What do you like best?
The partnership. Disruptive has been different than any other agency I've ever worked with. They really believe in partnering with their customers. They aren't order takers. They aren't people that just deliver a lead and then disappear. They care about the businesses they work with and the partnerships they create. Over the years, I've developed many friends there and I know that they have helped to transform businesses big and small. They truly are partners and they function as someone invested in your business who is willing to do what it takes to help you succeed.
What do you dislike?
Honestly, not much. I've had such success with them that there hasn't been much in the way of issues. We have had some reporting challenges at times, but those have been minor and easily solved. When we have had issues, they've been very responsive to help get things fixed.
Recommendations to others considering the product
As with any agency, ensure that deliverables are detailed before you sign the contract. But, they've been very good to roll with me when things have come up.