides this support and helped me to become familiar with the tool in a short time spend.

Recommendations to others considering the product

While other platforms succeed as well at tracking owned social media properties performances, Digimind presents a very competitive advantage when it comes to tracking earned conversations on social media and platforms such as Trip Advisor. Also Digimind provides deep dives analysis which other platform don't provide.

What business problems are you solving with the product? What benefits have you realized?

Thanks to Digimind, I have:

- monitored a possibleSocial Media crisis for one of our brands in India

- tracked conversation around a potential presidential candidate in the Philippines

- tracked Social Media performances for many brands before pitching for a business

- tracked our agency's performances during campaigns and generated insights

- tracked conversations around trends to define an overall country's sentiment on Social Media

Digimind review by Lauren L.
Lauren L.
Validated Reviewer
Verified Current User
Review Source

"Easy to use with great data"

What do you like best?

How much data is available - mentions, location, sentiment, key concepts, who the top influencers are, etc.

What do you dislike?

I get logged out every now and then, cannot be logged in for the entire day. Also, for some reason it does not auto-log me in even when I ask it to remember me.

What business problems are you solving with the product? What benefits have you realized?

Learning more about key concepts we can take advantage of, where our consumers are, and so much more.

Digimind review by Amy T.
Amy T.
Validated Reviewer
Verified Current User
Review Source

"Awesome insights. Collaborative and supportive team. "

What do you like best?

The willingness of the team to always go over and above for any enquiry. Always available and ready to take on a new challenge.

Easy to use. Great, slick reporting platform. Very interactive.

What do you dislike?

The fact that data collection isn't immediate.

That the tools offers so much sometimes i don't know how to pick what information is the most relevant.

What business problems are you solving with the product? What benefits have you realized?

We're solving complex campaign problems and this tool allows us to deep dive in and monitor all stakeholders.

We can see how our creative content performs that we're creating for clients to measure whether our creative is effective, whether client campaign language is being adopted.

We can also respond in real time to the most trending conversations which allows us to enter/lead conversations on topics of interest.

Digimind review by Dov C.
Dov C.
Validated Reviewer
Verified Current User
Review Source

"Fast, powerful and beautiful user interface "

What do you like best?

Digimind has managed to create a product that is incredibly powerful and at the same time incredibly simple to use.

What do you dislike?

Digimind Social is extremely powerful as a monitoring tool, however we are looking forward to the time when it also integrates more comprehensive social media publishing tools and social media analytics.

What business problems are you solving with the product? What benefits have you realized?

Digimind Social has given us a huge amount of insight into the news and conversations happening around our brand. We are able to identify interactions across the web and social media which allows us to better engage with our audience.

Digimind review by Alex M.
Alex M.
Validated Reviewer
Verified Current User
Review Source

"Digimind is a tool that drive social success!"

What do you like best?

The influencer network functionality. Being able to view the number of followers from those that interact with your content is one of the best parts of Digimind

What do you dislike?

Not being able to customize dashboard widgets with company regalia. Look and feel is important to business user adoption at this company and without it adoption rates struggle.

Recommendations to others considering the product

This is a great tool with ever evolving features and top notch customer support. The team at Digimind is really great for analysts. There are blogs, videos, and many other training tools for every level of experience

What business problems are you solving with the product? What benefits have you realized?

The process of identifying the influencers across our many social channels. Being able to identify mid-level partnerships that can influence the conversation is invaluable to us as a business .

Digimind review by Antoine F.
Antoine F.
Validated Reviewer
Review Source

"Un très bon outil de Social Media Monitoring pour écouter, engager, analyser et faire des rapports !"

What do you like best?

- La possibilité de créer des tableaux de bord pour éviter de faire plusieurs fois les mêmes recherches.

- Son interface moderne et ergonomique.

Digimind Social est un outil de monitoring puissant pour écouter toutes les conversations en ligne et sur les réseaux sociaux à propos de notre marque ou de nos concurrents.

What do you dislike?

- L’outil est très puissant, il est difficile de choisir quels KPIs sont les plus importants pour les analyses.

- Il faut laisser le logiciel collecter les données pendant un jour, mais ça permet aussi à l’équipe de s’organiser.

- Surveiller les pages Facebook est parfois moins efficace que les autres réseaux.

What business problems are you solving with the product? What benefits have you realized?

Nous savons maintenant ce que les consommateurs pensent vraiment, donc nous pouvons améliorer notre Service Client

Optimiser les nouvelles campagnes en voyant celles qui bien marché avant

Nous avons une meilleure appréciation de l’engagement en ligne et de réels impacts de nos contenus et publications.

Digimind review by James B.
James B.
Validated Reviewer
Verified Current User
Review Source

"Easy quick tool to monitor your online reputation"

What do you like best?

Very impressed with how quick the results come out, that along with the fact that you can have them in real time will definitely help you have control over any online reputation crisis that might come out.

The product provides a streamlined, time efficient process to search, monitor and analyse market and competitive intelligence information. It scans the web and social media to provide and display information, but also helps to translate that data into meaningful content in a context that is visually pleasing.

What do you dislike?

I prefer that some features can be implementedin the future so the sentiment analysis can be accurate.

