Digital River Global Commerce

Digital River Global Commerce

(15)
2.9 out of 5 stars

This is the go-to commerce cloud for reaching global markets with speed and confidence. Our solutions are seamless, full spectrum and designed for risk free commerce. We make it easy to manage your storefront, product catalog, pricing and orders from beginning to end. There’s unparalleled localization out of the box with tools to personalize your shopper experiences.

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Digital River Global Commerce Features

Payment Options
Real-Time Payments

Supports real time payments

n/a
Coupons, Discounts, Promotions, and Gift Cards

Ability to accept coupons, discounts, promotions, and gift cards.

64%
(Based on 5 reviews)
Recurring Billing

Ability to charge customers on a recurring basis for subscription-based purchases

75%
(Based on 6 reviews)
Instant Payment

Customer data is securely stored so there is no need to repeatedly enter data for multiple purchases

Not enough data available

Accepted Credit Cards and Debit Cards

Ability to accept different types of credit and debit cards

85%
(Based on 8 reviews)
ACH Payments and eCheck Processing

Ability to accept and process eChecks and ACH payments as a form of payment

Not enough data available

Split Payments

Ability to split payments between merchant and sellers

Not enough data available

Pricing and Payments
Revenue Configuration

Able to set up paramaters for revenue recognition and deferred revenue.

Not enough data available

Dunning

Manages collections efforts with payment reminders and invoices.

Not enough data available

Promotions

Supports trial periods and accepts discounts, promotions, rebates, gift cards and coupons.

Not enough data available

Payment Assurance

Employs retry schedules for failed payments and avoids expired and maxed-out cards, and can process error correction workflows and returns.

Not enough data available

Pricing Flexibility

Ability to create and manage tiered, negotiated, a la carte pricing structures as well as upgrades, add-ons, etc.

Not enough data available

One-Time Charges

Supports one-time payments when necessary.

Not enough data available

On-Demand Payment

For prepay pricing models, allows the on-demand purchase of credit.

Not enough data available

Usage Subscription

Charges based on use of some resource (storage space, bandwidth, leads, etc.).

Not enough data available

Interval Subscription

Customer payments recur at a configurable interval (i.e. monthly, yearly, etc.).

Not enough data available

Administration
Reporting/Dashboards

Access pre-built and custom reports and dashboards.

61%
(Based on 7 reviews)
User, Role, and Access Management

Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

n/a
Payout Time

Turnaround time for money to be transferred to the merchant's bank account

Not enough data available

Manual Payment Entry

Web form that the merchant can use to enter credit card payments manually (from over the phone, mail, etc) and issue returns or void previous transactions

Not enough data available

Dispute Resolution

The process for handling chargebacks and disputes with the payment gateway.

61%
(Based on 5 reviews)
Customer Accounts
Email Marketing

Easily communicate promotions and surveys to your customer base.

Not enough data available

Automated Correspondence

Automatically send printable and electronic invoices, receipts, account summaries, collections reminders, automatic renewal compaigns and max usage alerts.

Not enough data available

Proration

Customers are able to upgrade, purchase add-ons or cancel subscriptions at any time and the system prorates charges accordingly.

Not enough data available

Paywall

Entitlement manager acts as gatekeeper, determining if users have correct account level or credits to perform a certain activity.

Not enough data available

Self-Serve Portal

Customers have a route to update payment and account details themselves.

Not enough data available

Security
PCI Compliance

Ensures that the service is building and maintaining a secure network; protecting cardholder data; maintaining a vulnerability management program; implementing strong access control measures; regularly monitoring and testing networks; and maintaining an information security policy

Not enough data available

Fraud Protection Tools

Fraud protection filters such as high risk countries, email service provider risk, high risk BIN, account number velocity, high item number, shipping/billing mismatch, AVS failure, CSC failure, and others

85%
(Based on 5 reviews)
Data Tokenization

Sensitive data (personal info, CC info, etc) is replaced with non-sensitive equivalent, aka a Token. The tokens act as a reference that maps back to the sensitive data through a tokenization system.