Recommendations to others considering the product

I have to say it’s more affordable and efficient than many other similar tools in the market.

What business problems are you solving with the product? What benefits have you realized?

I wanted to use one tool that allows me to make a complete analysis about our presence in social media and to have the control over our online presence in order to, for instance, avoid an online reputation crisis.

Digimind review by Shailender Paul S.
Shailender Paul S.
Validated Reviewer
Verified Current User
Review Source

"Save time reviewing your Social Media Marketing with Digimind Social"

What do you like best?

The tool is very powerful and can generate a huge amount of information in a relatively short amount of time allowing you to use the tool often and efficiently to analyze social networks both owned and that of your competitors.

What do you dislike?

Occasionally you need to change the sentiment analysis to make it more accurate, however the ability to manually do this is effective.

Recommendations to others considering the product

The support team are always on hand and happy to help with any problems or questions which may arise.

Do give a try, you will love it!

What business problems are you solving with the product? What benefits have you realized?

Anticipating and managing crisis management through tracking conversation online about our product, and reaction to the product, especially around an update release

Digimind review by Boris D.
Boris D.
Validated Reviewer
Review Source

"Enfin un logiciel complet et facile d'utilisation pour mesurer l'e-réputation. "

What do you like best?

Ayant utilisé prédemment Brandwatch pour analyser l'impact de mes campagnes, j'ai essayé Digimind Social un peu par hasard en espérant trouver quelque d'un peu plus clair et simple à utiliser, et je n'ai pas du tout été déçu!

L'interface génére des rapports détaillés pour chaque campagne et réussi l'exploit de les rendre également compréhensible pour des novices en e-marketing. J'apprécie particulièrement la possibilité de créer des tableaux de bord personnalisés, qui me permet de définir mes propres KPI et m'économise énormément de temps à chaque fois que je commence une nouvelle campagne.

What do you dislike?

La fonction d'analyse des 'sentiments' utilisateurs est parfois douteuse car des commentaires positifs peuvent être enregistrés comme commentaires négatifs et vice-versa. Mais le logiciel note quand même correctement la majeure partie des mentions.

What business problems are you solving with the product? What benefits have you realized?

J'utilise principalement Digimind comme un outil d'optimisation de mes campagnes et d'identification des principaux influenceurs de notre marque. Après avoir switché sur Digimind, j'ai eu plus de facilité à ciblé nos clients potentiels et à contrôler la notre image de marque.

Digimind review by Jessica B.
Jessica B.
Validated Reviewer
Verified Current User
Review Source

"Good product, great team. "

What do you like best?

We've enjoyed working with Digimind to better understand our growth on social as well as opportunities for future growth. We use analytics platform to track followers and engagement, and pace ourselves against our competitors.

We've been able to leverage listening to understand how people are talking about our collection at Target, and we're starting to expand this effort further.

The team at Digimind has been very responsive to our needs and has taken a very hands-on approach, which we have benefitted from.

What do you dislike?

Sometimes the platform can take a while to load due to the volume of data we're retrieving.

What business problems are you solving with the product? What benefits have you realized?

So far our biggest win has been consolidating follower and engagement tracking.

Digimind review by Agency
Agency
Validated Reviewer
Verified Current User
Review Source

"My digimind experience"

What do you like best?

Easy data visualization and reporting. Powerful in distinguishing positive and negative sentiment on gathered mentions. Essential in retracing the reputational history of brands and people.

What do you dislike?

Limits to data gathering (depending on budget, of course).

If you can't gather a conguous ammount of data (i.e. if you are working on a niche, or in a limited area) it is not easy to get a realistic picture of the situation (influencers, sentiment, etc...)

What business problems are you solving with the product? What benefits have you realized?

The best benefit I experienced in using Digimind is the saved time for the activities of data gathering, and first-round analysis. Obviously it's a tool, and Analyst are still useful!

Digimind support team is great!

Digimind review by Laure F.
Laure F.
Validated Reviewer
Verified Current User
Review Source

"A reliable and really usefool tool"

What do you like best?

I like best the fact that I can create models for reportings and export them easily and the fact that there are a lot of very useful indicators avalaible.

Furthermore, the team is really present and helpful. The first training programm is very interesting.

What do you dislike?

Sometimes, the mentions are slow to load, and I don't know if it's because of Digimind or the SI system here.

Recommendations to others considering the product

Don't forget to check that you have enough requests for your needs.

What business problems are you solving with the product? What benefits have you realized?

I monitore the social mentions in order to answer customer's requests, I follow the KPIs of our social accounts.

Digimind review by Todd S.
Todd S.
Validated Reviewer
Verified Current User
Review Source

"Digimind Social Review"

What do you like best?

I love Digimind Social's user-friendly features. The platform on Digimind Social is also very visually appealing. The national trade association I work for utilized Digimind Social Media to track our social media efforts, listen to our competitors and track key analytics trends.

What do you dislike?

It takes awhile to get comfortable with certain features of the platform; specifically the feature of compiling competitive dashboard analysis.

What business problems are you solving with the product? What benefits have you realized?

We are utilizing Digimind Social Media to track our organization's social media growth. I have enjoyed the feature as it allows for a "one-stop shop" to track our entire industry's news and social media.

Digimind review by Serenella Sol A.
Serenella Sol A.
Validated Reviewer
Verified Current User
Review Source

"Digging into social intelligence"

What do you like best?

It searches the web and social media to provide key information, but more importantly it makes it easy to display data into meaningful content. It is an important tool for any strategic decision we take in our business.

What do you dislike?

The sentiment is good, but when compared to other tools, it needs further development

Recommendations to others considering the product

It's more affordable than other tools in the market.

What business problems are you solving with the product? What benefits have you realized?

To make a full analysis of our presence in social media and to have the control over our online presence in order to, for example, manage online reputation crisis.

Digimind review by Stefano C.
Stefano C.
Validated Reviewer
Verified Current User
Review Source

"Good Tool for monitoring and Social properties"

What do you like best?

Graphic and dashboard consolle. Possibility to auto tag contents through rules.

What do you dislike?

Possibility to separate (in the same query) without tagging, contents and interactions generated from social properties and others UGC contents.

Recommendations to others considering the product

Good tool and graphics. Not the easiest to set up

What business problems are you solving with the product? What benefits have you realized?

Covering OCM projects for some clients

Digimind review by Jules M.
Jules M.
Validated Reviewer
Review Source

"Un outil simple pour visualiser les réseaux sociaux"

What do you like best?

Une configuration simple pour un gain de temps.

Un outil intelligent pour écouter, analyser et faire des rapports.

Simple et facile à utiliser grâce à une plateforme intuitive. Vous allez apprécier la facilité avec laquelle on peut créer des visuels et des rapports.

What do you dislike?

Il faut laisser le logiciel collecter les données pendant un jour, mais ça permet aussi à l’équipe de s’organiser.

What business problems are you solving with the product? What benefits have you realized?

C’est un must-have pour les PME comme pour les multinationales qui prennent au sérieux l’engagement dans les réseaux sociaux et les relations publiques.

Prenez le temps de paramétrer correctement l’outil pour vous assurer un bénéfice maximal.

Nous avons une meilleure idée du public que l’on vise.

Nous avons une meilleure appréciation de l’engagement en ligne et de réels impacts de nos contenus et publications.

Digimind review by Mohamed S.
Mohamed S.
Validated Reviewer
Verified Current User
Review Source

"Critical tool for brand reputation management"

What do you like best?

The benchmarking capabilities of the tool are endless. Comparing how we perform in a specific segment of our market against competitors, comparing how our customers react to our campaigns on different channels among particular communities are just a few examples…

What do you dislike?

Like other listening tools, if you don’t spend the time, finding actionable information can be a challenge. Recommendations to others considering this product

Great resources on the helpdesk, very helpful for beginners

What business problems are you solving with the product? What benefits have you realized?

Understand consumer preferences related to specific product lines

Analyze performance of various owned social channels

Digimind review by User in Real Estate
User in Real Estate
Validated Reviewer
Review Source

"Une analyse à 360 degrés sur notre marque et nos campagnes social media"

What do you like best?

L’analyse poussée à la fois earned et owned media. L’outil nous offre la possibilité de créer des dashboards intuitifs pour suivre notre e-réputation et celle de nos concurrents. Nous pouvons également analyser la performance de nos pages Facebook, Twitter, Linkedin et Instagram afin d’optimiser notre stratégie de contenu.

What do you dislike?

Malgré une interface extrêmement intuitive, le logiciel propose des dizaines de dashboards différents et il est facile de s’y perdre durant les premiers jours d’utilisation. Digimind propose cependant des sessions de training et le suivi effectue tout au long du projet par leurs consultants est très apprécié.

Recommendations to others considering the product

Je recommande d'assister aux sessions de training. L'outil offre des possibilités que les consultants Digimind exploitent a merveille et leurs recommandations d'utilistation sont excellentes.

What business problems are you solving with the product? What benefits have you realized?

- Suivi de la perception de notre marque en ligne

- Analyse concurrentielle

- Analyse de la performance de nos campagnes sur les réseaux sociaux

- Optimisation de notre stratégie de contenu

Digimind review by User in Electrical/Electronic Manufacturing
User in Electrical/Electronic Manufacturing
Validated Reviewer
Review Source

"Un outil très complet pour notre veille sur les réseaux sociaux"

What do you like best?

L’interface est extrêmement intuitive comparée à d’autres plateformes de social media monitoring. Elle permet de créer des tableaux de bord pour suivre nos différents KPIs en quelques clics seulement.

What do you dislike?

Les expressions utilisées dans notre secteur d'activité sont complexes et l’analyse de sentiment n’est pas toujours cohérente. C’est un problème rencontré également dans d’autres outils.

Recommendations to others considering the product

Digimind Social est très puissant et très complet. Il est primordial de mettre en place un périmètre d’action pour votre projet et collaborer avec les consultants Digimind pour veiller a ce que le paramétrage soit optimal.

What business problems are you solving with the product? What benefits have you realized?

Nous n’avions aucun moyen de surveiller l'intégralité des conversations relatives à notre entreprise et produits sur les réseaux sociaux, les blogs, les forums et les news en général. Digimind nous a permis d’automatiser ce process grâce à des tableaux de bord cibles sur nos différents marchés et des newsletters quotidienne. Nous avons notamment identifié un début de crise dans les médias et avons pu agir en conséquence.