Not enough data available

Two-Factor Authentication

An additional layer of security to prevent fraudulent activity (such as creating an account and verifying an email address and cell phone number)

Not enough data available

Administration
Internationalization

The gateway supports multiple currencies and languages to enable business from customers in multiple countries.

Not enough data available

Security

Payment software is certified secure, utilizing fraud protection, data tokenization and two-factor authentication.

Not enough data available

User, Role, and Access Management

Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

Not enough data available

Payment Gateway Integration

Integration with popular payment gateways like PayPal, Google Checkout, RBS WorldPay and Authorize.net.

Not enough data available

API / Integrations

Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc with other software applications.

Not enough data available

Reporting and Dashboards

Access pre-built and custom reports and dashboards.

Not enough data available

Development
Customization (Fields, Objects, and Layouts)

Allows developers to customize payment form to accommodate their unique processes.

52%
(Based on 6 reviews)
APIs

Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc with other software applications.

n/a
Accounting Software Integration

Provides standard integration with merchant's accounting software

Not enough data available

E-Commerce Software Integration

Provides standard integration with merchant's e-commerce software

73%
(Based on 5 reviews)
Platform
Performance and Reliability

Payment gateway is consistently available (up-time) and allows users to complete tasks quickly because they are not waiting for the gateway to respond to an action they took. System scales with load.

63%
(Based on 8 reviews)
Internationalization - Currency/Language

The gateway supports multiple currencies and languages to enable business from customers in multiple countries

78%
(Based on 6 reviews)
Internationalization - Operating Country

The payment gateway is supported in the country in which the merchant operates

88%
(Based on 6 reviews)
API / Integrations

Application Programming Interface—Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc. with other software applications.

Not enough data available

PCI Regulation Compliance

Complies with payment card industry (PCI) regulations

Not enough data available

Supplemental Technology

Supports EMV chip card and Near Field Communications (NFC) technologies

n/a
Merchandising/Marketing
Promotions and Discounts

Contains features that allow administrators to set up promotions on site, provide time based discounts, and enter coupon codes.

68%
(Based on 8 reviews)
Recommendations / Personalization

Personalize the buyers experience by displaying the most relevant products to the consumer and increase conversions using past buyer behavior and merchant-driven rules. Tools may include such as cross-sell/up sell, promotions, recommendations, guided selling, etc

66%
(Based on 8 reviews)
Product Visualization

Ability to display and manage photos, 3D views, videos etc for each product

n/a
Storefront Design Tools

Provides standard templates with an easy to use tool set to customize the templates to showcase the stores brand and optimize the users experience

n/a
SEO

Provides tools to drive traffic to pages via organic search

Not enough data available

Product Reviews

Ability to display reviews and enable users to write reviews for each product. Integrations to review syndication software to include most recent reviews for products

55%
(Based on 5 reviews)
Abandoned Cart Tools

Provide tools to help convert abandoned carts into sales. Saves items in shopping cart if a users does not complete the purchase. Allows users to continue order process in a future session. Emails users to remind them they have items in their cart.

61%
(Based on 8 reviews)
Product Catalog
Intangible Products

Provides functionality specific to selling intangible products such as: Subscriptions, Trials, Perpetual Licencing, Downloads, Free Trials, etc.

60%
(Based on 6 reviews)
Product Search and Filtering

Provides rich user experience to find products on site through site wide search, faceted navigation, product filtering and sorting

52%
(Based on 9 reviews)
Configured Products

Ability to all users select options to configure the product or select product options. For example, color, size, etc.

60%
(Based on 9 reviews)
Content Management

Ability to add/update products, product pricing, product information and other content included on eCommerce site.