Digimind review by Faiçal B.
Faiçal B.
Validated Reviewer
Review Source

"Smart social media monitoring software"

What do you like best?

This tool is such great when it comes to measure the performance of your own content, analyze and benchmark social platforms simultaneously; but most engage with your communities. Digimind Social lets you manage and act on social intelligence data with the integration of Digimind streams into the Hootsuite dashboard. I can Create dazzling reports in seconds in a variety of pre-designed templates or in my own customized version.

What do you dislike?

N/A The consulting team provides us all assistance required so many times.

Recommendations to others considering the product

Digimind Social is pulling more data than most other platforms at the moment.

What business problems are you solving with the product? What benefits have you realized?

Digimind Social allows us to listen to what people are saying about services, see the conversations that matter most in real-time, across millions of online sources, in order to gain valuable insights to drive and improve our marketing strategy. It becomes easy to understand our online reputation at this moment; we follow in real-time what our customers want to know about us and those of our competitors, or any subjects that interest us.

Digimind review by Executive Sponsor in Telecommunications
Executive Sponsor in Telecommunications
Validated Reviewer
Verified Current User
Review Source

"Deliver results faster and get better coverage of social media platforms"

What do you like best?

The interface is user friendly, easy and quick to use. One of many advantages that I figure out is the flexibility to make changes by yourself, no need to pay each time you want to add a topic when other plateforms can charge you extra.

The consulting team will help you configure things and reach advanced usage of the platform. Digimind Social allows me to monitor everything in one tool at the same time and customize my reports. I can create as many folders and topics as I need, share dashboards with people easily or automate the sending of newsletters.

What do you dislike?

It's very powerful tool in terms of real time data, but the workflow can be sometimes complicated and huge to develop to a simple dashboard, but there's always an assistance for you to manage all the features.

Recommendations to others considering the product

I have to say Digimind is a fantastic company with a great service to to boost your competitive intelligence !

What business problems are you solving with the product? What benefits have you realized?

We are very concerned by consumers expectations, as a first instinct, they turn to the Internet to discuss brands and find information, leaving behind a trail of data across the web. We base our communications on information delivered by Digimind Social to understand behaviors, identify sales opportunities, questions or complaints; and manage crises as they unfold. Social platforms are constantly changing nowadays; we must work with a tool that can incorpore all of them and give an accurate perception of what happening around us.

Digimind review by Consultant in Information Technology and Services
Consultant in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Solid product, easy to use and stands above a lot of social media monitoring tools."

What do you like best?

I like the fact that Digimind Social enables around the world to instantly understand our online presence and competitive standing, and use these insights to inform marketing, communications and audience engagement strategies. Digimind Social incorporates data from both social platforms and search engines giving us a more complete picture of their digital footprints. Digimind is currently stronger in the area of data visualisation.

What do you dislike?

Perhaps, at first sight, the top reputation is a too complicated to be understand, hope they will figure out some features to simplify the process for users, not most of them are familiar with it.

Recommendations to others considering the product

The product provides a streamlined, time efficient process to search, monitor, manage, analyse and disseminate market and competitive intelligence information.

What business problems are you solving with the product? What benefits have you realized?

Most of social listening platforms scans the world of the web to provide and display information, but Digimind social helps to translate that secondary data into meaningful content in a visually pleasing context. I can rely on this informtion in real time data to make decisions about our strategy and when it comes to crisis communication with our online audience.

Digimind review by Executive Sponsor in Computer Software
Executive Sponsor in Computer Software
Validated Reviewer
Verified Current User
Review Source

"Great choice for social listening"

What do you like best?

The tool offers great insights to be integrated into strategic thinking. One important pre-requisite when you're aiming to do social listening is to have a clear understanding of company reputation and Digimind Social is more effective to bring value around performing competitive and industry analyses. In some cases, Digimind Social report can replace any market research. I have seen many different tools, this one has a very nice dashboard and the sentiment analysis is better along with a very easy navigation. Top Reputation is another great feature that allows you to know what online audiences are looking for, identify issues and adapt your campaigns to match consumers needs.

What do you dislike?

I think the sentiment analysis is a tricky task for any tool on the market, while Digimind social is much better but still hope they keep developing its capabilities.

Recommendations to others considering the product

Digimind Social enables you to:

Be alerted about all changes in your industry

Collaborate and share with your team

Visualize trends and impactful events

Boost your intelligence and get results faster

What business problems are you solving with the product? What benefits have you realized?

I am very satisfied by the flexibility that Digimind Social offers for my purposes; proved to be a solid tool that effectively show users the value of social media listening; requires little time and training to get started. I can monitor changes to any online source, analyse unlimited sources of data and have in real time a comprehensive view of what happenning and quickly shares results with any area of concern.

Digimind review by David S.
David S.
Validated Reviewer
Review Source

"Amazing innovative tool for social media"

What do you like best?

Digimind's Social Listening platform has improved my social listening capabilities and provided me better reporting. It's a good addition in order to optimize marketing campaigns through ranking system for influencers, sentiment analysis, prevention of any digital identity crisis, generating all kinds of reports.

What do you dislike?

It's the first time that I used this kind orf platforms, so my first impression was too much content to analyze ! It's hard to select the information that matter. I rather prefer more features to be implemented in the future to simplify reporting and show what's important to treat.

Recommendations to others considering the product

The most user-friendly, efficient tool and can save you a lot of time on your social listening.

What business problems are you solving with the product? What benefits have you realized?

We needed to better monitor and integrate social media as part of our marketing plan. If we made efforts in social media, we must mesure influence, be able to speculate trends and be ready for any changement.

It's important today to control our digital communication and use the most efficient tool to improve it.

Digimind review by Johanan S.
Johanan S.
Validated Reviewer
Verified Current User
Review Source

"Great Social Listening Solution"

What do you like best?

The intuitive user experience and ability to slice into the data in different ways in the tool's dashboard.

What do you dislike?

Not much to dislike. Would love more granular control in the query stage for geographic locations.

Recommendations to others considering the product

Take the time to have a conversation with the team about your specific needs, their recommendations are helpful.

What business problems are you solving with the product? What benefits have you realized?

The flexibility of the different packages / tiers has allowed us to get started a lot quicker and look at different ways of scaling up our Social offering.

Digimind review by Jorge M.
Jorge M.
Validated Reviewer
Verified Current User
Review Source

"Focused, determined and friendly user"

What do you like best?

It is easy and intuitive - you don't miss any function - Support team is always available and they really focus on sorting your queries out. The reporting process really helps to provide relevant info at a glance in a very short period of time and in a very visual way, which makes them attractive to your internal and external stakeholders.

What do you dislike?

continuous refreshing - sometime you have to play with refresh and delete cookies to have some changes in place.The setup and training session could offer more possibilities in terms of dates, although we arrange it in a couple of weeks.

Recommendations to others considering the product

It is perfect for a basic social media tracking although you have to teach the tool to improve

What business problems are you solving with the product? What benefits have you realized?

We are using the tool in the External Communications team to monitore our online mentions on the web/news/forums as well as on social media - we can do detailed reports of our social media platforms and mentions, besides we are adding news coverage, which may us even cut our news coverage tool off. We are helping our marketing teams to improve their knowledge about new market trends, who are our top influencers and what they are talking about.

From a business point of view, we are tracking our competitors which let us know important information which can be flagged to our sales teams in order to take sensitive business decisions and perform better.

Digimind review by Drew P.
Drew P.
Validated Reviewer
Verified Current User
Review Source

"Great way to view the Internet at a glance"

What do you like best?

- Neat and visually-pleasing UI that's easy to navigate and make sense of.

- Easily customizable filters to drill down exactly what information you're looking for. I'm able to set up filters to find feedback and comments based on themes like pricing and hotel location, for example.

- The boolean search function is easy to set up to find only what is relevant to your brand.

- Easily generated reports.

What do you dislike?

The initial setup process takes some time to tweak as the system doesn't collect historical data, and you need to let the system collect data for a day or so before you can find out what terms you need to adjust to avoid to filter out the junk posts. After your tweak, you'll need to let it go for another day to test your new search terms. Reminds me of rendering shots in visual effects.

Recommendations to others considering the product

Work with their team to find out exactly how the tool can help your needs. They're helpful, but it helps first to know exactly what you're looking to achieve. The Main "Topic" is the most important search of all and the only one that limits the amount of search terms you have, so have a fair idea of which terms and hashtags you're interested in so you can determine the ideal package from the onset.

What business problems are you solving with the product? What benefits have you realized?

A core goal of our social media efforts is to provide outstanding customer service, and that comes from diligent listening. Without a tool like this, you'd have to constantly punch in hash tags and search terms into all the major social media channels, and that is a laborious task that is grossly inefficient.

With Digimind, we're able to collect all the relevant content and view it at a glance, as well as make sense of it on a macro level with their sentiment and concept analysis. Their "Score" rating is also a good indication of which influencers have more clout and benefit to your brand, so you can quickly prioritize the tweets and posts to respond to first.

Digimind review by Bryce W.
Bryce W.
Validated Reviewer
Verified Current User
Review Source

"Visually Appealing, Easy to read Social Media Data"

What do you like best?

- Easy to read Data

- Relatively user friendly

- Comprehensive coverage

- Highly customizable in terms of specifying what are 'negative' & 'positive' terms unique to each brand

- Generates data with relevant charts relatively quickly

What do you dislike?

There were minor technical hiccups as the IT team were optimizing the system which lead to some reports not being able to be generated promptly but that was sorted out really quickly!

I would prefer historical data to be included in our tracking especially if the clients would like to view historical mentions about their brand. That would make the product even more sellable & feasible.

Would prefer more white labelling options & features for client manager accounts.

Recommendations to others considering the product

A must have for businesses big or small who take social media engagement or PR relations seriously.

What business problems are you solving with the product? What benefits have you realized?

One of our clients is very concerned with the online reputation & engagement for his brand and was very pleased with the quick, tactile pick up of Digimind's system.

Brands big or small should really look into this service as a way to manage their online PR & social media engagements. This would help better ease disgruntled customers & nurture broken customer relationships with the brand. A must have moving forward in this digital age.