57%
(Based on 9 reviews)
Order Process
Cross-Channel Fulfillment

Contains distributed order management functionality so that an order can be fulfilled from a warehouse, a store, a vendor drop ship or an in store pick up.

n/a
Inventory Management

Displays inventory levels of products in real time. Displays inventory by location if required.

64%
(Based on 5 reviews)
Returns / Refunds

Functionality to allow users to process returns/refunds either via self service or contacting customer service.

53%
(Based on 8 reviews)
Order Management

Contains tools that enable administrators to manage placed orders to ensure all customer orders are processed correctly and on time.

69%
(Based on 10 reviews)
Payment Processing

Supports required payment methods including credit card processing, purchase orders, paypal, etc. Contains appropriate fraud management functionality.

75%
(Based on 10 reviews)
Tax Display and Processing

Displays appropriate tax to user based on local laws. Contains functionality to process tax in back end systems. May integrate to 3rd Party tax solutions.

69%
(Based on 10 reviews)
Shipping Options

Functionality that allows users to select shipping options based on price and delivery time. May integrate to 3rd Party shipping/fulfillment companies.

55%
(Based on 7 reviews)
Checkout Process

Includes features that optimize user check out experience such as Shopping carts and Single Click Checkout, order summaries, receipts.

66%
(Based on 10 reviews)
Multi-Channel Support
B2B Features

Includes features that that are valuable to B2B transactions. For example partner management, contract pricing, invoicing, product entitlement, contract management etc.

80%
(Based on 6 reviews)
3rd-Party Store Integration

Integrates/Syncs your product catalog to major on line retailers such as Amazon, Ebay, etc. to make it easy to administer selling products via 3rd party channels

n/a
Store Locator

Enable customers to locate and navigate to physical locations by zip code, city or GPS

Not enough data available

Customer Service

Provides features that enable customer services teams to interact with customers. Features may include chat and and phone support.

59%
(Based on 8 reviews)
Mobile

Features that enable customers to easily to shop for products using a mobile device.

67%
(Based on 5 reviews)
Unified Customer Experience

Provides seamless approach to the consumer experience through all available shopping channels (Mobile, Social, Web, Point of Sale, catalog). Some times referred to Omni-Channel.

70%
(Based on 6 reviews)
Social Commerce

Features that enable customers to easily shop for products on popular social platforms. May provide standard integrations or tools that build the social store on the platform.

Not enough data available

Platform
Test-to-Product Migration

Functionality that enables administrators to test changes to products, store design, work flows etc in a test environment and schedule the changes to be migrated to the production version of the site

70%
(Based on 7 reviews)
Admin Access Rights

Provides ability to control editing rights by product category, geography etc.

63%
(Based on 9 reviews)
Multi-Site Management

Features that enable creation and maintenance of micro sites, sub-sites using the same instance of the software.

70%
(Based on 8 reviews)
Security

Software provides appropriate tools and certifications to protect against fraud and malicious attacks

75%
(Based on 9 reviews)
Reporting / Analytics

Provides standard and ad-hoc reporting ability to meet business requirements

58%
(Based on 9 reviews)
User Management

Enables customers to update their own user information, settings and preferences.

62%
(Based on 9 reviews)
Integrations to Add-on Tools

Is easy to integrate to or has pre-packaged integrations to a wide variety of leading add on tools/software.

57%
(Based on 8 reviews)
Customization

Product provides tools to customize web store front, business process, etc. to meet unique business needs.

56%
(Based on 10 reviews)
APIs

System provides well documented API's that can be used to integrate to any 3rd Party or internal system.

70%
(Based on 8 reviews)
Performance and Reliability

Software performs well and runs with minimal unscheduled downtime

64%
(Based on 10 reviews)
Cross Browser Support

Enables store or site to provide the same user experience in all browsers and browser versions.

58%
(Based on 6 reviews)
Internationalization

Provides features that enable business transactions throughout the world. Typical features are multi-language, multi-currency and taxation

50%
(Based on 6 reviews)