Digimind review by Bent B.
Bent B.
Validated Reviewer
Verified Current User
Review Source

"Digimind offers greater user experience and in depth data and analysis"

What do you like best?

When I saw Digimind first time in action, the interface made a greta impression. Its a clean approach to online media monitoring. Main window of the service is quite clean, still you find more then enough why to go into very detailed analysis. Of cause you need time to really get used to operate it with all offered options

Especially the available reports for What, When, Where, Who and How tell you everything you need to know for a quite overview on whats going on with your brand online. Also the available options for exporting data are sufficient to continue analysing and prepare information in my office suit.

What do you dislike?

At some point I found to much content to look at. So also difficult select whats really important to look at.

Digimind is the first service we are using for online monitoring. So its difficult to compare. As a user of a service you allways wish for more features to be implemented.

Recommendations to others considering the product

First contact with Digimind is always recommended. They have a nice team to support you in evaluating your needs.

What business problems are you solving with the product? What benefits have you realized?

We use Digimind for real time monitoring to identify new opportunities for our communication work, especially when it comes to identify relevant topics.

Evaluation is another important aspect. Very fast feedback as well as detailed reviews of campaigns and content is a key for us to improve and enhance future communictation

Also fragmentation of audiences with 1.000.000 channels of 1000 people, we need to identify new amplifier and channels. This is getting constantly more important

Digimind review by Rosa G.
Rosa G.
Validated Reviewer
Verified Current User
Review Source

"A great tool to make sense of Social Media activity"

What do you like best?

There are several things I really like about Digimind. First of all, it was very easy to get started: I thought I'd be overwhelmed with data, but it's organized in a simple menu and there are many cues to help you along the way. Also, their step-by-step videos are so easy to follow and useful!

Secondly, there are many services and analytics I haven't found in another software so far. If you're, like me, constantly being asked what's the value of Social Media marketing, then this is going to help show you. Not only that, but also to adjust your campaigns based on what's working best and what your competitors are doing.

What do you dislike?

1 thing I dislike is not really knowing what decisions to take after looking into so much data! But of course, that's not Digimind's fault :) Seriously, I find it a very comprehensive tool so I really like it, but if I were to say something bad is that the sentiment analysis isn't 100% accurate (the software detects some keywords and assumes it's a bad mention, but often times it's not).

What business problems are you solving with the product? What benefits have you realized?

My main business problem is being able to assess the value and return of Social Media. Also, to know how to adjust our campaigns to be more successful. It's helped to see the big picture and get a benchmark on how our competitors are doing. I've just finished my annual marketing plan and Digimind's insights have helped me to craft a different strategy for this year.

Digimind review by Lilly K.
Lilly K.
Validated Reviewer
Review Source

"Capturing a wider view of social media "

What do you like best?

Digimind Social really help me to analyse by creating and saving searches that can be used later. it also reduce risk by assessing what customers are looking for on the internet.

It's important to know how they perceive our marketing campaigns, brand and products, what they rave or complain about in real time data.

This tool also create visual reports directly from your dashboards.

What do you dislike?

Like any other tool the sentiment analysis can always be improved.

Recommendations to others considering the product

Dig deeper into social media monitoring with Digimind Social to quickly understand the first building blocks of your online reputation.

What business problems are you solving with the product? What benefits have you realized?

I'm using Digimind Social for affordable option to social media monitoring. The idea is I need a very splendid information about the social media and its effect on the present marketing scenario in order to have clear visibility and be able to measure the distance between our goals and achievements.

Digimind review by Kalvin c.
Kalvin c.
Validated Reviewer
Review Source

"Digimind - The only choice for Social Media Monitoring solutions"

What do you like best?

The interface is extremely user friendly allowing you to quickly navigate through the wealth of data, and making the information pulled from social media accounts such as Twitter, Facebook and all other add-ons simple to analyze.

What do you dislike?

The set-up can seem tiresome inserting all the individual accounts you want to analyze however this is more than worth it to ensure you have a perfect set up and don’t need to keep returning to tweak and edit the topic.

What business problems are you solving with the product? What benefits have you realized?

We use Digimind social to track online conversation about our brand. It allows us to see all this information from all different social channels in one place rather than having to individually visit these networks

Digimind review by Odile R.
Odile R.
Validated Reviewer
Review Source

"Surveiller efficacement son e-réputation et obtenir des graphiques pertinents"

What do you like best?

Digimind propose de nombreux graphiques assez poussés et permet de voir les résultats sous différentes formes très parlantes pour le client final. Le suivi personnalisé par les équipes de Digimind et leur réactivité est également un point positif.

What do you dislike?

Certaines fonctionnalités comme l'ajout de tags ou de tonalité ne sont pas assez simples à utiliser lors du traitement de gros volume de données (plusieurs clics nécessaires).

What business problems are you solving with the product? What benefits have you realized?

J'utilise Digimind pour effectuer des veilles récurrentes (surveillance de l'image de marque de nos clients) et pour réaliser des audits e-réputation à une période donnée. L'objectif est de savoir ce qui se dit d'une marque ou d'un produit sur le web afin d'engagement une relation client 2.0.

Digimind review by Julia F.
Julia F.
Validated Reviewer
Review Source

"Perfect easy tool for watching social networks"

What do you like best?

I like that it has an easy time saving set up and super user friendly. Really good, clear visuals for graphs for great reports which makes my life so much easier!

The UX is really good and I could understand how to use it quite quickly.

What do you dislike?

There's hardly anything that I dislike - It has met my needs even though sometimes it's a bit slow until it loads but that's because of a lot of data... so I guess it's proof it's working :)

What business problems are you solving with the product? What benefits have you realized?

Getting to know where to target and what is always important. This way we know what our audience is and what best to market to the audience.

Digimind review by Consultant
Consultant
Validated Reviewer
Verified Current User
Review Source

"Manager"

What do you like best?

The visualization elements of the tool are great. They create interesting ways to look at digital listening data.

What do you dislike?

The backend of the tool is slightly more complicated than other tools, which makes it a bit more difficult to build complex searches.

What business problems are you solving with the product? What benefits have you realized?

Reputation monitoring, social campaign insights/tracking, validating/informing future social media marketing campaigns

Digimind review by Hervé L.
Hervé L.
Validated Reviewer
Review Source

"Now I know what people really think about our brand"

What do you like best?

Easy to analyze and benchmark an unlimited number of social accounts simultaneously with Digimind Social Analytics.

Automatic distribution of results in reports with the company logos to different departments of your company.

I like the modern interface, which is easy to read

What do you dislike?

Monitoring of Facebook pages is sometimes less effective than other channels

It can take a longer time than usual if there is a lot of data

Recommendations to others considering the product

My favourite tool to save time on social media analytics and reporting

What business problems are you solving with the product? What benefits have you realized?

We have a better idea of our target audience and we are now able to respond quickly and with more efficiency to negative commets or questions.

Digimind review by User in Real Estate
User in Real Estate
Validated Reviewer
Verified Current User
Review Source

"Digimind is great for social listening."

What do you like best?

I like the easy-to-read listening streams and the ability to easily filter the stream. I love being able to block unlimited number of irrelevant sources. Radian6 had a cap on how many sources you could exclude and that was a big challenge.

What do you dislike?

There isn't a lot I don't like. I wish there was a mobile app for the social media monitoring and analytics.

What business problems are you solving with the product? What benefits have you realized?

We use it mostly for social media listening and keeping up on current trends and topics in our industry. We also use it to analyze our share of voice on social media.

Digimind review by Internal Consultant in Information Technology and Services
Internal Consultant in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"Fantastic product, amazing team"

What do you like best?

Digimind social is a complete and fully featured social media listening software. It is easy to use and to setup . They have designed a very good user interface which makes navigating through features so sleek and easy.

The support team is second to none, very reactive and is always here when I need help.

What do you dislike?

I think the sentiment analysis could be improved, but this is not something which can be considered as a major issue as this is a common weakness in all others social listening software (Sysomos, Radian6, ...) I've used in the past.

What business problems are you solving with the product? What benefits have you realized?

I use it for brand positioning, and measuring brand awareness.

Digimind review by User in Oil & Energy
User in Oil & Energy
Validated Reviewer
Review Source

"Digimind, un outil indispensable pour réussir sur les réseaux sociaux !"

What do you like best?

Son accessibilité et sa facilité d'utilisation en font un outil de monitoring précieux pour écouter toutes les conversations en ligne et sur les réseaux sociaux à propos de notre marque et du ressenti de nos consommateurs.

What do you dislike?

Le traitement des données pour répondre aux besoins d'une majorité des secteurs d'activité est complexe. Nous pouvons cependant compter sur l'expertise des consultants Digimind pour nous aider à prendre la meilleure décision après avoir étudié les graphiques..

Recommendations to others considering the product

Je recommande l'utilisation de ce logiciel car en plus d'être intuitif et efficace dans ses fonctions premières (analyse de données et création de rapports), son esthétisme et son design rendent l'utilisation très agréable contrairement à certains outils.

What business problems are you solving with the product? What benefits have you realized?

La satisfaction client est primordiale pour notre entreprise.

Grâce à Digimind, nous savons maintenant ce que les consommateurs pensent. Nous sommes également capables de répondre rapidement à leurs commentaires, réclamations et questions.

Digimind review by Agency in Marketing and Advertising
Agency in Marketing and Advertising
Validated Reviewer
Verified Current User
Review Source

"Digimind, un outil parfait pour l'étude des réseaux sociaux !"

What do you like best?

Digimind est un outil intuitif, simple et intelligent. Parfait pour effectuer des rapports et analyses, la configuration simple permet de gagner du temps. Enfin, le tout est très esthétique ce qui permet d'avoir des rapports très faciles à interpréter.

What do you dislike?

Le temps de chargement de données qui est parfois un peu long ainsi que la quantité des ces données. C'est parfois compliqué de choisir parmi ces données afin de prendre une décision !

What business problems are you solving with the product? What benefits have you realized?

J'ai une meilleur idée du public visé et mon service client s'en retrouvé bien amélioré. En effet, nous répondons de manière beaucoup plus efficaces aux demandes, critiques, doléances de notre clientèle.

Digimind review by Administrator in Internet
Administrator in Internet
Validated Reviewer
Verified Current User
Review Source

"Love the product!"

What do you like best?

Intuitive and easy to get analytics - quick response from the team

What do you dislike?

Sometimes I feel like the service is almost TOO robust, like there is too much info to look at

What business problems are you solving with the product? What benefits have you realized?

We're able to see directly how things we're doing impact our customers in a snapshot.

Digimind review by Samuel F.
Samuel F.
Validated Reviewer
Review Source

"Digimind, ou comment étudier les réseaux sociaux hyper facilement !"

What do you like best?

La simplicité et la facilité d'utilisation grâce à une plateforme super intuitive.

What do you dislike?

C'est parfois un peu délicat de créer des tableaux de bord répondant aux besoins de tous les secteurs, mais on peut quand même se faire aider par les équipes de Digimind.

Recommendations to others considering the product

Sans aucun doute : l'interface ! Intuitive et agréable à utiliser ce qui n'est pas toujours le cas. On n'en parle pas souvent mais ça facilite tellement le travail au quotidien !

What business problems are you solving with the product? What benefits have you realized?

C'est beaucoup plus facile de mesurer l'engagement de nos contenus et publication, et on n'a plus besoin de leur faire réseau par réseau !

Digimind review by Beth W.
Beth W.
Validated Reviewer
Verified Current User
Review Source

"Digimind Social - The best listening tool we've come across"

What do you like best?

I like the ease of use - it’s a very user-friendly, intuitive interface especially compared to other solutions we’ve used in the past. I can easily screenshot data or graphs and sent to a client, or use the dashboard to see certain data instantly.

I also like the bulk edit tool when mass deleting mentions. Unfortunately, some of the keyphrases we monitor can bring back so much noise, and it's great to be able to simply mass delete all of this and keep the content refined and the insights clear.

What do you dislike?

It would be nice to be able to pull Facebook ID’s easily into a spreadsheet, right now we create an Excel report manually. And we’re always listening for influencers, so we’d like a long list of influencers who have spoken about a particular topic, not just the main list of top influencers who keep appearing.

What business problems are you solving with the product? What benefits have you realized?

We use Digimind mostly for our pharmaceutical client's, creating and refining their social media marketing efforts.

Digimind helps us to easily listen to a wide range of online healthcare conversations and identify potential advocates and trends to include in our campaigns.

We also use Digimind to support the product development of our Healthcare Professional custom audience service www.caduceus.social.

Digimind review by Sirimas S.
Sirimas S.
Validated Reviewer
Verified Current User
Review Source

"Visual and insightful analytics"

What do you like best?

- Digimind provides us a complete picture of the industry share of voice both on a global scale and country specific. Its capability to track every mentions and sentiments online is incredible and provide us an ability to create insightful reports.

- The analytics provides us a clear idea of where we are doing well and where we need to invest more time and effort

- Dashboards are useful and easy to understand, provide clear picture of what’s happening.

- Digimind has a great customer support team who are willing to help with any kind of issues or questions we had.

What do you dislike?

- The set up and configuration can be complicated

- LinkedIn is the channel that matter to us, however is seems like Digimind is unable to fully capture data from this source. You can set up to track individual public profile but that required more additional research.

- When extract reports as PDF the dashboard we have put together breaks into different documents, if this could be changed so that it exported as one dashboard would be great. Also if we could embed the interactive dashboards with HTML would be good too.

What business problems are you solving with the product? What benefits have you realized?

We now have visibility on the engagements and impacts on the information we have put out there every day. Digimind also help us understand the online conversation that is happen around our brand (and our competitors)

Digimind review by Agency in Hospitality
Agency in Hospitality
Validated Reviewer
Review Source

"Digimind è un tool che guida il successo della strategia social!"

What do you like best?

Distribuzione automatica dei risultati nei report, in modo da tenere informati tutti i dipartimenti della tua azienda.

What do you dislike?

Creare una dashboard che va bene per tutti i bisogni del business puó essere complesso, ma Digimind offre una consulenza anche per questi bisogni.

What business problems are you solving with the product? What benefits have you realized?

Il Crisis Management è sicuramente il più importante! Sappiamo cosa i consumatori pensano veramente e possiamo migliorare il servizio di customer care. Abbiamo un’idea più precisa del nostro target

Veicolare le nuove campagne, basandoci sul successo delle precedenti. Sapere dove focalizzare le attività di marketing. Precedentemente potevamo controllare i nostri canali social, ma adesso possiamo monitorare tutti i nostri canali in tempo reale e tramite un’unica interfaccia Migliore visibilità dell’ingaggio online e del vero impatto di contenuti e pubblicazioni La possibilità di rispondere rapidamente a commenti negativi, lamentele e domande

Digimind review by User in Publishing
User in Publishing
Validated Reviewer
Verified Current User
Review Source

"The best social media monitoring software"

What do you like best?

Digimind Social provides a detailed overview of your brand with accurate insights about them. It is easy to use with useful features and allows to create comprehensive analysis. The performance of the software is exceptional.

What do you dislike?

It will take a long time for you to complete the process for the initial set up because it will still collect data for about a day or two.

What business problems are you solving with the product? What benefits have you realized?

We use Digimind social to identify key opinion leaders, on specific topics and for multiple campaigns. It also help us to measure our interaction rate with them.

Learn more about Digimind Social

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